# Best Conversation Intelligence Software with Lead Qualification Capabilities

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,700+ Authentic Reviews
- 207+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=6227&focus%5B%5D=506&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

**Sponsored**

### CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-15T02%3A28%3A23Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3326&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Ff%2Flead-qualification&secure%5Btoken%5D=3896367bb5ee8c5e84ec579ba114c6b199e8ac4448414723bee2a2f7e48d1f42&secure%5Burl%5D=https%3A%2F%2Fwww.callrail.com%2Fbenefits%2F&secure%5Burl_type%5D=paid_promos)

### [Gong](https://www.g2.com/de/products/gong/reviews)

Gong nutzt die Kraft der KI, um zu transformieren, wie Umsatzteams gewinnen. Das Gong Revenue AI Operating System vereint Daten, Erkenntnisse und Arbeitsabläufe in einem einzigen, vertrauenswürdigen System, das die erfolgreichsten Umsatzteams der Welt beobachtet, leitet und unterstützt. Angetrieben durch den Gong Revenue Graph, KI-gestützte Intelligenz, spezialisierte Agenten und vertrauenswürdige Anwendungen, hilft Gong mehr als 5.000 Unternehmen weltweit – darunter LinkedIn, Shopify, Slack, Twilio, Zillow und Morningstar – ihre Teams und Kunden tiefgehend zu verstehen, kritische Verkaufsabläufe zu automatisieren und mehr Geschäfte mit weniger Aufwand abzuschließen. Von G2 als das #1 Beste Softwareprodukt für mehrere Jahre anerkannt, führt Gong weiterhin in Kundenzufriedenheit, Innovation und KI-gestützter Umsatztransformation. Für weitere Informationen besuchen Sie www.gong.io.

**Average Rating:** 4.7/5.0

**Total Reviews:** 6,505

#### How Do G2 Users Rate Gong?

- **War the product ein guter Geschäftspartner?:** 9.3/10 (Category avg: 9.5/10)
- **künstliche intelligenz:** 8.7/10 (Category avg: 8.6/10)
- **Kunden-Scoring:** 8.6/10 (Category avg: 8.5/10)
- **Textzusammenfassung:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Gong?

- **Verkäufer:** [Gong](https://www.g2.com/de/sellers/gong)
- **Unternehmenswebsite:** www.gong.io
- **Gründungsjahr:** 2015
- **Hauptsitz:** San Francisco, California
- **Twitter:** @Gong\_io  
7,641 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6dfdedbcf143d0671dad85ecb40fd7787695be38c931e20bda9ac4a4ea153380&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10454372%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,801 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundenbetreuer, Kundenerfolgsmanager
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 69% Medium, 18% Large

#### What Do G2 Reviewers Say About Gong?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden die **zeitsparenden Einblicke** von Gong unschätzbar, da sie die Sichtbarkeit in Gespräche verbessern und Bewertungen sowie Coaching-Sitzungen vereinfachen.
- Benutzer finden die **Benutzerfreundlichkeit** von Gong unschätzbar, um schnell auf Verkaufsanruf-Einblicke zuzugreifen und diese zu analysieren.
- Benutzer lieben die **Anrufaufzeichnungsfunktion** von Gong und loben ihre Benutzerfreundlichkeit und die KI-gesteuerten Einblicke für das Coaching.
- Benutzer schätzen die **Transkriptionsgenauigkeit** von Gong, die umsetzbare Erkenntnisse und effektives Coaching für eine verbesserte Teamleistung ermöglicht.
- Benutzer schätzen Gongs **intuitive KI-Tools** , die die Verkaufseffizienz steigern und mühelos wichtige Einblicke bieten.

