---
title: Spade Reviews
meta_title: 'Spade Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Spade works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Spade Reviews
**Vendor:** Spadeondemand  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Spade
Spade is a cloud based Quality Monitoring tool to measure the Quality of voice and non-voice interactions between your customer and Front Line Staff at your contact centers




## Spade Reviews
  ### 1. Makes Quality Tracking a hassle free process

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nili J. | Team Coach, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 25, 2024

**What do you like best about Spade?**

easy to implement and integrate with other apps, it helps us to audit calls easily and provide feedback on spot to employees on their calls.

**What do you dislike about Spade?**

Sometimes the software lags on certain pages or while playing a call recording

**What problems is Spade solving and how is that benefiting you?**

helping us to identify incorrect information being provided on calls by contact center employees and provide feedback for improvement on the same.



- [View Spade pricing details and edition comparison](https://www.g2.com/products/spade/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-06+05%3A36%3A54+-0500&secure%5Bsession_id%5D=13a0f159-3718-40e8-a99b-bb2b7dfd3f2f&secure%5Btoken%5D=4a9f6c2d67e5c0ef41a2e32cfc2152373de27065b3244ce67c591757719dae6c&format=llm_user)

## Spade Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording

## Top Spade Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)
  - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews)