# Best Contact Center Quality Assurance Software - Page 7

## How Many Contact Center Quality Assurance Software Products Does G2 Track?

**Total Products under this Category:** 168

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Contact Center Quality Assurance Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 35,400+ Authentic Reviews
- 168+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Quality Assurance Software
 ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, ScorebuddyCX, Genesys Cloud CX, Hiya Connect Branded Call, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=talkdesk)

**Sponsored**

### SuccessKPI

An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-07T23%3A58%3A39Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126944&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%3Fpage%3D7&secure%5Btoken%5D=6f63a23bf0adb575851797f68973dc34013805e52f01121c60c77d6f29e274c6&secure%5Burl%5D=https%3A%2F%2Fsuccesskpi.com%2Fsolutions&secure%5Burl_type%5D=paid_promos)

### [QEval](https://www.g2.com/products/qeval/reviews)

QEval is a contact center quality assurance platform that evaluates customer interactions across voice, chat, and email channels. The software combines manual quality monitoring workflows with AI powered speech analytics to score interactions, detect compliance violations, and analyze customer sentiment. The platform enables quality teams to build customizable evaluation scorecards, monitor agent performance in real time, and connect evaluation results directly to coaching assignments. Supervisors can track coaching completion, measure behavioral changes over time, and maintain libraries of reference interactions demonstrating effective techniques. QEval Speech, the analytics module, processes customer interactions to surface patterns in agent behavior, customer sentiment, and process adherence. The system flags compliance risks, identifies coaching opportunities, and generates automated quality scores. This reduces manual evaluation workload while expanding coverage beyond traditional sample based QA approaches. Reporting capabilities include pre built reports, customizable dashboards, and trend analysis tools. Dashboards display KPIs at organizational, campaign, team, and agent levels. Reports can be filtered by date range, scorecard category, or custom parameters. The platform integrates with existing telephony systems, CRMs, call recording platforms, and workforce management tools via API, SFTP, and cloud storage connections. This allows deployment within established technology stacks without requiring platform replacement. QEval supports compliance monitoring for regulated industries including healthcare, financial services, and telecommunications. Role based access controls and recording encryption address data security requirements. All interactions are logged and retained to support audit documentation. QEval is developed by Etech Global Services, a contact center services provider operating since 2003. The platform is available as cloud hosted SaaS with a 30 day free trial for qualified organizations.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate QEval?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind QEval?

- **Seller:** [Etech Global Services](https://www.g2.com/sellers/etech-global-services-ef01de7f-cab5-45a5-8ebc-4496d028017b)
- **Year Founded:** 2003
- **HQ Location:** Nacogdoches, Texas, United States
- **Twitter:** @EtechGS  
1,939 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2639d0c3dd22acf09f7a7ab2c4a403f7c1b09a5fad481bc67aa7c8d577739703&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fetech-global-services&secure%5Burl_type%5D=linkedin_company_website)  
3,210 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Do G2 Reviewers Say About QEval?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **extensive reporting features** of QEval, enabling comprehensive insights and easy report generation.
- Users value the **comprehensive auditing features** of QEval, enabling detailed insights and extensive reporting options.
- Users value the **excellent call quality** and comprehensive reporting features of QEval for optimized insights.
- Users value the **comprehensive customer support** of QEval, seamlessly integrating insights and reporting features for daily use.
- Users value the **daily use** of QEval for its extensive reporting and consolidated agent insights in one place.

#### What Are Recent G2 Reviews of QEval?

**["QEval Pro"](https://www.g2.com/survey_responses/qeval-review-5158805)**

**Rating:** 5.0/5.0 stars

_— Shannon H._

[Read full review](https://www.g2.com/survey_responses/qeval-review-5158805)

**["Amazing Analytic tool. One stop solution for all your Quality requirements"](https://www.g2.com/survey_responses/qeval-review-11695437)**

**Rating:** 5.0/5.0 stars

_— Sohel S._

[Read full review](https://www.g2.com/survey_responses/qeval-review-11695437)

#### What Are G2 Users Discussing About QEval?

- [What is QEval Pro used for?](https://www.g2.com/discussions/what-is-qeval-pro-used-for)

### [ServiceSim](https://www.g2.com/products/servicesim/reviews)

ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so your agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation. With ServiceSim, agents can train in a virtual practice environment that bridges the gap between classroom training and the contact center floor. Whether it’s addressing complex product inquiries, handling irate customers, or resolving intricate support issues, ServiceSim can prepare your agents for any type of customer service challenge. Companies using ServiceSim typically see a 10-20% decrease in attrition during training, saving them thousands of dollars every year.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate ServiceSim?

- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ServiceSim?

- **Seller:** [Vistio](https://www.g2.com/sellers/vistio)
- **Year Founded:** 2017
- **HQ Location:** Charleston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f32691c19ebd0a27571a3b2cf5b8d2ce95f26cffa40c793ac1a7b7ed3533e7be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvistio%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About ServiceSim?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **consistent support** provided by the Vistio team, enhancing their experience with ServiceSim.
- Users value the **easy integrations** of ServiceSim, enhancing their operational efficiency and user experience.

#### What Are Recent G2 Reviews of ServiceSim?

**["Great"](https://www.g2.com/survey_responses/servicesim-review-8769692)**

**Rating:** 5.0/5.0 stars

_— Verified User in Utilities_

[Read full review](https://www.g2.com/survey_responses/servicesim-review-8769692)

**["The best training tool!!!"](https://www.g2.com/survey_responses/servicesim-review-8770223)**

**Rating:** 5.0/5.0 stars

_— Destiny S._

[Read full review](https://www.g2.com/survey_responses/servicesim-review-8770223)

### [Vanie](https://www.g2.com/products/vanie/reviews)

Vanie’s Agentic AI Call Analysis empowers contact centers with 100% real-time insights across all omnichannel interactions calls, chats, and emails. Instantly flag compliance issues, proactively identify risks, and boost agent performance through AI-powered coaching. Transform every customer interaction into valuable insights that enhance efficiency, elevate customer satisfaction, and fuel business growth. 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀: 𝟭𝟬𝟬% 𝗤𝗔 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲 – Analyze and evaluate every customer interaction automatically, eliminating manual sampling while ensuring consistent quality and compliance. 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗔𝗴𝗲𝗻𝘁 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 – Deliver AI-driven coaching, performance feedback, and customized recommendations to help agents continuously improve. 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗔𝗴𝗲𝗻𝘁 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 – Provide agents with live guidance, next-best actions, and knowledge support during customer conversations for faster and more accurate resolutions. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 & 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 – Access AI-powered dashboards and analytics to monitor KPIs, optimize operations, improve workforce performance, and make data-driven business decisions. 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 – Extract actionable insights from every interaction, including customer sentiment, intent, compliance, trends, and performance metrics. 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗩𝗼𝗶𝗰𝗲 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 – Monitor live conversations to detect sentiment shifts, compliance violations, keywords, silence, interruptions, and escalation risks in real time. 𝗖𝗦𝗔𝗧 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 – Measure customer satisfaction, identify service improvement opportunities, and enhance customer experiences through AI-powered satisfaction analysis. Vanie LLM helps organizations improve quality assurance, empower agents, optimize contact center operations, and deliver exceptional customer experiences with AI-powered automation and actionable insights.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Vanie?

- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Vanie?

- **Seller:** [Vanie](https://www.g2.com/sellers/vanie)
- **HQ Location:** Pune, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e54e5fd477d91f78e84f30c561845bc3e428ac6e5b01eb7bbeadd28e05e789&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvanie%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Vanie?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Vanie's **efficient call auditing** capabilities, streamlining processes while ensuring accuracy in agent performance assessment.
- Users appreciate Vanie's **automation capabilities** , which simplify call auditing while enhancing accuracy and efficiency in performance tracking.
- Users appreciate Vanie's **coaching capabilities** , finding it effective in enhancing agent performance through structured feedback and insights.
- Users value Vanie's **clear dashboard and structured reports** that simplify tracking agent performance and identifying improvement areas.
- Users appreciate Vanie's **ease of use** , enjoying the smooth setup and clear dashboard for efficient call auditing.

