Best Conversation Intelligence Software with Lead Qualification Capabilities

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 303

Category Stats (Nov 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rapport (+3.64%) - Among all products in this category, Rapport recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 128,100+ Authentic Reviews
  • 303+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, Salesforce Sales Cloud, HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Nooks, and Substrata.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=nooks&focus%5B%5D=substrata-substrata)

Gong

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.

Average Rating: 4.7/5.0

Total Reviews: 6,617

How Do G2 Users Rate Gong?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Gong?

  • Seller: Gong
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    3,587 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 68% Medium, 18% Large

What Do G2 Reviewers Say About Gong?

AI-generated summary from verified user reviews

Pros
  • Users value AI-powered analysis that quickly turns sales conversations into actionable insights and reveals cross-call trends.
  • Users like the intuitive, easy-to-navigate interface, which helps them find what they need and handle daily tasks with ease.
  • Users value reliable call recording that preserves conversations for later review and reference.
  • Users value the time saved on call reviews, follow-ups, and routine sales work, helping them handle daily tasks more efficiently.
  • Users like concise automatic call summaries that capture key takeaways and help them quickly catch up on meetings.
Cons
  • Users find search and filtering unintuitive and unreliable, making it difficult to locate specific calls, people, and information.
  • Users find the interface cluttered and unintuitive, making navigation and locating features difficult, especially for new users.
  • Users find the pricing expensive, especially for smaller teams and when adding seats or paying for separate features.
  • Users find AI insights inaccurate and inconsistent, often misreading conversation context and requiring manual review.
  • Users say transcripts can be inaccurate, especially with names, technical terms, fast speech, and noisy audio.

What Are Recent G2 Reviews of Gong?

What Are G2 Users Discussing About Gong?

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,887

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How Do G2 Users Rate CallRail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 74% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users find CallRail's ease of use ideal for businesses of any size, ensuring effective tracking and reporting.
  • Users appreciate the robust tracking and attribution features of CallRail, enhancing visibility into lead generation efforts.
  • Users value the effective call tracking of CallRail, enhancing their ability to attribute leads and optimize campaigns.
  • Users value the ease of use and comprehensive tracking of CallRail, ensuring effective monitoring and ROI clarity.
  • Users value the attribution accuracy of CallRail, gaining insights that drive effective marketing and lead generation.
Cons
  • Users find the lack of integrated AI voice agents and basic mobile app functionalities frustrating for their workflow.
  • Users note integration issues, wishing for better functionality and automated follow-ups within the CallRail system.
  • Users find the learning curve for CallRail's advanced features to be somewhat challenging and complex.
  • Users report call issues with AI Voice Assist, noting repeated questions and a need for improved customer service responsiveness.
  • Users often face number issues with CallRail, including limited call pools and costs for additional numbers.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

Jiminny

Jiminny is a conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across various communication channels, including video, voice, and email. This innovative solution automates the integration of these insights into customer relationship management (CRM) systems, enabling teams to make informed decisions that drive effective revenue growth. The platform is tailored for the entire Revenue Team, addressing the unique needs of each member. For Sales Representatives, Jiminny automates routine administrative tasks, allowing them to concentrate on selling and improving their performance. This automation streamlines workflows and enhances productivity, enabling sales professionals to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that facilitate team development, fostering an environment of continuous improvement and confidence-building among team members. Executives can rely on Jiminny as a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can easily track progress and identify areas for improvement. This comprehensive approach to go-to-market conversation intelligence empowers all levels of the organization to collaborate effectively towards achieving revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. This feature allows teams to adapt their strategies on the fly, enhancing their responsiveness to market dynamics. Additionally, Jiminny boasts a fast onboarding process and a user-friendly interface, ensuring that teams can quickly acclimate to the platform and begin realizing its benefits without significant downtime. By leveraging Jiminny, organizations can sell smarter, grow faster, and ultimately win more deals. The platform not only enhances individual performance but also fosters a data-driven culture that supports sustained growth and success across the entire organization. Through its innovative features and comprehensive insights, Jiminny stands out as a valuable tool for any revenue-focused team looking to optimize their go-to-market strategies.

Average Rating: 4.6/5.0

Total Reviews: 1,034

How Do G2 Users Rate Jiminny?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Jiminny?

  • Seller: Jiminny
  • Company Website:
  • Year Founded: 2016
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 31% Small

What Do G2 Reviewers Say About Jiminny?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful tools in Jiminny for managing remote meetings and improving call quality.
  • Users appreciate the user-friendly interface of Jiminny, which simplifies workflow and enhances productivity effectively.
  • Users value the seamless call recording of Jiminny, enhancing productivity and collaboration through effortless note-taking and reviews.
  • Users appreciate the seamless integration of Jiminny, enhancing their productivity and focus during calls effortlessly.
  • Users value the seamless call recording of Jiminny, enhancing focus during meetings and simplifying note-taking.
Cons
  • Users experience call issues with Jiminny, including integration difficulties, inaccurate transcripts, and search functionality challenges.
  • Users experience AI inaccuracy with Jiminny, noting occasional transcription errors that require careful review before use.
  • Users experience accuracy issues with Jiminny, requiring frequent manual corrections and facing irrelevant grading outcomes.
  • Users find the AI occasionally inaccurate, particularly with background noise, requiring manual checks for reliability.
  • Users find that the transcription accuracy can be poor, particularly with background noise and varying accents, affecting efficiency.

