Best Contact Center Software - Page 5

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 639

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,000+ Authentic Reviews
  • 639+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 727

How Do G2 Users Rate CTM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind CTM?

  • Seller: CTM
  • Company Website:
  • Year Founded: 2009
  • HQ Location: 231 Najoles Rd Suite 500, Millersville, MD 21108
  • LinkedIn® Page: www.linkedin.com
    133 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About CTM?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of CTM, which is always quick to assist and resolve issues.
  • Users value the ease of use of CTM, appreciating its intuitive interface and strong support resources.
  • Users value the extensive features and excellent customer support of CTM, enhancing day-to-day operations and training.
  • Users benefit from accurate call tracking with CTM, providing valuable insights to optimize marketing strategies and enhance training.
  • Users highlight the user-friendly interface and effective customer support, enhancing their overall experience with CTM.
Cons
  • Users find the learning curve steep, making it difficult to utilize the full potential of CTM effectively.
  • Users find the complexity overwhelming due to extensive options and advanced features that are difficult to navigate.
  • Users find difficult navigation in CallTrackingMetrics, particularly for new users, complicating their experience while accessing features.
  • Users find the steep learning curve of CTM challenging, making initial setup and integration difficult.
  • Users face challenges due to the missing functionality of preset templates and limited global number availability on CTM.

What Are Recent G2 Reviews of CTM?

What Are G2 Users Discussing About CTM?

Caller ID Reputation

Detect. Correct. Connect.
 With over 45 million flags identified to date, Caller ID Reputation® (CIDR) is the industry's original and only fully integrated call optimization tool offering a reputation monitoring and remediation platform. CIDR is partnered with more data providers than any other service and provides a comprehensive platform that offers organizations visibility into how their outbound calls are labeled, powered by data from major carriers, analytics engines, and call-blocking apps across both Android and iOS. By continuously scanning at regular intervals, CIDR helps businesses optimize outbound success and customer experience (CX) by identifying, understanding, and addressing caller ID reputation issues from dial to answer. Backed by data, built for compliance, and trusted by carriers, CIDR offers lead list screening, automated flag monitoring and remediation, customizable analytics dashboards, and daily alerts for holistic and proactive reputation management.
 Learn more at Calleridreputation.com.

Average Rating: 4.7/5.0

Total Reviews: 44

How Do G2 Users Rate Caller ID Reputation?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Caller ID Reputation?

  • Seller: Caller ID Reputation
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Newport Beach, California
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Real Estate
  • Company Size: 58% Small, 27% Medium

What Are Recent G2 Reviews of Caller ID Reputation?

JustCall

JustCall is a software designed to bring calls, texts, email, and WhatsApp together in one AI-powered business communication platform for customer-facing teams. The software provides real-time agent assist, AI coaching, sentiment analysis, call scoring, and smart routing by leveraging advanced AI tools and integrations across 100+ CRM platforms. It automates routine tasks and workflows and reduces manual effort through auto, predictive, and power dialers alongside inbound AI Voice Agents. JustCall addresses the challenge of managing fragmented customer communication channels by unifying all conversations into a single collaborative workspace. The software supports global phone numbers, SMS and MMS messaging, shared WhatsApp and email inboxes, and multi-level IVR for over 6,000 businesses worldwide.

Average Rating: 4.3/5.0

Total Reviews: 2,366

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.4/10 (Category avg: 8.9/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users find JustCall to have a user-friendly interface, simplifying call management and enhancing overall productivity.
  • Users value the seamless organization of calls and notes in JustCall, enhancing productivity and communication efficiency.
  • Users find JustCall's organization and centralization of communication efficient, streamlining work and enhancing productivity.
  • Users appreciate the centralized call management of JustCall, making communication and follow-ups organized and efficient.
  • Users value the user-friendly and reliable calling features of JustCall, enhancing communication and organization effortlessly.
Cons
  • Users experience call issues with delays, connectivity problems, and difficulty managing call logs effectively.
  • Users experience inconsistent call quality with JustCall, affecting communication and overall user satisfaction.
  • Users experience connection issues with JustCall, impacting call quality and leading to disruption in communication.
  • Users experience poor call quality with JustCall, facing issues like dropped calls and unreliable connections during important conversations.
  • Users experience slow loading times, particularly when navigating extensive call logs, which hinders quick access and efficiency.

What Are Recent G2 Reviews of JustCall?

