Best Contact Center Quality Assurance Software - Page 7

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SuccessKPI

SuccessKPI is the performance platform for human + agentic CX. It measures, manages, and governs the work of both human agents and AI agents in the contact center, holding both to the same standards. Because SuccessKPI is independent of the systems it measures, its scores do not come from the vendor that supplied the AI. What SuccessKPI does SuccessKPI unifies interaction data from CCaaS platforms, CRMs, and business systems into one analytics layer, then applies AI to every interaction instead of a sample. Capabilities include business intelligence and reporting, speech and text analytics, quality management with automated scoring, real-time assistance for agents and supervisors, workforce management, Playbook Builder for automated action, last-mile connectivity monitoring, and security and governance controls. Most quality programs evaluate 1% to 3% of interactions and report weeks later. SuccessKPI scores 100% of interactions, human and AI, against evaluation forms the customer defines. A human reviewer confirms, adjusts, or overrides every AI-assigned score, and the reasoning behind each score is visible. Who uses SuccessKPI Quality leaders, workforce managers, contact center operations executives, supervisors, analysts, and agents. Customers include Centene, DHL, Maximus, and USDA Rural Development. SuccessKPI is deployed in healthcare, mental health and crisis services, financial services, insurance, government, telecommunications, transportation, and BPO operations, and it scales from small teams to several thousand agents. What SuccessKPI connects to SuccessKPI works alongside existing contact center platforms rather than replacing them. Integrations include Genesys Cloud CX, Amazon Connect, and Cisco, along with CRM, workforce, and business systems. Data can be exported to customer-owned storage such as Amazon S3, and reports can be scheduled and delivered by email or triggered by conditions in the data. How SuccessKPI handles security and compliance The platform runs serverless-first on AWS, and customer data stays in the contracted deployment region, including a dedicated EU environment. SuccessKPI is FedRAMP authorized for US federal customers. Controls include 256-bit AES encryption at rest, TLS in transit, SSO and MFA, role-based access down to the data partition, and automated redaction for PCI and PII. The compliance program covers SOC 2, ISO 27001, ISO 42001, PCI DSS, HIPAA, and GDPR. What problems SuccessKPI solves Contact centers use SuccessKPI to lower cost to serve, to put evidence behind compliance on every interaction rather than a sample, to stabilize workforce cost as AI agents change volume patterns, and to show whether an AI deployment is working before it scales further.

Average Rating: 4.3/5.0

Total Reviews: 96

How Do G2 Users Rate SuccessKPI?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.4/10)
  • Evaluation: 9.5/10 (Category avg: 9.2/10)
  • Calibration: 8.7/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind SuccessKPI?

  • Seller: SuccessKPI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chantilly, US
  • Twitter: @successkpi
    71 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    171 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Hospital & Health Care, Consumer Services
  • Company Size: 60% Medium, 23% Small

What Are Recent G2 Reviews of SuccessKPI?

What Are G2 Users Discussing About SuccessKPI?

Updated August 2026.

How Many Contact Center Quality Assurance Software Products Does G2 Track?

Total Products under this Category: 185

Category Stats (Sep 2026)

  • Average Rating: 4.54/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Cresta (+1.18%) - Among all products in this category, Cresta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Contact Center Quality Assurance Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 36,400+ Authentic Reviews
  • 185+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Quality Assurance Software

G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, SQM CX Quality™, ScorebuddyCX, Genesys Cloud CX, evaluagent, Talkdesk, and Hiya Connect Branded Call.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=sqm-cx-quality&focus%5B%5D=scorebuddycx&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=evaluagent&focus%5B%5D=talkdesk&focus%5B%5D=hiya-connect-branded-call)

