# ipSCAPE Reviews **Vendor:** IPscape **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 28 ## About ipSCAPE IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools. ## ipSCAPE Reviews ### 1. GOOD **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn B. | CSR, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about ipSCAPE?** Provide accurate time, especially when you're on break or lunch. Easy to log in. Provides us an insight into how many calls are waiting on the other line. This helps us to manage our calls. **What do you dislike about ipSCAPE?** IPscape error occurred while wrapping the call and when you changed your pause reasons. Sometimes we're unable to click other buttons like the transfer call button. **What problems is ipSCAPE solving and how is that benefiting you?** This benefits us in terms of handling and to manage the calls. IPScape enables us to communicate well with our customers and resolve their problems and issues. ### 2. Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Jhona H. | Tier 1 Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about ipSCAPE?** It helps me to maximize my time when it comes to managing my time during phone calls and even when I'm doing BOH house activities. **What do you dislike about ipSCAPE?** none so far, as is saw that it helps me a lot. **What problems is ipSCAPE solving and how is that benefiting you?** When managing my time and being mindful on what should be my pause reason ### 3. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Marlou C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** It will allow us to know how many calls are waiting on the other line so that we can manage our call as part of that this is the tools where we can able to communicate with our customer and help them with their concerns. **What do you dislike about ipSCAPE?** Ipscape is a good tools but somehow it has latency but still manageable. **What problems is ipSCAPE solving and how is that benefiting you?** The problems is ipSCAPE solving and how is that benefiting out business is by helping our customer with their concerns in which it also help our business in a way he can have job. ### 4. Ipscape User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Donalyn P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about ipSCAPE?** The most helpful about Ipscape is the reporting and also the recording is nice. It's very helpful for me especially when I am listening to the calls of the agents and my team **What do you dislike about ipSCAPE?** There's nothing that I can think of. It really helps me a lot being a quality analyst. It easier to use and sort especially when I am listening to call recordings of my agents **What problems is ipSCAPE solving and how is that benefiting you?** Analysing the call of the agents. Using Ipscape i was able to listen to their calls and provide feedbacks about their opportunities and ofcourse the positive highlights of their call. Then from there I was able to contribute as well to the account's action plan. ### 5. ipScape **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah Jane C. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about ipSCAPE?** I can quickly see the pause reasons for everyone on the production floor. Also, I can immediately listen to calls for evaluating agents's performance on their calls. **What do you dislike about ipSCAPE?** There are times that it is slow and will keep on loading. I will need to refresh the page to continue what I am doing. I hope this gets better as ipscape is a very convenient tool for my everyday tasks. **What problems is ipSCAPE solving and how is that benefiting you?** It can make me quickly evaluate calls for my agents and monitor what they are on to help our handle time for calls to improve. This also gives an overview if the agents are experiencing tools issues by checking their pause reasons. ### 6. Ipscape User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Donalyn P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about ipSCAPE?** the ipscape is very helful for me as a quality analyst becuse I can be able to listen to calls and export data. listening to calls is very important to I can give feedback to my team **What do you dislike about ipSCAPE?** I can't think of any dislike about ipscape. since I used this tool everyday it really helps me a lot. I have never imagined not using this tool in the future. I really love this too **What problems is ipSCAPE solving and how is that benefiting you?** business problems that helps Ipscape is the opporthnities of the team and the account. By listening to their calls I was able to use it to deep dive and get analysis on their calls ### 7. Useful IpScape **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Fe S. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about ipSCAPE?** It's very helpful because IpScape shows if our breaks and lunch are over, so we can be aware. It also helps us to lower our call handling time because we have visibility on how many minutes we are on call. **What do you dislike about ipSCAPE?** Actually, we just have one dislike about IpScape and this is about the errors that we are encountering sometimes. But we only experience that once in a blue moon. **What problems is ipSCAPE solving and how is that benefiting you?