# Aceyus Reviews
**Vendor:** Aceyus  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Aceyus
Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions. In business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.




## Aceyus Reviews
  ### 1. Out of the box insights and visibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan P. | Site Reliabilty Engineer Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** July 06, 2020

**What do you like best about Aceyus?**

One of the easiest tools available in the space to have immediate visibility to your entire enterprise. Out of the box comes the majority of reporting needs and customization is simple for even more insight.

**What do you dislike about Aceyus?**

My current iteration has quite a few pieces of hardware to power it for a significant number of users (2k+). I'd rather be based in AWS or Kubernetes but I can't imagine that's not on the horizon in 2020

**What problems is Aceyus solving and how is that benefiting you?**

Having access to real time data provides all users visibility into how their specific areas of the business are performing. Being able to see trends and imbalances within the enterprise, allows for real time management of agents, skilling, and routing.


## Aceyus Discussions
  - [What is Aceyus used for?](https://www.g2.com/discussions/what-is-aceyus-used-for)

- [View Aceyus pricing details and edition comparison](https://www.g2.com/products/aceyus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+18%3A30%3A17+-0500&secure%5Bsession_id%5D=c98ab51e-ebd1-419c-bc32-ad60391186a6&secure%5Btoken%5D=9f1bed383e354b24532d4e907f8c1a8fde183075511bc02931b26b9c7f305754&format=llm_user)

## Aceyus Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Engagement**
- Feedback
- Dashboards
- Training

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Performance**
- Integrations
- Compliance

**Administrative**
- Call Recording
- Reporting & Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization

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