For HVAC and DG complaints, I can update what I checked, what was cleaned or repaired, and whether any further action is needed. The service history information stays available for the team and based on the issues system enables to identify what spares are needed to be taken. Review collected by and hosted on G2.com.

Sometimes the fault description from the requester is too short and require communication with customer. Better problem-category selection at request creation with mandatory information for customer to fill would help the engineer prepare better and ensure all assets and spares are picked up before leaving. Review collected by and hosted on G2.com.