--- title: Heymarket Reviews meta\_title: 'Heymarket Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 441 reviews by the users' company size, role or industry to find out how Heymarket works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 441 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Heymarket Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **ease of use** of Heymarket, facilitating seamless communication and efficient customer messaging. [(11 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1725394&qs=pros-and-cons#reviews)

Users rave about Heymarket's **responsive customer support** , making it easy to get help whenever needed. [(10 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1725451&qs=pros-and-cons#reviews)

Users value the **easy communication** with customers, appreciating the seamless messaging experience through SMS and user-friendly interface. [(7 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724202&qs=pros-and-cons#reviews)

Users commend the **easy integrations** of Heymarket, seamlessly connecting with platforms like Zendesk and HubSpot. [(6 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724035&qs=pros-and-cons#reviews)

Users love Heymarket for its **team collaboration features** , ensuring quick and seamless client interactions across the team. [(6 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724013&qs=pros-and-cons#reviews)

Users express frustration with **poor customer support** , noting delays and inadequate knowledge from the support team. [(4 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724783&qs=pros-and-cons#reviews)

Users face **SMS issues** , primarily needing to text individuals one-by-one and desiring more outbound channel options. [(4 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724958&qs=pros-and-cons#reviews)

Users find **SMS limitations** in Heymarket restrictive, affecting their ability to communicate efficiently and effectively. [(4 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1725252&qs=pros-and-cons#reviews)

Users express frustration over **missing features** like a dedicated app, limited customization, and ineffective support, impacting usability. [(3 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724761&qs=pros-and-cons#reviews)

Users experience **difficulties with the search functionality** , finding it clunky and struggling to load contacts efficiently. [(3 mentions)](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724428&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Heymarket

##### 1. Ease of Use

Users value the **ease of use** of Heymarket, facilitating seamless communication and efficient customer messaging.
[
See 11 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1725394&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Manuel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel B.")
MB

Manuel B.

Small-Business (50 or fewer emp.)

5.0/5

"Great to Make Quick Contacts to Potential Clients"

What do you like about Heymarket?

As an attorney, when I get a message from my answering service regarding a potential new client (PNC), Heymarket is great to send a quick text using t

 ![Evan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan H.")
EH

Evan H.

Mid-Market (51-1000 emp.)

5.0/5

"A great SMS platform with many strong features which takes your client engagement to the next level!"

What do you like about Heymarket?

Templates, Reporting, AI based summaries, Ability to assign SMS to other users, Ease of platform use, etc

##### 2. Customer Support

Users rave about Heymarket's **responsive customer support** , making it easy to get help whenever needed.
[
See 10 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1725451&qs=pros-and-cons#reviews)

See Related User Reviews

SS

Shelbi S.

Small-Business (50 or fewer emp.)

4.0/5

"I love using HeyMarket for my business needs"

What do you like about Heymarket?

I love that the entire team is able to use with their own log ins so we can see who sent a message to our clients,

 ![Sandeep J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandeep J.")
SJ

Sandeep J.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect for our outbound SMS requirements"

What do you like about Heymarket?

The setup was easy, as was the integration with Zendesk. Heymarket support was quick to assist whenever I needed any support. We started using Heymark

##### 3. Easy Communication

Users value the **easy communication** with customers, appreciating the seamless messaging experience through SMS and user-friendly interface.
[
See 7 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724202&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Lead follow up"

What do you like about Heymarket?

Heymarket enabled us to communicate with leads more quickly and effectively than ever before.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Still like it, but no longer love it."

What do you like about Heymarket?

It's easy for the entire team to interact with clients. It doesn't matter who replies so the client has a seamless experience.

##### 4. Easy Integrations

Users commend the **easy integrations** of Heymarket, seamlessly connecting with platforms like Zendesk and HubSpot.
[
See 6 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724035&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sandeep J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandeep J.")
SJ

Sandeep J.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect for our outbound SMS requirements"

What do you like about Heymarket?

The setup was easy, as was the integration with Zendesk. Heymarket support was quick to assist whenever I needed any support. We started using Heymark

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Its user friendly, and makes life easier!"

What do you like about Heymarket?

it's easy to view unresponded-to, and unread messages, I like that you can create lists so I can send out my messages to the group that needs them. it

##### 5. Team Collaboration

Users love Heymarket for its **team collaboration features** , ensuring quick and seamless client interactions across the team.
[
See 6 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724013&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Manuel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel B.")
MB

Manuel B.

Small-Business (50 or fewer emp.)

5.0/5

"Great to Make Quick Contacts to Potential Clients"

What do you like about Heymarket?

As an attorney, when I get a message from my answering service regarding a potential new client (PNC), Heymarket is great to send a quick text using t

SS

Shelbi S.

Small-Business (50 or fewer emp.)

4.0/5

"I love using HeyMarket for my business needs"

What do you like about Heymarket?

