Best Contact Center Software - Page 7

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 522

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+19.13%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,200+ Authentic Reviews
  • 522+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

Twilio Flex

Modernize your customer and employee experience in place by embedding voice, SMS, WhatsApp, and email into the apps you already use. Twilio Flex orchestrates interactions across channels, AI-driven automation, and human agents so conversations stay connected and context stays intact. Human agents get a complete view of every interaction without switching between tools or piecing together fragmented data. With a composable architecture and User + Usage pricing, you only pay for what you use and control how you build and scale customer experiences.

Average Rating: 4.1/5.0

Total Reviews: 31

How Do G2 Users Rate Twilio Flex?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Twilio Flex?

  • Seller: Twilio
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @twilio
    81,644 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®
  • Ownership: NYSE: TWLO

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 38% Medium, 30% Small

What Do G2 Reviewers Say About Twilio Flex?

AI-generated summary from verified user reviews

Pros
  • Users value the easy integration of Twilio Flex, which enhances operational efficiency and customization for their contact centers.
  • Users highlight the seamless integrations of Twilio Flex, enhancing efficiency and allowing for easy customization with existing tools.
  • Users love the easy chat integration of Twilio Flex, which enhances efficiency and user experience in contact centers.
  • Users appreciate the seamless chat integration in Twilio Flex, enhancing efficiency and overall contact center performance.
  • Users appreciate the high customizability of Twilio Flex, enabling tailored solutions for specific business needs.
Cons
  • Users find Twilio Flex has limited features, necessitating extensive customization and technical support for effective use.
  • Users highlight the missing functionality in Twilio Flex, citing limited UI and reporting tools without significant customization.
  • Users find Twilio Flex's complex features challenging to implement without substantial technical support and ongoing development resources.
  • Users find Twilio Flex's complexity challenging, requiring substantial technical support and customizations for optimal use.
  • Users find the complex processes of Twilio Flex challenging, requiring extensive technical support and customization to be effective.

What Are Recent G2 Reviews of Twilio Flex?

What Are G2 Users Discussing About Twilio Flex?

Adversus

Adversus is a Danish software company founded in 2015 and headquartered in Aarhus, Denmark. We build cloud-based outbound sales software for teams that rely on the phone as a primary revenue channel. Our platform supports over 20 million calls every month across more than 150 countries. Adversus gives sales teams the tools to run structured outbound calling operations at scale. Core features include automated and power dialing, real-time campaign dashboards, call recording, live agent monitoring, built-in compliance controls, and flexible CRM integrations. Managers get a live view of what every rep is doing, how campaigns are converting, and where performance is lagging, all from a single platform. Outbound sales teams typically lose productivity to manual dialing, inconsistent rep activity, and limited visibility into what is actually happening on the floor. Adversus solves this by automating the parts of the workflow that slow reps down while giving managers the oversight they need to coach effectively and run campaigns with confidence. With over 194,000 successes generated for customers every month, the results show up in the numbers.

Average Rating: 4.8/5.0

Total Reviews: 45

How Do G2 Users Rate Adversus?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Adversus?

  • Seller: Adversus
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Aarhus C, Midtjylland
  • Twitter: @adversus
    8 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    85 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Marketing and Advertising
  • Company Size: 84% Small, 14% Medium

What Do G2 Reviewers Say About Adversus?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Adversus for effective lead management and pipeline maintenance.
  • Users value the effective lead management of Adversus, ensuring timely follow-ups and strong pipeline maintenance.
  • Users appreciate the CRM integration for effectively managing leads and maintaining their sales pipeline.
  • Users appreciate the excellent customer support of Adversus, ensuring assistance is available when required.
  • Users appreciate the ease of use in managing leads and maintaining pipelines with Adversus.
Cons
  • Users feel that the inbound call handling could be improved for a smoother experience with Adversus.

What Are Recent G2 Reviews of Adversus?

What Are G2 Users Discussing About Adversus?

Bright Pattern

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

Average Rating: 4.4/5.0

Total Reviews: 84

How Do G2 Users Rate Bright Pattern?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Bright Pattern?

  • Seller: Bright Pattern
  • Year Founded: 2010
  • HQ Location: San Bruno, CA
  • Twitter: @BrightPatternUS
    2,291 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 45% Medium, 34% Small

What Do G2 Reviewers Say About Bright Pattern?

AI-generated summary from verified user reviews

Pros
  • Users value the all-inclusive data management features of Bright Pattern for effective call center operations.
  • Users value the comprehensive tools provided by Bright Pattern for effectively managing a call center.

What Are Recent G2 Reviews of Bright Pattern?

What Are G2 Users Discussing About Bright Pattern?

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CallTower

Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale.

Average Rating: 4.3/5.0

Total Reviews: 378

How Do G2 Users Rate CallTower?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CallTower?

  • Seller: CallTower
  • Company Website:
  • Year Founded: 2002
  • HQ Location: South Jordan, Utah, United States
  • Twitter: @calltower
    8,987 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    256 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Manufacturing
  • Company Size: 61% Medium, 24% Small

What Do G2 Reviewers Say About CallTower?

AI-generated summary from verified user reviews

Pros
  • Users value the outstanding customer support from CallTower, enhancing their confidence in using the service effectively.
  • Users value the efficient customer service of CallTower, highlighting their knowledgeable and professional support team.
  • Users value the reliable VoIP and UCaaS services of CallTower, ensuring excellent call quality and minimal downtime.
  • Users commend CallTower for its ease of use, streamlining processes and enhancing overall communication efficiency.
  • Users commend the responsive customer service of CallTower, appreciating prompt assistance and communication from real people.
Cons
  • Users are frustrated with slow and inadequate customer service in addressing call quality and billing issues.
  • Users express frustration with billing issues, citing difficulty in understanding invoices and slow resolution processes.
  • Users report poor customer support from CallTower, with slow responses and unclear communication affecting service resolution.
  • Users report a lack of intuitiveness in CallTower's admin portal, making administration and management tasks challenging.
  • Users experience long wait times for support and hardware, affecting their overall satisfaction with CallTower.

What Are Recent G2 Reviews of CallTower?

What Are G2 Users Discussing About CallTower?

wolkvox

wolkvox is one of the fastest-to-deploy, most innovative, and reliable omnichannel and multimodal interaction platforms, designed to optimize customer engagement across various industries. Our solution is ideal for contact centers, digital centers, customer care operations, billing operations, and marketing campaigns, providing businesses with a seamless communication experience that enhances efficiency and customer satisfaction. With over ten years of experience in the CCaaS (Contact Center as a Service) market, we have developed a deep understanding of the challenges and needs that businesses face when managing customer interactions. This experience has enabled us to create cutting-edge, easy-to-use, and efficient solutions that enhance call center and first-level contact center operations, allowing companies to improve service quality and optimize resources. Our platform is designed to integrate multiple communication channels, including voice, chat, email, video, and social media interactions, ensuring a consistent and high-quality experience for both customers and agents. The multimodal capabilities allow businesses to automate processes, personalize interactions, and improve response times, leading to greater efficiency, customer satisfaction, and increased brand loyalty. At wolkvox, we are committed to driving innovation in customer care operations. Our technology enables companies to adapt quickly to market changes, streamline operations, and scale with confidence. By leveraging intelligent automation, seamless integration, and real-time data analytics, we empower businesses to deliver outstanding customer experiences while reducing costs and increasing productivity. Whether you're looking to enhance customer interactions, automate service operations, improve overall efficiency, or reduce operational costs, wolkvox is the reliable and future-ready solution to help businesses stay ahead in today’s digital landscape. Our platform continues to evolve, incorporating advanced AI-driven tools to optimize workflows, provide predictive insights, and ensure that businesses remain competitive in an increasingly demanding market.

Average Rating: 4.6/5.0

Total Reviews: 10

How Do G2 Users Rate wolkvox?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind wolkvox?