##### Cons

- Benutzer erleben **Zugriffsverzögerungen bei Anrufen** , die schnelle Nachverfolgungen behindern und das Suchen nach vergangenen Aufnahmen erschweren.
- Benutzer erleben **Aufzeichnungsprobleme** mit Gong, einschließlich Fehlern bei der Audioübersetzung und Schwierigkeiten beim Auffinden vergangener Anrufe.
- Benutzer finden die **Ungenauigkeit der KI** frustrierend, was die Effizienz und die Relevanz der von Gong bereitgestellten Erkenntnisse beeinträchtigt.
- Benutzer finden die **KI-Einschränkungen** frustrierend, insbesondere in Bezug auf Genauigkeit und fehlende Echtzeitanalyse und Integration.
- Benutzer sind frustriert über die **fehlenden Funktionen** , insbesondere über die eingeschränkte Suchfunktionalität und die Vorschläge für Aktionspunkte.

#### What Are Recent G2 Reviews of Gong?

**["Umsetzbare Gesprächseinblicke, die Teams auf Kurs halten."](https://www.g2.com/de/survey_responses/gong-review-12837945)**

**Rating:** 5.0/5.0 stars

_— Connor H._

[Read full review](https://www.g2.com/de/survey_responses/gong-review-12837945)

**["Brillante KI, äußerst intuitive Plattform"](https://www.g2.com/de/survey_responses/gong-review-12892641)**

**Rating:** 5.0/5.0 stars

_— Lilian S._

[Read full review](https://www.g2.com/de/survey_responses/gong-review-12892641)

#### What Are G2 Users Discussing About Gong?

- [Wie revolutioniert Gong Verkaufsstrategien mit seinen KI-gesteuerten Einblicken?](https://www.g2.com/de/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments
- [Wie revolutioniert Gong Verkaufsstrategien mit seinen KI-gesteuerten Einblicken?](https://www.g2.com/de/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights)
- [Wofür wird Gong verwendet?](https://www.g2.com/de/discussions/what-is-gong-used-for)
- [Is Gong a public?](https://www.g2.com/de/discussions/is-gong-a-public) - 1 comment
- [Wie viel kostet Gong IO?](https://www.g2.com/de/discussions/how-much-does-gong-io-cost) - 1 comment

### [CallRail](https://www.g2.com/products/callrail/reviews)

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,742

#### How Do G2 Users Rate CallRail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CallRail?

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

##### Cons

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

**["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### [Jiminny](https://www.g2.com/products/jiminny/reviews)

Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization.

**Average Rating:** 4.6/5.0

**Total Reviews:** 928

#### How Do G2 Users Rate Jiminny?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Jiminny?

- **Seller:** [Jiminny](https://www.g2.com/sellers/jiminny)
- **Company Website:** www.jiminny.com
- **Year Founded:** 2016
- **HQ Location:** London, England
- **Twitter:** @JiminnyInc  
384 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e86eec5ff0a3343529fa2c04b02fe8f708c054fec6bcaa1d908e00183b026df1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10815921%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Medium, 31% Small

#### What Do G2 Reviewers Say About Jiminny?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Jiminny for its **ease of use** and valuable insights, enhancing their sales processes effectively.
- Users praise Jiminny for its **ease of use** , enhancing daily meetings with effortless navigation and automatic features.
- Users value the **automated call summaries** from Jiminny, aiding in quick and effective conversation reviews.
- Users find Jiminny to be a **time-saving tool** , streamlining call reviews and enhancing communication efficiency.
- Users value the **effective call recording** features of Jiminny, enhancing review processes and providing actionable insights.

##### Cons

- Users report **call issues** such as problems with recordings and challenging settings, impacting their overall experience.
- Users report **AI inaccuracy** , with issues like incorrect word transcription and misinterpretation of conversation context.
- Users experience **accuracy issues** with call transcriptions, often encountering incorrect words and misunderstandings in conversations.
- Users find **inaccuracies with accents and languages** in Jiminny's AI, limiting its effectiveness for diverse users.
- Users face **recording issues** with unpredictable processing times and limitations on adding recordings to internal calls.

