# Best Enterprise Contact Center Software - Page 2

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 344

### Category Stats (Jul 2026)

- **Average Rating:** 4.44/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** INO CX (+16.67%) - Among all products in this category, INO CX recorded the largest rating increase compared to last month

_Last updated: July 24, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,200+ Authentic Reviews
- 344+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=39227&focus%5B%5D=37283&focus%5B%5D=5511&focus%5B%5D=4872&focus%5B%5D=107303)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, UJET, RingCentral Contact Center, Talkdesk, Aircall, and ZIWO.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ujet&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=aircall&focus%5B%5D=ziwo&segment=enterprise)

**Sponsored**

### 8x8 Contact Center

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-07-29T23%3A17%3A28Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=6857d34e223068f9df0e81ae6e5f7ca7136cdd3c7b2431d14777ce90d258e0ba&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [Ozonetel](https://www.g2.com/products/ozonetel/reviews)

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

**Average Rating:** 4.6/5.0

**Total Reviews:** 621

#### How Do G2 Users Rate Ozonetel?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ozonetel?

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel  
771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Medium, 28% Small

#### What Do G2 Reviewers Say About Ozonetel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings.
- Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications.
- Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease.
- Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management.
- Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation.

##### Cons

- Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience.
- Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel.
- Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel.
- Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls.
- Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience.

#### What Are Recent G2 Reviews of Ozonetel?

**["We get good support from Ozonetel"](https://www.g2.com/survey_responses/ozonetel-review-8823228)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

**["User friendly and helps in tracking the calling minutes"](https://www.g2.com/survey_responses/ozonetel-review-8889793)**

**Rating:** 5.0/5.0 stars

_— Lakshmi M._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews)

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

**Average Rating:** 4.4/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Webex Contact Center?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Webex Contact Center?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 44% Medium, 34% Large

#### What Do G2 Reviewers Say About Webex Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **comprehensive omni-channel support** of Webex Contact Center for seamless customer interactions across various platforms.
- Users praise the **ease of use** of Webex Contact Center, highlighting its intuitive interface and seamless management.
- Users praise the **excellent call quality** and features, making daily tasks efficient and manageable.
- Users value the **efficiency** of Webex Contact Center, enjoying streamlined customer service and intuitive management features.
- Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer service and interaction efficiency.

##### Cons

- Users experience **integration issues** with Webex Contact Center, finding it disjointed and lacking seamless feature connectivity.
- Users experience **limited customization** in Webex Contact Center, impacting adaptability to specific business needs and workflows.
- Users often experience **poor customer support** , leading to delays and inconveniences in resolving issues promptly.
- Users experience **slow loading times** and sluggish performance during high call volumes, affecting overall workflow efficiency.
- Users find the **complex features** of Webex Contact Center challenging, making onboarding and customizations more difficult.

#### What Are Recent G2 Reviews of Webex Contact Center?

**["Exceptional Service and Intuitive Interface for Small Businesses"](https://www.g2.com/survey_responses/webex-contact-center-review-12199580)**

**Rating:** 5.0/5.0 stars

_— Aloin M._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12199580)

**["User-Friendly and Insightful, Yet Slightly Laggy"](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)**

**Rating:** 5.0/5.0 stars

_— Avijit S._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)

#### What Are G2 Users Discussing About Webex Contact Center?

- [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment
- [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents)
- [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center)
- [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment
- [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

**["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)

### [TeleCMI](https://www.g2.com/products/telecmi/reviews)

TeleCMI is a software designed to help businesses streamline customer interactions and drive measurable growth through a unified cloud communication platform. The software provides IVR solutions, auto dialer capabilities, virtual phone numbers, VoIP systems, and an intelligent multi-channel dashboard by leveraging cloud telephony and flexible telephony APIs. It automates communication workflows and reduces missed calls and response times for sales and support teams. TeleCMI addresses the challenge of managing fragmented communication channels by unifying calls, SMS, WhatsApp, and other channels into a single cloud-based interface accessible from any device. The software supports CRM and helpdesk integrations, hosted PBX systems, and unlimited calls and texts for startups, SMEs, and enterprises seeking scalable and affordable business communication.

**Average Rating:** 4.8/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate TeleCMI?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TeleCMI?

