# Top Free Customer Service Automation Software - Page 5 ## How Many Customer Service Automation Software Products Does G2 Track? **Total Products under this Category:** 194 ### Category Stats (Aug 2026) - **Average Rating:** 4.61/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Customer Service Automation Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 42,300+ Authentic Reviews - 194+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Service Automation Software ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=1437428&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk) **Sponsored** ### UpCloud UpCloud is European cloud service provider. Everything from Public Cloud to Private Cloud to Managed Kubernetes & Databases. With a global cloud platform spanning four continents, we offer a reliable, ISO27001 certified & GDPR compliant cloud-native product portfolio in 15 locations worldwide. Our 99.999% SLA ensures uninterrupted services, empowering businesses worldwide to thrive. Formed in 2012, UpCloud is headquartered in Helsinki, Finland. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-08-06T12%3A50%3A27Z&secure%5Bdisplayable_resource_id%5D=188&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=17906&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=17906&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%2Ffree%3Fpage%3D5&secure%5Btoken%5D=638b5ed9ce7c336a3d10e46e5659d79639857eeba3dc8b4b739dc4403043c66f&secure%5Burl%5D=https%3A%2F%2Fsignup.upcloud.com%2F%3Fpromo%3Ddeploy250&secure%5Burl_type%5D=custom_url) ### [Certainly](https://www.g2.com/products/certainly/reviews) Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Certainly? - **Language:** 10.0/10 (Category avg: 8.6/10) - **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 7.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.3/10 (Category avg: 10/10) #### Who Is the Company Behind Certainly? - **Seller:** [Certainly Group ApS](https://www.g2.com/sellers/certainly-group-aps) - **Year Founded:** 2017 - **HQ Location:** Copenhagen , Capital Region - **Twitter:** @Certainly\_io 161 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43698fe12b9be1f3c18bee440328c122ca751364304f42ff5e43fb50f5eef9fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17929635%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 55% Medium, 36% Small #### What Do G2 Reviewers Say About Certainly? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** and the platform's versatility for creating tailored chat-bots effortlessly. - Users value the **automation capabilities** of Certainly, enjoying seamless integration and customizable chat-bot development. - Users value the **easy integrations** of Certainly, enhancing their platforms with seamless compatibility and customization. - Users value the **easy integration** with various platforms, enhancing their ability to create customized chat-bots effortlessly. - Users value the **seamless AI integration** of Certainly, enhancing understanding and interaction for a tailored customer experience. ##### Cons - Users are frustrated by the **inability to manually upload spreadsheets** , complicating the training of the bot. - Users are frustrated by the **inability to upload spreadsheets** , limiting their control over training the bot effectively. - Users find that **analytics and reports require rework** , but appreciate ongoing improvements from the development team. - Users are frustrated by the **inability to upload spreadsheets** for bot training, complicating the response process. - Users dislike the **inability to upload spreadsheets** for bot training, finding manual entry cumbersome and inefficient. #### What Are Recent G2 Reviews of Certainly? **["Analytics & Reporting Enhancements"](https://www.g2.com/survey_responses/certainly-review-8405388)** **Rating:** 4.5/5.0 stars _— Tyler F._ [Read full review](https://www.g2.com/survey_responses/certainly-review-8405388) **["I have been thoroughly impressed by my experience with Certainly."](https://www.g2.com/survey_responses/certainly-review-7687926)** **Rating:** 4.5/5.0 stars _— Oleksandr C._ [Read full review](https://www.g2.com/survey_responses/certainly-review-7687926) #### What Are G2 Users Discussing About Certainly? - [What is Certainly used for?](https://www.g2.com/discussions/what-is-certainly-used-for) ### [IrisAgent](https://www.g2.com/products/irisagent/reviews) IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate IrisAgent? - **Ease of Use:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) #### Who Is the Company Behind IrisAgent? - **Seller:** [IrisAgent](https://www.g2.com/sellers/irisagent) - **Year Founded:** 2020 - **HQ Location:** Mountain View, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aacc8ea4dbc40447f272bdfc33d2a4b258751ad0564f1e3fbabd750f138b807c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Firisagent1&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of IrisAgent? **["Really useful AI integration for Support Agents"](https://www.g2.com/survey_responses/irisagent-review-10992992)** **Rating:** 5.0/5.0 stars _— Chetan D._ [Read full review](https://www.g2.com/survey_responses/irisagent-review-10992992) **["Great AI tool for support ops"](https://www.g2.com/survey_responses/irisagent-review-7467294)** **Rating:** 4.5/5.0 stars _— Hilary L._ [Read full review](https://www.g2.com/survey_responses/irisagent-review-7467294) ### [Talkative](https://www.g2.com/products/talkative/reviews) Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive. **Average Rating:** 5.0/5.0 **Total Reviews:** 24 #### How Do G2 Users Rate Talkative? - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Talkative? - **Seller:** [Talkative](https://www.g2.com/sellers/talkative) - **HQ Location:** Newport, Wales - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e462c71d6751c30bb30a36399a2611941ceb7e040cd3e9dba86158c70d126b70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftalkativeuk%2F&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 54% Medium, 29% Small #### What Do G2 Reviewers Say About Talkative? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **responsive customer support** for its clarity, dedication, and significant assistance during setup. - Users find Talkative's support to be **extremely helpful** , ensuring a smooth setup and integration experience. - Users commend the **easy setup** of Talkative, appreciating clear guidance and swift integration without downtime. - Users find Talkative's **AI efficiency** impressive, with quick setup and responsiveness enhancing their chatbot experience. - Users praise the **responsiveness** of Talkative, enhancing their experience with the AI-enabled chatbot setup. ##### Cons - Users find the **initial setup daunting** , though the logical breakdown into modules helps ease the process. - Users find the initial **difficult setup** challenging, despite a logical breakdown into smaller modules for guidance. #### What Are Recent G2 Reviews of Talkative? **["Great experience so far"](https://www.g2.com/survey_responses/talkative-review-10978062)** **Rating:** 5.0/5.0 stars _— Mike B._ [Read full review](https://www.g2.com/survey_responses/talkative-review-10978062) **["Exceptional Customization and Stellar Support"](https://www.g2.com/survey_responses/talkative-review-13096226)** **Rating:** 5.0/5.0 stars _— Verified User_ [Read full review](https://www.g2.com/survey_responses/talkative-review-13096226) #### What Are G2 Users Discussing About Talkative? - [What is Talkative used for?](https://www.g2.com/discussions/what-is-talkative-used-for) ### [008 Agent](https://www.g2.com/products/008-agent/reviews) My name is 008. Agent 008. A voice AI designed to revolutionize the way your business handles calls — turning every conversation into actionable insight. While most tools complicate your tech stack, I do the opposite. I integrate natively with your CRM or helpdesk, automate what agents shouldn't be doing, and give your team back what they value most: time. 📞 I answer calls. 🧠 I transcribe, summarize, and analyze every conversation. 📊 I score sentiment, extract topics, and turn calls into data — instantly. Built for flexibility, I work with any PBX or BYOC setup and connect with the LLMs you already use (OpenAI, DeepSeek, Perplexity… you name it). Whether you need a smarter softphone, a 24/7 voicebot, or real-time intelligence, I adapt to your environment without drama. ⚙️ No lock-in. 🧩 Fully open source. 🚀 BYOC (bring your own carrier). 💡 AI that actually works — not just buzzwords. And yes, I’m more than a voicebot. I’m your teammate. I learn from every call. I don’t sleep. I don’t complain. I just make your CX sharper, faster, and more human — by letting your humans focus on what matters. Use me to: ✔️ Reduce agent workload ✔️ Improve resolution times ✔️ Gain real-time visibility into voice performance ✔️ Deliver personalized, automated support at scale In a world full of noisy tools, I keep it simple: Smarter voice. Less friction. Better service. The future of voice starts with one call. Let’s make it yours. #### Who Is the Company Behind 008 Agent? - **Seller:** [008 TECHNOLOGIES](https://www.g2.com/sellers/008-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd8626bea0ea460366350c0f36808af6671d64d1f583212cddd455d90f474c01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F008-agent&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [byVoice](https://www.g2.com/products/byvoice/reviews) Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no-code voice and chatbot creation solution. Integrated seamlessly, it offers intelligent IVR, voicebots, and chatbots. Now, you don’t need to build everything from scratch; just customize designs and offer your customers new services effortlessly. Key benefits include telephony channel support and integration with existing solutions. Designed for communication services, the platform comprises: \* Virtual AI-powered PBX with IVR \* Chatbot and voicebot platform \* Automated voice and chat broadcasting system \* No/low-code service scenario editor Who Can Benefit from Our Platform 1. White-label solution for product companies - Expand your service offerings with automated voice, SMS, and text channels. - Modernize existing services with cloud PBX features. - Provide customizable solutions tailored to your clients' specific business needs. 2. Software component for startups - Enhance product offerings with an AI-driven component. - Automate voice and text channels. - Access advanced features without extensive development cycles. - Integrate your technologies into a workflow created within our no-code platform. 