I love that the entire team is able to use with their own log ins so we can see who sent a message to our clients,

### 5 Cons or Disadvantages of Heymarket

##### 1. Poor Customer Support

Users express frustration with **poor customer support** , noting delays and inadequate knowledge from the support team.
[
See 4 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724783&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very happy with the results and very affordable"

What do you dislike about Heymarket?

No immediate support still have to wait a couple hours. They usually text back I would faster support

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good Platform"

What do you dislike about Heymarket?

After sales support is not good Their rates are on higher side

##### 2. SMS Issues

Users face **SMS issues** , primarily needing to text individuals one-by-one and desiring more outbound channel options.
[
See 4 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724958&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Briana L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Briana L.")
BL

Briana L.

Small-Business (50 or fewer emp.)

3.5/5

"Great for One-on-One Texting, But Lacks Group Messaging"

What do you dislike about Heymarket?

That you cannot text multiple people all at once

 ![Evan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan H.")
EH

Evan H.

Mid-Market (51-1000 emp.)

5.0/5

"A great SMS platform with many strong features which takes your client engagement to the next level!"

What do you dislike about Heymarket?

You had to click on a button to Summarize the SMS content VS it doing so automatically

##### 3. SMS Limitations

Users find **SMS limitations** in Heymarket restrictive, affecting their ability to communicate efficiently and effectively.
[
See 4 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1725252&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Briana L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Briana L.")
BL

Briana L.

Small-Business (50 or fewer emp.)

3.5/5

"Great for One-on-One Texting, But Lacks Group Messaging"

What do you dislike about Heymarket?

That you cannot text multiple people all at once

 ![Evan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan H.")
EH

Evan H.

Mid-Market (51-1000 emp.)

5.0/5

"A great SMS platform with many strong features which takes your client engagement to the next level!"

What do you dislike about Heymarket?

You had to click on a button to Summarize the SMS content VS it doing so automatically

##### 4. Missing Features

Users express frustration over **missing features** like a dedicated app, limited customization, and ineffective support, impacting usability.
[
See 3 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724761&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Still like it, but no longer love it."

What do you dislike about Heymarket?

No windows app. Would like a stand-alone app and not having to use Chrome notifications. Device limits are annoying. I use this on a Macbook, Iphon

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"A Reliable Messaging Tool with Room for Growth"

What do you dislike about Heymarket?

\*The customization options are somewhat limited. For example, there is no way to auto-close messages sent through API. We send a lot of these messages

##### 5. Search Functionality

Users experience **difficulties with the search functionality** , finding it clunky and struggling to load contacts efficiently.
[
See 3 mentions
](https://www.g2.com/products/heymarket/reviews?filters%5Bsentiment_snippet%5D=1724428&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Lead follow up"

What do you dislike about Heymarket?

We were not able to link it to our CLM, so it was difficult to track text inquiries.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"President"

What do you dislike about Heymarket?

Difficulty loading contacts sometimes and searching for names.

## Top-Rated Alternatives

[

 ![Salesmsg](https://images.g2crowd.com/uploads/product/hd_favicon/97c2986846846122fd3608873984f864/salesmsg.svg "Salesmsg")

Salesmsg

4.7/5(414)

](https://www.g2.com/products/salesmsg/reviews)

[

 ![Textline](https://images.g2crowd.com/uploads/product/hd_favicon/1861992ed92ee2c6ea680c7de690063e/textline.svg "Textline")

Textline

4.7/5(385)

](https://www.g2.com/products/textline/reviews)

[

 ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")

Podium

4.5/5(2,109)

](https://www.g2.com/products/podium/reviews)

[
View All Alternatives
](https://www.g2.com/products/heymarket/competitors/alternatives)

RM

Rebecka M.

IT Director

Mid-Market (51-1000 emp.)

4/15/2026

"Good SMS option"

4.5/5

What do you like best about Heymarket?

The training and support is great! So easy to implement. Our team loves that HeyMarket integrates with Hubspot and is super easy to use. We also use it for website chat feature. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

They started charging us before they even started our training. We had discussed before contract was signed and rep said that wouldn't happen. Intergration with Hubspot, doesn't work as expected Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

Heymarket makes it easy for our customers to text us, without our employees using their cell phone. Keeping the messages on a platform we have access to also enables us to cover when someone is out of the office. It also reduces the chance of a message getting missed. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Micah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Micah C.")
MC

Micah C.

3/8/2026

"Cost-Effective, Easy Texting Solution for Student Communication"

5/5

What do you like best about Heymarket?