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Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.5/5.0

Total Reviews: 168

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.4/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 25% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Puzzel CX Platform, finding it simple to navigate and configure.
  • Users value the helpful support from Puzzel's solution architect, enhancing setup and user experience significantly.
  • Users value the reliable customer support from Puzzel, facilitating easy setup and effective resource management.
  • Users value the efficiency of Puzzel CX Platform, which simplifies call management and enhances performance monitoring effortlessly.
  • Users find the user interface intuitive, enhancing their operational experience and facilitating effective team collaboration.
Cons
  • Users desire more customization options and control over features in the Puzzel CX Platform for improved performance.
  • Users seek greater customization options in Puzzel CX Platform for access numbers and reporting capabilities.
  • Users find the complexity of Puzzel CX Platform challenging, especially during initial setup and admin configuration.
  • Users find the learning curve steep for the Puzzel CX Platform, making initial setup and customization challenging.
  • Users express frustration with the limited reporting customization in Puzzel CX Platform, hindering tailored insights for their teams.

What Are Recent G2 Reviews of Puzzel CX Platform?

DialShree Predictive Dialer

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

Average Rating: 4.6/5.0

Total Reviews: 55

How Do G2 Users Rate DialShree Predictive Dialer?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.8/10 (Category avg: 8.5/10)
  • Administrator Access: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind DialShree Predictive Dialer?

Who Uses This Product?

  • Top Industries: Insurance, Education Management
  • Company Size: 79% Medium, 14% Small

What Do G2 Reviewers Say About DialShree Predictive Dialer?

AI-generated summary from verified user reviews

Pros
  • Users value the agent productivity boost from DialShree's call barging and whisper options for enhanced support.
  • Users value DialShree's excellent customer support, providing timely assistance and enhancing the overall user experience.
  • Users value the daily use features of DialShree, enhancing call management and providing excellent customer support.
  • Users value the efficient dialing features of DialShree, enhancing their ability to assist agents effectively during calls.
  • Users value the recording features of DialShree, enhancing call management and agent assistance effectively.
Cons
  • Users experience delays when switching extensions, causing frustration and hindering efficiency with the dialer system.
  • Users experience slow extension switching with DialShree, leading to frustration and delays in their workflow.
  • Users experience significant time delays when switching extensions on the DialShree Predictive Dialer.

What Are Recent G2 Reviews of DialShree Predictive Dialer?

What Are G2 Users Discussing About DialShree Predictive Dialer?

LiveAgent

LiveAgent is an AI help desk for support teams of any size, from a single agent to enterprise contact centers. AI agents answer chats and handle tickets alongside your team in one shared inbox for email, live chat, phone calls and social messages. AI is included in every plan with no per-resolution fees. Plans start at $15 per agent seat per month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 customer service AI agents in G2's AI Agent Evaluation, with 195 of 230 points. Customer data is hosted on AWS in Europe, the US or Asia, with GDPR-compliant processing, and single sign-on is available on every plan, and larger teams get audit logs and a dedicated account manager. You choose which AI provider processes your data. LiveAgent integrates with Shopify, Salesforce, Slack, Jira, Zapier, & more. To discuss the Enterprise plan, contact Team LiveAgent at liveagent.com. AI in every LiveAgent plan AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan. The number of AI agents depends on the plan: 1 on Starter, 5 on Team, 50 on Business and unlimited on Enterprise. You choose the AI provider (OpenAI, Anthropic or Google Gemini), can connect several providers and pick one per AI agent, and pay the provider directly at its own rates; LiveAgent adds no per-resolution fees and no token markup. Admins can monitor AI agent work and tool-call usage. The AI Chatbot currently runs on FlowHunt, Quality Unit's own AI platform. • AI agents that work on and distribute tickets • AI Chatbot for your website, answering from your knowledge base • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise plans) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal and a knowledge base. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, Instagram, WhatsApp, Viber, Telegram and X posts and mentions. Automation, SLA and time rules, canned responses and reporting with CSAT help teams keep response times under control. LiveAgent plans and pricing Four plans: Starter, Team, Business and Enterprise, from $15 per agent seat per month billed annually. Enterprise includes 80 agent seats, unlimited AI agents and a dedicated account manager. No contract, no setup fee, cancel any time. Migration from other help desks Free self-service migration with built-in migration plugins for many help desks, including Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira and Kayako. On any paid plan, the LiveAgent team moves your Zendesk data for free, usually in 1–2 days for accounts under 10,000 tickets: tickets, contacts and the knowledge base, with Zendesk triggers rebuilt as rules. Security, GDPR and data residency LiveAgent is hosted on Amazon Web Services (AWS), whose data centers are ISO 27001 certified (the certification is held by AWS). Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). LiveAgent is GDPR compliant, with a Data Protection Officer and DPA templates. Connections use HTTPS/TLS. 2-step verification and single sign-on (Google, Microsoft, Facebook, Okta) are available on every plan, and an audit log from Business. LiveAgent integrations Shopify, WooCommerce, Magento, PrestaShop, WordPress, Wix, Salesforce, Pipedrive, Slack, Jira, GitHub, Google Analytics 4, Zapier (including HubSpot via Zapier), Microsoft and Google email accounts, FlowHunt and many more, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required, or book a free demo call with our team.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind LiveAgent?