QEval

QEval is a contact center quality assurance platform that evaluates customer interactions across voice, chat, and email channels. The software combines manual quality monitoring workflows with AI powered speech analytics to score interactions, detect compliance violations, and analyze customer sentiment. The platform enables quality teams to build customizable evaluation scorecards, monitor agent performance in real time, and connect evaluation results directly to coaching assignments. Supervisors can track coaching completion, measure behavioral changes over time, and maintain libraries of reference interactions demonstrating effective techniques. QEval Speech, the analytics module, processes customer interactions to surface patterns in agent behavior, customer sentiment, and process adherence. The system flags compliance risks, identifies coaching opportunities, and generates automated quality scores. This reduces manual evaluation workload while expanding coverage beyond traditional sample based QA approaches. Reporting capabilities include pre built reports, customizable dashboards, and trend analysis tools. Dashboards display KPIs at organizational, campaign, team, and agent levels. Reports can be filtered by date range, scorecard category, or custom parameters. The platform integrates with existing telephony systems, CRMs, call recording platforms, and workforce management tools via API, SFTP, and cloud storage connections. This allows deployment within established technology stacks without requiring platform replacement. QEval supports compliance monitoring for regulated industries including healthcare, financial services, and telecommunications. Role based access controls and recording encryption address data security requirements. All interactions are logged and retained to support audit documentation. QEval is developed by Etech Global Services, a contact center services provider operating since 2003. The platform is available as cloud hosted SaaS with a 30 day free trial for qualified organizations.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate QEval?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Evaluation: 10.0/10 (Category avg: 9.2/10)
  • Calibration: 10.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind QEval?

  • Seller: Etech Global Services
  • Year Founded: 1997
  • HQ Location: Nacogdoches, US
  • Twitter: @EtechGS
    1,939 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,349 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Do G2 Reviewers Say About QEval?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive analytics in QEval, enabling extensive reporting and insights for informed decision-making.
  • Users value the comprehensive auditing features of QEval, providing essential insights and extensive reporting options.
  • Users value the excellent call quality and comprehensive insights provided by QEval’s extensive reporting features.
  • Users value the comprehensive customer support of QEval, enhancing their daily workflow with extensive insights and reporting.
  • Users value the centralized insights and extensive reporting of QEval, enhancing their daily productivity and decision-making.

What Are Recent G2 Reviews of QEval?

What Are G2 Users Discussing About QEval?

ServiceSim

ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so your agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation. With ServiceSim, agents can train in a virtual practice environment that bridges the gap between classroom training and the contact center floor. Whether it’s addressing complex product inquiries, handling irate customers, or resolving intricate support issues, ServiceSim can prepare your agents for any type of customer service challenge. Companies using ServiceSim typically see a 10-20% decrease in attrition during training, saving them thousands of dollars every year.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate ServiceSim?

  • Third-Party Integrations: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind ServiceSim?

  • Seller: Vistio
  • Year Founded: 2017
  • HQ Location: Charleston, US
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About ServiceSim?

AI-generated summary from verified user reviews

Pros
  • Users value the consistent support provided by the Vistio team, enhancing their experience with ServiceSim.
  • Users value the easy integrations of ServiceSim, enhancing their operational efficiency and user experience.

What Are Recent G2 Reviews of ServiceSim?

Call Center Studio

Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.

Average Rating: 4.8/5.0

Total Reviews: 95

How Do G2 Users Rate Call Center Studio?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)

Who Is the Company Behind Call Center Studio?

  • Seller: Call Center Studio
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Chicago, Illinois
  • Twitter: @CCS4CX
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,816 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Support Executive, Consultant
  • Top Industries: Telecommunications, Consumer Services
  • Company Size: 61% Medium, 26% Small

What Do G2 Reviewers Say About Call Center Studio?

AI-generated summary from verified user reviews

Pros
  • Users find Call Center Studio’s user-friendly interface and support team invaluable for efficient team management and operations.
  • Users highlight the efficiency of Call Center Studio, enhancing call routing and agent productivity effortlessly.
  • Users value the easy setup of Call Center Studio, praising its smooth onboarding and effective integration capabilities.
  • Users appreciate the powerful and flexible features of Call Center Studio, enhancing efficiency and agent performance in a unified platform.
  • Users value the seamless integrations of Call Center Studio, enhancing versatility across various communication channels.
Cons
  • Users find that Call Center Studio's complex reporting lacks needed flexibility and detail for effective usage.
  • Users find the dashboard issues in Call Center Studio limit flexibility and detail in reporting features.
  • Users find the inadequate search functionality limits their ability to efficiently track and manage customer interactions.
  • Users experience integration issues with Call Center Studio, facing inconsistent API behavior and challenges in root cause analysis.
  • Users find the lack of clarity in reporting features limits their ability to track and analyze data effectively.

