Best Conversation Intelligence Software with Lead Qualification Capabilities

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 251

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AudioCodes Meeting Insights (+1.95%) - Among all products in this category, AudioCodes Meeting Insights recorded the largest rating increase compared to last month

Last updated: September 30, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 125,100+ Authentic Reviews
  • 251+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Substrata, Talkdesk, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=substrata-substrata&focus%5B%5D=talkdesk&focus%5B%5D=nooks)

Gong

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.

Average Rating: 4.7/5.0

Total Reviews: 6,552

How Do G2 Users Rate Gong?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Gong?

  • Seller: Gong
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • Twitter: @Gong_io
    7,641 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,963 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 69% Medium, 18% Large

What Do G2 Reviewers Say About Gong?

AI-generated summary from verified user reviews

Pros
  • Users find Gong's AI capabilities invaluable for saving time and enhancing productivity through efficient communication insights.
  • Users value the ease of use of Gong, finding it intuitive for analyzing sales calls and opportunities.
  • Users appreciate the call recording and AI note-taking features of Gong, enhancing productivity and improving sales strategies.
  • Users appreciate the accuracy of Gong, noting its ability to maintain call control and summarize discussions effectively.
  • Users appreciate the intuitive AI-driven insights of Gong, which significantly enhance sales efficiency and pipeline management.
Cons
  • Users experience call tracking issues with Gong, noting difficulties in accessing and locating previous calls.
  • Users report recording issues with Gong, including missed connections and difficulties in retrieving past calls.
  • Users find the AI inaccuracy frustrating, impacting efficiency and the relevance of insights provided by Gong.
  • Users note the limitations of AI functionality, which can affect accuracy and real-time integration in Gong.
  • Users note the missing features in Gong, particularly the lack of real-time AI coaching and limited search filters.

What Are Recent G2 Reviews of Gong?

What Are G2 Users Discussing About Gong?

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,746

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How Do G2 Users Rate CallRail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.7/10 (Category avg: 8.7/10)

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @CallRail
    6,067 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Real Estate
  • Company Size: 73% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CallRail, facilitating smooth call management and effective tracking of marketing efforts.
  • Users value the ease of use and powerful tracking features of CallRail, enhancing lead management and marketing insights.
  • Users value the powerful call tracking capabilities of CallRail, providing clear insights into effective marketing campaigns.
  • Users find the insightful tracking capabilities of CallRail essential for understanding their call campaigns effectively.
  • Users appreciate the call recording features of CallRail, enabling effective communication and easy access to important calls.
Cons
  • Users note the missing features in CallRail, like advanced automations and better voice assistance, affecting usability.
  • Users report integration issues with third-party apps and CRM systems, causing challenges in setup and functionality.
  • Users face frequent call issues with CallRail, particularly in forwarding calls and CRM integration challenges.
  • Users note that CallRail can be expensive, especially with pricing adding up quickly and costs similar to alternatives.
  • Users find the learning curve steep, especially for bulk management and navigating the platform efficiently.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

Jiminny

Jiminny is a conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across various communication channels, including video, voice, and email. This innovative solution automates the integration of these insights into customer relationship management (CRM) systems, enabling teams to make informed decisions that drive effective revenue growth. The platform is tailored for the entire Revenue Team, addressing the unique needs of each member. For Sales Representatives, Jiminny automates routine administrative tasks, allowing them to concentrate on selling and improving their performance. This automation streamlines workflows and enhances productivity, enabling sales professionals to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that facilitate team development, fostering an environment of continuous improvement and confidence-building among team members. Executives can rely on Jiminny as a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can easily track progress and identify areas for improvement. This comprehensive approach to go-to-market conversation intelligence empowers all levels of the organization to collaborate effectively towards achieving revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. This feature allows teams to adapt their strategies on the fly, enhancing their responsiveness to market dynamics. Additionally, Jiminny boasts a fast onboarding process and a user-friendly interface, ensuring that teams can quickly acclimate to the platform and begin realizing its benefits without significant downtime. By leveraging Jiminny, organizations can sell smarter, grow faster, and ultimately win more deals. The platform not only enhances individual performance but also fosters a data-driven culture that supports sustained growth and success across the entire organization. Through its innovative features and comprehensive insights, Jiminny stands out as a valuable tool for any revenue-focused team looking to optimize their go-to-market strategies.

Average Rating: 4.6/5.0

Total Reviews: 929

How Do G2 Users Rate Jiminny?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Jiminny?

  • Seller: Jiminny
  • Company Website:
  • Year Founded: 2016
  • HQ Location: London, England
  • Twitter: @JiminnyInc
    384 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 31% Small

What Do G2 Reviewers Say About Jiminny?

AI-generated summary from verified user reviews

Pros
  • Users praise Jiminny for its helpful customer support and effective summarization of calls, enhancing productivity.
  • Users find Jiminny's ease of use remarkable, appreciating seamless integration and quick access to meeting highlights.
  • Users appreciate the call recording feature of Jiminny, enabling effective analysis and improved client communication.
  • Users appreciate the effective AI summaries that enhance call reviews and improve customer service interactions.
  • Users value the clear recordings and transcripts of Jiminny, enhancing their productivity and knowledge retention.
Cons
  • Users experience call issues, finding the tagging process cumbersome and facing delays in call updates on Jiminny.
  • Users note the AI inaccuracy of Jiminny, requiring specificity and sometimes yielding incorrect details in conversations.
  • Users experience accuracy issues with Jiminny, particularly with accents, background noise, and detail inconsistencies.
  • Users note the limited AI customization options and evolving functionality, impacting results and user experience.
  • Users find that poor transcription in Jiminny can lead to confusion and misinterpretation of discussions during calls.

