# Best Field Service Management Software - Page 2 ## How Many Field Service Management Software Products Does G2 Track? **Total Products under this Category:** 848 ### Category Stats (Jul 2026) - **Average Rating:** 4.41/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month _Last updated: July 21, 2026_ ## How Does G2 Rank Field Service Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 29,200+ Authentic Reviews - 848+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Field Service Management Software ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037) Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro. Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro) **Sponsored** ### SAP Integrated Business Planning Respond to new market expectations with real-time supply chain planning capabilities and fulfill future demand profitably supply chain management. Powered by in-memory computing technology within SAP HANA, this cloud-based solution combines capabilities for sales and operations; demand, response, and supply planning; and inventory optimization. - Cloud deployment - Real-time scenarios and simulation - Social collaboration - Powerful predictive Analytics KEY BENEFITS: Achieve a rapid deployment Get up and running quickly with SAP Integrated Business Planning by using preconfigured process templates for an accelerated implementation. Empower employees with intuitive features Offer a unified, intuitive user experience with SAP Fiori and planning and simulation capabilities based on Microsoft Excel. Plan resources effectively Optimize resource efficiency by creating supply plans based on prioritized demands, allocations, and supply chain constraints. KEY CAPABILITIES: Integration with SAP Supply Chain Control Tower Gain end-to-end visibility of your supply chain, decision support, and fast corrective action through integration with SAP Supply Chain Control Tower. Forecasting and demand management Get full demand transparency with short-term, mid-term, and long-term forecasting. Take advantage of best-in-class capabilities for demand sensing and statistical forecasting. Inventory optimization Establish optimal inventory targets that enable you to maximize profits, while leaving a buffer to help you meet unexpected demand. Sales and operations planning Deliver a cross-departmental sales and operations plan that balances inventory, service levels, and profitability. Response and supply planning Optimize resourcing efficiency by creating supply plans based on prioritized demands, allocations, and supply chain constraints. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-07-28T16%3A22%3A30Z&secure%5Bdisplayable_resource_id%5D=1406&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1406&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=59587&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3Fpage%3D2&secure%5Btoken%5D=338abf9dbcb07e8f2cce7faa44b9938883c916315e5b0906a70a072644b4a394&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2025%2F04%2F5256c341-007f-0010-bca6-c68f7e60039b.html%3Fcampaigncode%3DCRM-YD25-DSC-407451%26source%3DIBP-click-campaign-G2&secure%5Burl_type%5D=custom_url) [ FieldPulse ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) By [FieldPulse](https://www.g2.com/sellers/fieldpulse) [ 4.7/5(370) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) What do users say? Users consistently praise the software for its ease of use and responsive customer support, which significantly enhances their workflow and efficiency. Many appreciate how it streamlines scheduling, i Pros and Cons [ Customer Support (51) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?qs=pros-and-cons)[ Improvement Needed (14) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?qs=pros-and-cons) [ Fieldcode ](https://www.g2.com/products/fieldcode/reviews) By [Fieldcode](https://www.g2.com/sellers/fieldcode) [ 5/5(21) ](https://www.g2.com/products/fieldcode/reviews) What do users say? Users consistently praise the intuitive user interface and real-time updates that enhance team coordination and streamline operations. The platform effectively reduces administrative workload and impr Pros and Cons [ Data Management (2) ](https://www.g2.com/products/fieldcode/reviews?qs=pros-and-cons)[ Learning Curve (2) ](https://www.g2.com/products/fieldcode/reviews?qs=pros-and-cons) [ Route4Me ](https://www.g2.com/products/route4me/reviews) By [Route4Me Inc](https://www.g2.com/sellers/route4me-inc) [ 4.7/5(132) ](https://www.g2.com/products/route4me/reviews) What do users say? Users consistently praise the intuitive interface and exceptional customer support provided by Route4Me, which significantly enhances their routing efficiency. Many appreciate how the software simplif Pros and Cons [ Ease of Use (16) ](https://www.g2.com/products/route4me/reviews?qs=pros-and-cons)[ Routing Issues (7) ](https://www.g2.com/products/route4me/reviews?qs=pros-and-cons) [ Zapium ](https://www.g2.com/products/zapium/reviews) By [Zapium](https://www.g2.com/sellers/zapium) [ 5/5(159) ](https://www.g2.com/products/zapium/reviews) What do users say? Users consistently praise the product for its clear work order management and real-time visibility into maintenance tasks, which significantly enhances operational efficiency. The platform's ability t Pros and Cons [ Maintenance Efficiency (3) ](https://www.g2.com/products/zapium/reviews?qs=pros-and-cons)[ Improvement Needed (1) ](https://www.g2.com/products/zapium/reviews?qs=pros-and-cons) [ Badger Maps ](https://www.g2.com/products/badger-maps/reviews) By [Badger Maps, Inc](https://www.g2.com/sellers/badger-maps-inc) [ 4.7/5(335) ](https://www.g2.com/products/badger-maps/reviews) What do users say? Users consistently praise the ease of use and efficient route planning of Badger Maps, highlighting how it significantly saves time and enhances productivity in managing customer visits. The intuitive Pros and Cons [ Ease of Use (70) ](https://www.g2.com/products/badger-maps/reviews?qs=pros-and-cons)[ Routing Issues (17) ](https://www.g2.com/products/badger-maps/reviews?qs=pros-and-cons) [ Simpro ](https://www.g2.com/products/simpro/reviews) By [Simpro](https://www.g2.com/sellers/simpro-c4e20f44-dd13-4446-a6d1-be0961c8defb) [ 4.2/5(433) ](https://www.g2.com/products/simpro/reviews) What do users say? Users consistently praise the software for its user-friendly interface and comprehensive functionality, which streamline operations from quoting to invoicing. Many appreciate how it integrates various Pros and Cons [ Ease of Use (7) ](https://www.g2.com/products/simpro/reviews?qs=pros-and-cons)[ Complexity (3) ](https://www.g2.com/products/simpro/reviews?qs=pros-and-cons) [ Zuper ](https://www.g2.com/products/zuper/reviews) By [Zuper](https://www.g2.com/sellers/zuper) [ 4.7/5(152) ](https://www.g2.com/products/zuper/reviews) What do users say? Users consistently praise Zuper for its ease of use and customization options, which allow businesses to tailor the software to their specific needs. The platform's robust customer support is frequent Pros and Cons [ Customer Support (22) ](https://www.g2.com/products/zuper/reviews?qs=pros-and-cons)[ Improvement Needed (7) ](https://www.g2.com/products/zuper/reviews?qs=pros-and-cons) [ Skedulo ](https://www.g2.com/products/skedulo/reviews) By [Skedulo](https://www.g2.com/sellers/skedulo) [ 4.1/5(422) ](https://www.g2.com/products/skedulo/reviews) What do users say? Users consistently praise the ease of use and effective scheduling capabilities of Skedulo, highlighting its ability to streamline workflows and manage resources efficiently. Many appreciate the platf Pros and Cons [ Ease of Use (17) ](https://www.g2.com/products/skedulo/reviews?qs=pros-and-cons)[ Improvement Needed (8) ](https://www.g2.com/products/skedulo/reviews?qs=pros-and-cons) [ OptimoRoute ](https://www.g2.com/products/optimoroute/reviews) By [OptimoRoute](https://www.g2.com/sellers/optimoroute) [ 4.8/5(57) ](https://www.g2.com/products/optimoroute/reviews) What do users say? Users consistently praise the ease of use and efficient routing capabilities of OptimoRoute, highlighting how it simplifies logistics operations and saves time. The software's intuitive interface and Pros and Cons [ Ease of Use (9) ](https://www.g2.com/products/optimoroute/reviews?qs=pros-and-cons)[ Inefficient Routing (4) ](https://www.g2.com/products/optimoroute/reviews?qs=pros-and-cons) [ GoSpotCheck by FORM ](https://www.g2.com/products/gospotcheck-by-form/reviews) By [FORM](https://www.g2.com/sellers/form-a0713402-5d88-4ae8-a2ea-2245be8dee71) [ 4.7/5(70) ](https://www.g2.com/products/gospotcheck-by-form/reviews) What do users say? Users consistently praise the ease of use and excellent customer support provided by GoSpotCheck, highlighting how it simplifies data collection and enhances team productivity. The intuitive interface Pros and Cons [ Ease of Use (1) ](https://www.g2.com/products/gospotcheck-by-form/reviews?qs=pros-and-cons) [ Kickserv ](https://www.g2.com/products/kickserv/reviews) By [EverPro](https://www.g2.com/sellers/everpro) [ 4.5/5(180) ](https://www.g2.com/products/kickserv/reviews) What do users say? Users consistently praise the software for its ease of use and effective scheduling capabilities, which help streamline operations and improve organization. Many appreciate the responsive customer sup Pros and Cons [ Ease of Use (8) ](https://www.g2.com/products/kickserv/reviews?qs=pros-and-cons)[ Mobile Limitations (3) ](https://www.g2.com/products/kickserv/reviews?qs=pros-and-cons) [ Appenate (formerly Forms On Fire) ](https://www.g2.com/products/appenate-formerly-forms-on-fire/reviews) By [Appenate (Pty) Ltd](https://www.g2.com/sellers/appenate-pty-ltd) [ 