I find Heymarket cost-effective and easy to use. I like that it allows for multiple agents to coordinate texting efforts across shifts. It's really beneficial for us, as we staff a help desk with college students, and when someone replies, another student on shift can review past interactions and pick the thread up using our main helpdesk phone number. I also appreciate that we could text-enable our business phone number for our help desk without needing to acquire a different number. The initial setup was pretty easy, except dealing with AT&T to allow texting on the number, which was an issue with them, not Heymarket. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

Teams integration is a little wonky, so we didn't end up using it. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

Heymarket helps us reach college students effectively since they don't respond to emails or calls. It is cost-effective, easy to use, allows multiple agents to coordinate across shifts, and integrates our main phone number for seamless communication. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Briana L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Briana L.")
BL

Briana L.

Customer Success and also Concierge

Small-Business (50 or fewer emp.)

11/3/2025

"Great for One-on-One Texting, But Lacks Group Messaging"

3.5/5

What do you like best about Heymarket?

The texting, that is really what it is used for Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

That you cannot text multiple people all at once Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

I can text one person at a time but unable to text a group of tenants. This makes it hard if I want to reach out to a group. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Sandeep J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandeep J.")
SJ

Sandeep J.

Senior Vice President - Customer Experience

Consumer Electronics

Mid-Market (51-1000 emp.)

2/10/2025

"Perfect for our outbound SMS requirements"

5/5

What do you like best about Heymarket?

The setup was easy, as was the integration with Zendesk. Heymarket support was quick to assist whenever I needed any support. We started using Heymarket in Nov 2024 and were quick to see business benefits. It's a great feature-rich tool that helped me solve a major business problem we faced. Heymarket has quickly become an important part of our customer support tech stack and we use it daily to communicate with our customers.

There are a few areas of improvement that I shared with the Heymarket Product team and they have been quick to discuss and acknowledge the same. I eagerly look forward to those improvements added to the product soon. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

Heymarket offers just SMS as an outbound channel at this time. I wish they offered more outbound channels. But this is not a complaint but more of a wishlist. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

It has always been tough to get customers feedback and reviews about the product. Customers with negative feedback tend to be quick to post reviews but it remained very tough to get reviews from the customers having positive experiences. We tried calls, emails and WhatsApp but didn't get good results. That when we came across Heymarket and we started using it for SMS communication with our customers. We have seen a significant number of customers with positive experiences sharing their feedback and reviews. Really happy with results. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile

 ![Spencer G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Spencer G.")
SG

Spencer G.

Email Marketing Manager

Small-Business (50 or fewer emp.)

6/15/2023

"We love HeyMarket!!"

5/5

What do you like best about Heymarket?

We love how user-friendly it is for our employees. We know our guests really appreciate all of the communication that we're able to do specifically through our web chat that help answer questions about tickets, upcoming events, and membership status. We are grateful for the folks at HeyMarket that have helped us to improve HeyMarket for our team. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

There honestly isn't that much that we wish Heymarket did differently. We wish that Heymarket would have integrations with ActiveCampaign so we could use it with our email platform more. I know there's a Zapier integration. But we would love to see interaction with sending text messages through ActiveCampaigns program. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

We are using HeyMarket for several inboxes. We use it for our web chat, membership office, HR office, and most recently for our weddings and private events. SMS marketing helps with any news we're trying to get out to potential clients, prospect employees, and guests we interact with. It really helps with our conversational support, for example if someone is trying to swap out their tickets to another day - it's easier for them to text in our company than to make a phone call. Texts are just easier and seem faster for the guest! Review collected by and hosted on G2.com.

Show More

2/13/2025
Validated ReviewerIncentivizedSource: Seller invite

 ![Daniel N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel N.")
DN

Daniel N.

Owner

Mid-Market (51-1000 emp.)

2/28/2024

"Great support after 3 years... They make it very easy and very robust"

5/5

What do you like best about Heymarket?

message management. keeps everything honest and accountable Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

cant do phone calls, provide phone calls and we can delete another service platform Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

100 remote site employees taking care of 100 + geriatrics in thier individual homes.....so the text is very convenient way to communicate for urgent situations after they have innitiated a phone call to urgent on-call to dispatch a notification to the team. If the texting had an urgent feature to continuosly notify then it could be used for initial contact. For Clients, it is an easy way to communicate to us regarding the care and schedule of their parents when they remember and cant call or is easiest for them. Review collected by and hosted on G2.com.

Show More

2/11/2025
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Hank G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hank G.")
HG

Hank G.

Owner | Founder

Small-Business (50 or fewer emp.)

2/6/2025

"Great service great solution. Great HubSpot integration - look nowhere else."

5/5

What do you like best about Heymarket?

I love how it integrates into HubSpot so seamlessly and how easy is to set up templates. On boarding was a breeze. Support was responsive. I love the US based presence. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

I don't have a downside downside. I've vetted every SMS solution out there in there was my final pick. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

Being able to dynamically insert contact information from HubSpot when doing our follow up for new trials or appointments is excellent. The personalization increases the effectiveness of our communication. Being able to set things up inside of HubSpot is a total plus. Contact synchronization is effortless. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing")
UP

Verified User in Printing

Small-Business (50 or fewer emp.)

10/15/2024

"A Reliable Messaging Tool with Room for Growth"

3.5/5

What do you like best about Heymarket?

\*The platform is generally easy to navigate, so new users can get up and running quickly without extensive training.

\*Shared inboxes allow multiple team members to collaborate on customer conversations, which is a valuable feature for customer service or teams that work together closely.

\*The ability to create message templates and automate responses is a big time-saver.

\*HeyMarket integrates with tools that we use, like HelpScout and Slack. This makes it easier for us to manage conversations without switching between multiple platforms.

\*HeyMarket is easy to set up initially. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

\*The customization options are somewhat limited. For example, there is no way to auto-close messages sent through API. We send a lot of these messages daily, which have to be manually closed. It is time-consuming and reduces the overall efficiency of HeyMarket. There used to be a limit on how many messages you could select at a time (making this almost unbearable), but that appears to be removed thankfully. Additionally, things like deeper reporting capabilities, advanced AI-driven automation, and more robust customer segmentation could make it a much better tool. Because our team uses HeyMarket for hours, improving this would make HeyMarket much better.

\*This and the one above are the most important - While we have not had issues recently, when we did have an ongoing issue where HeyMarket would break, the Support Team did not know the actual app and features. They would tell us that a feature we had been using was not an actual feature or tell us that HeyMarket was not supposed to behave that way. We were sold on the product due to those features and the app broke multiple times. Sometimes it took a very long time to get a response and it was very frustrating. For a platform designed to improve communication efficiency, better customer service with actual knowledge of the program should be a higher priority.

\*Compared to other messaging platforms, Heymarket is on the pricier side, especially for small businesses. The basic plans don’t include some features that competitors offer at similar or lower price points, which is a bummer.

\*The mobile app is very buggy and impossible to use.

\*We have to send preview links to customers and most of the time they do not receive messages with links. Words are also randomly banned, like Russian names. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

We mainly switched to HeyMarket because we needed to deal with 10DLC. Most companies charged for it and had no idea if it even applied to us, so we went with HeyMarket. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Manuel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel B.")
MB

Manuel B.

Criminal Defense Attorney

Small-Business (50 or fewer emp.)

2/13/2025

"Great to Make Quick Contacts to Potential Clients"

5/5

What do you like best about Heymarket?

As an attorney, when I get a message from my answering service regarding a potential new client (PNC), Heymarket is great to send a quick text using th template feature. The PNC always appreciates the quick contact. The platform is easy to use both on desktop and phone app. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

I don't have any dislikes about Heymarket. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

HM allows me to make quick contact with potential new clients. Even though the PNC called, they appreciated the quick text response. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Richard E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard E.")
RE

Richard E.

Director of Marketing

Small-Business (50 or fewer emp.)

2/6/2025

"Works great with HubSpot Sales Hub"

4.5/5

What do you like best about Heymarket?

I like the integration with HubSpot and Heymarket. The salesperson I dealt with was knowledgeable, and the support team was excellent. I look forward to seeing the results from these two integrations in assisting us with following up on Shopify Draft Orders. I would highly recomend. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

None so far due to us only being on the platform for a month or so. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

Allowed us to text customers we sent draft orders to from Shopify. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

##### Categories on G2

[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Support](https://www.g2.com/categories/conversational-support)

##### Explore More

[What field service management software can a small team actually learn and use without a long IT-heavy implementation?](https://www.g2.com/discussions/what-field-service-management-software-can-a-small-team-actually-learn-and-use-without-a-long-it-heavy-implementation)[Best event management software for small businesses](https://www.g2.com/discussions/what-s-the-best-event-management-software-for-small-businesses)[Which Google Workspace utilities are most trusted by IT admins streamlining bulk operations based on user reviews?](https://www.g2.com/discussions/which-google-workspace-utilities-are-most-trusted-by-it-admins-streamlining-bulk-operations-based-on-user-reviews)

[What asset leasing tools are genuinely affordable for a mid-size leasing company that wants modern software without paying for an enterprise platform built for Fortune 500 scale?](https://www.g2.com/discussions/what-asset-leasing-tools-are-genuinely-affordable-for-a-mid-size-leasing-company-that-wants-modern-software-without-paying-for-an-enterprise-platform-built-for-fortune-500-scale)[Which payment analytics platforms are best for teams that need to track transaction trends across multiple payment gateways from a single dashboard?](https://www.g2.com/discussions/which-payment-analytics-platforms-are-best-for-teams-that-need-to-track-transaction-trends-across-multiple-payment-gateways-from-a-single-dashboard)[Pros and Cons Details](https://www.g2.com/products/heymarket/reviews?qs=pros-and-cons)

[Show MoreShow Less](javascript:void(0);)