#### What Are Recent G2 Reviews of Vanie?

**["Vanie Cut Our Quality Audit Time Dramatically"](https://www.g2.com/survey_responses/vanie-review-12951879)**

**Rating:** 5.0/5.0 stars

_— Gavin E._

[Read full review](https://www.g2.com/survey_responses/vanie-review-12951879)

**["Automated Call Audits Made Easy"](https://www.g2.com/survey_responses/vanie-review-12408454)**

**Rating:** 5.0/5.0 stars

_— Max S._

[Read full review](https://www.g2.com/survey_responses/vanie-review-12408454)

### [CustomerSure](https://www.g2.com/products/customersure/reviews)

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

**Average Rating:** 4.5/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate CustomerSure?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CustomerSure?

- **Seller:** [CustomerSure](https://www.g2.com/sellers/customersure)
- **Year Founded:** 2010
- **HQ Location:** Newcastle upon Tyne, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=820ef89d52dbe531e03e7df7892e45484eb5003423fcb6a3f92a13e28c6dc1c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomersure%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 33% Medium

#### What Do G2 Reviewers Say About CustomerSure?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **helpful customer support** from Luke and Darren, enhancing their experience with customisation flexibility.
- Users value the **flexible customization options** of CustomerSure, enhanced by supportive team members like Luke and Darren.
- Users value the **engagement with social posts** , which enhances their connection and interaction with CustomerSure.
- Users value the **engagement with social posts** , enhancing interactions and connection through CustomerSure's system.
- Users value the **customization flexibility** of CustomerSure, greatly appreciating the helpful support from the team.

##### Cons

- Users find the **dashboard lacking in intuitiveness** , making it difficult to navigate and fully utilize the features.
- Users feel the **dashboard needs improvement** for better intuitiveness and comprehension, affecting overall usability.
- Users find the **dashboard not intuitive** , suggesting improvements for better comprehension and ease of use.

#### What Are Recent G2 Reviews of CustomerSure?

**["Pleasure to work with!"](https://www.g2.com/survey_responses/customersure-review-10041552)**

**Rating:** 5.0/5.0 stars

_— Kristine Y._

[Read full review](https://www.g2.com/survey_responses/customersure-review-10041552)

**["Flexible software and great service at a good price"](https://www.g2.com/survey_responses/customersure-review-10042100)**

**Rating:** 5.0/5.0 stars

_— Paul M._

[Read full review](https://www.g2.com/survey_responses/customersure-review-10042100)

#### What Are G2 Users Discussing About CustomerSure?

- [What is CustomerSure used for?](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) - 1 upvote
- [What is CustomerSure used for?](https://www.g2.com/discussions/what-is-customersure-used-for) - 1 upvote

### [HGS Agent X](https://www.g2.com/products/hgs-agent-x/reviews)

HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs! - AI-powered agent assist - Customer 360° view - Smart knowledge base - Cloud-based omnichannel platform - Interactive voice response (IVR) & assistance - Contact center analytics - Contact center automation HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. 1. Simplified Customer 360 View: To improve the CX, brands worldwide continuously enhance their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to repeatedly explain the same issue or grievance across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. 2. Smarter Knowledge Management: In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectations—not only for top-notch CX but for problem-solving. Regular training is an effective tool to ensure the agents are well prepared to handle all kinds of customer issues, but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding and distribution of business-critical information among agents in real-time. 3. AI-Powered Agent Assist: In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent-assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and solutions to the customers. 4. Real-Time Customer Insights: Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. 5. Reporting and Analytics: With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX consistently. Along with AI-powered solutions, smarter knowledge sharing, and customer 360 views, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate HGS Agent X?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)

#### Who Is the Company Behind HGS Agent X?

- **Seller:** [Hinduja Global Solutions](https://www.g2.com/sellers/hinduja-global-solutions)
- **Year Founded:** 2000
- **HQ Location:** Chicago, Illinois, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a0db67f7c29b5732a00d6d8c0cc6b9c8f00cabc387341b7912503f987734d25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhinduja-global-solutions-inc--%2F&secure%5Burl_type%5D=linkedin_company_website)  
28,012 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Are Recent G2 Reviews of HGS Agent X?

