G2

Balamurugan P.

Analyst

Information Technology and Services

Enterprise (> 1000 emp.)

Originally submitted 3/6/2024

"Servicemax - user experience /friendly"

4/5

What do you like best about PTC Field Service Management (FSM)?

revious Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application Review collected by and hosted on G2.com.

What do you dislike about PTC Field Service Management (FSM)?

previous Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application Review collected by and hosted on G2.com.

What problems is PTC Field Service Management (FSM) solving and how is that benefiting you?

1. It provides extensive customization options, allowing us to tailor the platform to meet the specific needs of your organization. As a Salesforce administrator, I can configure workflows, create custom objects and fields, and automate processes to align with our organization's unique field service requirements.

2.Integration with Salesforce Ecosystem: It seamlessly integrates with other Salesforce products and third-party applications, enabling you to leverage the full power of the Salesforce ecosystem. I can integrate ServiceMax with Salesforce Sales Cloud, Service Cloud, and other Salesforce products to create a unified platform for sales, service, and field service management. Review collected by and hosted on G2.com.