# Super Receptionist Reviews **Vendor:** Knowlarity Communications **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 19 ## About Super Receptionist SuperReceptionist is your personal receptionist hosted virtually that makes it easy for customers to reach you. Now you can provide a pleasant calling experience for your customers, no matter how small, or large, your business is. We offer virtual phone numbers, call forwarding, call routing and call recording to make your inbound sales or service plan more effective than ever. - Be reachable, even when you’re not! Never miss your business leads. Its intelligent call routing can reach up to 10 agents till one of them picks up. - Look bigger, more professional. Never underestimate the importance of first impression. A professional radio jockey records your welcome greeting. You can’t go wrong with that! - Get the big picture: business charts and reports. Observe call trends through a real-time dashboard, monitor the performance of your agents, know your customer. With all that information, you know your business. Trusted by over 12000+ businesses across 65+ countries, Knowlarity is Asia’s leading cloud communications provider and creates state of the art products for SMBs and Enterprises in emerging markets. Headquartered in Singapore, with offices in India, Philippines, Turkey and Dubai, the company makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity. The company was incorporated in August 2009 and has grown from a garage startup to a global 550+ employees company. Knowlarity’s flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour. Knowlarity is backed by Sequoia Capital and Mayfield, two of the most prestigious Venture Capital firms in the world. ## Super Receptionist Reviews ### 1. Feature rich system for customer success **Rating:** 4.5/5.0 stars **Reviewed by:** Pankaj Singh S. | Manager Marketing Operations, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Super Receptionist?** Integration with hubspot is very good. Feature rich for call center or customer success department. Application for on the go access. Very easy to implement. **What do you dislike about Super Receptionist?** Mobile application takes space for recording. UI looks dated. **What problems is Super Receptionist solving and how is that benefiting you?** Problem solving: System to integrate call functionality from CRM directly. Benefits: call logs per user by per executives. ### 2. Has many superb features, but felt slightly buggy a times **Rating:** 3.5/5.0 stars **Reviewed by:** Devesh V. | Head of Operations & Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Super Receptionist?** Features such as call barging, conference calls are a big plus **What do you dislike about Super Receptionist?** Sometimes while an agent receives the call, they get another call via Super Receptionist **What problems is Super Receptionist solving and how is that benefiting you?** Multiple Agent call center is the most fundamental problem the tool is solving; apart from that, the features of call conference is a huge plus. The element of conference calls sometimes helped us a lot to convert the customers ### 3. Easy Peesy IVR on the Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Assistant General Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Super Receptionist?** The setup was extremely smooth. The operational team set up the IVR themselves, we just needed to give them the script. Recording of IVR script, configuring the flow, etc. was all setup in a couple of days time. **What do you dislike about Super Receptionist?** There are a few downtimes that are a bit erratic but it is within the tolerance limits. Usually, the team responds quickly and gets any issue fixed immediately. **What problems is Super Receptionist solving and how is that benefiting you?** The entire local call center setup was moved to the cloud with the help of the Super Receptionist software. This cloud-based solution made it easier to set up or reconfigure call flow, agent changes, etc. ### 4. It's easy to integrate and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Chetan S. | Customer Service Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2022 **What do you like best about Super Receptionist?** The bulk SMS feature along with call reports. Connectivity is stellar as well **What do you dislike about Super Receptionist?** The UI can be more modern as it looks a little old. Not too much old but yes definitely needs a refreshed look **What problems is Super Receptionist solving and how is that benefiting you?** Connecting with customers over call and sending SMS for marketing campaigns. We're able to provide great customer service using Super receptionist. ### 5. Very good tool as the calls can directly be landed on phone. **Rating:** 5.0/5.0 stars **Reviewed by:** Harshith D. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Super Receptionist?** Very good tool as the calls can directly be landed on phone. **What do you dislike about Super Receptionist?** Sometimes the calls do not land on phone **What problems is Super Receptionist solving and how is that benefiting you?** The tool is helping us in solving the customer issues and this has helped us in getting the business grown. ### 6. A User friendly application **Rating:** 5.0/5.0 stars **Reviewed by:** Balasubramanya Y. | Customer Support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Super Receptionist?