** Using IpScape we are aware if our Lunch, Break, and work hours is exceeding. We can monitor our allotted time for the said instances. That is why IpScape is very useful on our daily work. ### 8. Ipscape **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about ipSCAPE?** i can quickly check and monitor the activities done by my agents as well as to listen to the agent's calls for evaluation of audits on a daily basis to also improve the agent's performance **What do you dislike about ipSCAPE?** Sometimes it will just keep on loading and I would need to log off the tools and log back in and then go back from where I was doing. I hope this will get fixed. **What problems is ipSCAPE solving and how is that benefiting you?** It solves the time to monitor the activities of the agents as well as to immediately listen to calls to help improve the agent's performance especially if there any escalations ### 9. Great working with ipSCAPE **Rating:** 5.0/5.0 stars **Reviewed by:** Deniel Paolo T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** ipSCAPE is helpful since we can listen to our previous calls to improve ourselves. The best thing about using ipSCAPE is allowing you to communicate with other countries. **What do you dislike about ipSCAPE?** It is not a dislike but a suggestion, as sometimes we experience latency on the tools. We would recommend providing an immediate response as it was essential to our work. **What problems is ipSCAPE solving and how is that benefiting you?** It helps us communicate with our customers quickly, and sometimes on the information provided; we can use it to locate which country they are calling from. ### 10. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Jeryan L. | AMAZING, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** It is very helpful since we can able to see the queue and the time on how long we are speaking with the customer **What do you dislike about ipSCAPE?** It is quite least helpful because of some error being encounter and the latency we have experience **What problems is ipSCAPE solving and how is that benefiting you?** Nor,ally it helps the business solving the problem by monitoring the number of agents who are on queue and how long with be our talktime ### 11. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna Sugar S. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** It's straightforward to navigate and very useful to a consumer and business. **What do you dislike about ipSCAPE?** Sometimes it has delay but still manageable. **What problems is ipSCAPE solving and how is that benefiting you?** The problem that customer has with their credit information is that whenever they contact us, we use ipSCAPe, and by communicating with them, we help them in resolving their questions also it benefits me as I help them and I have a job. ### 12. Awesome!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul Angelo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** This is #1 tool that we used for taking calls for our customer and it's easy to navigate! **What do you dislike about ipSCAPE?** What i dislike is there is no video camera on it. **What problems is ipSCAPE solving and how is that benefiting you?** If there is a technical problem we can change our post to technical problem so that we don't receive any calls from our customer when we encountered an error. ### 13. Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Caren L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about ipSCAPE?** It is easy to use and navigate. It helps me to monitor my call handling time, hold and wrapping time. **What do you dislike about ipSCAPE?** Sometimes the buttons are not showing, but after a minute, it will be fixed already **What problems is ipSCAPE solving and how is that benefiting you?** It benefits me to have easy access for placing the call on hold/unhold also to wrap the call on the designated section. ### 14. It's very friendly website/tool to monitor and use your productivity tracking. **Rating:** 4.5/5.0 stars **Reviewed by:** Princess R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about ipSCAPE?** It's very easy to access and it makes us easy to track agents pause reasons **What do you dislike about ipSCAPE?** What I do not like about the website is that sometimes it has a lag issue. **What problems is ipSCAPE solving and how is that benefiting you?** Tracking agents pause reasons and in checking if they're lapse on break schedules which helps us to reduce lost hours ### 15. Easy access and understand **Rating:** 4.0/5.0 stars **Reviewed by:** Gina N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about ipSCAPE?** the accessibility of the ipscape how to locate calls for review. **What do you dislike about ipSCAPE?** some of the calls are not captured when system error happen **What problems is ipSCAPE solving and how is that benefiting you?** System Error , some calls will not be captured in or link to avaya even you are talking. and sometime even you log in on time you will still captured late. ### 16. It is so far a very reliable and helpful too that I use on a daily basis. **Rating:** 5.0/5.0 stars **Reviewed by:** Jherome Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** I get to monitor my real time activity and pause reason to always be aligned with the schedule. **What do you dislike about ipSCAPE?** I have yet to find if there is any downside but so far it has been really reliable **What problems is ipSCAPE solving and how is that benefiting you?