  • Seller: wolkvox
  • Year Founded: 2013
  • HQ Location: MedellĂ­n, Antioquia
  • LinkedIn® Page: www.linkedin.com
    156 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 30% Small

What Are Recent G2 Reviews of wolkvox?

What Are G2 Users Discussing About wolkvox?

Aspect Unified IP Contact Center

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.

Average Rating: 4.3/5.0

Total Reviews: 18

How Do G2 Users Rate Aspect Unified IP Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Aspect Unified IP Contact Center?

  • Seller: Alvaria, Inc.
  • Year Founded: 1973
  • HQ Location: Atlanta, US
  • Twitter: @Alvaria_Inc
    278 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    676 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 63% Large, 37% Medium

What Are Recent G2 Reviews of Aspect Unified IP Contact Center?

What Are G2 Users Discussing About Aspect Unified IP Contact Center?

net2phone

net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth.

Average Rating: 4.4/5.0

Total Reviews: 186

How Do G2 Users Rate net2phone?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind net2phone?

  • Seller: net2phone
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Newark, NJ
  • Twitter: @net2phone
    1,900 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    322 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Construction, Information Technology and Services
  • Company Size: 80% Small, 18% Medium

What Do G2 Reviewers Say About net2phone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the exceptional customer service from Net2Phone, highlighting their prompt and knowledgeable support team.
  • Users find net2phone to offer exceptional ease of use, simplifying call tracking and management seamlessly.
  • Users commend the affordability of net2phone, highlighting significant cost savings compared to competitors.
  • Users praise the responsive customer support of Net2Phone, consistently receiving eager help with their issues.
  • Users highlight the responsive and helpful customer service of net2phone, enhancing their overall experience significantly.
Cons
  • Users experience connection issues that hinder functionality, with limited support for integrating with custom setups.
  • Users report significant issues with customer support, highlighting ignored complaints and poor communication regarding billing and equipment.
  • Users find the net2phone interface to be not intuitive, complicating basic functions and features usage.
  • Users report long wait times for support, leading to frustration and unresolved issues during critical setup moments.
  • Users report significant issues with poor customer support, including unaddressed complaints and inadequate assistance during setup.

What Are Recent G2 Reviews of net2phone?

What Are G2 Users Discussing About net2phone?

Xima CCaaS

Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams.

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate Xima CCaaS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Xima CCaaS?

  • Seller: Xima Software
  • Year Founded: 2007
  • HQ Location: South Jordan
  • Twitter: @ximasoftware
    129 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Xima CCaaS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and account management effortless.
  • Users find the easy setup process of Xima CCaaS straightforward, enhancing their overall experience significantly.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
Cons
  • Users find the app functionality lacking, reporting issues with smoothness and reliability on both mobile and PC versions.
  • Users are disappointed by the quality issues in Xima CCaaS, experiencing unreliability in both mobile and PC applications.
  • Users find the software improvements of Xima CCaaS lacking, experiencing issues with both mobile and PC applications.
  • Users find unreliability in the Xima CCaaS apps, with both Android and PC versions underperforming as expected.

What Are Recent G2 Reviews of Xima CCaaS?