3. IT product for B2B/B2C companies - Provide round-the-clock customer interaction and support. - Reduce operational costs associated with customer support. - Capture valuable customer insights, preferences, and pain points. Key Features: AI-powered IVR ChatGPT Integration Cloud PBX functions Telephony channel support Multilingual support Omnichannel support No/low-code maintenance script editor Multiple S2T, TTS, and LLM engines You Can Also Add Advanced Features If Required: PBX capabilities - SIP сonnectivity - Call management - AI IVR functionality - ChatGPT integration - Calls routing and distribution Chatbot platform features - Messenger and SMS integration - CRM/HRM/ERP integrations - NLP/NLU features - Routing and distribution - Message generation No-code editor capabilities - Basic variables, conditions, functions - Advanced features such as procedures, triggers, loops, geo distance, and tasks - Version control - Built-in integrations Outbound calling and messaging - Сall and message generation - Autoresponder detection - Campaign results analytics #### Who Is the Company Behind byVoice? - **Seller:** [byVoice](https://www.g2.com/sellers/byvoice) - **Year Founded:** 2020 - **HQ Location:** Kraków, PL - **Twitter:** @byVoice\_ 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e67eedb77578022b2f392c423f917f81c73753f9b8fe4fb0f780a2db26dad643&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbyvoice%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® ### [Call Agent Ai](https://www.g2.com/products/call-agent-ai/reviews) Call Agent AI is a fast-growing startup based in Canada focused on helping small businesses thrive through automation. Founded in 2024, our team brings together expertise in AI, customer service, and small business operations. We're a lean and agile company committed to making advanced AI accessible and useful for everyday business owners. Our product is a smart, AI-powered call answering system that acts like a real human receptionist. It can answer inbound calls, respond to FAQs, qualify leads, schedule appointments, and transfer important calls—all in a natural, conversational tone. No training or scripting is required. Simply set it up, customize your responses, and let your AI agent get to work 24/7. Call Agent AI solves a major pain point for small and service-based businesses: missed calls and lost customers. Whether you're too busy to answer, closed for the day, or just need backup, your AI agent ensures every call is handled professionally—so you can focus on growing your business, not managing the phone. #### Who Is the Company Behind Call Agent Ai? - **Seller:** [Call Agent Ai](https://www.g2.com/sellers/call-agent-ai) - **Year Founded:** 2024 - **HQ Location:** Oakville, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=060ab576971093868ac5fd02526dd4f1e71e7d5462a03d9cfdb068acba3550fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcall-agent-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [Chattitude](https://www.g2.com/products/chattitude/reviews) Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qualifying leads, booking demos, and resolving routine questions 24/7. By deflecting up to 70% of repetitive tickets, it frees human teams to focus on higher-value work while protecting revenue from lost prospects. Chattitude integrates seamlessly with CRMs, help desks, and productivity tools, passing full context and transcripts into your existing workflows. Its multilingual coverage, real-time lead scoring, and built-in scheduling ensure faster response times, higher conversion rates, and better customer satisfaction. Whether you’re looking to boost sales efficiency or reduce support costs, Chatty delivers measurable results from day one. #### Who Is the Company Behind Chattitude? - **Seller:** [Chattitude](https://www.g2.com/sellers/chattitude) - **Year Founded:** 2024 - **HQ Location:** Clarksburg, Maryland USA - **Twitter:** @chattitudeai 2 Twitter followers - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1db484cf22a513a4f24fbd30da7603b24e92bdb171379bd4afecfa336d681baf&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fchattitude%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - **Ownership:** Gold Lasso, Inc. ### [CRM Built for WhatsApp](https://www.g2.com/products/crm-built-for-whatsapp/reviews) WhachatCRM is an AI-powered WhatsApp CRM built for sales teams — not just marketing automation. While platforms like ManyChat, WATI, and other WhatsApp automation tools focus primarily on broadcast campaigns and flow-based chatbots, WhachatCRM is designed to help businesses capture leads, automate follow-ups, manage pipelines, and close deals directly inside WhatsApp. We combine the official WhatsApp Business API, a collaborative Unified Inbox, built-in sales pipeline management, and an advanced AI Brain that acts — not just replies. Unlike traditional chatbot builders that rely heavily on static flows, WhachatCRM’s AI understands context, qualifies leads, updates deal stages, triggers follow-ups, and assists teams in real time — functioning like a 24/7 digital sales assistant. One of our biggest differentiators: No per-message fees. No markups. No surprise scaling costs. As conversation volume grows, businesses maintain predictable pricing — a major advantage over platforms that charge per message or add usage-based markups. WhachatCRM is ideal for: Real estate agencies Travel agencies Coaches and consultants Service businesses E-commerce brands handling inbound inquiries High-ticket sales teams If your business closes deals in conversations, you need more than a chatbot. You need structure, visibility, automation, and AI working