**["Good Contact Center"](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783)**

**Rating:** 4.5/5.0 stars

_— Sravan K._

[Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783)

**["HGS Agent X: Live Customer Support Simplified"](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361)**

**Rating:** 4.5/5.0 stars

_— Piyush Narayan R._

[Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361)

#### What Are G2 Users Discussing About HGS Agent X?

- [What is HGS Agent X used for?](https://www.g2.com/discussions/what-is-hgs-agent-x-used-for)

### [HiPer Agent Experience](https://www.g2.com/products/hiper-agent-experience/reviews)

XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers to drive quantifiable improvements in sales results, service metrics, agent engagement, to impact the overall customer experience. Leveraging patented AI technology, XSELL empowers frontline agents to listen, learn and support customers in real-time with the exact information they need to exceed expectations and deliver meaningful, top-performer experiences. Want to learn how you can improve your sales or service experience? Visit us at www.xselltechnologies.com or contact us via learnmore@xselltechnologies.com.

**Average Rating:** 3.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate HiPer Agent Experience?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.3/10)

#### Who Is the Company Behind HiPer Agent Experience?

- **Seller:** [XSELL Technologies](https://www.g2.com/sellers/xsell-technologies)
- **Year Founded:** 2014
- **HQ Location:** Chicago, US
- **Twitter:** @XSELL\_TECH  
214 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b4292d0dd4cd12d3976c952fac7b1253078dc33ba1264b8e55b2d4f48504d60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxsell-tech%2F&secure%5Burl_type%5D=linkedin_company_website)  
101 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [Insight7](https://www.g2.com/products/insight7/reviews)

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

**Average Rating:** 4.7/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Insight7?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Insight7?

- **Seller:** [Insight7.io](https://www.g2.com/sellers/insight7-io)
- **Year Founded:** 2022
- **HQ Location:** Florida, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7aeecd9e4b0ced71507aabb86a539dea930a19108dfbbbe6d7e15e7a056c441&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsight7hq&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 62% Small, 31% Medium

#### What Do G2 Reviewers Say About Insight7?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Insight7 to be **easy to use** with a user-friendly interface that enhances their research efficiency.
- Users value the **insight generation capabilities** of Insight7, significantly enhancing efficiency and depth in research analysis.
- Users appreciate the **time-saving insights analysis** of Insight7, enhancing efficiency in evaluating qualitative data significantly.
- Users love how Insight7 offers **time-saving capabilities** that streamline their qualitative data analysis process effectively.
- Users highlight the **time-saving** benefits of Insight7, streamlining research and enhancing the analysis of qualitative data.

##### Cons

- Users are disappointed with **limited free outputs** and the inability to rename or edit documents in their library.
- Users desire **more robust features** for visualizing data trends, as current limitations hinder identifying long-term patterns.
- Users note **accuracy issues** with Insight7's AI analytics but remain optimistic about future improvements.
- Users note that the **accuracy of AI analytics** in Insight7 needs improvement, but see potential for growth.
- Users are frustrated by the **feature limitations** of Insight7, particularly the restriction to only 3 free outputs.

#### What Are Recent G2 Reviews of Insight7?

**["Better experience with Insight7"](https://www.g2.com/survey_responses/insight7-review-11798102)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/insight7-review-11798102)

**["One of the best research support platforms"](https://www.g2.com/survey_responses/insight7-review-10567157)**

**Rating:** 5.0/5.0 stars

_— Meghan G._

[Read full review](https://www.g2.com/survey_responses/insight7-review-10567157)

### [Logicalware](https://www.g2.com/products/logicalware/reviews)

Logicalware is a low-cost multi-channel customer service solution which works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Logicalware, these interactions are converted into actionable tickets and assigned a unique identifier for better tracking.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Logicalware?

- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Logicalware?

- **Seller:** [Logicalware](https://www.g2.com/sellers/logicalware)
- **HQ Location:** Oslo, Oslo, Norway
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b63542700b2ee80aff57472173f7819220ebf05cae6fdda511d7bf882036baee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpuzzel-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
312 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Logicalware?

**["Logicalware"](https://www.g2.com/survey_responses/logicalware-review-8565967)**

**Rating:** 5.0/5.0 stars

_— Melissa G._

[Read full review](https://www.g2.com/survey_responses/logicalware-review-8565967)

### [Luware](https://www.g2.com/products/luware/reviews)

Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording.

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Luware?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Evaluation:** 6.7/10 (Category avg: 9.1/10)
- **Calibration:** 8.3/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 6.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Luware?

