# Voximplant Kit Reviews **Vendor:** VoxImplant **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About Voximplant Kit Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. Smart IVR Improve service with modern speech interaction technologies Automated Call Campaigns Handle hundreds of concurrent outbound and inbound calls Trigger outbound calls Initiate call reminders and alerts from event triggers Harness the Power of AI Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection ## Voximplant Kit Reviews ### 1. Efficient and easy management, although with audio details to improve **Rating:** 4.5/5.0 stars **Reviewed by:** Christian R. | ingeniero en soporte tecnico, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Voximplant Kit?** What I value most about Voximplant Kit is that it facilitates the automatic management of calls and messages, allowing me not to be constantly attentive. Additionally, I appreciate its ease of use, as it helps make daily tasks faster and better organized. **What do you dislike about Voximplant Kit?** What doesn't convince me about Voximplant Kit is that, at times, the audio quality has issues, and it's not always due to the internet connection one uses. Additionally, at first, it can be somewhat complicated to understand all the available options. In general, the functionality is good, but these details sometimes make it difficult to understand during calls. **What problems is Voximplant Kit solving and how is that benefiting you?** Voximplant Kit is very helpful because it solves communication problems. For example, when clients call or send messages, the system can respond automatically or redirect them, which frees me from having to constantly monitor. This benefits me as it saves me time, allows me to attend to more clients simultaneously, and reduces the risk of missing important calls or messages. Additionally, it contributes to making my daily work more organized and less stressful. ### 2. Comprehensive Contact Management with Voice, Video, and Messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Erik Fernando C. | SOPORTE TECNICO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Voximplant Kit?** Allows to create and manage contact solutions, integrating voice, video, and messaging functions. **What do you dislike about Voximplant Kit?** dependence on a stable and high-quality internet connection **What problems is Voximplant Kit solving and how is that benefiting you?** Calls from the web, efficiency and customer experience ### 3. Intuitive, Easy to Use, and Effective: A Tool that Delights! **Rating:** 4.5/5.0 stars **Reviewed by:** Víctor H. | soporte tecnico, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Voximplant Kit?** Very intuitive, also easy to use, I really like its interface, good audio in terms of calls, it works a lot and is very simple. **What do you dislike about Voximplant Kit?** The application really has no negative aspects. **What problems is Voximplant Kit solving and how is that benefiting you?** I have not experienced any kind of problem with the program. ### 4. Voximplant is a complete telephony solution in one service. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Marketing Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Voximplant Kit?** With Voximplant, we have found the best telephony solution without worrying about anything, we always have an answer to all our requirements.From an IVR to any type of third party integration, and the support is spectacular, they are always attentive to solve all the problems in record time. Definitely the best telephony solution in the market. **What do you dislike about Voximplant Kit?** It's hard to talk about something I don't like with Voximplant because it's great, but I can talk about some improvement like the reports, currently you have to download the information in CVS or XLS and this is great, but I think it's possible to have better reports from the platform. **What problems is Voximplant Kit solving and how is that benefiting you?** With voximplant, I have been able to optimize costs in calls and platform management, with the Voximplant Kit solution I can realize myself an IVR solution integrated with TalkBots using Google Dialogflow without complications and very easy. ### 5. Great service for bulding telecom services without coding **Rating:** 4.5/5.0 stars **Reviewed by:** Ron B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Voximplant Kit?** For me, the best development kit for non-coders on the market. Easy to use a graphic call flow designer, great debugger, and lot of integration with other cloud services. **What do you dislike about Voximplant Kit?** I am missing the free SMS sending option to non-callers. (I use this to send a confirmation to customer management when agents do not pick up calls. **Recommendations to others considering Voximplant Kit:** When your building call flows and using email and SMS, this is the best service on the market. **What problems is Voximplant Kit solving and how is that benefiting you?** I forward inbound calls to mobiles and use KIT for building call flows, and showed the calling number to the mobile user and sent the caller-id by email. ### 6. Excellent Platform for Contact Center Automation with Cognitive Agents **Rating:** 4.5/5.0 stars **Reviewed by:** Andres L. | Pre-sales Architect, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Voximplant Kit?** Its ease of integrating with cognitive engines from leading manufacturers such as Google, AWS, Azure, IBM, among others, and the ease of connecting to a SIP trunk with a single click **What do you dislike about Voximplant Kit?** The WhatsApp Business API can not be acquired directly with this vendor and must be supplied by a third party. **Recommendations to others considering Voximplant Kit:** Try the Demos that Voximplant offer with no charge, and you will be convinced that Voximplant kit is a good choice **What problems is Voximplant Kit solving and how is that benefiting you?** We are solving problems of customer satisfaction due to traditional contact center operations, and we are getting a lot of Savings in money and development time of use cases ### 7. Best CPaaS platform ever - Easy to setup and integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Voximplant Kit?