** I get to be reminded whats current pause reason I am in . ### 17. the help of ipSCAPE **Rating:** 4.0/5.0 stars **Reviewed by:** Abegail C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** It helps me to manage my wrap time to have a lower AHT. **What do you dislike about ipSCAPE?** I dislike about it is sometimes im encountering an error. **What problems is ipSCAPE solving and how is that benefiting you?** It helps me to see all of the incoming calls and the time while talking to the customer and to avoid higher AHT ### 18. very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kennard A. | Supervisor/ Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about ipSCAPE?** It help me monitor the users within the company real time **What do you dislike about ipSCAPE?** The numerous times that it crashed and had errors **What problems is ipSCAPE solving and how is that benefiting you?** It help us monitor and asses the employees customer service skills ### 19. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** Easy Access and easy to navigate! Commendable Website. **What do you dislike about ipSCAPE?** The downside of using IP Scape is the API Error **What problems is ipSCAPE solving and how is that benefiting you?** It is helping me to check the exact time and it can be log in using other browser ### 20. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia Kaye C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about ipSCAPE?** it help us in monitoring your queue status **What do you dislike about ipSCAPE?** you don't have the visibility about how many minutes your on wrapping or hold **What problems is ipSCAPE solving and how is that benefiting you?** you were able to assist the customer by communicating through IP Scape ### 21. Amazing Ipscaped. **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about ipSCAPE?** For me to time-in and time-out on time and to check manage the time. **What do you dislike about ipSCAPE?** When theres is system update but all good all the time. **What problems is ipSCAPE solving and how is that benefiting you?** The call leave the notes on the Ipscaped. ### 22. Useful Ipscape **Rating:** 5.0/5.0 stars **Reviewed by:** Josephine V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** It helps to monitor our calls and handling time. **What do you dislike about ipSCAPE?** none as it helps a lot during our calls. **What problems is ipSCAPE solving and how is that benefiting you?** Ipscape is very beneficial as it helps us in our calls and handling time ### 23. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Jochebed M. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** It helps to monitor the call that we have and improve it. **What do you dislike about ipSCAPE?** Latency while using the ipscape and too much time to load **What problems is ipSCAPE solving and how is that benefiting you?** Ipscapes actually help us to monitor the calls ### 24. Great Ipscape **Rating:** 5.0/5.0 stars **Reviewed by:** Charmaine A. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about ipSCAPE?** contact details that is monitored and user friendly. **What do you dislike about ipSCAPE?** Encountering error on the system sometimes. **What problems is ipSCAPE solving and how is that benefiting you?** You can check the interaction ID reflecting on the calls just for call review ### 25. amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Joy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about ipSCAPE?** Easy to log in. easy to access. helpfull **What do you dislike about ipSCAPE?** when getting error logging in. error while on call **What problems is ipSCAPE solving and how is that benefiting you?** while on call helping customer to solved there issues. ### 26. It's easy to navigate and to use the tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Chirell R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about ipSCAPE?** Easy to log in, and it's accessible using smart phone. **What do you dislike about ipSCAPE?** The API issue sometime. But it is rare . **What problems is ipSCAPE solving and how is that benefiting you?** Nothing in particular, in my experience it's running smoothly. ### 27. awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Nory E. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about ipSCAPE?** It is providing me an accurate time records **What do you dislike about ipSCAPE?** Sometimes errors sometimes come in our end **What problems is ipSCAPE solving and how is that benefiting you?** Call management ### 28. Very Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about ipSCAPE?** Easy to access and user friendly, it;s also good that password is easy to create. **What do you dislike about ipSCAPE?** always loading and encountering an error a lot **What problems is ipSCAPE solving and how is that benefiting you?** Customer concerns and queries that make me provide an assistance to them. - [View ipSCAPE pricing details and edition comparison](https://www.g2.com/products/ipscape/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+01%3A49%3A09+-0500&secure%5Bsession_id%5D=cebeac4e-b786-4d5e-a22d-1ceeceee68be&secure%5Btoken%5D=5610b7218ae92934e7cbf84edf2bd6e5a114d828c93aca8cb2e0e387e6c8bcf1&format=llm_user) ## ipSCAPE Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top ipSCAPE Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) - 4.6/5.0 (458 reviews)