G2

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

10/25/2026

"Kickserv Keeps Our Appliance Repair Business Organized and Paid Faster"

5/5

What do you like best about Kickserv?

Kickserv keeps my appliance repair business organized in one place. I can schedule jobs, dispatch techs, and see the full history for each customer, including past repairs, model numbers, and warranty work, without digging through notes or texts. Creating estimates and turning them into invoices takes just a few clicks, and the QuickBooks sync saves me a lot of time on bookkeeping. The mobile app lets my techs update jobs and collect payments right on site, so we get paid faster. For a small service company, it’s easy to learn, affordable, and covers everything we need day to day. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The mobile app could be smoother. It sometimes loads slowly in the field, and a few features are easier to use on the desktop version. Reporting is fairly basic, so I’d like more ways to customize reports on job profitability and tech performance. Customizing estimate and invoice templates could also be more flexible. None of these are deal-breakers, though. The core scheduling and invoicing tools work well for what we need. Review collected by and hosted on G2.com.

What problems is Kickserv solving and how is that benefiting you?

Before Kickserv, we tracked jobs, customer info, and payments across paper notes, texts, and spreadsheets, so appointments slipped through the cracks and invoices went out late. Now scheduling, dispatching, estimates, invoicing, and payments all live in one system. My techs know exactly where to go and what the job is, and I can see every customer’s repair and warranty history in seconds. We’ve cut down on missed appointments and double bookings, invoices go out the same day, and getting paid on site has improved our cash flow. It also saves me hours each week on admin and bookkeeping, so I can spend more time growing the business. Review collected by and hosted on G2.com.