What Are Recent G2 Reviews of Call Center Studio?

What Are G2 Users Discussing About Call Center Studio?

CustomerSure

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate CustomerSure?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Evaluation: 10.0/10 (Category avg: 9.2/10)
  • Calibration: 10.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind CustomerSure?

Who Uses This Product?

  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About CustomerSure?

AI-generated summary from verified user reviews

Pros
  • Users commend the helpful customer support team, particularly Luke and Darren, for their excellent assistance.
  • Users value the customization flexibility of CustomerSure, appreciating tailored solutions and supportive customer service.
  • Users value the engagement with social posts, enhancing interaction without direct communication.
  • Users value the effective engagement of CustomerSure, enhancing interaction through social media posts.
  • Users value the customization flexibility of CustomerSure, enhancing their experience with tailored solutions.
Cons
  • Users find the dashboard lacking intuitiveness, making it difficult to navigate and understand effectively.
  • Users feel the dashboard needs improvement for better intuitiveness and comprehension during usage.
  • Users find the dashboard not intuitive, expressing a desire for improved clarity and ease of comprehension.

What Are Recent G2 Reviews of CustomerSure?

What Are G2 Users Discussing About CustomerSure?

HGS Agent X

HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs! - AI-powered agent assist - Customer 360° view - Smart knowledge base - Cloud-based omnichannel platform - Interactive voice response (IVR) & assistance - Contact center analytics - Contact center automation HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. 1. Simplified Customer 360 View: To improve the CX, brands worldwide continuously enhance their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to repeatedly explain the same issue or grievance across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. 2. Smarter Knowledge Management: In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectations—not only for top-notch CX but for problem-solving. Regular training is an effective tool to ensure the agents are well prepared to handle all kinds of customer issues, but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding and distribution of business-critical information among agents in real-time. 3. AI-Powered Agent Assist: In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent-assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and solutions to the customers. 4. Real-Time Customer Insights: Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. 5. Reporting and Analytics: With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX consistently. Along with AI-powered solutions, smarter knowledge sharing, and customer 360 views, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.

Average Rating: 3.9/5.0

Total Reviews: 4

How Do G2 Users Rate HGS Agent X?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)

Who Is the Company Behind HGS Agent X?

Who Uses This Product?

  • Company Size: 50% Medium, 25% Small

What Are Recent G2 Reviews of HGS Agent X?

What Are G2 Users Discussing About HGS Agent X?

HiPer Agent Experience

XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers to drive quantifiable improvements in sales results, service metrics, agent engagement, to impact the overall customer experience. Leveraging patented AI technology, XSELL empowers frontline agents to listen, learn and support customers in real-time with the exact information they need to exceed expectations and deliver meaningful, top-performer experiences. Want to learn how you can improve your sales or service experience? Visit us at www.xselltechnologies.com or contact us via learnmore@xselltechnologies.com.

Average Rating: 3.0/5.0

Total Reviews: 1

How Do G2 Users Rate HiPer Agent Experience?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.4/10)

Who Is the Company Behind HiPer Agent Experience?

  • Seller: XSELL Technologies
  • Year Founded: 2014
  • HQ Location: Chicago, US
  • Twitter: @XSELL_TECH
    214 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

Insight7

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Insight7?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind Insight7?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 31% Medium

What Do G2 Reviewers Say About Insight7?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the effective insights generation from Insight7, significantly enhancing research efficiency and clarity.
  • Users find Insight7 easy to use, benefiting from a user-friendly interface that enhances their research efficiency.
  • Users value the time-saving insights that Insight7 provides, enhancing the efficiency of qualitative data analysis significantly.
  • Users value the time-saving capabilities of Insight7, simplifying and accelerating the analysis of qualitative data.
  • Users appreciate the accuracy of Insight7, which enhances quality assurance and provides valuable insights from data analysis.
Cons
  • Users find the limited free outputs restrictive and desire more flexibility for visualizing data trends effectively.
  • Users desire more robust features for data visualization to better identify long-term patterns and trends.
  • Users note accuracy issues in AI analytics, but remain hopeful for future improvements from Insight7's development.
  • Users note limitations in visualization and AI analytics accuracy in Insight7, but see potential for future improvement.
  • Users find the limited free outputs frustrating, as it restricts their ability to fully utilize Insight7.