CoreMedia

CoreMedia is a composable Digital Experience Platform (DXP) designed for enterprises that manage complex digital content ecosystems and deliver personalized, omnichannel experiences at scale. At the heart of the platform is a hybrid headless Content Management System (CMS) that combines structured content delivery with powerful in-context editorial tools, enabling organizations to balance flexibility for developers with productivity and governance for content teams. The CoreMedia Experience Platform supports a wide range of digital touchpoints, including websites, portals, mobile applications, chatbots, messaging services, and human-assisted interactions through video or phone. This allows organizations to provide consistent, brand-safe experiences across channels while adapting content to different audiences, regions, and use cases from a single platform. A core capability of the platform is CoreMedia AI KIO, the AI-powered editorial assistant built specifically for professional content operations. KIO is deeply embedded into editorial workflows and supports content teams throughout the content lifecycle. From preparation and optimization to quality assurance and migration. CoreMedia AI KIO helps organizations: - Reduce manual editorial effort through AI-assisted content processing. - Improve content quality, structure, and accessibility. - Accelerate content migration and reuse across channels. - Maintain full editorial responsibility through a human-in-the-lead AI approach. This makes CoreMedia particularly well suited for enterprises, public-sector organizations, and regulated environments where control, transparency, and accountability are essential. CoreMedia is designed to support federated organizations, large editorial teams, and complex governance models. Its API-first, composable architecture integrates seamlessly into existing technology stacks, allowing organizations to evolve their digital ecosystems without vendor lock-in. Key capabilities include: - Hybrid headless CMS for structured and unstructured content. - Centralized content governance with flexible editorial workflows. - User-level personalization powered by real-time data. - Global content delivery with localization and brand consistency. All capabilities are managed through a single, user-friendly interface, reducing operational complexity while supporting scalable digital communication. As a European CMS built for organizations that need control over their data, CoreMedia keeps content and infrastructure decisions in the customer's hands. Flexible deployment models, including on-premise, private cloud, and public cloud, let organizations maintain digital sovereignty over where content lives and who can access it, meeting their own security, residency, and compliance requirements rather than adapting to a vendor's defaults. That combination has made CoreMedia a trusted CMS for enterprises such as Henkel, Emerson, Enterprise Ireland, Deutsche Telekom, The German Bundestag and IKB Deutsche Industriebank operating in demanding, regulated environments. By combining a composable DXP, a hybrid headless CMS, and AI-assisted editorial workflows, CoreMedia helps organizations create better digital experiences: efficiently, responsibly, and at scale.

Average Rating: 4.4/5.0

Total Reviews: 82

How Do G2 Users Rate CoreMedia?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CoreMedia?

  • Seller: CoreMedia
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Hamburg, Germany
  • Twitter: @CoreMedia
    1,756 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    164 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Apparel & Fashion
  • Company Size: 44% Large, 28% Medium

What Do G2 Reviewers Say About CoreMedia?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of CoreMedia, highlighting simple content management and excellent support throughout.
  • Users highlight the seamless integration capabilities of CoreMedia, enhancing workflow efficiency and system expansion possibilities.
  • Users appreciate the ease of content management with CoreMedia, benefiting from intuitive design and robust support.
  • Users admire the endless customizability of CoreMedia, enabling tailored content management to meet evolving business needs.
  • Users value the high level of customization in CoreMedia, enhancing content management across various platforms and needs.
Cons
  • Users find the steep learning curve of CoreMedia challenging, as the interface can be unintuitive for newcomers.
  • Users find the complexity of CoreMedia frustrating due to cumbersome workflows and a steep learning curve.
  • Users find complex features of CoreMedia can make the interface less intuitive and hinder productivity for new users.
  • Users find the steep learning curve of CoreMedia challenging, hindering initial productivity and ease of use.
  • Users find CoreMedia's difficult usability frustrating due to tedious workflows and a complex, unintuitive interface.

What Are Recent G2 Reviews of CoreMedia?

What Are G2 Users Discussing About CoreMedia?

Super Receptionist

SuperReceptionist is your personal receptionist hosted virtually that makes it easy for customers to reach you. Now you can provide a pleasant calling experience for your customers, no matter how small, or large, your business is. We offer virtual phone numbers, call forwarding, call routing and call recording to make your inbound sales or service plan more effective than ever. - Be reachable, even when you’re not! Never miss your business leads. Its intelligent call routing can reach up to 10 agents till one of them picks up. - Look bigger, more professional. Never underestimate the importance of first impression. A professional radio jockey records your welcome greeting. You can’t go wrong with that! - Get the big picture: business charts and reports. Observe call trends through a real-time dashboard, monitor the performance of your agents, know your customer. With all that information, you know your business. Trusted by over 12000+ businesses across 65+ countries, Knowlarity is Asia’s leading cloud communications provider and creates state of the art products for SMBs and Enterprises in emerging markets. Headquartered in Singapore, with offices in India, Philippines, Turkey and Dubai, the company makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity. The company was incorporated in August 2009 and has grown from a garage startup to a global 550+ employees company. Knowlarity’s flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour. Knowlarity is backed by Sequoia Capital and Mayfield, two of the most prestigious Venture Capital firms in the world.