- **Seller:** [Luware](https://www.g2.com/sellers/luware)
- **Year Founded:** 2010
- **HQ Location:** Zurich, CH
- **Twitter:** @luware  
180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a751685038f8e086ef842d1dbd69a6d06ea8dead69031916963104539d72503b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fluware%2F&secure%5Burl_type%5D=linkedin_company_website)  
167 employees on LinkedIn®
- **Phone:** +41 58 404 28 00

#### Who Uses This Product?

- **Company Size:** 75% Large, 13% Medium

#### What Do G2 Reviewers Say About Luware?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Luware, highlighting its intuitive interface and straightforward implementation process.
- Users love the **easy integrations** with MS Teams and other systems, enhancing their workflow and user experience.
- Users value the **seamless integration** with Microsoft Teams, enhancing daily workflows with effortless routing and management.
- Users appreciate the **quick and friendly customer support** from Luware, enhancing their overall experience with the product.
- Users appreciate the **quick and straightforward implementation** of Luware, making it accessible for all skill levels.

##### Cons

- Users note significant **missing features** such as full change history in reports and bulk user creation.
- Users face challenges with **complex customization** , experiencing time-consuming configurations and a steep learning curve for administrators.
- Users find the **complex features** of Luware require time-consuming configurations and present a steep learning curve.
- Users find the **complexity** of Luware's setup to be time-consuming and challenging, especially for smaller teams.
- Users find the **difficult setup** of Luware to be time-consuming, especially for complex workflows and advanced features.

#### What Are Recent G2 Reviews of Luware?

**["Very professional partner"](https://www.g2.com/survey_responses/luware-review-11536322)**

**Rating:** 5.0/5.0 stars

_— Luis Alexandre Bosshard A._

[Read full review](https://www.g2.com/survey_responses/luware-review-11536322)

**["Luware: A Well-Rounded Contact Center Solution"](https://www.g2.com/survey_responses/luware-review-11530364)**

**Rating:** 5.0/5.0 stars

_— Bradley J._

[Read full review](https://www.g2.com/survey_responses/luware-review-11530364)

### [MediaVault](https://www.g2.com/products/mediavault/reviews)

MediaVault Plus is a secure, scalable and affordable way to archive, retrieve and review call recordings, emails and chats. Designed as a highly scalable cloud-based solution, MediaVault can grow with you and handle the demands of small and enterprise-level organizations. It integrates with leading cloud-based call center solutions and offers multiple options to save recordings for retrieval and review. Recordings are stored in Amazon’s AWS Simple Storage Service (S3) providing a secure (AES-256 encryption), highly scalable and durable solution.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate MediaVault?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MediaVault?

- **Seller:** [MediaVault](https://www.g2.com/sellers/mediavault)
- **Year Founded:** 2014
- **HQ Location:** Kansas City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90102f8638af4de897b4d0ff3a7bdd3570db87f1ae49a5f502b70687ffa2fad8&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmediavault-plus&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of MediaVault?

**["Secure Solution for Call Recording, Chat, Email Storage & Retreaval"](https://www.g2.com/survey_responses/mediavault-review-7691927)**

**Rating:** 5.0/5.0 stars

_— Scott T._

[Read full review](https://www.g2.com/survey_responses/mediavault-review-7691927)

### [MiaRec](https://www.g2.com/products/miarec/reviews)

MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries. Key Features: Auto QA Customer Experience Insights Sales & Revenue Insights Auto Follow-Ups & Workflow Automation AI Prompt Designer Learn more at www.miarec.com

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate MiaRec?

- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MiaRec?

- **Seller:** [MiaRec](https://www.g2.com/sellers/miarec)
- **Year Founded:** 2013
- **HQ Location:** Campbell, US
- **Twitter:** @MiaRecInc
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fbd336eed9aceec394b31ccb3b110cba44b1f7e28bacba33f2c9616f7c938c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmiarec%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of MiaRec?

**["MiaRec is a automated QA for contact centers.."](https://www.g2.com/survey_responses/miarec-review-9506894)**

**Rating:** 5.0/5.0 stars

_— Farrok S._

[Read full review](https://www.g2.com/survey_responses/miarec-review-9506894)

### [OnviCord](https://www.g2.com/products/onvisource-onvicord/reviews)

Automated call recording software for call centers and businesses in a broad range of industries.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind OnviCord?

