User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Ada is a customer service tool that handles inquiries, reduces repetitive questions, and provides actionable insights from customer conversations.
- Reviewers like Ada's ability to significantly reduce workload on customer service teams, its easy setup, and its natural language processing capabilities that enable customers to resolve issues quickly without human intervention.
- Users experienced challenges with training multiple bots individually, issues with Ada providing responses not part of its original training, and found the process for deleting conversations in response to Data Privacy Requests cumbersome.
