---
title: Echoes Reviews
meta_title: 'Echoes Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Echoes works for a business like yours.
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Echoes Reviews
**Vendor:** Echoes  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)
## About Echoes
Echoes is the most intuitive customer feedback insights platform, purpose-built for the modern subscription business. It allows for a truly end to end Voice of the Customer management, unifying data from multiple sources and applying cutting edge Text Analytics to highlight insights to help evolve your organization. Echoes is special because it moves beyond stagnant reporting or word cloud visuals to a truly dynamic platform that will bring together the best in Machine Learning and the knowledge and wisdom of your team. Chief Customer Officers and Product leaders leverage the Echoes platform to focus on optimizing the entire customer journey, increase retention and to be more competitive. Echoes is the intelligence and collaboration layer that sits on top of their existing CX tech stack.






- [View Echoes pricing details and edition comparison](https://www.g2.com/products/echoes/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+23%3A01%3A44+-0500&secure%5Bsession_id%5D=441a335d-1fb4-4b03-846d-cc74bad00f57&secure%5Btoken%5D=1b3741763d377493bbd552a0be508e10a6552b72ac19369b4c08a223cb5768e5&format=llm_user)

## Echoes Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Echoes Alternatives
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,141 reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,025 reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,995 reviews)