I like ServiceTitan’s job scheduling and customer management features. Having customer details, appointment history, and job updates in one place makes daily operations easier and helps me coordinate work without relying on multiple spreadsheets. I can keep track of appointments, assign jobs, and avoid overlapping schedules. I also find it easy to access service history and contract details, which saves time and helps the team provide better follow-ups. Job scheduling, customer history, and work order management help me organize appointments, track job progress, and access customer information quickly, reducing manual work and improving coordination across the team. Review collected by and hosted on G2.com.

ServiceTitan can feel a little complex to navigate, especially for new users, and switching between scheduling, customer records, and job details sometimes takes several clicks. I’d prefer a simpler dashboard with quick access to frequently used sections. The initial learning process could be simpler, and I’d like more flexible reports for job status, technician performance, and daily operations. I’d also like faster loading. Configuring workflows, importing customer data, and setting up user access took some time. Review collected by and hosted on G2.com.