- **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi)
- **Year Founded:** 2016
- **HQ Location:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI  
40 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website)  
97 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Director
- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 45% Medium, 42% Small

#### What Do G2 Reviewers Say About TeleCMI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents.
- Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup.
- Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality.
- Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues.
- Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance.

##### Cons

- Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month.
- Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience.
- Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface.
- Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation.
- Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface.

#### What Are Recent G2 Reviews of TeleCMI?

**["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)**

**Rating:** 5.0/5.0 stars

_— Payel P._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429)

**["Great platform for call management and team productivity"](https://www.g2.com/survey_responses/telecmi-review-13110455)**

**Rating:** 5.0/5.0 stars

_— Summeet k._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455)

#### What Are G2 Users Discussing About TeleCMI?

- [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for)

### [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

**Average Rating:** 4.3/5.0

**Total Reviews:** 233

#### How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

- **Seller:** [Exotel](https://www.g2.com/sellers/exotel)
- **Year Founded:** 2011
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @Exotel  
2,937 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f097361bfc66bd8a844a2a734e05a9299bb5a030c528211507a03aebdf7f4ac5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2433287%2F&secure%5Burl_type%5D=linkedin_company_website)  
750 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist, Assistant Manager
- **Top Industries:** Education Management, Financial Services
- **Company Size:** 49% Medium, 31% Large

#### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Ameyo, streamlining customer interactions with a user-friendly interface and seamless integration.
- Users appreciate the **comprehensive feature stack** of Ameyo, enabling efficient management of customer interactions from anywhere.
- Users praise the **efficiency** of Ameyo, streamlining customer interactions and enhancing team productivity through advanced features.
- Users value the **smooth integration with CRM tools** , enhancing data synchronization and improving overall customer interaction efficiency.
- Users appreciate the **seamless management of customer interactions** across multiple channels, enhancing efficiency and satisfaction.

##### Cons

- Users find the **limited customization** of Ameyo frustrating, particularly for complex workflows and specific reporting needs.
- Users find the **difficult setup** of Ameyo challenging, especially for new users and small teams, affecting initial experiences.
- Users often face a **learning curve** with Ameyo, especially when navigating its complex features and configurations.
- Users experience **slow loading** times during heavy traffic, affecting efficiency when accessing reports and features.
- Users find the **interface overwhelming** due to the multitude of features, complicating navigation and setup for newcomers.

#### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

**["It's amazing"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)**

**Rating:** 5.0/5.0 stars

_— Karan P._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)

**["Effortless Calling and Customer Support with Ameyo"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)**

**Rating:** 4.5/5.0 stars

_— Priyanshu D._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)

#### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

- [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment

### [Sinch Contact Pro](https://www.g2.com/products/sinch-contact-pro/reviews)

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution.

**Average Rating:** 4.5/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Sinch Contact Pro?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sinch Contact Pro?

- **Seller:** [Sinch](https://www.g2.com/sellers/sinch)
- **Year Founded:** 2008
- **HQ Location:** Stockholm, Sweden
- **Twitter:** @wearesinch  
3,648 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cace5faccee1d23b3b7cb182ea577d35191d73b17b8d41b6dfdd2ce1343edaf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinch&secure%5Burl_type%5D=linkedin_company_website)  
4,371 employees on LinkedIn®
- **Ownership:** SINCH.ST

#### Who Uses This Product?

- **Company Size:** 109% Large, 18% Medium

#### What Are Recent G2 Reviews of Sinch Contact Pro?

**["Sales Assistant "](https://www.g2.com/survey_responses/sinch-contact-pro-review-543543)**

**Rating:** 4.5/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/sinch-contact-pro-review-543543)

**["Sap contact centre review"](https://www.g2.com/survey_responses/sinch-contact-pro-review-4309995)**

**Rating:** 5.0/5.0 stars

_— Shailesh P._

[Read full review](https://www.g2.com/survey_responses/sinch-contact-pro-review-4309995)

#### What Are G2 Users Discussing About Sinch Contact Pro?

- [What is Sinch Contact Center used for?](https://www.g2.com/discussions/what-is-sinch-contact-center-used-for)

### [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)

Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily.