4.5/5(269) ](https://www.g2.com/products/appenate-formerly-forms-on-fire/reviews) What do users say? Users consistently praise the product for its customizability and user-friendly interface, which allow for easy form creation and integration into existing workflows. The responsive customer support e Pros and Cons [ Form Customization (20) ](https://www.g2.com/products/appenate-formerly-forms-on-fire/reviews?qs=pros-and-cons)[ Learning Curve (7) ](https://www.g2.com/products/appenate-formerly-forms-on-fire/reviews?qs=pros-and-cons) [ Facilities Management eXpress (FMX) ](https://www.g2.com/products/fmx/reviews) By [Facilities Management eXpress](https://www.g2.com/sellers/facilities-management-express) [ 4.8/5(43) ](https://www.g2.com/products/fmx/reviews) What do users say? Users consistently praise FMX for its user-friendly design and responsive support, making it easy to implement and navigate. The software's versatility in managing maintenance requests and scheduling Pros and Cons [ Ease of Use (12) ](https://www.g2.com/products/fmx/reviews?qs=pros-and-cons)[ Feature Overload (3) ](https://www.g2.com/products/fmx/reviews?qs=pros-and-cons) [ Raken ](https://www.g2.com/products/raken/reviews) By [Raken, Inc](https://www.g2.com/sellers/raken-inc) [ 4.6/5(109) ](https://www.g2.com/products/raken/reviews) What do users say? Users consistently praise Raken for its ease of use and ability to streamline daily reporting, making it easier to manage projects and track progress. The app's customizable forms and integration of p Pros and Cons [ Ease of Use (11) ](https://www.g2.com/products/raken/reviews?qs=pros-and-cons)[ Missing Features (5) ](https://www.g2.com/products/raken/reviews?qs=pros-and-cons) [ Oracle Field Service Cloud ](https://www.g2.com/products/oracle-field-service-cloud/reviews) By [Oracle](https://www.g2.com/sellers/oracle) [ 4/5(139) ](https://www.g2.com/products/oracle-field-service-cloud/reviews) What do users say? Users consistently praise the ease of use and user-friendly interface of Oracle Field Service Cloud, highlighting its ability to streamline workflows and integrate seamlessly with other Oracle systems - [‹ Prev‹ Prev](/categories/field-service-management?order=g2_score#product-list) - [1](/categories/field-service-management?order=g2_score#product-list) - 2 - [3](/categories/field-service-management?order=g2_score&page=3#product-list) - [4](/categories/field-service-management?order=g2_score&page=4#product-list) - [5](/categories/field-service-management?order=g2_score&page=5#product-list) - [6](/categories/field-service-management?order=g2_score&page=6#product-list) - … - [56](/categories/field-service-management?order=g2_score&page=56#product-list) - [57](/categories/field-service-management?order=g2_score&page=57#product-list) - [Next ›Next ›](/categories/field-service-management?order=g2_score&page=3#product-list) Spotlight Categories [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Field Service Management Themes](/categories/field-service-management/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid. Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job. Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs. To qualify for inclusion in the Field Service Management (FSM) category, a product must: - Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers - Include functionality to help managers prioritize field work and optimize the resources allocated to each job - Provide information to field workers on their tasks and how to achieve them - Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers Show More * * * ## How Do You Choose the Right Field Service Management Software? ### What You Should Know About Field Service Management Software ### What is Field Service Management Software? Field service management (FSM) software helps businesses manage all the resources that go into the process of FSM. Field service refers to any service delivered away from company property or offsite. These services typically involve dispatching workers or employees to specific client locations to install, repair, or maintain equipment or systems. FSM software enables companies to easily supervise such off-site employee activities monitoring, keeping transparency into every operation, vehicle tracking, and integration with other business systems.  **What Types of Field Service Management Software Exist?** **Cloud-based FSM** Cloud-based field service management solutions store data remotely, allowing access by multiple users at a given time. Cloud storage also prevents data loss due to malfunctioning computers or devices, which is beneficial to businesses with a large number of technicians in the field. Many cloud-based products are also priced on a monthly subscription model. **On-premises FSM** On-premise field service management solutions are more customizable and sometimes offer simpler integrations with already established systems. These products are often cheaper because they are one-time purchases. This can be a good choice for businesses where customizations are needed to meet business processes. ### What are the Common Features of Field Service Management Software? 