What Are Recent G2 Reviews of Jiminny?

What Are G2 Users Discussing About Jiminny?

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CallMiner Eureka

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Average Rating: 4.5/5.0

Total Reviews: 227

How Do G2 Users Rate CallMiner Eureka?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind CallMiner Eureka?

  • Seller: CallMiner
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Waltham, MA
  • LinkedIn® Page: www.linkedin.com
    324 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Speech Analyst, Business Analyst
  • Top Industries: Financial Services, Insurance
  • Company Size: 47% Medium, 39% Large

What Do G2 Reviewers Say About CallMiner Eureka?

AI-generated summary from verified user reviews

Pros
  • Users commend CallMiner Eureka for its transformative innovation, enhancing QA automation and operational intelligence significantly.
  • Users find CallMiner Eureka's ease of use remarkable, enhancing workflow automation and simplifying analytics with seamless integrations.
  • Users appreciate the transformative insights of CallMiner Eureka, enabling actionable intelligence from every customer interaction.
  • Users value the transformative insights provided by CallMiner Eureka, enhancing customer experience and operational efficiency.
  • Users value the transformative insights CallMiner Eureka provides from customer interactions, enhancing experience and operational efficiency.
Cons
  • Users experience a steep learning curve with CallMiner Eureka, requiring significant time and resources for effective use.
  • Users find the missing features in CallMiner Eureka hinder their efficiency and limit functionality.
  • Users face a steep learning curve with CallMiner Eureka, requiring significant time and effort for effective adoption.
  • Users face a difficult setup with CallMiner Eureka, requiring considerable time and effort for effective utilization.
  • Users note the steep learning curve with CallMiner Eureka, requiring significant time and effort to master the platform.

What Are Recent G2 Reviews of CallMiner Eureka?

What Are G2 Users Discussing About CallMiner Eureka?

Revenue.io

Revenue.io powers high-performing revenue teams with real-time guidance, sales automation, and AI agents. As the #1 Salesforce-native revenue orchestration platform, Revenue.io helps reps accelerate pipeline, improve forecasts, coach smarter, and save hours every week, with tools trusted by companies like HPE, Square, and United Rentals.

Average Rating: 4.7/5.0

Total Reviews: 572

How Do G2 Users Rate Revenue.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Revenue.io?

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Medium, 22% Small

What Do G2 Reviewers Say About Revenue.io?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of Revenue.io, enhancing their overall experience and integration with Salesforce.
  • Users appreciate the ease of use of Revenue.io, benefiting from its seamless integration and streamlined workflow tools.
  • Users value the intuitive interface and coaching features of Revenue.io, enhancing sales performance and customer engagement.
  • Users appreciate the easy setup of Revenue.io, making initial integration with Salesforce seamless and efficient.
  • Users appreciate the seamless Salesforce integration of Revenue.io, enhancing lead management and call tracking efficiency.
Cons
  • Users experience call issues, including dropped calls and connectivity problems, affecting overall satisfaction with Revenue.io.
  • Users desire more advanced features, including AI capabilities, branded calling, and enhanced support options in Revenue.io.
  • Users feel that the limited features hinder full functionality, particularly with branded calling and mobile app usability.
  • Users experience connection issues like dropped calls and random log-outs that hamper their overall experience.
  • Users face dialer issues like dropped calls, making troubleshooting and connectivity frustrating at times.

What Are Recent G2 Reviews of Revenue.io?

What Are G2 Users Discussing About Revenue.io?

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 728

How Do G2 Users Rate CTM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.8/10 (Category avg: 8.8/10)

Who Is the Company Behind CTM?

  • Seller: CTM
  • Company Website:
  • Year Founded: 2009
  • HQ Location: 231 Najoles Rd Suite 500, Millersville, MD 21108
  • LinkedIn® Page: www.linkedin.com
    133 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About CTM?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of CTM, which is always quick to assist and resolve issues.
  • Users value the ease of use of CTM, appreciating its intuitive interface and strong support resources.
  • Users value the extensive features and excellent customer support of CTM, enhancing day-to-day operations and training.
  • Users benefit from accurate call tracking with CTM, providing valuable insights to optimize marketing strategies and enhance training.
  • Users highlight the user-friendly interface and effective customer support, enhancing their overall experience with CTM.
Cons
  • Users find the learning curve steep, making it difficult to utilize the full potential of CTM effectively.
  • Users find the complexity overwhelming due to extensive options and advanced features that are difficult to navigate.
  • Users find difficult navigation in CallTrackingMetrics, particularly for new users, complicating their experience while accessing features.
  • Users find the steep learning curve of CTM challenging, making initial setup and integration difficult.
  • Users face challenges due to the missing functionality of preset templates and limited global number availability on CTM.

What Are Recent G2 Reviews of CTM?

What Are G2 Users Discussing About CTM?