together. WhachatCRM transforms WhatsApp from a messaging tool into a scalable, AI-driven revenue engine. #### Who Is the Company Behind CRM Built for WhatsApp? - **Seller:** [Whachatcrn](https://www.g2.com/sellers/whachatcrn) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e54d143ba9f74f5e728fd888132c1443c9c5308dfe4bc3505cf025cbf1335180&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhachatcrm%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [DeepCall](https://www.g2.com/products/deepcall/reviews) DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security. #### Who Is the Company Behind DeepCall? - **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com) - **Year Founded:** 2011 - **HQ Location:** Jaipur, IN - **Twitter:** @SarvOfficial 4,190 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e578a0c4cb31d6c72bb151ce6437a6d8560f48d4cbf44d5b478c9b96d0bb90f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarv-com&secure%5Burl_type%5D=linkedin_company_website) 249 employees on LinkedIn® ### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions **Average Rating:** 4.4/5.0 **Total Reviews:** 680 #### How Do G2 Users Rate Dialpad Support? - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Dialpad Support? - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ 60 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,499 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Medium, 31% Small #### What Do G2 Reviewers Say About Dialpad Support? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. ##### Cons - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. #### What Are Recent G2 Reviews of Dialpad Support? **["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)** **Rating:** 5.0/5.0 stars _— Christopher R._ [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) **["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)** **Rating:** 5.0/5.0 stars _— Mohammed P._ [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### [EvoAI](https://www.g2.com/products/evoai/reviews) EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane. #### Who Is the Company Behind EvoAI? - **Seller:** [Blotout](https://www.g2.com/sellers/blotout) - **Year Founded:** 2019 - **HQ Location:** Fremont, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9927e322a944ba87384cff6c77fddf892785dfaade12815cf7c32541d11c00c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblotout%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® ### [FlowToo](https://www.g2.com/products/flowtoo/reviews) FlowToo is an AI-powered customer support automation platform built for e-commerce businesses. The platform helps online stores automate repetitive customer inquiries such as order status requests, return questions, refund requests, and general support tickets. By using AI and workflow automation, FlowToo reduces manual support work and allows teams to respond to customers faster and more efficiently. FlowToo includes features such as automated ticket handling, customer support workflows, a return and refund management system, and integrations with tools like Shopify and Klaviyo. The platform also provides analytics and product insights that help businesses understand customer requests and improve their support processes. FlowToo is designed for modern e-commerce brands that want to scale their support operations without increasing support workload. #### Who Is the Company Behind FlowToo? - **Seller:** [FlowToo](https://www.g2.com/sellers/flowtoo) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [MindX Service AI](https://www.g2.com/products/mindx-service-ai/reviews) MindX Service AI empowers customer-first companies to deliver faster, more empathetic, and intelligent support experiences that go beyond traditional automation. Built on our proprietary Nexa AI orchestration layer, it combines AI-powered customer agents, an AI co-pilot for human reps, and real-time insights for CX leaders—ensuring every interaction drives satisfaction and loyalty. By automating repetitive questions, guiding agents with contextual suggestions, and uncovering actionable trends in service data, MindX Service AI helps teams resolve issues with speed and empathy. Designed to adapt to each company’s unique workflows, our AI reduces inefficiencies, boosts productivity, and ensures leaders have full control over outcomes. With a focus on reliability, personalization, and our mission to #EndPoorService, MindX Service AI equips businesses to deliver exceptional support at every touchpoint—turning customer service into a true growth driver. #### Who Is the Company Behind MindX Service AI? - **Seller:** [MindX](https://www.g2.com/sellers/mindx-b42e89c4-d52c-49ca-b93f-8101872fa992) - **Year Founded:** 2024 - **HQ Location:** Delaware, USA - **Twitter:** @\_mind\_x 7 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb59a3ffa73547548a7b2d4cb313e9e4843e9598dc9d6c364b0a203947f81385&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmindx-digital-softwares%2F&secure%5Burl_type%5D=linkedin_company_website) - **Phone:** +1 (628)-288-7465 ### [Reqme](https://www.g2.com/products/reqme/reviews) Reqme is an AI-powered service management platform that transforms how small and medium businesses handle client requests. Founded in 2024 and based in Bordeaux, France, we solve the common problem of fragmented client communication by providing a unified solution from first contact to final payment. Our platform combines intelligent request processing, automated document generation, integrated payments, and seamless WordPress integration in one easy-to-use system. Since launching our MVP in July 2025, we've helped service-based businesses reduce response times from hours to minutes while increasing conversion rates by up to 30%. Built specifically for SMBs, Reqme eliminates the need for multiple separate tools by offering everything needed to manage client relationships professionally and efficiently. Our AI-first approach means the platform gets smarter over time, providing better recommendations and automating more tasks as it learns your business patterns. Whether you're a consultant, agency, freelancer, or local service provider, Reqme streamlines your operations so you can focus on delivering great service instead of managing administrative tasks. #### Who Is the Company Behind Reqme? - **Seller:** [Reqme](https://www.g2.com/sellers/reqme) - **Year Founded:** 2024 - **HQ Location:** Bordeaux, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81542ec8f8be49339a06d61805f326a7567e15ebc237aaa785f9a624d7d2d105&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freqme&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [SuperHippo.AI](https://www.g2.com/products/superhippo-ai/reviews) SuperHippo AI is a customer engagement and AI automation platform that enables businesses to automate customer communication, support, marketing, and sales interactions across multiple digital channels using artificial intelligence. SuperHippo AI is designed for businesses of all sizes that want to centralize customer engagement and automate repetitive communication workflows. The platform supports omnichannel interactions through WhatsApp, AI voice calls, email, SMS, live chat, web chat, and other communication channels from a single interface. It is used by customer support, sales, marketing, and operations teams to manage conversations, automate responses, improve response times, and enhance customer experiences. The platform combines conversational AI with workflow automation to help organizations handle inbound inquiries, outbound campaigns, lead qualification, appointment scheduling, customer support, ticket management, feedback collection, and retention initiatives. AI-powered Voice Agents can answer customer calls, provide information, qualify leads, schedule appointments, and route conversations when human assistance is required. Marketing automation features enable businesses to create customer journeys, trigger personalized campaigns, and engage users across multiple touchpoints. SuperHippo AI also includes customer support capabilities through an integrated ticketing system, enabling teams to organize, prioritize, and resolve customer requests. Businesses can collect customer feedback using surveys, automate abandoned cart recovery for e-commerce, and analyze engagement metrics to improve campaign performance and customer satisfaction. Key capabilities include: AI Voice Agents for inbound and outbound customer conversations, appointment scheduling, lead qualification, and call automation. Omnichannel messaging across WhatsApp, email, SMS, live chat, web chat, and voice from a unified platform. Marketing automation workflows for customer journeys, campaign orchestration, segmentation, and personalized messaging. Customer support and ticket management with automated routing, case tracking, and team collaboration. Customer retention tools including surveys, feedback collection, abandoned cart recovery, analytics, and engagement reporting. SuperHippo AI is suitable for organizations across industries such as retail, healthcare, real estate, financial services, logistics, education, hospitality, and other businesses that manage customer interactions across multiple communication channels. #### Who Is the Company Behind SuperHippo.AI? - **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae) - **Year Founded:** 2011 - **HQ Location:** Tampa, Florida - **Twitter:** @worksjungle 584 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=199e056aa0609cf93ab8734c20df606ab3769861cfdcf3381b87df2da2cde6a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13471593%2F&secure%5Burl_type%5D=linkedin_company_website) 345 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/customer-service-automation/free?order=g2_score&page=4#product-list) - [1](/categories/customer-service-automation/free?order=g2_score#product-list) - [2](/categories/customer-service-automation/free?order=g2_score&page=2#product-list) - [3](/categories/customer-service-automation/free?order=g2_score&page=3#product-list) - [4](/categories/customer-service-automation/free?order=g2_score&page=4#product-list) - 5 - [6](/categories/customer-service-automation/free?order=g2_score&page=6#product-list) - [Next ›Next ›](/categories/customer-service-automation/free?order=g2_score&page=6#product-list) Spotlight Categories [Password Managers Software](https://www.g2.com/categories/password-managers) [Performance Management Software](https://www.g2.com/categories/performance-management) [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration) [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) [Demo Automation Software](https://www.g2.com/categories/demo-automation) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Success](/categories/customer-success) [Browse Customer Service Automation Themes](/categories/customer-service-automation/themes)