**Average Rating:** 4.4/5.0

**Total Reviews:** 81

#### How Do G2 Users Rate Amazon Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amazon Connect?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility.
- Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities.
- Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers.
- Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs.
- Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly.

##### Cons

- Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations.
- Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability.
- Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration.
- Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect.
- Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Easy, Hassle free human interaction based -Free Cloud Contact Center Management with Amazon Connect"](https://www.g2.com/survey_responses/amazon-connect-review-12929539)**

**Rating:** 4.5/5.0 stars

_— Mary H._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12929539)

**["Scalable Pay-as-You-Go Call Center with Seamless Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701)

#### What Are G2 Users Discussing About Amazon Connect?

- [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work)

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 5.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

### [Creatio](https://www.g2.com/products/creatio/reviews)

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 315

#### How Do G2 Users Rate Creatio?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Creatio?

- **Seller:** [Creatio](https://www.g2.com/sellers/creatio)
- **Company Website:** www.creatio.com
- **Year Founded:** 2014
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @Creatio\_Global  
3,977 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8659c9aedce2bb0b992997a4038d075e8fa99899c384b7d6b36d9fb77101d8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcreatioglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,150 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Small, 42% Medium

#### What Do G2 Reviewers Say About Creatio?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Creatio, enabling quick implementation and seamless customization for their business needs.
- Users value the **efficiency** of Creatio, enabling quick implementation and seamless customization for their business needs.
- Users value the **customizability** of Creatio, enabling tailored processes and effective support for business needs.
- Users appreciate the **facility to customize** Creatio, allowing for tailored solutions that enhance business processes and efficiency.
- Users value the **extensive customization options** of Creatio, enhancing their ability to tailor solutions to specific needs.

##### Cons

- Users find the **learning curve steep** , often needing training and support to effectively use Creatio.
- Users are disappointed by the **missing features** in Creatio, particularly in advanced analytics and contact upload options.
- Users find **limited features** in Creatio, particularly in analytics and marketplace app selection, hindering comprehensive functionality.
- Users find **limited customization** options in Creatio, hindering the ability to tailor designs to specific needs.
- Users find **limited options** in Creatio hinder flexibility, particularly for service businesses needing custom solutions and efficient contact uploads.

#### What Are Recent G2 Reviews of Creatio?

**["Empowers Customer Focus with Flexible, Bank-Ready Workflows"](https://www.g2.com/survey_responses/creatio-review-12953782)**

**Rating:** 4.5/5.0 stars

_— Tanner W._

[Read full review](https://www.g2.com/survey_responses/creatio-review-12953782)

**["Quick Setup, No-Code Magic, But ALM Needs Improvement"](https://www.g2.com/survey_responses/creatio-review-12953072)**

**Rating:** 5.0/5.0 stars

_— Jarema P._

[Read full review](https://www.g2.com/survey_responses/creatio-review-12953072)

#### What Are G2 Users Discussing About Creatio?

- [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) - 1 comment

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent

**Average Rating:** 4.4/5.0

**Total Reviews:** 681

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 44% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues.
- Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications.
- Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance.

##### Cons

- Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues.
- Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience.
- Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most.
- Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization.
- Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
994 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews)

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

**Average Rating:** 4.6/5.0

**Total Reviews:** 151

#### How Do G2 Users Rate Puzzel CX Platform?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Puzzel CX Platform?

- **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel)
- **Company Website:** www.puzzel.com
- **HQ Location:** Alna District, Oslo
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3a151c30ae2dad0f49305ff2d60d2cf5b624533213350b418d5b1b954b47904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18006024&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Oil & Energy
- **Company Size:** 51% Medium, 24% Small

#### What Do G2 Reviewers Say About Puzzel CX Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management.
- Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments.
- Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency.
- Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring.
- Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality.

##### Cons

- Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs.
- Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness.
- Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features.
- Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features.
- Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports.

#### What Are Recent G2 Reviews of Puzzel CX Platform?

**["Comprehensive Platform with Room for Improvement"](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)**

**Rating:** 4.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)

**["Puzzel: Rapid, flexible deployments that adapt to changing requirements"](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)**

**Rating:** 4.5/5.0 stars

_— Joe T._

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)

### [Natterbox](https://www.g2.com/products/natterbox/reviews)

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Natterbox?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Natterbox?