#### What Are Recent G2 Reviews of Jiminny?

**["AI-Powered Call Insights with Accurate Highlights, Summaries, and CRM Integration"](https://www.g2.com/survey_responses/jiminny-review-12917847)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/jiminny-review-12917847)

**["Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze"](https://www.g2.com/survey_responses/jiminny-review-12694816)**

**Rating:** 4.5/5.0 stars

_— Mathilde L._

[Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816)

#### What Are G2 Users Discussing About Jiminny?

- [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment

### [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews)

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

**Average Rating:** 4.5/5.0

**Total Reviews:** 221

#### How Do G2 Users Rate CallMiner Eureka?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.8/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CallMiner Eureka?

- **Seller:** [CallMiner](https://www.g2.com/sellers/callminer)
- **Company Website:** callminer.com
- **Year Founded:** 2002
- **HQ Location:** Waltham, MA
- **Twitter:** @CallMiner  
3,247 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82ec66eee5e03b165a68774a693053d10480f26402a02be3befe95b6250fead1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F42084%2F&secure%5Burl_type%5D=linkedin_company_website)  
337 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Speech Analyst, Business Analyst
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 47% Medium, 40% Large

#### What Do G2 Reviewers Say About CallMiner Eureka?

_AI-generated summary from verified user reviews_

##### Pros

- Users find CallMiner Eureka's **helpful AI capabilities** invaluable for extracting customer insights from conversations efficiently.
- Users value the **transformative AI features** of CallMiner Eureka, enhancing insights from every customer interaction for actionable outcomes.
- Users find **CallMiner Eureka incredibly easy to set up** , praising the excellent support that simplifies their experience.
- Users value the **robust speech analytics** of CallMiner Eureka, enhancing their understanding of customer experiences and improving operations.
- Users praise CallMiner Eureka for its **innovative AI integration** , enhancing trend identification and operational efficiency.

##### Cons

- Users experience **accuracy issues** with CallMiner Eureka, particularly with complex accents affecting transcription and insights.
- Users note a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective usage.
- Users find CallMiner Eureka has a **steep learning curve** , requiring significant time and resources for effective use.
- Users experience a **difficult learning** process, noting the steep learning curve and challenging setup requirements.
- Users find the **difficult reporting** process in CallMiner Eureka burdensome, especially when managing large datasets and updates.

#### What Are Recent G2 Reviews of CallMiner Eureka?

**["A Platform That Drives Actionable Insight"](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)**

**Rating:** 5.0/5.0 stars

_— Phil M._

[Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)

**["Endless Possibilities for Data Insights and Discovery"](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)

#### What Are G2 Users Discussing About CallMiner Eureka?

- [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for)

### [Revenue.io](https://www.g2.com/products/revenue-io/reviews)

Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io.

**Average Rating:** 4.7/5.0

**Total Reviews:** 571

#### How Do G2 Users Rate Revenue.io?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Revenue.io?

- **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io)
- **Year Founded:** 2012
- **HQ Location:** Los Angeles, CA
- **Twitter:** @revenue\_io  
4,277 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b404a0f03710cafe3c17b2b174bc161c987bd00d9d9b1a15a504eeef1f23cdfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2625815%2F&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 58% Medium, 22% Small

#### What Do G2 Reviewers Say About Revenue.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** from Revenue.io, delivering fast, friendly, and effective assistance whenever needed.
- Users find Revenue.io **very easy to use and intuitive** , streamlining workflows and enhancing team productivity effortlessly.
- Users commend the **exceptional support** from Revenue.io, with responsive, friendly assistance enhancing their experience significantly.
- Users highlight the **easy setup process** with Revenue.io, enjoying seamless implementation and exceptional support from the team.
- Users value the **seamless Salesforce integration** , which enhances efficiency and minimizes admin work in sales operations.

