G2

Sydney L.

Director of Customer Experience

Mid-Market (51-1000 emp.)

6/2/2026

"Elevated Customer Support with Applied Labs"

4/5

What do you like best about Applied Labs?

Applied labs has elevated our customer experience by enabling fast, personalized, and seamless support across our website, social, and phones. The intuitive AI chat helps customers get answers instantly even in off hours. While advanced reporting allows us to quickly uncover insights and continuously improve. From Day one, the implementation was seamless, thanks to a highly responsive hands-on team, and their ongoing commitment to releasing to new features ensures we're always improving how we serve our customers. Review collected by and hosted on G2.com.

What do you dislike about Applied Labs?

There are still opportunities to strengthen core functionality, including simpler user management. Reporting would also benefit from more transparency in how data is being generated to provide better context. There are also the occasional bugs that impact experience, but the Applied labs team are always on it quickly. Review collected by and hosted on G2.com.

What problems is Applied Labs solving and how is that benefiting you?

Applied Labs AI enhances the customer experience by bringing all interactions into one place and enabling faster, more accessible support through always on AI assistance. Customers benefit from quick, accurate, responses powered by intuitive AI messaging, while robust reporting helps us continuously refine and improve the experience we deliver. Review collected by and hosted on G2.com.