G2

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/26/2025

"The Chatbot Builder with the Best UI/UX!"

5/5

What do you like best about CX Genie?

The UI/UX is top-notch! This makes creating chatbots a breeze! Integration with social media platforms and website embed are both flawless! Support is responsive on Discord, and features are abundant - including chat flows, hybrid chat, live chat, help desk, ticketing system, forms, custom branding, and advanced features like BYOK, API, and SDK access! Review collected by and hosted on G2.com.

What do you dislike about CX Genie?

As a newer player, CX Genie naturally has room for improvement. I encountered minor issues, particularly in the chat workflow. But fortunately, support on Discord is fast and reliable. Review collected by and hosted on G2.com.

What problems is CX Genie solving and how is that benefiting you?

With CX Genie, we don't need coding and advanced technical skills to create and publish a professional-looking chatbot. And unlike other similar platforms, we were able to seamlessly connect the chatbot to our Facebook Business Page and embed it on our website. Now, over 50% of our support and customer inquiries are automatically answered by chatbots. Review collected by and hosted on G2.com.