1. **Work order management:** FSM software allows field service managers to manage all work order history in an easy-to-read dashboard. Work order management also helps field service workers place service requests and monitor real-time status updates. This makes repair and maintenance more efficient within the field. 2. **Scheduling:** FSM software offers scheduling features to help with project and employee management. Businesses can schedule routes and work schedules for field service workers months in advance so they can see their work ahead of time and make necessary arrangements in their schedules. 3. **Dispatching:** FSM software helps with the logistics of planning routes, choosing the right facilities, and ensuring that assets are used optimally. Dispatching features can help workers in the trucking industry find optimal driving routes that have less traffic, which can help them complete their tasks. 4. **Invoicing:** FSM software offers invoicing features that help manage field service sales transactions. This feature includes immediate invoicing directly from the field technician who completed the work, thus achieving a more streamlined, quicker payment cycle. 5. **Mobile apps:** Mobile apps help managers oversee field services on the go. Field service managers can monitor their workers, dispatch fleets, and schedule work for employees while they are traveling from site to site. 6. **Quote estimates:** Quote estimator features help prospective clients get a price estimate to help them with the decision to move forward with the service. Once a business sends out an estimate to a client, they have the option to accept or decline. If the client accepts within the quote estimator, businesses can start making the necessary arrangements to begin fieldwork. ### What are the Benefits of Field Service Management Software?  Field service management solutions can make a business more agile and efficient. This software provides features that dispatch technicians, schedule workers, track employee location, and access work, all via a mobile app which can vastly improve time management. Companies can also set key performance indicators that can help teams track and manage annual goals. **Increased efficiency and productivity:** FSM software helps optimize employee work schedules and service routes, track how and where assets and inventory are being used, report on productivity, and automate billing and customer interactions. This solution has totally replaced the traditional and manual system of keeping track of such data, thereby boosting both operational efficiency and employee productivity. **Error reduction:** FSM software helps collect, track, and analyze crucial data (like job completion times, expenses, and field notes), reducing the likeliness of errors in scheduling, completing, and billing work. These improvements can streamline the business’s operations and improve customer satisfaction. **Meeting customer expectations:** FSM software provides customer portals with easy online booking, automated notifications, reports, and invoicing, and more capability around customer-friendly features like consumer financing and recurring service plans.  **Optimal employee experience:** Relieved of administrative burdens, field workers can easily access essential resources, communicate effectively, receive schedules, and updates in one centralized place.  ### Who Uses Field Service Management Software? Field service management software is used by anyone working in field services—offsite or client location activities—such as installations, repairs, and services of equipment or systems. These include businesses that provide services in the fields of HVAC, property maintenance, healthcare, cable, telecommunications, and heavy engineering. FSM software helps streamline the day-to-day operations of fieldwork by improving communication between the onsite and offsite locations that field service workers must shift between. In a field service such as construction, for example, a manager can deploy his workers into an offsite location and then track and manage his workers during the day using FSM software. ### What’s the best field service management software for small businesses? For small businesses aiming to streamline operations, enhance customer service, and manage field teams efficiently, [leading small business field service management platforms](https://www.g2.com/categories/field-service-management/small-business) include: - [Connecteam](https://www.g2.com/products/connecteam/reviews) offers a mobile-first workforce management