Best Feedback Analytics Software - Page 10

Noisely

Noisely monitors customer feedback across 12 external sources, including Reddit, G2, Trustpilot, Hacker News, App Store, Play Store, Google Reviews, Quora, Zendesk, Freshdesk, Intercom, and Canny. It uses AI to analyze sentiment, score urgency and impact, cluster similar feedback together, and automatically categorize mentions into 12 categories. Results can be pushed to Slack, Microsoft Teams, Jira, Linear, Notion, Asana, Google Sheets, or via webhook. The platform auto-generates a product backlog from clustered feedback.

Average Rating: 5.0/5.0

Total Reviews: 1

Peridot

Peridot is an AI-powered user research analysis platform purpose-built for lean product teams, including designers, product managers, and founders. It transforms raw user interviews into actionable insights quickly, eliminating the time-consuming manual work traditionally associated with qualitative research synthesis. At its core, Peridot enables teams to upload user interview recordings, transcripts, or audio/video files and automatically extracts key themes, patterns, and insights using artificial intelligence. Users can also paste text directly into the platform, making it flexible for various research workflows. The platform handles transcription and insight extraction automatically, so teams can focus on decision-making rather than data processing. Peridot is designed with collaboration in mind. Team members can be invited to shared workspaces to collaborate on research projects, share highlight reels, and surface insights together — making it easy for cross-functional teams to stay aligned on user feedback without duplicating effort. The platform integrates with popular research and meeting tools, supporting imports from Dovetail, Fireflies, Otter, Zoom, and more. This means teams don't need to abandon their existing workflows; they can bring their existing research data into Peridot and immediately begin generating insights. Security and privacy are central to Peridot's design. All data is encrypted in transit and at rest, the platform is GDPR compliant, and it follows SOC 2 standards. Importantly, user research data stays within each team's private workspace and is never used for AI model training — a critical consideration for teams handling sensitive customer conversations. Peridot offers a 7-day free trial on any paid plan, with a credit card required to start but no charges until the trial period ends. Users can cancel at any time during the trial. Overall, Peridot is positioned as the go-to user research tool for startups and lean product teams that need to move fast, understand their users deeply, and make evidence-based product decisions — without the overhead of enterprise-grade research operations platforms.

Average Rating: 5.0/5.0

Total Reviews: 1

Pivony

With ever-evolving technology comes ever-evolving consumer beliefs and behaviors. To keep up with these changes, companies must leverage deep consumer insights with speed and efficiency. With Pivony, we provide a platform that connects to the major data streams including both internal and external data sources of companies. Pivony uncovers valuable insights through the vast processing capabilities of artificial intelligence, thereby enabling and empowering companies to take fast decisive action based on those insights. Customer Service, User Experience Researchers, Marketing and Product Development professionals using Pivony can track time-based participation vs time-based sentiment levels, along with the detailed sentiment and intent analysis of consumer reviews. Access to these types of insights can help increase growth, ensure continued business relevancy and user satisfaction. One of Pivony's greatest advantages is that it is integrated with the major data platforms where customers share their experiences, including social media, app reviews, customer complaint websites, customer service tickets (Zendesk), and livechats. Therefore, with Pivony, companies can enjoy the convenience of having all their consumer feedback analyzed and categorized in one place. Additionally, Pivony users also can upload internally collected data, call center conversations, chatbot conversations, surveys, and emails. With a simple, easy-to-use interface, it takes only 3 clicks to create a Dashboard! Let AI-powered Pivony discover the undiscovered trends for you, with advanced topic exploration and deep-dive topic analysis. Dashboards are tailor-made, dynamic, and continuously updated with fresh data. Be on the pulse. Join the AI revolution today.

Average Rating: 5.0/5.0

Total Reviews: 1

QRate

QRate is a real-time customer experience intelligence platform that helps organisations take action on CX by giving leaders a clear view of what is happening across the customer journey — and making it easier for customers to hold organisations accountable to the experience they have promised. QRate captures five signals in one dashboard: brand rating, Net Promoter Score, customer intelligence, internal quality monitoring, and employee sentiment. Feedback is collected via QR code, voice, WhatsApp, and API integration — making it deployable across any touchpoint in the customer journey, from frontline service counters to digital channels. AI sentiment analysis surfaces themes and flags issues automatically across text and voice feedback. Managers get real-time visibility by branch, team, and individual — so they can coach, intervene, and improve while it still matters. QRate comes in three variants — Lite, Pro, and Max — built for single outlets, multi-location businesses, and large organisations respectively. It is used across banking, retail, healthcare, food and beverage, and government services by organisations in Malaysia, South East Asia and the Middle East. QRate is a product of Onymy Sdn Bhd, a Malaysia Digital Status company based in Kuala Lumpur, Malaysia.

Average Rating: 5.0/5.0

Total Reviews: 1

RealFeedback

RealFeedback is an AI-powered chatbot that simplifies collecting user feedback. Integrate our conversational chatbot into your website in minutes and immediately start gathering useful feedback. Our tool analyzes conversations to generate impactful insights, enabling you to continuously refine your website based on real user input.

Average Rating: 4.5/5.0

Total Reviews: 1

Reputation Studio by 1440

Reviews Impact Revenue! Get the most out of your Customer Engagement team by allowing them to have a positive impact on growth by engaging your customers in the moments that matter. PRODUCT REVIEWS Aggregate your Global Online Reputation and Leverage the data from all your product reviews from Amazon, PowerReviews, Yotpo, Bazaarvoice Direct, Bazaarvoice Connections Network, and more. Gain visibility into what products your customers love, and also understand what products need to be improved or even removed from your available inventory. LOCATION REVIEWS Track all location reviews in one place. Reputation Studio gives you the power to filter for reviews of one location, or compile reviews across multiple locations. You can identify global opportunities to improve customer service and address individual pain points in your operations and processes. Integrates with Yext, Yelp, Google My Business, and more! APP REVIEWS Reviews and Ratings are the single biggest influencer for downloads in mobile app marketplaces like iOS App Store and Google Play. Quickly address users' needs and concerns by reading and responding to reviews. Empower your teams to roll-out quick updates and new feature releases based on real-time feedback.

