# Spade Reviews
**Vendor:** Spadeondemand  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Spade
Spade is a cloud based Quality Monitoring tool to measure the Quality of voice and non-voice interactions between your customer and Front Line Staff at your contact centers




## Spade Reviews
  ### 1. Makes Quality Tracking a hassle free process

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nili J. | Team Coach, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 25, 2024

**What do you like best about Spade?**

easy to implement and integrate with other apps, it helps us to audit calls easily and provide feedback on spot to employees on their calls.

**What do you dislike about Spade?**

Sometimes the software lags on certain pages or while playing a call recording

**What problems is Spade solving and how is that benefiting you?**

helping us to identify incorrect information being provided on calls by contact center employees and provide feedback for improvement on the same.



- [View Spade pricing details and edition comparison](https://www.g2.com/products/spade/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+15%3A09%3A33+-0500&secure%5Bsession_id%5D=42e0c27d-c76d-468b-a584-42106c517de1&secure%5Btoken%5D=72447491ddada4d4ccdceb5732813ff00d5bf4f237bcd36b87a21e8cd900d12f&format=llm_user)

## Spade Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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