solution tailored for deskless teams. It provides features such as scheduling, time tracking, task management, and communication tools, making it ideal for small businesses seeking an all-in-one platform. - [Jobber](https://www.g2.com/products/jobber/reviews) is designed for home service businesses. It offers tools for scheduling, invoicing, client management, and payment processing. Its user-friendly interface and affordability make it a top choice for small enterprises. - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) provides a comprehensive solution for home service professionals, including features like online booking, dispatching, invoicing, and payment processing. It's known for its ease of use and robust functionality. ### What are the popular field management tools for medium-sized businesses? For medium-sized businesses aiming to optimize field operations and improve service delivery, leading field management tools include: - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) is a comprehensive platform designed for home and commercial service businesses. It offers features like dispatching, CRM, reporting, and marketing automation, making it suitable for growing companies. - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) provides asset-centric field service management solutions, including work order management, inventory tracking, and analytics. It's ideal for medium-sized businesses seeking to enhance operational efficiency. - [Salesforce Field Service](https://www.g2.com/products/salesforce-field-service/reviews) integrates seamlessly with Salesforce CRM, offering tools for scheduling, dispatching, and real-time communication. It's a robust solution for medium-sized enterprises looking to unify their service operations. #### Software Related to Field Service Management Software [Accounting software](https://www.g2.com/categories/accounting) **:** Field service management software often integrates with accounting software to streamline payment cycles. This usually includes invoicing payments, automating accounts payable, and giving quote estimates. [CRM software](https://www.g2.com/categories/crm) **:** FSM software can integrate with CRM software for field managers to manage customer relationships. This can help field managers maintain relationships with recurring clients and gain leads on new clients that are in need of fieldwork. [ERP software](https://www.g2.com/categories/erp) **:** FSM software can integrate with ERP software for optimization of field service operations. It is important for a business to essentially connect between all the various departments. Successful project management is possible only with better resource planning. [Product lifecycle management (PLM) software](https://www.g2.com/categories/plm) **:** PLM software helps field service managers manage data during the development of a product from inception through the manufacturing, servicing, and disposal processes. Having PLM software integrated with field service management solution can help improve equipment development as well as maintenance. [GIS software](https://www.g2.com/categories/gis) **:** GIS software usually focuses on gathering, analyzing, and displaying geographical data to manage business operations. This can help field service managers by tracking the location of fleets and locating where field workers are in real time. It can also help field managers find the next location workers need to head to. If a project location changes, workers will be notified immediately so they can make the necessary changes. [Fleet management software](https://www.g2.com/categories/fleet-management) **:** Fleet management software helps field service businesses monitor, track, and create detailed performance reports on vehicle fleets.  ### Challenges with Field Service Management Software **Duplicate entries:** An issue that might arise from using FSM software is duplicate entries. Since field workers tend to write field reports manually, this can be tedious if they have to transfer them into the FSM software as well. This leads to wasted time and extra paperwork. **Lack of in-person communication:** Managing field workers through FSM software can leave no time for actual face-to-face communication. While field managers might feel as if they are managing their workers effectively through the cloud, it might lead to communication problems that would not arise if the problem was addressed in person. Businesses implementing FSM software must ensure to provide adequate time to address important issues in person. ### Which Companies Should Buy Field Service Management Software? **Mobile, healthcare, and real estate:** Industries such as mobile, healthcare, and real estate can use FSM software as they might use field service principles and tools in their work.  **Businesses with full-time employees and contractors:** Industries with full-time employees and independent contractors working side by side might require tools that can provide access and permissions based on the worker’s role.  ### How to Buy Field Service Management Software Different companies have different needs and objectives, so when looking for FSM software, there will be a number of factors to consider to find the best solution.  #### Requirements Gathering (RFI/RFP) for Field Service Management Software The primary goal when making a purchase decision for FSM software is to pick a software that is well aligned with the business’s desire and budget. For improving field service staff performance and allowing managers to easily monitor and improve team’s performance, the company may require a product that can capture even minute information from start of the process to completion of task.  Another key factor when requirement gathering for FSM software is to ensure it supports a company's future upgrade plans. It is a good practice to check with the software vendor if the FSM software can support the buyer in the long term as well.  Some important questions to ask when deciding on the field service management journey are: - What information can be captured in FSM software? - How accurate and real time can the information be captured? - Can the software provide real-time recommendations of asset availability? - Will the FSM software be used for legacy data centers or brand new ones? - Is the solution scalable to meet future requirements? - Does the FSM solution provide a high level of security? Answering these questions will help to define the scope of requirements for FSM software. **Create a long list** Once the customer has decided that they require FSM software to oversee their data center operations, the next step would be to make a long list of the best options that are presently available in the market. Long lists help eliminate software that does not provide critical functionality, thereby reducing the list to be more compact and precise.  **Create a short list** Once the list has been narrowed down, the customer can begin to compare different features and offerings of the FSM software as per the company’s needs. Pricing decisions are also taken to ensure that the software selected fits the IT budget. A highly efficient method of comparing various FSM software would be to opt for technology review platforms such as g2.com, which provide unbiased reviews and also provide different perspectives on the benefits or issues with various FSM software, and hear what other users have to say. **Conduct demos** Once the list has been further narrowed down, customers can then opt to check if the FSM software vendors are providing a live demo, or a free trial version (with limited functionality). FSM software is a significant commitment in terms of time and cost, and therefore making the right choice is critical for the customer. Customers can use the trial versions before finally committing to the purchase decision. #### Selection of Field Service Management Software  **Choose a selection team** Choosing the right team to work together on choosing the FSM software is a critical part of the process. This team will be in charge of identifying pain points to finally overseeing the entire implementation of FSM software.  ### What Does Field Service Management Software Cost? Field service management software can be a worthwhile investment for many businesses that handle a large volume of work orders. Subscription pricing, usually linked to the number of organizational users, is the most common pricing structure. Generally, subscription-based offerings have costs that start at $30–$50 per month for a single user and then increase by around $20–$30 per additional user per month for the most basic plans. Advanced tools and integrations typically require higher-priced subscription tiers that start at $100 or more per month.  ### Field Service Management Software Trends **Automation:** FSM software is automating more and more tedious tasks. Most of the automation applies to backend operations such as scheduling, dispatch management, contract, SLA and warranty management, and inventory management. The trend of automating these tedious tasks will help with streamlining the operational process. **Predictive maintenance:** A major trend in field service management is predicting when repairs will need to be made. Lots of field service managers are connecting their field service tools with [IoT management software](https://www.g2.com/categories/iot-management). This helps them actively monitor equipment health and set up predetermined measures to prevent potential damage. Some IoT tools can even simulate normal device behavior which lets them compare against the current device’s health. This way they can see if field devices are in the best possible condition.