Average Rating: 4.5/5.0

Total Reviews: 2

SurveyMonkey Apply

Select your best candidates faster, for grants, scholarships, awards, and other programs. SurveyMonkey Apply simplifies applications and automates workflows so that you can focus on what truly matters: your mission. Special non-profit pricing is available.

Average Rating: 4.4/5.0

Total Reviews: 42

Surveypal

Surveypal is a comprehensive customer experience management (CXM) platform designed to help organizations collect, analyze, and act upon customer feedback to drive business growth and enhance customer satisfaction. ​ Surveypal offers two products: Survey Tool: The Survey Tool enables users to create engaging, customizable surveys with a user-friendly drag-and-drop interface. Surveys can be tailored to match the organization's branding and support multiple languages. Distribution is versatile, allowing sharing via links, emails, text messages, QR codes, websites, or integrations with platforms like Zendesk, Salesforce, and Genesys. Real-time response tracking and analytics help monitor survey progress and gather actionable insights. ​ CXM Platform: Surveypal's CXM solution consolidates customer feedback from various channels into a unified view. It employs AI-powered text and sentiment analysis to uncover trends and understand the nuances behind customer comments. This facilitates proactive decision-making and strategic execution, empowering teams to implement changes swiftly and measure their impact on customer experience. ​ With over 17 years of experience and serving more than 600 organizations worldwide, Surveypal emphasizes data security, complying with GDPR and holding ISO 27001 certification. By transforming customer feedback into actionable intelligence, Surveypal enables businesses to enhance customer experiences, foster loyalty, and drive continuous improvement.​

Average Rating: 4.4/5.0

Total Reviews: 13

Tagado

Tagado is a customer experience data intelligence platform that provides business-impact granular insights from all customer feedback channels to efficiently align all teams in the company around what customers want and need.

Average Rating: 5.0/5.0

Total Reviews: 1

Unigrams

Unigrams is a qualitative data analysis platform designed to help researchers and analysts quickly understand the demands of customers, the concerns of staff, and the culture of their organization.

Average Rating: 4.0/5.0

Total Reviews: 1

Wonderflow

Wonderflow is a leading provider of Generative AI for Voice of the Customer (VoC) analysis. We provide a leading AI-powered consumer intelligence software solution that helps enterprise businesses easily and quickly unlock the full potential of their customer feedback, all in one place. Our platform is trusted by global leaders and Fortune 500 companies, such as Haier, Philips, Purina, Lavazza, Shiseido, and more, to improve the customer experience and innovate smarter.

Average Rating: 4.5/5.0

Total Reviews: 1

Anecdote

Aportio Technologies

APORTIO INBOXAGENT: ENTERPRISE-GRADE AI FOR EMAIL TRIAGE AT SCALE Aportio InboxAgent transforms how enterprises handle CUSTOMER SERVICE and IT SERVICE DESK EMAILS - using intelligent automation to classify, enrich, and route emails. Designed for enterprise environments and trusted by Managed Services Providers, InboxAgent turns email from an operational drain into a high-efficiency channel. 💡 Built for the realities of email. Unlike generic AI tools, InboxAgent is purpose-built for email-based service. We know email isn't going away — so we’ve made it a strength, not a problem. 💼 Built for enterprise scale. Whether you're processing thousands or millions of inbound messages, InboxAgent delivers consistent, accurate routing across business units, regions, and systems. 🔒 Secure, compliant, and controlled. With enterprise-ready deployment options, robust audit trails, and granular configuration controls, InboxAgent fits your IT architecture and compliance requirements - no compromises. ________________________________________ 🔧 For IT Teams: Control, Integrate, Scale • Pre-integrated or API-first. Easily connects to your CxM, ITSM, analytics, or workflow platforms via native integration or secure APIs. • Smart parsing with built-in resilience. Emails are cleaned and normalized so downstream systems receive structured, high-quality data - no junk, no ambiguity. • Enterprise-grade architecture. Designed for scalability, observability, and uptime - with full support for cloud, hybrid, or private deployment models. ________________________________________ 📊 For Business Leaders: Automation That Delivers ROI • Zero-touch triage. Automatically routes emails to the right team or system - reducing handle times and boosting productivity. • Critical data extracted. Key information like customer ID, order number, or loyalty number are extracted and enriched - enabling faster resolution and smarter automation. • Every email, deeply enriched. Every email is tagged with structured metadata - unlocking actionable insights across teams, geographies, and workflows. ________________________________________ ✨ Why Teams Love InboxAgent InboxAgent isn’t just an AI tool — it’s a strategic advantage. It frees up your agents, boosts your CX, and gives you and your customers the fast, intelligent email experience they expect. 📧 Email isn’t the problem — managing it manually is. InboxAgent fixes that.

Appsedia

Bagel AI

Bagel AI is a product intelligence platform that turns scattered feedback and company data into revenue-driving decisions. With customer-tailored AI models, Bagel automatically identifies product gaps, customer pains, and emerging trends so product teams continuously quantify their roadmap and make every feature count. Unlike other solutions, Bagel AI is integrated deeply in daily workflows, embedded directly into Salesforce, Zendesk, Jira, Gong, and other essential tools to drive on-time alignment where teams work. No manual tracking. No guesswork. Just clear, impact-driven actions!