** Details of the data, platform and calls lading to our mobile number makes it easy to work. **What do you dislike about Super Receptionist?** No such noticeable negative factors in the app. **What problems is Super Receptionist solving and how is that benefiting you?** Customer service calls and the exact time and date of calls received from the customers. ### 7. We were using Knowlarity however we are getting issues with our Inbound calls. **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad A. | Manager - Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Super Receptionist?** Easy to integrate and the database is great to deepdive. **What do you dislike about Super Receptionist?** UI could've been more modern. Feels a little old **What problems is Super Receptionist solving and how is that benefiting you?** We're able to give exceptional customer service. ### 8. A wonderful dialer for calling **Rating:** 4.0/5.0 stars **Reviewed by:** SATYAJIT R. | Team Lead - Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Super Receptionist?** Instant and seamless connectivity, call recording and tracking the number of dials **What do you dislike about Super Receptionist?** In low speed internet connectivity it doesn't work properly **What problems is Super Receptionist solving and how is that benefiting you?** Call recordings for all voice calls done by sales person. We can trace the user activity. ### 9. Knowlarity is the best for tracking the calls management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Super Receptionist?** It is very easy to use and can track all the details on tips, insights and Dashboard are too good **What do you dislike about Super Receptionist?** unable to download the graphics chart and pie charts **Recommendations to others considering Super Receptionist:** Super Receptionist is the best for all you need for a best call center **What problems is Super Receptionist solving and how is that benefiting you?** We can listen to all the live calls as well as all the recorded calls at any time of movement, it is very easy for customers to reach you. ### 10. The best cloud service experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh C. | infrastructure Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Super Receptionist?** They provide the best services at cheaper price which help customers in business growth. **What do you dislike about Super Receptionist?** Sometimes SLA does not meet the expectation but it happens very less **Recommendations to others considering Super Receptionist:** It's a great product to take your business next level. You can maintain your database like a pro. **What problems is Super Receptionist solving and how is that benefiting you?** Automation of call flow helps to connect with the correct person in minimum time. You have all call records available with you to keep track of each customer ### 11. Call Center Setup made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Satbir S. | Data Management Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Super Receptionist?** Setting up the module is relatively easy in comparison to many solutions in the market **What do you dislike about Super Receptionist?** Less evolved native Lead Management in comparison to full-fledged CRM modules. Most of the time, we have been just using it for calls **Recommendations to others considering Super Receptionist:** Do look for other solutions on the market, compare them on G2, choose Super Receptionist when it fulfills all required constraints. **What problems is Super Receptionist solving and how is that benefiting you?** Telemarketing, Call Monitoring, IVR kind of kinds of stuff being accomplished by SuperReceptionist ### 12. Good solution for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Super Receptionist?** The tool is easy to set up & has the flexibility to route the calls to different mobile numbers easily. This feature helps in rotating the support executives providing phone support to the customers. **What do you dislike about Super Receptionist?** No dislikes at this point. All basic needs are taken care. **What problems is Super Receptionist solving and how is that benefiting you?** We use Super Receptionist to manage customer support & sales calls. The tool meets our requirements. The ability to record the conversations and reports are good. ### 13. SR is a great platform for calling purposes which provides various options as per the usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Super Receptionist?** Based on my usage calling from India to UAE was made easy. **What do you dislike about Super Receptionist?** Few things about the application are not appreciatable like internal UI features and logs page. **What problems is Super Receptionist solving and how is that benefiting you?** With this app I was able to connect with my clients and staff members in UAE at cheaper rates. ### 14. Super Receptionist for managing Inbound/Outbound Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam P. | Account Manager - Growth (CDO Office), Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Super Receptionist?** It has all the features to monitor, track and train the agents involved in calling operations. Added with reports and integration options with all the major know CRM's available out there. **What do you dislike about Super Receptionist?