Essembi Reviews & Product Details

Miro is an Innovation Workspace built to accelerate product development from insight to execution. Designed for teams operating in fast-moving, cross-functional environments, Miro brings together research, planning, prototyping, and strategy into one visual, collaborative space. Miro supports every phase of the product development lifecycle — from early discovery and journey mapping to sprint planning, design reviews, and scaled Agile workshops. And with AI features like clustering, summarization, and Sidekicks embedded directly into the canvas, teams can synthesize feedback, generate product briefs, and align on roadmaps in a fraction of the time. Two-way Jira integration and customizable Agile templates make it easy to manage end-to-end workflows, while supporting rituals like sprint planning, daily standups, and retrospectives. Whether you’re mapping product strategy or testing early prototypes, Miro helps teams collapse planning steps and drive innovation faster — all within a secure, flexible workspace.

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Wrike is the most versatile and secure collaborative work management platform. It is easy to use yet powerful and flexible enough to meet the unique business needs companies of all sizes and industries. Create a smooth, user-friendly workflow that links strategy to execution daily in a down-to-earth and accessible way. Additionally, Wrike is a truly global solution with full best in class support in 15+ languages across 130+ countries.