- **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited)
- **Company Website:** www.natterbox.com
- **Year Founded:** 2010
- **HQ Location:** London, England
- **Twitter:** @Natterbox  
1,508 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=049e8ed08381103b3107f74fe6b8910a93c51e7fc9497d0f2f59925592958701&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnatterbox-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator
- **Top Industries:** Financial Services, Staffing and Recruiting
- **Company Size:** 58% Medium, 31% Small

#### What Do G2 Reviewers Say About Natterbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs.
- Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction.
- Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations.
- Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency.
- Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management.

##### Cons

- Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings.
- Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions.
- Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience.
- Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers.
- Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition.

#### What Are Recent G2 Reviews of Natterbox?

**["Natterbox Keeps Getting Better: Easy Setup, Smart Automation, and Fantastic Support"](https://www.g2.com/survey_responses/natterbox-review-13152054)**

**Rating:** 4.0/5.0 stars

_— Kieran H._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-13152054)

**["Native Salesforce Integration with best in class calling capabilities"](https://www.g2.com/survey_responses/natterbox-review-12191413)**

**Rating:** 5.0/5.0 stars

_— Aneel Y._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413)

#### What Are G2 Users Discussing About Natterbox?

- [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm)
- [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment
- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce)
- [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost)
- [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do)

### [Bright Pattern](https://www.g2.com/products/bright-pattern/reviews)

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Bright Pattern?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Bright Pattern?

- **Seller:** [Bright Pattern](https://www.g2.com/sellers/bright-pattern)
- **Year Founded:** 2010
- **HQ Location:** San Bruno, CA
- **Twitter:** @BrightPatternUS  
2,291 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0b32e98441378cfa509a2dbfdbabc40ef74b1e2ea35067ec27291ee875326945&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbright-pattern-inc-&secure%5Burl_type%5D=linkedin_company_website)  
106 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Telecommunications
- **Company Size:** 45% Medium, 35% Small

#### What Do G2 Reviewers Say About Bright Pattern?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate that Bright Pattern offers all necessary tools for **comprehensive call center data management** in one place.
- Users value the **comprehensive features** of Bright Pattern, which fully support effective call center management.

#### What Are Recent G2 Reviews of Bright Pattern?

**["Great for Scalability."](https://www.g2.com/survey_responses/bright-pattern-review-10062882)**

**Rating:** 4.0/5.0 stars

_— Jamie H._

[Read full review](https://www.g2.com/survey_responses/bright-pattern-review-10062882)

**["Easy Comfortable tool"](https://www.g2.com/survey_responses/bright-pattern-review-10377385)**

**Rating:** 5.0/5.0 stars

_— Moustafa Y._

[Read full review](https://www.g2.com/survey_responses/bright-pattern-review-10377385)

#### What Are G2 Users Discussing About Bright Pattern?

- [What improvements would you recommend for Bright Pattern to better meet your contact center needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-bright-pattern-to-better-meet-your-contact-center-needs)
- [How do you use Bright Pattern?](https://www.g2.com/discussions/how-do-you-use-bright-pattern)
- [What is the use of Bright Pattern?](https://www.g2.com/discussions/what-is-the-use-of-bright-pattern) - 1 comment
- [What is cloud based contact center?](https://www.g2.com/discussions/what-is-cloud-based-contact-center) - 1 comment
- [What does Bright Pattern do?](https://www.g2.com/discussions/what-does-bright-pattern-do)

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- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
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 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated 

Products classified in the overall Contact Center category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Contact Center to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Contact Center category.

In addition to qualifying for inclusion in the Contact Center Software category, to qualify for inclusion in the Enterprise Business Contact Center Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

Show More

* * *

## How Do You Choose the Right Contact Center Software?

### What You Should Know About Contact Center Software

### Contact center software buying insights at a glance

[Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media.

Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels.

Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs.

If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include:

- What’s included in each pricing tier, and are there hidden costs for support or advanced features?
- What onboarding and training resources are offered?
- How easily does the platform integrate with CRM, VoIP, or ticketing tools?
- Does the vendor offer strong post-sale support and SLAs?
- Can the platform scale across departments or hybrid teams?

G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect.

### What is contact center software?

G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity.

Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale.

For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement.

Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations.

