Appenate (formerly Forms On Fire) Reviews & Product Details

I love the fact that Appenate eliminates the need for using two different software by allowing us to put reports, photos, videos, and attachments all in one place. The customer service is also a standout feature for me; Lisa and Charlie are the best and go above and beyond for any question or problem I have. They are always happy to help and never seem annoyed by anything I ask, always diving right into it. Switching to Appenate from Adobe also gave us better customer service support and helped us bring our vision to life with a fresh new template. The initial setup was very easy, and on a scale from 1 to 10, I'm at a 10 in terms of recommending Appenate to a friend or colleague. Review collected by and hosted on G2.com.

The app on the phone could be improved to be more versatile. It needs to be more user-friendly, as currently, you have to log into the desktop to see everything. Review collected by and hosted on G2.com.

I love that Appenate has replaced all our service forms and reports with digital versions, performing better than other products we've used. It has streamlined our parts ordering, work order submissions, and customer reporting processes. The service is A++ compared to other platforms, and I most like its ability to customize forms for maximum data collection use. The personal support is amazing and has effectively solved all our needs and wants. The support we received made the setup very seamless, greatly cutting down the learning curve. Review collected by and hosted on G2.com.

I would like better tutorials and knowledge-based examples for real-world problems. Currently, it is very basic explanation of how to do something instead of showing examples. The learning curve was not as easy as other platforms. It would be great if Appenate would have its own way of providing reports in spreadsheet form and also be able to print out PDFs using our templates. Review collected by and hosted on G2.com.

The way all the fields link together and are interconnected. It makes for very easy use and integration into our work day. The layout is simple and easy to understand and the customisability is incredible. We have started to implement this app in our daily office tasks and will soon be using it everyday.

Lisa and Charlie have been amazing, quickly responding to my queries and helping me with problems. Would definitely recommend them to anyone looking to use this app in their office. Review collected by and hosted on G2.com.

Some of the knowledge base wording is quite technical and can be difficult to understand. Maybe videos or more step by step guidance would be helpful as it can be quite tricky to figure out exactly what you are trying to do for the specific circumstance youre encountering. Review collected by and hosted on G2.com.

To someone who isnt super familiar with computers and tech, this program is super user friendly to both create and use on the app. I am easily able to look up how to insert different things onto the documents I create and it is very simple to edit. This program offered so many features which made it stick out from others. This was the only program that was this easy to customize and had all the features we were looking for. We offer a unique and broad amount of services so finding something universal was very important. When I have trouble I can message a customer service rep and they are quick to answer my question and find a solution. Sometimes, they even do the action for me and teach me how to do it on other documents. Our paperwork/app is constantly live as we are a 24/7 restoration company so being able to reach out and get a response so quick is super helpful to resolve any issues and keep our divisions running efficiently. Our techs use this app even during their emergencies in the middle of the night and the property receives the email and is aware of whats going on immediately. The fact that this program will email paperwork and photos keeps our customers informed at all times is amazing and has been so useful for any issues we run into. Our technicians were able to ease into the app seamlessly. They were able to complete paperwork efficiently and they would make me aware of changes that needed to be made and I could go onto the browser and change it immediately for them to submit paperwork. We are a small company that was still using physical sheets of paperwork out in the field and it was a very smooth transition switching over to this. Within weeks, we were able to covert all of our divisions over to the app. It helped us resolve our main customer complaints about paperwork and photo. Overall, this program has elevated our business and level of our customer service. Our company has been using this program for over 3 years now with over 10 divisions that each require several forms. This has made it so easy to communicate with customers along with acquiring all of the information we need for billing purposes. These forms have also been great with court cases and getting invoices paid because we are able to see approvals and signatures from our customers. Since we first started, we have added new forms and divisions and implementing the app to the daily routine of our guys has been easier than ever. This is our main form of communication and keeping record of all services and jobs we perform so it being so simple and customizable has been amazing for us. Review collected by and hosted on G2.com.

The only complaint I have about Forms on Fire would be the amount of time it takes for the form to submit. It does not always automatically sync. Sometimes, the technicians out in the field have to reload their app or press "force sync" in order to receive it. But once they do that, it works great! Review collected by and hosted on G2.com.

The system is easy to use and has so much adaptability that we are finding new ways of using it almost every day. Having looked at many systems Appenate provides a solution that not many others can come close to Review collected by and hosted on G2.com.

We have not found one yet. The support team are on hand there are good technical support guides and you have the Ai function that can help you work through the problem Review collected by and hosted on G2.com.

Forms On Fire has been an excellent solution for standardizing our jobsite safety meeting attendance records. It gave us a consistent way to track who attended, automate record retention, and provide our customers with clear proof and notifications without extra work. Getting set up was a real surprise; the Forms On Fire team helped us design and create the whole system in a short amount of time, and that onboarding experience was exceptional. Review collected by and hosted on G2.com.

Nothing of note. It could a little easier to manage connected data. Review collected by and hosted on G2.com.

I like the fast deployment of business applications with Appenate, allowing businesses to launch workflow apps quickly without a long development cycle. The initial setup was fast too. Review collected by and hosted on G2.com.

I can get benefits from greater control over reports layout and formatting Review collected by and hosted on G2.com.

I appreciate using Appenate for inventory tracking and assets management with bar codes for efficiency. I like how it handles workflows in low connectivity environments and its seamless integration with external systems. The initial setup was fast, which I find convenient. Review collected by and hosted on G2.com.

I think improving faster responsiveness time on mobile devices would enhance field user productivity. Review collected by and hosted on G2.com.

To be honest, Forms On Fire's AI Form builder tool has been upgraded to an admired level because it can extract content from existing forms and generate a new form with the help of an added description. The web portal has also been modified to make navigation easier for users and create a friendlier experience. Since it uses a Zapier connector, it has improved integration with multiple software, including cloud storage and data transfer software, making data and form sharing and data exchange easy. Review collected by and hosted on G2.com.

Forms On Fire should update it's applications to ensure every feature runs smoothly without interface issues or drawbacks. Meanwhile, mobile application features should increase to match those of the desktop or web application, giving mobile users the chance to enjoy a simple yet complex dashboard with a number of features. Review collected by and hosted on G2.com.

I like the real-time data synchronization feature in Appenate. It solves the problem of not having real-time operational visibility, which is crucial for our automated workflow process between departments. Also, the initial setup of Appenate was fast, which made getting started much easier. Review collected by and hosted on G2.com.

I think there should be more built-in workflow templates in Appenate. Review collected by and hosted on G2.com.