---
title: CXCortex CX Analytics application Reviews
meta_title: 'CXCortex CX Analytics application Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CXCortex CX Analytics application works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# CXCortex CX Analytics application Reviews
**Vendor:** Hostcomm  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)
## About CXCortex CX Analytics application
Hostcomm’s CXCortex is an AI customer service agent that is able to perform customer service autonomously using AI through a variety of channels such as email, SMS, Social media apps and phone calls. The main purpose of CXCortex is to address the following issues: Email Triage for Outlook and Gmail Call recording Analysis CX Analytics AI customer service provision CX Dashboard for real time view AI Quality Assurance






- [View CXCortex CX Analytics application pricing details and edition comparison](https://www.g2.com/products/cxcortex-cx-analytics-application/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+08%3A22%3A28+-0500&secure%5Bsession_id%5D=0f74fc6e-2d4a-44d3-bd1e-f823f3d63d8c&secure%5Btoken%5D=9fd89ab944eeb0cebba0f24fb6c94cfb40c577d5270bfa5014496de0ee7c4fc4&format=llm_user)

## CXCortex CX Analytics application Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Generative AI**
- AI Text Summarization

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

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