- **Seller:** [OnviSource](https://www.g2.com/sellers/onvisource-22fe944e-05aa-44cc-86e1-eb9dd143a2d2)
- **Year Founded:** 2004
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8de0c98767378fe0bebf9e09348c91dcd3f125d3a82ee6db3a1c02b4b94cedfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonvisource&secure%5Burl_type%5D=linkedin_company_website)  
56 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About OnviCord?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate OnviCord's **helpful customer support** , enhancing their experience and resolving issues effectively.
- Users value the **user-friendly interface** of OnviCord, making information management accessible for everyone.
- Users value the **easy access** provided by OnviCord, facilitating seamless integration and effortless information management.
- Users appreciate the **easy integrations** of OnviCord, enhancing versatility with various PBX and VoIP systems effortlessly.
- Users value the **product versatility** of OnviCord, appreciating its seamless integration with various PBX and VoIP systems.

##### Cons

- Users face **access issues** with OnviCord, which can hinder their experience and limit functionality.
- Users report **data management issues** with OnviCord, including access problems and privacy concerns with cloud storage.
- Users express concerns about the **high cost** of OnviCord, which may vary based on site operations.

#### What Are Recent G2 Reviews of OnviCord?

**["Secure and Scalable Call Recording"](https://www.g2.com/survey_responses/onvicord-review-10148570)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/onvicord-review-10148570)

### [Operative Intelligence](https://www.g2.com/products/operative-intelligence/reviews)

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a single minute of human oversight. As the market’s only done-for-you, AI-powered speech & text analytics platform, OI can automatically identify: - The exact reasons why customers are contacting in their own words and in real-time - The volume, cost, sentiment, customer satisfaction and resolution of every contact - The root cause of customer pain points and repeat contacts - Exactly which inquiries can be automated with a built in business case ($) - What is driving changes in metrics i.e. Why is AHT increasing? - Agent Effectiveness for 100% of interactions - Agent performance by Inquiry type - Automated Quality Assessments - Operative Intelligence helps you save thousands of hours of human powered manual analysis/observations and improve customer experiences faster. Operative Intelligence requires no new or specialized resources and real-time insights are live in 2 weeks.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Operative Intelligence?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Operative Intelligence?

- **Seller:** [Operative Intelligence](https://www.g2.com/sellers/operative-intelligence)
- **Year Founded:** 2019
- **HQ Location:** Los Angeles, US
- **LinkedIn® Page:** [au.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4d431f9aa85141daf21d0be59102aca6bdfc42ffbc5c6c637f83e39143b5195&secure%5Burl%5D=https%3A%2F%2Fau.linkedin.com%2Fcompany%2Foperative-intelligence&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Operative Intelligence?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** and implementation of Operative Intelligence, making data insights accessible and hassle-free.
- Users highlight the **easy implementation** of Operative Intelligence, significantly enhancing their ability to derive valuable insights seamlessly.
- Users value the **easy setup** of Operative Intelligence, enabling seamless integration and swift implementation for better insights.
- Users value the **ease of use and implementation** of Operative Intelligence, enhancing their ability to unlock customer insights.
- Users highlight the **variety of features** in Operative Intelligence, enhancing their ability to extract valuable customer insights.

##### Cons

- Users express concerns about **accuracy issues** due to reliance on high-quality data for insights in Operative Intelligence.
- Users find the **high pricing** of Operative Intelligence potentially burdensome for smaller businesses looking to invest.
- Users feel the pricing of Operative Intelligence might be **high for some businesses** , limiting its accessibility and adoption.
- Users express concerns about **inaccuracy** in customer insights due to reliance on quality data for analysis.
- Users express concerns about **inaccurate data analysis** affecting insights and decision-making in Operative Intelligence.

#### What Are Recent G2 Reviews of Operative Intelligence?

**["efficiency and accuracy."](https://www.g2.com/survey_responses/operative-intelligence-review-9907945)**

**Rating:** 5.0/5.0 stars

_— Dan James M._

[Read full review](https://www.g2.com/survey_responses/operative-intelligence-review-9907945)

**["Show drafts volume\_up Operative Intelligence: Unveiling Customer Mysteries"](https://www.g2.com/survey_responses/operative-intelligence-review-9806735)**

**Rating:** 4.0/5.0 stars

_— Deepak S._

[Read full review](https://www.g2.com/survey_responses/operative-intelligence-review-9806735)

### [Provana Speech Analytics](https://www.g2.com/products/provana-speech-analytics/reviews)

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Provana Speech Analytics?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Provana Speech Analytics?