  • Seller: Quality Unit
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Bratislava, Slovakia
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent exceptionally easy to use, enabling straightforward management of support tickets and seamless team collaboration.
  • Users value the reliable multi-site live chat system of LiveAgent, enhancing effective customer response management seamlessly.
  • Users praise the reliable customer support of LiveAgent, enhancing their ability to manage inquiries effectively.
  • Users appreciate the reliability of LiveAgent's functions, enabling effective multi-channel customer response management.
  • Users love the efficiency of LiveAgent, as it streamlines customer support and enhances productivity across all channels.
Cons
  • Users find the learning curve steep, requiring significant training to utilize LiveAgent's powerful features effectively.
  • Users are frustrated by the missing features in LiveAgent, especially regarding mobile app integration and functionality.
  • Users find LiveAgent's interface not intuitive, with disappointing UX and slow page loading affecting productivity.
  • Users find a steep learning curve with LiveAgent, requiring significant time to master its extensive features and reporting.
  • Users express concerns about integration issues, noting that it affects productivity and mobile app performance negatively.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

MyOperator

MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity.

Average Rating: 4.1/5.0

Total Reviews: 81

How Do G2 Users Rate MyOperator?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 7.0/10 (Category avg: 8.9/10)

Who Is the Company Behind MyOperator?

  • Seller: MyOperator
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Noida, Uttar Pradesh
  • LinkedIn® Page: www.linkedin.com
    318 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 48% Small, 44% Medium

What Do G2 Reviewers Say About MyOperator?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from MyOperator, highlighting prompt responses and proactive assistance from account managers.
  • Users value the helpful support and seamless integration of MyOperator, enhancing their marketing experience significantly.
  • Users appreciate the ease of use of MyOperator, making communication management straightforward and efficient for their needs.
  • Users value the easy setup of MyOperator, enhancing their experience with seamless onboarding and support.
  • Users appreciate the proactive staff support from MyOperator, ensuring smooth onboarding and responsive assistance whenever needed.
Cons
  • Users highlight missing essential features in MyOperator, along with poor service quality and unresponsive support, impacting reliability.
  • Users face poor customer support from MyOperator, with delayed responses and unacknowledged issues impacting business efficiency.
  • Users note the lack of basic telephony features in MyOperator, hindering its overall effectiveness and usability.
  • Users report significant integration issues with MyOperator that hinder efficient usage and overall satisfaction.
  • Users highlight the poor UI design of MyOperator, describing it as outdated and clunky, hindering their experience.

What Are Recent G2 Reviews of MyOperator?

What Are G2 Users Discussing About MyOperator?

VCC Live

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate VCC Live?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind VCC Live?

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 51% Medium, 42% Small

What Do G2 Reviewers Say About VCC Live?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of VCC Live, facilitating efficient management and setup for call center operations.
  • Users praise the responsive customer support of VCC Live, enhancing setup adjustments and optimizing campaign costs effectively.
  • Users praise the helpful customer support of VCC Live, enhancing their experience with responsive assistance.
  • Users value the robust reporting capabilities of VCC Live, allowing for comprehensive insights and effective project management.
  • Users value the reliable performance of VCC Live, enjoying seamless operation and responsive customer support.
Cons
  • Users find customization difficult, struggling with unclear settings and a complicated SIP trunk setup process.
  • Users struggle with lack of clarity in VCC Live, finding navigation and information organization overly complicated.
  • Users feel that the user interface is complicated, hindering intuitive navigation and creating reliance on support for help.
  • Users find the poor UI design of VCC Live complicates navigation and makes accessing functions less intuitive.
  • Users find VCC Live to have usability issues, making it complicated and frustrating to navigate effectively.

