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Provana Speech Analytics Reviews & Product Details

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

Seller

Provana

Discussions

Provana Speech Analytics Community

Languages Supported

English, Spanish

Product Description

We offer AI-powered call monitoring that’s significantly more affordable than the competition. It's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.

Overview by

Britney Schaeffer

Pricing

Pricing provided by Provana Speech Analytics.

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Provana Speech Analytics Integrations

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SB

saba b.

Support

Enterprise (> 1000 emp.)

4/23/2025

"Great took for monitoring calls"

4/5

What do you like best about Provana Speech Analytics?

I like Provana because it automated what used to be a hard, manual work. I don't know exact number but as I have hard my boss saying that before Provana our team was reviewing only about 10 - 20% of calls. with this program almost 100% of calls are reviewed and the process is very easy because of automatisation. Review collected by and hosted on G2.com.

What do you dislike about Provana Speech Analytics?

It's is hard to say but what I disliked in Provana is that it has language barrier. it works really good on English but not on other languages. also I have heard my colleges say that it was hard to sat up especially key words part. Review collected by and hosted on G2.com.

NF

Nickole F.

Mid-Market (51-1000 emp.)

5/16/2023

"Provana positively impacted our effectiveness and Quality Assurance training."

5/5

What do you like best about Provana Speech Analytics?

The customazation of the ICAP dashboard and the support from their team has been vital in helping us obtain goals. Their constant attention is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Provana Speech Analytics?

I do not think there is anything I have disliked about the use of their program. Review collected by and hosted on G2.com.