- **Seller:** [Provana](https://www.g2.com/sellers/provana)
- **Year Founded:** 2011
- **HQ Location:** Lisle, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=212b360e84c9eb14b03f7f31d344961482a5f0370b98b650b9f03036149058cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprovanallc&secure%5Burl_type%5D=linkedin_company_website)  
2,328 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Do G2 Reviewers Say About Provana Speech Analytics?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation capabilities** of Provana Speech Analytics, drastically increasing call review efficiency and ease.
- Users value the **enhanced call quality** provided by Provana, significantly improving the review process through automation.
- Users appreciate the **ease of use** of Provana Speech Analytics, significantly enhancing call review efficiency through automation.
- Users find that Provana Speech Analytics significantly enhances **efficiency** by automating call reviews, increasing coverage to nearly 100%.
- Users appreciate the **automated evaluation process** of Provana Speech Analytics, significantly increasing call review efficiency.

##### Cons

- Users find the **difficult setup** of Provana Speech Analytics challenging, particularly regarding keyword configuration and language limits.
- Users express concern over the **inadequate AI capabilities** , especially with language variations and keyword setup difficulties.
- Users find the **initial setup challenging** , especially regarding language support and keyword configurations in Provana Speech Analytics.
- Users experience a significant **language barrier** with Provana Speech Analytics, particularly outside of English functionality.

#### What Are Recent G2 Reviews of Provana Speech Analytics?

**["Provana positively impacted our effectiveness and Quality Assurance training."](https://www.g2.com/survey_responses/provana-speech-analytics-review-8090575)**

**Rating:** 5.0/5.0 stars

_— Nickole F._

[Read full review](https://www.g2.com/survey_responses/provana-speech-analytics-review-8090575)

**["Great took for monitoring calls"](https://www.g2.com/survey_responses/provana-speech-analytics-review-11074506)**

**Rating:** 4.0/5.0 stars

_— saba b._

[Read full review](https://www.g2.com/survey_responses/provana-speech-analytics-review-11074506)

#### What Are G2 Users Discussing About Provana Speech Analytics?

- [What is Provana Speech Analytics used for?](https://www.g2.com/discussions/what-is-provana-speech-analytics-used-for)

### [Quality Assurance](https://www.g2.com/products/beyond-qa-quality-assurance/reviews)

BeyondQA is an AI-powered quality management platform for contact centers, offering automated call audits, agent coaching, speech analytics, and customer experience insights—enabling organizations to scale QA without adding internal overhead.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Quality Assurance?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Quality Assurance?

- **Seller:** [Beyond QA](https://www.g2.com/sellers/beyond-qa)
- **HQ Location:** Pharr, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e570cd223479f9464f9449f4e20fe5fe3447242263665d0cdd7dc341d1f7f41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbeyondqa&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Quality Assurance?

**["Quality Assurance Review: Insights & Opportunities"](https://www.g2.com/survey_responses/quality-assurance-review-11299032)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/quality-assurance-review-11299032)

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[Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Contact center quality assurance software is designed to help businesses evaluate the performance of their customer service operations. For call centers and customer service teams, quality assurance (QA) is an essential process for improving customer satisfaction and employee engagement. Contact center quality assurance software is primarily used by customer service managers to assess agent performance, provide timely feedback to employees, and increase department productivity. Contact center quality assurance software can be integrated with other sales or customer service tools such as [CRM software](https://www.g2.com/categories/crm) or [help desk software](https://www.g2.com/categories/help-desk), but many also offer the option to be used as a standalone product.

While many companies offer contact center quality assurance solutions as a standalone product, there are a few who offer an all-in-one solution in which quality assurance is provided as an additional feature along with the product’s core offering.

To qualify for inclusion in the Contact Center Quality Assurance category, a product must:

- Facilitate the creation and customization of scorecards for evaluating customer interactions
- Offer tools for delivering personalized feedback or coaching sessions to agents
- Provide analytics that give insight into team and agent performance
- Integrate with other customer service or CRM software
- Be specifically intended for use within a call center environment

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