# Dossier Inbox Reviews
**Vendor:** OnBoardify  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Dossier Inbox
Dossier by Onboardify is an app for organizing all customer conversations, no matter where it happens.




## Dossier Inbox Reviews
  ### 1. Great tool to keep track of the customer emails

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 25, 2023

**What do you like best about Dossier Inbox?**

The well curated and thought of UI. The entire tool is intuitive and user friendly

**What do you dislike about Dossier Inbox?**

Nothing much to dislike about it. It is helping me and my team in a good way.

**What problems is Dossier Inbox solving and how is that benefiting you?**

Dossier Inbox is helping us to clear the clutter and keep track of all the requests that come in.



- [View Dossier Inbox pricing details and edition comparison](https://www.g2.com/products/dossier-inbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+16%3A53%3A50+-0500&secure%5Bsession_id%5D=3d7bdfe1-40a1-4867-bb66-2ad22cb1c93e&secure%5Btoken%5D=24307fc214b1cbb138c38c0ecada21b3655bfd2e69fa1523a6fcdb9644ce607b&format=llm_user)

## Dossier Inbox Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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