** Drag & Drop features to implement complex workflows and the possibility to integrate custom APIs. **What do you dislike about Voximplant Kit?** To be able to capture user input (key or voice) while playing or running Text-To-Speech so that users do not have to wait until the speech finishes before users can respond/input. **What problems is Voximplant Kit solving and how is that benefiting you?** 24/7 automated ticket/issue reporting through phone ### 8. Really useful Software as a Service for calling the whole data base **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo B. | Jefe comercial, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Voximplant Kit?** It's really easy to use, you can be calling in less than a 5 min **What do you dislike about Voximplant Kit?** there is not much to dislike; I really use all the features I need and get the results I was looking for **Recommendations to others considering Voximplant Kit:** Use it as another channel for contacting your leads **What problems is Voximplant Kit solving and how is that benefiting you?** contacting clients who were not reading my emails ### 9. Great software for all kind of organizations! **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Voximplant Kit?** End user super friendly, great business and tech support and more robust than other options out there... **What do you dislike about Voximplant Kit?** Lack of more tech support tutorials for Latam. **What problems is Voximplant Kit solving and how is that benefiting you?** We have organized very large teams of operators in time record thanks to its amazing Ux Architechture. ### 10. Strategic ally for the development of conversational bots **Rating:** 5.0/5.0 stars **Reviewed by:** DANIEL FELIPE N. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Voximplant Kit?** Friendly and open platform for the implementation of Voicebots with a high percentage of recognition and stability. **What do you dislike about Voximplant Kit?** In our company, we are in the process of exploring and implementing the platform. We have not yet observed any nonconformities in the process. **What problems is Voximplant Kit solving and how is that benefiting you?** 1. Large volume of calls through automated campaigns. 2. Quick and stable training. ### 11. Top notch set up **Rating:** 5.0/5.0 stars **Reviewed by:** Evgeni G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Voximplant Kit?** It was effortless to set up a product for our needs, even though our requirements were somehow complicated. Voximplant call center has helped us to reduce customer service workload while keeping our customers satisfied. The best feature for us is an automatic voice call marshaling based on certain conditions. **What do you dislike about Voximplant Kit?** A feature that we are missing is a mobile application for a customer service agent so that agent doesn't need to be bound to a desktop computer. **What problems is Voximplant Kit solving and how is that benefiting you?** We are marshaling inbound calls through a flow diagram and redirecting customers to reach out by email if the phone call can't solve a specific problem. This way, we manage to reduce customer service agent's workload. ### 12. Ministry of Health, Moscow region **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Voximplant Kit?** We were operating at a critical time and Voximplant enabled us to move quickly and achieve results without relying on IT. Voximplant Kit visual editor was fast, flexible, and easy to set up. It was also easy for us to use regardless of our technical skills. The Voximplant team was responsive and accessible. If we ever felt stuck, we could easily reach out for help. We never once felt alone. The Voximplant team has extensive experience in voice-assisted robots. Don’t overlook that as they can help you get set up with best practices. They’re also available for strategic consultation on more complex requirements. **What do you dislike about Voximplant Kit?** I cannot point to any specific points. Everything is alright. **What problems is Voximplant Kit solving and how is that benefiting you?** During the COVID-19 lockdown, we needed a fast and efficient way to communicate critical information to tens of thousands of residents every day. For many of our residents, the phone was our only option to reach them. This required massive human resources we did not have - many were already focused on other priorities. But Voximplant changed that. In under just a week, we were able to boost our limited resources with voice-assisted robots that placed 27 thousand calls to residents. Our robots could ask questions, gather responses, and connect people who reported symptoms to the appropriate medical resource. Most importantly, we could pull all this off during one of the most critical times without IT help. ### 13. Excellent Omnichannel Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2021 **What do you like best about Voximplant Kit?** The possibility for my agents to work with the different communication channels through a single interface improves greatly their performance. **What do you dislike about Voximplant Kit?** I would not have any at this time, the tool never ceases to amaze me. **What problems is Voximplant Kit solving and how is that benefiting you?** The omnichannel, allowing me to work different channels at the same time and to have the possibility to automate different workflows. ## Voximplant Kit Discussions - [How can I build a call-back service. Agent click on a email link and the platform calling the customer and the agent on his mobile using the calling ID from the incoming number.](https://www.g2.com/discussions/how-can-i-build-a-call-back-service-agent-click-on-a-email-link-and-the-platform-calling-the-customer-and-the-agent-on-his-mobile-using-the-calling-id-from-the-incoming-number) - 1 upvote - [View Voximplant Kit pricing details and edition comparison](https://www.g2.com/products/voximplant-kit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A41%3A03+-0500&secure%5Bsession_id%5D=830d2524-6a5e-427e-9a25-abadcb33f8ce&secure%5Btoken%5D=03b5f4af06688538e97dddb7f636242bfa40be57713ff01b99cfb0cceeb74a16&format=llm_user) ## Voximplant Kit Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Voximplant Kit Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,543 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,927 reviews)