What Are Recent G2 Reviews of Insight7?

Logicalware

Logicalware is a low-cost multi-channel customer service solution which works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Logicalware, these interactions are converted into actionable tickets and assigned a unique identifier for better tracking.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Logicalware?

  • Evaluation: 10.0/10 (Category avg: 9.2/10)
  • Calibration: 10.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Logicalware?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Logicalware?

Luware

Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate Luware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Evaluation: 6.7/10 (Category avg: 9.2/10)
  • Calibration: 8.3/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Luware?

  • Seller: Luware
  • Year Founded: 2010
  • HQ Location: Zurich, CH
  • Twitter: @luware
    180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®
  • Phone: +41 58 404 28 00

Who Uses This Product?

  • Company Size: 75% Large, 13% Medium

What Do G2 Reviewers Say About Luware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Luware, highlighted by its intuitive interface and smooth integration with Teams.
  • Users value the easy integration with Microsoft Teams, enhancing their daily workflows and overall user experience.
  • Users value the smooth integration of Luware with MS Teams, enhancing daily workflows and user experience.
  • Users commend Luware's quick and friendly customer support, ensuring responsive assistance and efficient issue resolution.
  • Users find implementation ease with Luware exceptional, enjoying quick setup and straightforward configuration without technical expertise.
Cons
  • Users find Luware lacking in missing features such as full change history in reports and bulk user creation.
  • Users find the complex customization process time-consuming and challenging, particularly for smaller teams and administrators.
  • Users find the complex features of Luware require extensive configuration, which can be time-consuming and challenging.
  • Users find the complexity in Luware's setup process to be time-consuming and challenging, particularly for administrators.
  • Users find the difficult setup process time-consuming and challenging, especially for advanced configuration and workflows.

What Are Recent G2 Reviews of Luware?

MediaVault

MediaVault Plus is a secure, scalable and affordable way to archive, retrieve and review call recordings, emails and chats. Designed as a highly scalable cloud-based solution, MediaVault can grow with you and handle the demands of small and enterprise-level organizations. It integrates with leading cloud-based call center solutions and offers multiple options to save recordings for retrieval and review. Recordings are stored in Amazon’s AWS Simple Storage Service (S3) providing a secure (AES-256 encryption), highly scalable and durable solution.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate MediaVault?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Evaluation: 10.0/10 (Category avg: 9.2/10)
  • Calibration: 10.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind MediaVault?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of MediaVault?

MiaRec

MiaRec is an AI-powered conversation intelligence platform built for contact centers. It analyzes 100% of customer conversations to help organizations improve customer experience (CX), automate quality management, strengthen agent performance, reduce customer churn, uncover revenue opportunities, and manage compliance risk. MiaRec brings together three connected products: Conversation Analytics, Auto QA, and Relationship Management. With MiaRec, contact centers can uncover customer sentiment, recurring issues, buying signals, churn risk, and conversation trends; automatically evaluate interactions with customizable AI scorecards; identify coaching opportunities; and capture customer context, follow-up needs, and next steps from every conversation. MiaRec is built around each organization’s business. Teams can customize AI prompts, QA scorecards, signals, metrics, reports, alerts, and workflows to identify what matters most to their customers and operations. MiaRec also helps organizations move from insight to action by using intelligence from customer conversations to trigger follow-ups, alerts, CRM tasks, compliance escalations, and other workflows. Instead of relying on manual call sampling, surveys, and fragmented reporting, contact centers gain continuous visibility into customer interactions and turn conversation data into measurable business outcomes. Learn more: www.miarec.com

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate MiaRec?

  • Evaluation: 10.0/10 (Category avg: 9.2/10)
  • Calibration: 10.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind MiaRec?

  • Seller: MiaRec
  • Year Founded: 2013
  • HQ Location: Campbell, US
  • Twitter: @MiaRecInc
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of MiaRec?

