G2

AF

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/6/2018

"Alvaria UIP review"

4/5

What do you like best about Aspect Unified IP Contact Center?

UIP SIP integration with different telephony systems. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Product roadmap seems to be close to end. Alvaria has plans to migrate product into CX suite.

Administrative interfaces, several tasks take multiple clicks and interface is not intuitive. Some controls have descriptions however not very meaningful. Also documentation is sometimes difficult to follow especially when looking for data dictionaries. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Unified IP Contact Center:

Integration with other systems, enables multichannel functionality. Review collected by and hosted on G2.com.

What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?

Collections outbound and inbound customer calls. Product has improved performance due to automation of calls. Other benefits, reporting and integration with multi-channel tools. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

edit

Thank you for taking the time to review Aspect Unified IP and for the 5-star rating! We are pleased to hear that the solution is helping improve performance in your contact center, and appreciate your feedback on the administrative interfaces. We will forward your feedback on to our internal teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com