# Provana Speech Analytics Reviews **Vendor:** Provana **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About Provana Speech Analytics Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50% ## Provana Speech Analytics Pros & Cons **What users like:** - Users appreciate the **automation capabilities** of Provana, significantly improving call review efficiency and ease of use. (1 reviews) - Users value the **automated call quality review** in Provana, significantly increasing efficiency and accuracy in evaluations. (1 reviews) - Users value the **ease of use** of Provana Speech Analytics, which automates reviews for nearly all calls effortlessly. (1 reviews) - Users find that Provana Speech Analytics enhances **efficiency** by automating call reviews, boosting productivity significantly. (1 reviews) - Users appreciate the **automated evaluation process** of Provana, significantly enhancing call review efficiency and ease. (1 reviews) - Reporting (1 reviews) **What users dislike:** - Users find **difficult setup** challenging, especially with configuring keywords and overcoming language barriers in Provana. (1 reviews) - Users face a **language barrier** with Provana, as it struggles with non-English languages and keyword setup challenges. (1 reviews) - Users face a **language barrier** and experience challenges with setup, especially in managing key words effectively. (1 reviews) - Users note a significant **language barrier** with Provana, as it struggles with non-English languages and keyword setup. (1 reviews) ## Provana Speech Analytics Reviews ### 1. Great took for monitoring calls **Rating:** 4.0/5.0 stars **Reviewed by:** saba b. | Support, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Provana Speech Analytics?** I like Provana because it automated what used to be a hard, manual work. I don't know exact number but as I have hard my boss saying that before Provana our team was reviewing only about 10 - 20% of calls. with this program almost 100% of calls are reviewed and the process is very easy because of automatisation. **What do you dislike about Provana Speech Analytics?** It's is hard to say but what I disliked in Provana is that it has language barrier. it works really good on English but not on other languages. also I have heard my colleges say that it was hard to sat up especially key words part. **What problems is Provana Speech Analytics solving and how is that benefiting you?** As I have mentioned with this tool monitoring calls become very easy and effective. before we only reviewed about 15% of call but now percentage is up to almost 100%. it's beneficial for me, because job that was manual and time consuming is now automated. ### 2. Provana positively impacted our effectiveness and Quality Assurance training. **Rating:** 5.0/5.0 stars **Reviewed by:** Nickole F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Provana Speech Analytics?** The customazation of the ICAP dashboard and the support from their team has been vital in helping us obtain goals. Their constant attention is invaluable. **What do you dislike about Provana Speech Analytics?** I do not think there is anything I have disliked about the use of their program. **What problems is Provana Speech Analytics solving and how is that benefiting you?** We are able to pinpoint individual Agents strengths and weaknesses allowing us to create custom training to create stronger Agents ### 3. Great product, easy to operationalize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Provana Speech Analytics?** I like the prebuilt dashboards and the team is very flexible in helping set it up. **What do you dislike about Provana Speech Analytics?** The system is asking me to fill this in, but I don't have anything to add here. **What problems is Provana Speech Analytics solving and how is that benefiting you?** Getting insights into our sales conversations. ## Provana Speech Analytics Discussions - [What is Provana Speech Analytics used for?](https://www.g2.com/discussions/what-is-provana-speech-analytics-used-for) - [View Provana Speech Analytics pricing details and edition comparison](https://www.g2.com/products/provana-speech-analytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A51%3A17+-0500&secure%5Bsession_id%5D=600d8203-3859-40a6-bce3-8eed20c53072&secure%5Btoken%5D=6479618ac72b832a9f5db7c2abfad4a843f1b2cca342563b632382f73e884838&format=llm_user) ## Provana Speech Analytics Features **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Provana Speech Analytics Alternatives - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)