ReflexAI Prepare Reviews & Product Details

ReflexAI has great trainings, that we were able to customize with the help of their team. These trainings are a great help to everyone in our organization, from hiring, through new hire training, to refresher training. It's easy to use, we receive great support whenever we need it, and the platform works better than most software or apps we use. Review collected by and hosted on G2.com.

There isn't anything I dislike about ReflexAI or their team. Review collected by and hosted on G2.com.

Using ReflexAI has really benefited us as a company. It means we do fewer role plays, while still getting new starters used to speaking to clients who are going through something difficult. It helps prepare them and makes them feel more comfortable, rather than having to do a role play with someone they’ve only just met.

Any time there has been an issue with the AI, Amy has been on hand to support within a reasonable time, and I can’t fault her at all. We use Reflex at least once a month, especially when we have new starters, and they find it easy to use.

When we initially set up the system, it was straightforward, with no downtime. Again, this is something I can’t fault, and we use this system alongside our training CRM system. Review collected by and hosted on G2.com.

As we’re based in the UK, it would be really beneficial to have a wider range of UK accents available. Also, the AI seems to struggle with knowing what the current year is, so it would be helpful if, whenever the AI is being used, it could reliably recognise the correct current date at that time. Review collected by and hosted on G2.com.

I appreciate ReflexAI Prepare for its innovative, interactive, and accessible training. The tech-informed approach incorporates learning and niche expertise, and the interactive options let us engage in voice or chat methods. The ease of access is a big plus. Setting it up was an easy and engaging process. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

Prepare is intuitive and user friendly. ReflexAI staff is proactive, creative, and responsive. Review collected by and hosted on G2.com.

Prepare is already good out of the box. It has a few more advancements to go to make journeys really expansive. Review collected by and hosted on G2.com.

I love the automation of the responses in ReflexAI Prepare. The initial setup was self-explanatory, which I appreciate. Review collected by and hosted on G2.com.

Available downloads of transcripts at the end of session Review collected by and hosted on G2.com.

Working with ReflexAI has been a pleasure. Our liaison, Amy, has been fantastic. Reflex helped us design a platform that could work around our network to accommodate over 7 centers so far, and we're continuing to grow. The platform allows our over 200 staff to access high level simulations with constructive feedback to prepare for their work. The platform is user friendly for both staff and management. I cannot recommend ReflexAI highly enough. Review collected by and hosted on G2.com.

I have nothing negative to say about about ReflexAI. Their work has been fantastic. Review collected by and hosted on G2.com.

I appreciate the ability for opportunities for folks to practice using new skills in a no-risk environment that allows safety in making mistakes. Review collected by and hosted on G2.com.

At times pages take a long time to load (such as the users page) which makes workflow a little slower. Review collected by and hosted on G2.com.

ReflexAI Prepare has been incredibly helpful for getting a large overview of the skills of our crisis counselors. The ability to look at our organization as a whole, separate groups, and individuals for 100% of our calls has been amazing. Being able to provide feedback quickly to crisis counselors to grow their skills has been invaluable. Review collected by and hosted on G2.com.

I have not found a part of the product that we have disliked yet. Their team is very responsive and provides updates on new features regularly. Review collected by and hosted on G2.com.

ReflexAI is very easy to communicate with, and their staff is excellent. They’re always willing to listen to our opinions and collaborate with us to achieve our goals. Review collected by and hosted on G2.com.

ReflexAI Prepare doesn't have anything we dislike at this time Review collected by and hosted on G2.com.

We're able to tailor simulations to our team's real calls, even pulling from past examples to recreate them in training. It's like having a flight simulator for crisis work. It really makes a big difference for the crisis worker to fully build their skill in a training environment, which this product allows. Review collected by and hosted on G2.com.

Sometimes the interface loads a little slowly when switching scenarios. Review collected by and hosted on G2.com.