---
title: Deskhero Reviews
meta_title: 'Deskhero Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Deskhero works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Deskhero Reviews
**Vendor:** Deskhero.com Group AB  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Deskhero
Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.




## Deskhero Reviews
  ### 1. The way to boost your customer service efficiency!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joakim F. | Software Engineering Manager / Tribe lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 09, 2024

**What do you like best about Deskhero?**

There are ticketing systems, and there are ticketing systems. Deskhero, in my opinion, is of the latter.
It really helps to boost the efficiency of the organisation. It has a fast and intuitive design and is  super boosted with AI technology. The way that deskhero has tackled the problem will  revolutionize your business. The days of manually administering and answering all your support tickets are gone, the dawn of a new era is emerging.

Deskhero is very easy to configure and you will be operational in a short period of time. 
The advanced KB article library where you can store data about your product portfolio and then use it for automically send support answers back to end users is a game changer. The Knowledge Base will definately be the epicentre of where your organisation will work in order to enrich the AI model for more precise answers and suggestions.

I cannot do anything else than to recommend everyone to evaluate DeskHero.  DeskHero has all the prerequisites to become a key player in the customer service market segment in the future

**What do you dislike about Deskhero?**

Deskohero is in a early release so it still has some minor  problems but generally it works very good.

**What problems is Deskhero solving and how is that benefiting you?**

DeskHero tries to solve problem of being able to provide customer service excellence. DeskHero utilizes AI to tailor and provide fast feedback in customer replies.
With having less time answering support cases I can see a paradigm shift where we can shift focus on agents productivity.



- [View Deskhero pricing details and edition comparison](https://www.g2.com/products/deskhero/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+21%3A02%3A01+-0500&secure%5Bsession_id%5D=9fba25d0-9f4d-4677-b92b-5a9bb9e4540c&secure%5Btoken%5D=ba6a046924b5015682e23e2763c3c27de1f11a91991ed187bc7d5c6d45bc72a4&format=llm_user)

## Deskhero Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Deskhero Alternatives
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