Average Rating: 4.4/5.0

Total Reviews: 19

How Do G2 Users Rate Super Receptionist?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.8/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Super Receptionist?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 79% Medium, 21% Small

What Are Recent G2 Reviews of Super Receptionist?

What Are G2 Users Discussing About Super Receptionist?

Salesmsg

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Average Rating: 4.7/5.0

Total Reviews: 426

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How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 5.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • Twitter: @salesmsg
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users find Salesmsg to be highly user-friendly and intuitive, making communication seamless and convenient.
  • Users find easy communication with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times.
  • Users value the easy integration with HubSpot, enhancing their workflow for sending personalized SMS to customers.
  • Users love the seamless integration with HubSpot, enhancing communication and lead management effectively.
  • Users appreciate the responsive customer support of Salesmsg, noting their availability and genuine investment in user success.
Cons
  • Users wish for missing features like dark mode and large image support to enhance their Salesmsg experience.
  • Users face messaging issues with text delivery and limitations on SMS sending, affecting overall usability and efficiency.
  • Users report sending issues with Salesmsg, facing blank panels and missing feedback on message delivery and responses.
  • Users report slow loading in the mobile app, making it hard to efficiently send messages and attachments.
  • Users experience SMS delivery issues, leading to delays in message visibility and unexpected call notifications.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

Kixie PowerCall & SMS

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

Average Rating: 4.8/5.0

Total Reviews: 853

How Do G2 Users Rate Kixie PowerCall & SMS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Kixie PowerCall & SMS?

  • Seller: Kixie
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Financial Services, Marketing and Advertising
  • Company Size: 83% Small, 16% Medium

What Do G2 Reviewers Say About Kixie PowerCall & SMS?

AI-generated summary from verified user reviews

Pros
  • Users find Kixie PowerCall & SMS to be remarkably easy to use, enhancing productivity with seamless CRM integration and fast dialing.
  • Users highlight the helpful support from Kixie's team, ensuring prompt assistance and enhancing the overall experience.
  • Users praise Kixie for its excellent customer support, noting prompt responses and helpful assistance from the team.
  • Users highlight the time-saving features of Kixie, enabling rapid dialing and efficient follow-ups without hassle.
  • Users highlight the automation capabilities of Kixie PowerCall & SMS, boosting efficiency and streamlining communication effortlessly.
Cons
  • Users find the call issues frustrating due to limited functionality and lack of detailed call oversight.
  • Users experience number issues with Kixie, such as missing call histories and occasional call registration problems.
  • Users report issues with contact management inefficiencies, such as syncing delays and limited call history visibility.
  • Users note a lack of missed features like ringless voicemail and customizable reporting, impacting user experience.
  • Users experience connection issues that disrupt functionality, though most are resolved promptly after a reset.

What Are Recent G2 Reviews of Kixie PowerCall & SMS?

What Are G2 Users Discussing About Kixie PowerCall & SMS?

