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I had no idea certain words were being used so much till I saw the Word Cloud that Deep Talk had generated for me. They present data in all sorts of ways, Sunburst Chart, Tweets, Time Evolution, I was blown away. You can also group the topics together to have a more organized look at your data. This is great when you have a lot of chats and don't know how to make use of what your clients or customers are telling you. From there you can quickly troubleshoot problems or leverage on sale opportunities when there's a demand. You can also train what they call "Deepers" to search through your texts and return back comments that match what you are looking for, like complaints about your business, etc. Review collected by and hosted on G2.com.
Nothing to complain about, it is very robust and dives straight into the data without code and fuss. It's very easy to use. Review collected by and hosted on G2.com.
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