# Samespace Reviews **Vendor:** Samespace **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About Samespace Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. ## Samespace Pros & Cons **What users like:** - Users commend the **AI efficiency** of Samespace, enhancing real-time monitoring and improving task performance significantly. (1 reviews) - Users appreciate the **automation features** of Samespace, enhancing their workflow efficiency and customer interaction management. (1 reviews) - Users value the **effective communication** facilitated by Samespace, allowing for seamless interactions and enhanced workflow. (1 reviews) - Users benefit from the **seamless CRM integration** with Samespace, resulting in smooth workflow management and enhanced efficiency. (1 reviews) - Users value the **customization** options of Samespace, enabling tailored experiences that enhance productivity and satisfaction. (1 reviews) - Ease of Use (1 reviews) - Easy Integration (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) - Feature Abundance (1 reviews) **What users dislike:** - Users frequently experience **connection issues** , which disrupts their overall experience despite good setup on their end. (1 reviews) - Users express frustration with the **limited AI capabilities** , leading to headaches during customization and connection issues. (1 reviews) - Users often experience **integration issues** that lead to headaches and connection problems, affecting their overall satisfaction. (1 reviews) - Users experience **language limitations** in Samespace, causing frustration and potential communication challenges. (1 reviews) - Users experience **limited customization options** with Samespace, leading to frustration and headaches during usage. (1 reviews) - Limited Functionality (1 reviews) - Time Limitations (1 reviews) - Unstable Connection (1 reviews) - Unstable Connectivity (1 reviews) ## Samespace Reviews ### 1. Samespace - A Powerful and Underrated AI Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Parthiv M. | Software engineer - React, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Samespace?** Samespace AI Tool is User Friendly and users navigate easily, so this is the main benefit for the user perspective. This is Seamless integration with the popular CRM System so this is the reason smooth Workflow management. Samespace is a real time monitoring and analytics so this feature is helping for the task performance effeciency The call distribution and filter features is a customer interactions prespective more effective. **What do you dislike about Samespace?** The AI Tools in the customization options are very limited so this reason users some time headaches. Sometimes I face a connection issue, so this is a major issue, the all is good from my end. **What problems is Samespace solving and how is that benefiting you?** Samespace is a one step up for the AI, because customer interactions and team collaboration and her service is all the good. Some interesting feature is like a CRM integration,Real time monitoring and CRM Integration. Main Benefites is a smart call routing system and filtering is a reducing user time so this is a best points. ### 2. Great tool for training, self performance review and quality tracking purpose! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Samespace?** Samespace has easy to use UI, where you can filter any calls that you specifically would want to watch / hear. Apart from the UI, it has great integrations with Saelsforce and alike tools. **What do you dislike about Samespace?** Nothing as of yet that I could see as a misfit. **What problems is Samespace solving and how is that benefiting you?** - Quality and training purpose - Tracking calls for note keeping purpose - Log keeping of the number of calls made for outbounding ### 3. The product has great features and is very user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Md Abdul H. | Best SEO/SMM Service Provider., Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Samespace?** Samespace is the most efficient way to manage your business, whether you're a small entrepreneur or an established business. It has great features that help with everything from creating new customer accounts to tracking sales and expenses. I am very impressed by Samespace's features and how well it works for my business as a whole. **What do you dislike about Samespace?** The product has great features and is very user-friendly. I am always excited to use the tools that Samespace provides. The customer service is excellent as well, which allows me to get my questions answered right away! I don't dislikes anything. **What problems is Samespace solving and how is that benefiting you?** Samespace is a business tool that increases productivity, customer experience and employee engagement. Samespace helps you organize your email and social media in one place so it’s easy to manage them all from one place. It also has great analytics tools that help you gain valuable insights into how your company is performing on social media, plus important metrics such as time spent reading emails or viewing Facebook posts can be tracked to see which content drives the most clicks or comments. The best part about this product is that it provides excellent business insights! - [View Samespace pricing details and edition comparison](https://www.g2.com/products/samespace-samespace/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+21%3A34%3A29+-0500&secure%5Bsession_id%5D=f0a47604-0ead-4833-94f3-944613a32628&secure%5Btoken%5D=8411e84d79e7ba29fddbb1f4898e72fb1559675d7c221212ae790fd7364bc157&format=llm_user) ## Samespace Features **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Engagement** - Feedback - Dashboards - Training **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Performance** - Integrations - Compliance **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Generative AI** - AI Text Generation - AI Text Summarization **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Samespace Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,721 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,546 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (566 reviews)