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klink.cloud Reviews & Product Details

klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.

Seller

K-LINK

Languages Supported

English

Product Description

It is a comprehensive platform that enables businesses to manage customer interactions seamlessly across multiple communication channels in one single dashboard, such as phone calls, emails, live chat, social media, and more. This platform aims to provide a unified and consistent customer experience regardless of the channel a customer chooses to engage with.

Overview by

Hsu Po Po Nway

Pricing

Pricing provided by klink.cloud.

Starter

$14.99

2 agents Per Month

Growth

$49.99

5 agents Per Month

View More Pricing Information

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klink.cloud Media

klink.cloud Demo - Unified Messaging Inbox

klink.cloud's Unified Messaging Inbox consolidates SMS, email, social media messages, and live chat into a single, streamlined platform. This integration enhances customer support efficiency, ensuring no query is missed while facilitating team collaboration. Real-time notifications, conversation ...

klink.cloud Demo - Ecommerce integration

klink.cloud's eCommerce integration connects Lazada, Shopee, and Shopify, centralizing order management, customer inquiries, and sales data. This streamlined solution boosts efficiency with real-time notifications, automated responses, and comprehensive analytics, enhancing customer support and s...

klink.cloud Demo - Advanced Call Features

klink.cloud's Advanced Call Features include IVR, call recording, call tagging, call notes, real-time metrics, call routing, post-call wrap-up forms, and comprehensive analytics. These features enhance contact center operations by streamlining call management, tracking performance, and optimizing...

klink.cloud Demo - Advanced Analytics Report

klink.cloud's Advanced Analytics Report offers deep insights into your contact center operations with real-time metrics, performance tracking, and detailed reports.

klink.cloud Demo - Easy Ticket Management

klink.cloud's Easy Ticket Management, part of our CRM features, streamlines customer support with efficient ticket tracking, assignment, and resolution. It includes automated notifications, collaboration tools, and detailed reporting to ensure no issue is overlooked. This system enhances team pro...

klink.cloud Demo - Dynamic Data Insights

klink.cloud's Dynamic Data Insights provide real-time analytics and deep data exploration to optimize customer engagement strategies. With comprehensive metrics, performance tracking, and actionable insights, businesses can make informed decisions to enhance operations and drive growth.

klink.cloud Reviews (4)

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TD

Thi D.

Customer Service Manager

Small-Business (50 or fewer emp.)

3/24/2025

"Easy to use and good to use monitoring platform"

4/5

What do you like best about klink.cloud?

K Link is easy to use for all user roles and administrator roles also/ Good for monitoring regarding calls service level and recording also. Review collected by and hosted on G2.com.

What do you dislike about klink.cloud?

In the Analytics dashboard, Queue service level has been calculating the abandon calls that have been dropped by customers hand up within IVR stage.

Our point of view, Queue service level shouldn’t calculate the abandoned calls on IVR before being routed to an agent. Review collected by and hosted on G2.com.

ET

Ei T.

Operation Manager

Small-Business (50 or fewer emp.)

3/24/2025

"I have experience using K-Link Cloud CRM."

2.5/5

What do you like best about klink.cloud?

The most convenient thing about using K-Link is that it can be serviced by many staff. Review collected by and hosted on G2.com.

What do you dislike about klink.cloud?

Getting multiple errors while using K-Link is very frustrating. Review collected by and hosted on G2.com.

AV

Alejandra V.

Especialista en Medición y Evaluación de Impacto

Small-Business (50 or fewer emp.)

10/19/2023

""Klink Cloud: Streamlined Data Management and Security Excellence""

5/5

What do you like best about klink.cloud?

What I like best about Klink Cloud is the peace of mind it gives me. The top-notch security features, including robust encryption and data protection, make me feel confident that my personal and business data is in safe hands. In today's digital world, that's a huge relief.

Another great thing is how easy it is to adapt to my changing needs. I can effortlessly scale up or down my storage capacity without any hassle. This flexibility ensures that I'm not overpaying for unused space and can comfortably accommodate my evolving data requirements.

The collaborative tools in Klink Cloud have been a game-changer for me. They've made working with my team and even clients a breeze. Real-time document sharing and editing mean we can all work together seamlessly, no matter where we are. It's perfect for remote work and keeps our projects running smoothly.

Last but not least, the customer support from Klink is fantastic. Whenever I've had questions or run into any issues, they've been quick to respond and incredibly helpful. It's clear that they care about their customers' experience.

In a nutshell, Klink Cloud has simplified my data management and provided a reliable, secure, and flexible solution for my needs. It's become an essential tool for my personal and business data storage. I can't recommend it enough Review collected by and hosted on G2.com.

What do you dislike about klink.cloud?

What I dislike about Klink Cloud is its pricing, which I find a bit on the expensive side for my budget. Review collected by and hosted on G2.com.

What problems is klink.cloud solving and how is that benefiting you?

Scalability: Contact centers often face fluctuating call volumes. Klink Cloud's scalability allows you to easily adjust resources to match call volume, ensuring you're not overpaying for unused capacity during slower periods and maintaining high-quality service during peaks.

Data Security: Contact centers deal with sensitive customer information. Klink Cloud's robust security measures, including encryption and data protection, help ensure the confidentiality and integrity of customer data, reducing the risk of data breaches.

Collaboration: Contact centers often require seamless collaboration among agents and supervisors. Klink Cloud offers collaborative features such as real-time call monitoring and team messaging, improving communication and boosting overall productivity.

Remote Work: With the rise of remote work, Klink Cloud enables agents to work from anywhere with an internet connection, ensuring business continuity during unforeseen disruptions and making it convenient for your team.

Customer Support: Klink Cloud's responsive customer support helps address any issues promptly, minimizing downtime and ensuring a smooth customer service experience.

In summary, Klink Cloud is optimizing operations in contact centers by providing scalability, data security, collaboration tools, and support for remote work. These benefits enhance your ability to deliver efficient and reliable customer service, ultimately leading to improved customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

UR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

11/30/2023

"Klink.Cloud: - Intuitive Data Analysis Platform for Efficient Coding and Collaboration."

4/5

What do you like best about klink.cloud?

The platform boasts an intuitive interface, simplifying data analysis tasks for beginners .

Its seamless integration with various coding languages (Python, R,SQL) facilitates a smoother workflow for coding-centric tasks in analytics.

The emphasis on data security aligns with industry standards, ensuring the safety of sensitive information suring analysis processes.

The platform's collaborative functionalities promote team based projects, allowing for shared coding and analysis tasks among team members.

Prompt and effective custome service, with responsive assistance for technical queries or troubleshooting issues. Review collected by and hosted on G2.com.

What do you dislike about klink.cloud?

Lack of offline mode restricts accessibility in areas with poor or no internet connectivity.

Higher pricint tiers might be a deterrent for smaller organisations or individual users on a budget.

During peak usage times, the platform experiences occasional slowdowns affecting the coding and analysis process.

The platform's documentation could be more comprehensive for intricate functionalities, adiding smoother navigation. Review collected by and hosted on G2.com.

What problems is klink.cloud solving and how is that benefiting you?

Klink.cloud facilitates a more comprehensive analysis, aiding in identifying patterns and insights crucial for decision-making, benefiting my role in generating valuable insights for our company.

Its collaborative featurs enable smoother teamwork, allowing for shared coding tasks and concurrent analysis, enhancing productivity within our team. Review collected by and hosted on G2.com.