OnviCord

Automated call recording software for call centers and businesses in a broad range of industries.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind OnviCord?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About OnviCord?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful customer support provided by OnviCord, enhancing their overall experience and satisfaction.
  • Users find OnviCord's user-friendly interface makes accessing and managing information effortless, even for non-technical individuals.
  • Users value the easy access provided by OnviCord, appreciating its user-friendly interface and versatile integration options.
  • Users value the easy integrations of OnviCord with various systems, enhancing versatility and operational efficiency.
  • Users value the versatile integration of OnviCord with various PBX and VoIP systems, enhancing operational flexibility.
Cons
  • Users experience access issues with OnviCord, affecting their ability to utilize the product effectively.
  • Users experience data management issues with OnviCord, affecting access and raising concerns over privacy and costs.
  • Users find the cost of OnviCord prohibitive, with higher expenses linked to site operations and privacy concerns.

What Are Recent G2 Reviews of OnviCord?

Operative Intelligence

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a single minute of human oversight. As the market’s only done-for-you, AI-powered speech & text analytics platform, OI can automatically identify: - The exact reasons why customers are contacting in their own words and in real-time - The volume, cost, sentiment, customer satisfaction and resolution of every contact - The root cause of customer pain points and repeat contacts - Exactly which inquiries can be automated with a built in business case ($) - What is driving changes in metrics i.e. Why is AHT increasing? - Agent Effectiveness for 100% of interactions - Agent performance by Inquiry type - Automated Quality Assessments - Operative Intelligence helps you save thousands of hours of human powered manual analysis/observations and improve customer experiences faster. Operative Intelligence requires no new or specialized resources and real-time insights are live in 2 weeks.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate Operative Intelligence?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.4/10)

Who Is the Company Behind Operative Intelligence?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Operative Intelligence?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Operative Intelligence, simplifying implementation and enhancing customer interaction insights.
  • Users value the easy implementation of Operative Intelligence, enabling seamless integration and valuable insights effortlessly.
  • Users appreciate the easy setup of Operative Intelligence, making implementation and use seamless and efficient.
  • Users value the ease of use and implementation of Operative Intelligence, enhancing their ability to gain insights effortlessly.
  • Users enjoy the variety of features in Operative Intelligence, enhancing ease of implementation and decision-making processes.
Cons
  • Users are concerned about accuracy issues, as it relies heavily on high-quality data for reliable insights.
  • Users are wary of the high pricing for Operative Intelligence, which may not suit every business budget.
  • Users find the pricing might be high for some businesses, impacting overall value perception of Operative Intelligence.
  • Users express concerns about the inaccuracy of insights due to reliance on quality customer data.
  • Users express concerns over inaccurate data analysis, highlighting issues arising from reliance on quality data for insights.

What Are Recent G2 Reviews of Operative Intelligence?

Provana Speech Analytics

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate Provana Speech Analytics?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Evaluation: 10.0/10 (Category avg: 9.2/10)
  • Calibration: 10.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Provana Speech Analytics?

  • Seller: Provana
  • Year Founded: 2011
  • HQ Location: Lisle, US
  • LinkedIn® Page: www.linkedin.com
    3,261 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Do G2 Reviewers Say About Provana Speech Analytics?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Provana Speech Analytics, significantly increasing call review efficiency and ease of use.
  • Users value the enhanced call quality of Provana Speech Analytics, with nearly all calls being efficiently reviewed.
  • Users appreciate the ease of use of Provana Speech Analytics, transforming a complex task into a seamless process.
  • Users appreciate the efficiency of Provana Speech Analytics, enabling nearly complete call reviews through automation.
  • Users praise the efficient evaluation process of Provana, significantly enhancing call review capabilities through automation.
Cons
  • Users find the difficult setup of Provana Speech Analytics challenging, especially with keyword configurations and language limitations.
  • Users report inadequate AI capabilities, struggling with language barriers and difficult setup for keyword tracking.
  • Users experience a language barrier and difficulties in setup, particularly with the keyword functionality in Provana.
  • Users face a language barrier with Provana, as it performs better in English compared to other languages.

What Are Recent G2 Reviews of Provana Speech Analytics?

What Are G2 Users Discussing About Provana Speech Analytics?

Quality Assurance

BeyondQA is an AI-powered quality management platform for contact centers, offering automated call audits, agent coaching, speech analytics, and customer experience insights—enabling organizations to scale QA without adding internal overhead.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Quality Assurance?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Evaluation: 10.0/10 (Category avg: 9.2/10)
  • Calibration: 10.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Quality Assurance?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Quality Assurance?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024