G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies)

### What are the top reviewed contact center systems on G2?

G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category:

#### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews)

- Number of Reviews: 1,839
- Satisfaction: 99
- Market Presence: 99
- G2 Score: 99

#### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews)

- Number of Reviews: 762
- Satisfaction: 89
- Market Presence: 68
- G2 Score: 79

#### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

- Number of Reviews: 1,661
- Satisfaction: 80
- Market Presence: 69
- G2 Score: 75

#### 4. [Gladly](https://www.g2.com/products/gladly/reviews)

- Number of Reviews: 650
- Satisfaction: 86
- Market Presence: 54
- G2 Score: 70

#### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews)

- Number of Reviews: 50
- Satisfaction: 64
- Market Presence: 70
- G2 Score: 67

These rankings are determined by combining verified user ratings and publicly available web search popularity data:

- The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies)
- The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies)
- G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies)

### Contact center software pricing and cost considerations

Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually.

Pricing categories typically include:

- Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations.
- Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations.
- Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs.

According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale.

Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered.

### Types of contact center software on G2

Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2:

- [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams.
- [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management.
- **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci).
- **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer).
- **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface. 
- **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat).
- **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems.

### Top contact center software features rated by G2 reviewers

The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for:

- Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing.
- Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform.
- IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority.
- Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service.
- Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency.
- Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time.
- Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity.
- Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging.
- Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability.

### Top contact center software benefits identified by G2 reviewers

Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits:

**Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality.

_“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995).

**Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries.

_“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054).

**Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints.

“_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351)

**Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support.

_“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176).

**Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times.

_“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816).

### Top contact center solutions challenges identified by G2 reviewers

Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice:

**1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons.

- **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support?
- **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth.

**2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support.

- **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base?
- **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers.

**3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding.

- **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available?
- **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues.

**4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development.

- **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases?
- **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds.

### What is contact center software used for?

Analysis of contact center software reviews reveals the following common scenarios:

- **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues.
- **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments.
- **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments.
- **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction.
- **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments.

### Who uses contact center platforms?

Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system. 

This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels.

### Common contact center software integrations

We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams:

- **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context.
- **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software).
- **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations.
- **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time.
- **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time.

### How to Buy Contact Center Software

#### Selection of Contact Center Software

**Choose a selection team**

When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly.

**Negotiation**

After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck.

**Final decision**

The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software.

### Future of contact center software

- **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center))
- **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels.
- **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/))
- **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/))
- **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce))

### Contact Center Software FAQs

### Most Popular FAQs

#### Which Contact Center Software has the best reviews?

Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences:

- [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects.
- [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale.
- [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality.

#### What is contact center software?

Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone. 

Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling. 

The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically.

#### Most reliable contact center solutions

Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability:

- [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments.
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service.

#### What's the best call center software for remote teams?

Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations:

- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home.
- [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working.
- [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location.
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone.

#### Leading software for customer support centers

The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2:

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins.
- [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support.
- [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions.
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace.

### Small Business FAQs

#### What is the most affordable Contact Center Software for SMBs?

Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points:

- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises.
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment.
- [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives.
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract.

#### What is the best Contact Center Software for startups?

Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2:

- [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day.
- [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team.
- [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount.

#### Which Contact Center Software is the most user-friendly for startups?

In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2:

- [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training.
- [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced.
- [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator.
- [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes.

#### What is the best contact center software for financial services companies?

Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2:

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin.
- [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries.
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience.

#### What is the best contact center software for e-commerce and retail businesses?

Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page:

- [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality.
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation.

### Enterprise FAQs

#### What is the best-rated Contact Center Software for tech enterprises?

Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings:

- [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support.
- [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations.

#### What is the most reliable Contact Center Software for enterprises?

Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load:

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform.
- [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems.

#### What is the best-reviewed Contact Center Software for enterprise app integration?

Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability:

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey.
- [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop.

#### What is the best contact center software for enterprise omnichannel customer service?

Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale:

- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace.
- [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels.
- [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint.

#### How do enterprise organizations measure contact center performance?

Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results. 

The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality. 

Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management.

### Sources

1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2
2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies).
3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud
4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin
5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage
6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2

Last updated on April 24, 2026