##### Cons

- Users experience **call issues** like headset disconnections and challenges tracking call history, affecting usability during meetings.
- Users desire **missing advanced features** in Revenue.io, including AI enhancements and better support communication options.
- Users find the **limited features** of Revenue.io restrict their integration options and overall mobile experience.
- Users face **connection issues** with Revenue.io, experiencing dropped calls and unreliable mobile functionality.
- Users experience **dialer issues** , such as trouble locating calls and tracking recent contacts efficiently.

#### What Are Recent G2 Reviews of Revenue.io?

**["Effortless Sales Automation with Salesforce Integration"](https://www.g2.com/survey_responses/revenue-io-review-12801480)**

**Rating:** 4.5/5.0 stars

_— Alex M._

[Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480)

**["Empowers Sales with Easy Call Review and Coaching"](https://www.g2.com/survey_responses/revenue-io-review-13020882)**

**Rating:** 5.0/5.0 stars

_— Angelique G._

[Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882)

#### What Are G2 Users Discussing About Revenue.io?

- [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for)
- [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for)

### [CTM](https://www.g2.com/products/ctm-ctm/reviews)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

**Average Rating:** 4.5/5.0

**Total Reviews:** 727

#### How Do G2 Users Rate CTM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 6.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CTM?

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** www.ctm.com
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small, 30% Medium

#### What Do G2 Reviewers Say About CTM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users.
- Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient.
- Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction.
- Users appreciate the **easy access to data** for tracking marketing success and improved call routing features.
- Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations.

##### Cons

- Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time.
- Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM.
- Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task.
- Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively.
- Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM.

#### What Are Recent G2 Reviews of CTM?

**["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)**

**Rating:** 5.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

**["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)**

**Rating:** 4.5/5.0 stars

_— Loganathan V._

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

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- [Outbound Call Tracking](/categories/outbound-call-tracking)
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[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

Benefits of Conversation Intelligence Software with Lead Qualification capabilities include: Leverages analytics to qualify and score calls in real time

Below are the top-rated Conversation Intelligence Software with Lead Qualification capabilities, as verified by G2’s Research team. Real users have identified Lead Qualification as an important function of Conversation Intelligence Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")](https://www.g2.com/products/gong/reviews)[Gong](https://www.g2.com/products/gong/reviews)[4.7/5(6,679)](https://www.g2.com/products/gong/reviews) | Revenue intelligence with deal-pattern coaching | "Actionable Conversation Insights That Keep Teams Aligned." |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dee726cf705bf25cd1cc3b1ff354c90c/fathom-video.png "Product Avatar Image")](https://www.g2.com/products/fathom-video/reviews)[Fathom](https://www.g2.com/products/fathom-video/reviews)[5/5(6,990)](https://www.g2.com/products/fathom-video/reviews) | AI meeting summaries with frictionless capture | "Easy to Configure, Great Value—Fathom Is the Best Recorder Out There" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-sales-hub/reviews)[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)[4.4/5(13,909)](https://www.g2.com/products/hubspot-sales-hub/reviews) | Conversation logging tied to native CRM | "Intuitive Interface and Flexible Data Management" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[4.4/5(25,876)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | Conversation intelligence inside CRM workflows | "Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,586)](https://www.g2.com/products/talkdesk/reviews) | Contact-center CXA with conversation intelligence | "Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_05835b4c6cee5bb018dbb7581ffaecc9/substrata-substrata.png "Product Avatar Image")](https://www.g2.com/products/substrata-substrata/reviews)[Substrata](https://www.g2.com/products/substrata-substrata/reviews)[4.9/5(1,104)](https://www.g2.com/products/substrata-substrata/reviews) | Behavioral signal analysis for deal dynamics | "Q for Email: Elevates B2B Emails with Better Tone, Trust, and Confidence" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a06446a4979e6c6de6466db8cb0060d/nooks.jpeg "Product Avatar Image")](https://www.g2.com/products/nooks/reviews)[Nooks](https://www.g2.com/products/nooks/reviews)[4.8/5(1,676)](https://www.g2.com/products/nooks/reviews) | Agent workspace for intelligent outbound | "Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer" |

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