What Are Recent G2 Reviews of VCC Live?

What Are G2 Users Discussing About VCC Live?

Sinch Contact Pro

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Sinch Contact Pro?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Sinch Contact Pro?

  • Seller: Sinch
  • Year Founded: 2008
  • HQ Location: Stockholm, Sweden
  • LinkedIn® Page: www.linkedin.com
    4,417 employees on LinkedIn®
  • Ownership: SINCH.ST
  • Total Revenue (USD mm): $5,035

Who Uses This Product?

  • Company Size: 109% Large, 18% Medium

What Are Recent G2 Reviews of Sinch Contact Pro?

What Are G2 Users Discussing About Sinch Contact Pro?

Voximplant Kit

Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. Smart IVR Improve service with modern speech interaction technologies Automated Call Campaigns Handle hundreds of concurrent outbound and inbound calls Trigger outbound calls Initiate call reminders and alerts from event triggers Harness the Power of AI Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection

Average Rating: 4.7/5.0

Total Reviews: 10

How Do G2 Users Rate Voximplant Kit?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Voximplant Kit?

  • Seller: VoxImplant
  • Year Founded: 2013
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    208 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 29% Medium

What Are Recent G2 Reviews of Voximplant Kit?

Consio

Consio is a Shopify-native AI phone platform for ecommerce teams, with AI voice agents that handle both inbound and outbound calls. For support teams, Consio's AI voice agent answers inbound calls 24/7 with full Shopify context and live stock levels. It resolves order status questions, returns, FAQs, product inquiries and after-hours requests, cancels orders within your rules, sends SMS updates with tracking or product links, and books a real callback for your team when a caller needs a person. IVR menus, call queues and smart routing send high-value calls to the right human agent. For sales teams, the AI voice agent also calls your customers. Point it at any Klaviyo or Shopify segment (abandoned checkouts, failed payments, VIP customers, repeat buyers, churn-risk customers) and it calls with cart and order history loaded, creates the Shopify draft order, texts the checkout link during the call, and leaves your voicemail when nobody picks up. Your team can run the same segments with Consio's Ecom Power Dialer. Consio centralizes AI and human calls, SMS and MMS, live monitoring, call recordings, transcripts, AI summaries, Shopify customer context and revenue attribution in one ecommerce phone platform, with a public API and webhooks. Consio works with Shopify, Klaviyo, Gorgias, Zendesk, Kustomer, Richpanel, eDesk, Re:amaze and other ecommerce support tools. Consio is the publisher of the Consio Voice AI Index (consio.ai/data), a monthly benchmark built from tens of thousands of AI phone calls a month across 200+ Shopify brands.

Average Rating: 5.0/5.0

Total Reviews: 31

How Do G2 Users Rate Consio?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Consio?

  • Seller: Consio
  • Year Founded: 2024
  • HQ Location: Toronto, CA
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 68% Small, 26% Medium

What Are Recent G2 Reviews of Consio?

Vocalcom

The Customer Experience Automation Platform Vocalcom brings AI agents, human teams, and business systems together on one AI-powered contact center platform, across every channel, at any scale. AI Workforce automates service, sales, and collections end-to-end. Your teams set the rules, orchestrate operations, and stay in control. The channel changes. The context follows. AI Workforce helps you resolve more. Valoria helps you reach more. Whether closing sales, answering customers, arranging deliveries, or collecting payments, Valoria uses AI-powered dialing, number reputation monitoring, and automated follow-ups to get customers answering the phone again. 76% of consumers want the freedom to switch between calls and messages whenever it suits them. With Vocalcom 7, customers switch seamlessly between messages and calls, with every interaction captured in one continuous conversation. AI agents and human teams share the full context, so customers never have to repeat themselves. More pickups. More conversations. More business.

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate Vocalcom?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Vocalcom?

  • Seller: Vocalcom
  • Company Website:
  • Year Founded: 1995
  • HQ Location: Courbevoie, FR
  • LinkedIn® Page: www.linkedin.com
    216 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 27% Large

What Are Recent G2 Reviews of Vocalcom?

What Are G2 Users Discussing About Vocalcom?