What Are Recent G2 Reviews of Jiminny?

What Are G2 Users Discussing About Jiminny?

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CallMiner Eureka

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Average Rating: 4.5/5.0

Total Reviews: 221

How Do G2 Users Rate CallMiner Eureka?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind CallMiner Eureka?

  • Seller: CallMiner
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Waltham, MA
  • Twitter: @CallMiner
    3,247 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    337 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Speech Analyst, Business Analyst
  • Top Industries: Financial Services, Insurance
  • Company Size: 47% Medium, 40% Large

What Do G2 Reviewers Say About CallMiner Eureka?

AI-generated summary from verified user reviews

Pros
  • Users value the insightful AI capabilities of CallMiner Eureka, enabling them to extract impactful answers from customer conversations.
  • Users appreciate CallMiner Eureka for its transformative insights from customer interactions, enhancing both experience and operational efficiency.
  • Users appreciate the ease of use of CallMiner Eureka, streamlining quality evaluation and analytics effortlessly.
  • Users value the robust speech analytics of CallMiner Eureka, enhancing customer insights and operational improvements.
  • Users value the innovation and seamless integration of CallMiner Eureka, enhancing operations and customer experience insights.
Cons
  • Users face accuracy issues with transcriptions and sentiment analysis, affecting insights and interpretations from the data.
  • Users find the steep learning curve of CallMiner Eureka challenging, requiring significant time and commitment for effective use.
  • Users face a steep learning curve with CallMiner Eureka, requiring significant time and commitment for effective use.
  • Users report a difficult learning experience with CallMiner Eureka, noting a steep learning curve despite recent improvements.
  • Users find difficult reporting in CallMiner Eureka, facing challenges with exports and necessary customization for visualizations.

What Are Recent G2 Reviews of CallMiner Eureka?

What Are G2 Users Discussing About CallMiner Eureka?

Revenue.io

Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io.

Average Rating: 4.7/5.0

Total Reviews: 571

How Do G2 Users Rate Revenue.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Revenue.io?

  • Seller: Revenue.io
  • Year Founded: 2012
  • HQ Location: Los Angeles, CA
  • Twitter: @revenue_io
    4,277 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    107 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 58% Medium, 22% Small

What Do G2 Reviewers Say About Revenue.io?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive and friendly customer support of Revenue.io, ensuring issues are resolved quickly and efficiently.
  • Users love the ease of use of Revenue.io, benefiting from seamless integration and intuitive features for better organization.
  • Users appreciate the exceptional support from Revenue.io, highlighting quick, friendly responses that ensure seamless implementation.
  • Users appreciate the easy setup of Revenue.io, backed by exceptional support during the implementation process.
  • Users appreciate the seamless Salesforce integration of Revenue.io, enhancing their workflow and minimizing disruptions during tasks.
Cons
  • Users report call issues like headset disconnections and difficulties locating call history, affecting their experience with Revenue.io.
  • Users suggest enhancements needed for Revenue.io, including more advanced features and improved support communication options.
  • Users find the limited features of Revenue.io, especially in mobile and integrations, to be a drawback.
  • Users experience connection issues with Revenue.io, including dropped calls and unreliable mobile functionality.
  • Users face dialer issues that hinder troubleshooting and tracking of recent calls, impacting workflow efficiency.

What Are Recent G2 Reviews of Revenue.io?

What Are G2 Users Discussing About Revenue.io?

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 727

How Do G2 Users Rate CTM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.8/10 (Category avg: 8.7/10)

Who Is the Company Behind CTM?

  • Seller: CTM
  • Company Website:
  • Year Founded: 2009
  • HQ Location: 231 Najoles Rd Suite 500, Millersville, MD 21108
  • LinkedIn® Page: www.linkedin.com
    127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About CTM?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of CTM, which is always quick to assist and resolve issues.
  • Users value the ease of use of CTM, appreciating its intuitive interface and strong support resources.
  • Users value the extensive features and excellent customer support of CTM, enhancing day-to-day operations and training.
  • Users benefit from accurate call tracking with CTM, providing valuable insights to optimize marketing strategies and enhance training.
  • Users highlight the user-friendly interface and effective customer support, enhancing their overall experience with CTM.
Cons
  • Users find the learning curve steep, making it difficult to utilize the full potential of CTM effectively.
  • Users find the complexity overwhelming due to extensive options and advanced features that are difficult to navigate.
  • Users find difficult navigation in CallTrackingMetrics, particularly for new users, complicating their experience while accessing features.
  • Users find the steep learning curve of CTM challenging, making initial setup and integration difficult.
  • Users face challenges due to the missing functionality of preset templates and limited global number availability on CTM.

What Are Recent G2 Reviews of CTM?

What Are G2 Users Discussing About CTM?