Authkey.io

Authkey is more than just a CPaaS platform offering WhatsApp Live Chat Button, CRM, Smart RCS + SMS fallback, OTPs, Email & Voice APIs. Whether you’re a startup looking for quick lead generation or an enterprise managing large-scale campaigns, Authkey helps you engage, automate, and grow securely with your customers where they are: WhatsApp, SMS, RCS, Email, and Voice. What You Can Do with Authkey: WhatsApp live Chat Widget – Turn your website visitors into leads instantly with one-click WhatsApp conversations. WhatsApp CRM/Agent Panel – Manage, segment, and chat with your leads directly inside Authkey’s panel. Perfect for sales teams and support agents. Smart Campaigns with RCS + SMS fallback – Send rich, interactive RCS campaigns with automatic SMS fallback to ensure 100% delivery. Secure Authentication – Fast, reliable OTP & 2FA APIs with low latency and global reach. Omnichannel Automation – Broadcast messages, set up chatbots, and run personalised drip campaigns effortlessly. As a Meta Tech Partner, we ensure end-to-end encryption, compliance, and enterprise-grade data security. Why Businesses Choose Authkey: Startups: Plug-and-play tools like WhatsApp Widget & Sandbox APIs to get started instantly without heavy dev work. Enterprises: Scalable infrastructure, campaign analytics, segmentation, and advanced automation to handle large customer bases. With Authkey, you don’t just send messages—you build conversations that convert.

Average Rating: 4.7/5.0

Total Reviews: 12

How Do G2 Users Rate Authkey.io?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Authkey.io?

  • Seller: Authkey
  • Year Founded: 2018
  • HQ Location: Delhi, IN
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 25% Medium

What Do G2 Reviewers Say About Authkey.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Authkey.io, enjoying fast OTP delivery and seamless integration across platforms.
  • Users highlight the easy setup of Authkey.io, facilitating seamless integration and enhancing customer engagement effortlessly.
  • Users commend the excellent customer support of Authkey.io, making implementation and troubleshooting seamless and efficient.
  • Users value the easy integration of Authkey.io, facilitating seamless communication and enhancing customer engagement effectively.
  • Users value the reliability of Authkey.io, ensuring fast and consistent communication for enhanced customer engagement.
Cons
  • Users feel the slow speed of the dashboard affects efficiency, though they find other features satisfactory.
  • Users feel there is scope to improve the UI of the dashboard for a better user experience.
  • Users face geographical restrictions due to DLT setup for international SMS, hindering complete utilization of Authkey.io.
  • Users find the learning curve steep, with some features being slow and difficult to comprehend.

What Are Recent G2 Reviews of Authkey.io?

ipSCAPE

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Average Rating: 4.8/5.0

Total Reviews: 28

How Do G2 Users Rate ipSCAPE?

  • Concurrent Calling: 9.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.9/10 (Category avg: 8.9/10)

Who Is the Company Behind ipSCAPE?

  • Seller: IPscape
  • Year Founded: 2005
  • HQ Location: North Sydney, NSW
  • Twitter: @IPscape
    435 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Financial Services
  • Company Size: 79% Small, 18% Medium

What Are Recent G2 Reviews of ipSCAPE?

Zultys Integrated Contact Center

Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts, wrap up/exit codes, and more • Optional integration with external CRM and Outlook, workforce management applications, and other 3rd party tools • Multiple Reporting options • Webchat Capabilities • Multimedia Queue — Calls, webchats, and callback requests are queued in the order they are received • Customizable music-on-hold, position in queue, and expected wait time announcements • Last Agent Routing option will send repeat callers to the same Agent that handled their previous call • Fully integrated fax server • Wallboard for real-time, web-based ICC group analysis The ICC solution comes fully integrated into Zultys Advanced Communicator (ZAC). Our all-in-one UC further empowers call center agents with an additional suite of collaboration tools like IM and SMS messaging, video and conference calling, file and image sharing between employees, presence alerts, webchat capabilities, and a powerful mobile application. Optimize your employees’ time for the best impact on your business with Zultys’ Integrated Contact Center.

Average Rating: 4.0/5.0

Total Reviews: 28

How Do G2 Users Rate Zultys Integrated Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Zultys Integrated Contact Center?

  • Seller: Zultys
  • Year Founded: 2006
  • HQ Location: Sunnyvale, CA
  • Twitter: @Zultys_Inc
    478 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Medium, 30% Small

What Are Recent G2 Reviews of Zultys Integrated Contact Center?

What Are G2 Users Discussing About Zultys Integrated Contact Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025