MaxContact

Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com

Average Rating: 4.6/5.0

Total Reviews: 60

How Do G2 Users Rate MaxContact?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind MaxContact?

  • Seller: MaxContact
  • Company Website:
  • HQ Location: Manchester, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Medium, 40% Small

What Do G2 Reviewers Say About MaxContact?

AI-generated summary from verified user reviews

Pros
  • Users commend MaxContact's exceptional customer support, highlighting prompt, personalized responses and helpful, friendly service.
  • Users appreciate the exceptional customer support of MaxContact, highlighting helpful, responsive, and educational assistance when needed.
  • Users value the ease of use of MaxContact, highlighting its intuitive navigation for managing campaigns and reports.
  • Users highlight the exceptional efficiency of MaxContact's support team, quickly resolving issues and enhancing productivity.
  • Users find MaxContact to have exceptional reliability, with minimal downtime and effective support for complex needs.
Cons
  • Users find the complex reporting of MaxContact overwhelming, wishing for simpler, more customizable reporting options.
  • Users express frustration over missing bulk update features, which complicate data management and increase manual work.
  • Users find customization difficult, especially in creating bespoke reports and adjusting dashboard designs to meet specific needs.
  • Users find the reporting too complicated, wishing for a simpler and more navigable experience with relevant data.
  • Users find difficult reporting in MaxContact, wishing for simpler and more customizable reporting options.

What Are Recent G2 Reviews of MaxContact?

Ring.io

Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io helps you build sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster.

Average Rating: 4.5/5.0

Total Reviews: 62

How Do G2 Users Rate Ring.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Ring.io?

  • Seller: Ring.io
  • Year Founded: 2009
  • HQ Location: Herndon, VA
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 73% Small, 23% Medium

What Do G2 Reviewers Say About Ring.io?

AI-generated summary from verified user reviews

Pros
  • Users consistently highlight the ease of use of Ring.io, enjoying its user-friendly setup and quick dialing features.
  • Users find the quick dialing and compatibility features of Ring.io extremely helpful for boosting sales and efficiency.
  • Users appreciate the easy integrations of Ring.io, enhancing connectivity with their CRM and other systems effortlessly.
  • Users love the seamless CRM integration with Ring.io, enhancing efficiency and simplifying call management.
  • Users love the seamless integrations of Ring.io, enhancing productivity and streamlining their workflow effectively.
Cons
  • Users report occasional call issues with Ring.io, but prompt fixes by support mitigate the impact on experience.
  • Users are frustrated by the missing features like lack of note integration with other CRMs and inadequate training resources.
  • Users experience occasional software bugs with Ring.io, particularly with the web phone app and power dialer functionality.
  • Users experience chat functionality issues with glitches and limitations in messaging options on Ring.io.
  • Users report occasional glitches in the app, particularly with messaging, which limits functionality and causes frustration.

What Are Recent G2 Reviews of Ring.io?

What Are G2 Users Discussing About Ring.io?

Aloware

Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency.

Average Rating: 4.1/5.0

Total Reviews: 818

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How Do G2 Users Rate Aloware?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Aloware?

  • Seller: Aloware
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Los Angeles, California
  • LinkedIn® Page: www.linkedin.com
    95 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, National Account Executive
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 51% Small, 48% Medium

What Do G2 Reviewers Say About Aloware?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Aloware, enjoying its intuitive UI and seamless communication features.
  • Users value the ease of communication with Aloware, enhancing customer interactions and team efficiency effortlessly.
  • Users appreciate the intuitive and user-friendly interface of Aloware, enhancing their daily communication experience.
  • Users love the seamless HubSpot integration of Aloware, enhancing their communication capabilities across departments.
  • Users find Aloware to be a time-saving solution, effortlessly combining calls, texts, and contact management in one app.
Cons
  • Users face call issues with Aloware, like missed calls and unresponsive outbound calls, complicating communication.
  • Users face slow performance issues with Aloware, including system freezes and slow loading times that hinder reliability.
  • Users face slow loading and system freezes, negatively impacting performance and making the app unreliable on multiple platforms.
  • Users report encountering software glitches with Aloware, including system freezes and crashes that disrupt usage.
  • Users report software bugs causing system freezes and app crashes, impacting overall reliability and user experience.

What Are Recent G2 Reviews of Aloware?

What Are G2 Users Discussing About Aloware?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025