# DataKnowl Reviews
**Vendor:** Complexity Intelligence  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About DataKnowl
DataKnowl Contact easily connects your business with your customers on all channels




## DataKnowl Reviews
  ### 1. An Excellent Customer Service and Engagement Digital Platform !

**Rating:** 4.5/5.0 stars

**Reviewed by:** VijayKumar M. | Research Scientist, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2022

**What do you like best about DataKnowl?**

The features and services provided by this platform, such as a continuous and unbreakable customer support system.

**What do you dislike about DataKnowl?**

I will let you know if there is anything to share in the future.

**What problems is DataKnowl solving and how is that benefiting you?**

DataKnowl helped resolve the services like interactive voice responses, call forwarding, and support ticket system. It was very effective in engaging clients.



- [View DataKnowl pricing details and edition comparison](https://www.g2.com/products/dataknowl/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+15%3A45%3A18+-0500&secure%5Bsession_id%5D=d042d5fb-04dc-43f0-b409-3bc2fa24e661&secure%5Btoken%5D=656289f0a675e1d6b6f595d2b580af002e0585398bb8f8a69505bdc30ad1849a&format=llm_user)

## DataKnowl Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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