** User Interface can be better. Features can be more call centric **What problems is Super Receptionist solving and how is that benefiting you?** Managing all the sales leads and dispositions ### 15. Cloud Telephony services in india **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2019 **What do you like best about Super Receptionist?** It's one of the leading cloud Telephony service available as of now. It provide a virtual no. through which a call can be diverted accordingly **What do you dislike about Super Receptionist?** Not as such, because, you wouldn't get any better. **Recommendations to others considering Super Receptionist:** You may give it a try., Nothing good is available compared to this one. **What problems is Super Receptionist solving and how is that benefiting you?** To ensure that we're not missing out on on customers ### 16. Helping in extending business **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham C. | NOC Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2019 **What do you like best about Super Receptionist?** Best for managing business and bringing more business via calling in a interactive AI way **What do you dislike about Super Receptionist?** Service has down times too, bugs are there **What problems is Super Receptionist solving and how is that benefiting you?** Service is providing me options of support to keep customers happy ### 17. Hassle Free Setup & Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Super Receptionist?** No setup or set of wires are required for setup of a call centre. Just a solution working over website will solve the problem **What do you dislike about Super Receptionist?** Sometimes the voice quality over the solution is not up to the mark and voice latency is also observed **Recommendations to others considering Super Receptionist:** They are available in most of the countries around the globe and no local address proof is required when you buy the service of a specific country. **What problems is Super Receptionist solving and how is that benefiting you?** We are a Dubai based company working in India and with this setup, we do not need a physical setup for our service there. ### 18. Super Receptionist : A life saver **Rating:** 5.0/5.0 stars **Reviewed by:** Harneet S. | Identity Management Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2018 **What do you like best about Super Receptionist?** 1. Cost effective. 2. Only Internet access required to use the solution. 3. No maintenance cost required. 4. Since the solution deployed in Cloud, we can access from anywhere around the world. **What do you dislike about Super Receptionist?** 1. There are some time voice quality issues. 2. Sometimes application will crash also. **Recommendations to others considering Super Receptionist:** They provide number masking which is very useful tool for SME segment out in the market. **What problems is Super Receptionist solving and how is that benefiting you?** 1. Cost saving as we don't need any extra man power for maintaining hardware resources. ### 19. Value for money **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Super Receptionist?** - The downtime is very very very few. - Reliable in terms of availability - Ease of using the panel **What do you dislike about Super Receptionist?** - Reports are very unorganised - Pathetic support team **Recommendations to others considering Super Receptionist:** It's quite easy to use product. **What problems is Super Receptionist solving and how is that benefiting you?** - streamlined the support system with the introduction of Super receptionist. CALL FLOW managed as per the load. ## Super Receptionist Discussions - [How do I setup email notifications?](https://www.g2.com/discussions/how-do-i-setup-email-notifications) - 1 comment, 2 upvotes - [Is there anything better available in India](https://www.g2.com/discussions/is-there-anything-better-available-in-india) - 1 comment, 1 upvote - [What are the top features of SuperReceptionist?](https://www.g2.com/discussions/what-are-the-top-features-of-superreceptionist) - 2 comments, 1 upvote - [What is SuperReceptionist?](https://www.g2.com/discussions/what-is-superreceptionist) - 1 comment, 1 upvote - [How do I add an agent?](https://www.g2.com/discussions/how-do-i-add-an-agent) - 1 comment, 1 upvote - [View Super Receptionist pricing details and edition comparison](https://www.g2.com/products/super-receptionist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+22%3A42%3A40+-0500&secure%5Bsession_id%5D=9880ff22-3285-4af6-b1eb-4a70e147d727&secure%5Btoken%5D=f2b6a8f842c9ed6bb72ade2d1ab9fb03ec400d81a6ad3e0152766d04ee8e6d06&format=llm_user) ## Super Receptionist Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform Features** - Video Capture - Image Editor - Screen Capture - Scrolling Capture - Screen Record - Text Extraction **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Organization** - Search - Permissions - Organization **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Customization** - Customizable Thumbnails - Annotations - Frames & Background **Analytics** - Viewer Reactions - Engagement Insights - Viewer Insights ## Top Super Receptionist Alternatives - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (724 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews)