G2

Jennifer S.

SVP, Basis Customer Experience

Mid-Market (51-1000 emp.)

2/6/2025

"A Game Changer"

5/5

What do you like best about Twig AI?

Beyond the incredible partnership with Twig, I truly appreciate the front-row seat we have to ongoing feature discussions and product releases. Chandan is constantly exploring ways to expand the platform’s capabilities, always with a keen interest in how customers use it. His commitment to developing meaningful, user-driven features leads to greater adoption and efficiency, making a real difference for all users.

I believe Twig's AI Brain is something most companies could benefit from. It has created outstanding efficiencies, saving days (annually) when completing certain tasks. Review collected by and hosted on G2.com.

What do you dislike about Twig AI?

Not a thing! I wish I had more time to dedicate to expanding my usage of it. Review collected by and hosted on G2.com.

What problems is Twig AI solving and how is that benefiting you?

I expect Twig to solve several problems in the future, but at the moment it has created efficiencies for our internal team needing to access our many resources for critical product information. Streamlining the need for accessing information, which otherwise can be very difficult to locate and summarize. Review collected by and hosted on G2.com.