G2

John W.

Owner

Small-Business (50 or fewer emp.)

4/13/2026

"Highly Capable, Customizable Field Service Management with Flexible Endpoints"

4.5/5

What do you like best about Zoho FSM?

Zoho FSM is much more capable and customizable than other field service management software I’ve used. Even if the business solution you need isn't native to Zoho FSM, they have convenient endpoints you can call to bolt on tools to help solve problems. Review collected by and hosted on G2.com.

What do you dislike about Zoho FSM?

The only thing that the team and I don’t like about Zoho FSM is the mobile app. That could use an overhaul. They need to copy something that’s more similar to Booking Koala. Many times, the technicians out in the field don’t have time to work with a cumbersome app, and I will say the mobile app is a little bit cumbersome, especially at first. Review collected by and hosted on G2.com.

What problems is Zoho FSM solving and how is that benefiting you?

The main problem that Zoho solves is just being customizable. We've completely added a new bonus structure by adding custom fields. We're using deluge functions to calculate time goals and automatically adjust the scheduled end time of bookings so that cleaners know when they should be completed. We're also manipulating this by crew size, etc. It's just endless amounts of things you can do. Review collected by and hosted on G2.com.