myClinicalExchange by HealthStream Reviews & Product Details

I like using myClinicalExchange by HealthStream for managing student placement, especially because it helps me, as part of a small department, keep track of over 100 students per semester. I appreciate the thumbs up and thumbs down feature, which makes it easy to see which students are ready to go. The setup was easy, which was a relief. Review collected by and hosted on G2.com.

I find it slow and experience a lot of unnecessary clicking. Although the setup was easy, learning the system has been an ongoing process. Review collected by and hosted on G2.com.

The mCE Support operator Kammie is most helpful. She fills in all the gaps that were left by the onboarding team. Review collected by and hosted on G2.com.

The lack of a common-sense approach to teaching the functionality, making endusers have to sit in a Teams meeting (in which the instructor chastises the users about NOT asking questions until he is done with his presentation - lest they be invited to leave the session), telling our designated success manager about problems we have identified and instad of him saying "I will report this so it can get resolved", instead tells the enduser to "put a ticket in for it". It just seems like none of the people teaching us how to use the product is clinical or has been in our position as endusers. The lack of a training domain in which endusers can see what the student sees and the school can see what the hospital sees makes it doubly difficult. It would have also been great to be able to see our final product prior to roll out so we could identify things that were not right prior to going live. Review collected by and hosted on G2.com.

The program is generally easy to use as a beginner. Review collected by and hosted on G2.com.

Many things that you click on when scheduling a rotation refreshes the entire page. This is clunky and time consuming. There are also many pop up windows that could easily be made into dropdown menus. The few times I reached out to tech support, my issues seemed to be hospital related. However, when I reached out to the hospital they directed me towards tech support. Overall, once you've used the program enough, you get used to it but there are many things that could improve time and functionality. Review collected by and hosted on G2.com.

Exchange of information between our program and hospital partners. Review collected by and hosted on G2.com.

I’ve been frustrated in the past, but after attending HUG I feel much better and have a clearer sense of how to make the system work more effectively. Review collected by and hosted on G2.com.

That I am able to address requests from 6 nursing schools needing clinical rotations without issues. I was doing all the planning in paper before mCE and now I don't think I will ever go back to such. Review collected by and hosted on G2.com.

The interface occassionally expects me to change my password during the usual log in process. Review collected by and hosted on G2.com.

It has decreased our time and manual process for scheduling clinical rotations. The number of students and schools we serve has grown significantly and myClinicalExhange has allowed us to manage this with great ease. Review collected by and hosted on G2.com.

Our schools and students report that the document section is a little hard to navigate and sometimes doesn't accept or approve paperwork that is truly correct. This leads to increase frustration and time spent for the students and the schools. Review collected by and hosted on G2.com.

I love how easy the platform is to navigate. As an externship coordinator, I really value my time, and I appreciate how quickly I can request weeks. Review collected by and hosted on G2.com.

I have no downsides to the platform. Very easy to manage, if I were to encounter a problem, I would know who and how to ask for support! Review collected by and hosted on G2.com.

mCE has come a very long way since we started using it about 6 years ago, and is a much better, user-friendly system. It is very easy to upload our slot import templates, and cases are resolved much faster than they used to be. Review collected by and hosted on G2.com.

The biggest issue we have is with reports. In order to get all the info we need, we have to pull and export multiple reports and then edit the spredsheets to produce one that works. Also, typically custom reports are a one-time charge for the report, whereas mCE charges a large sum of money each year to keep the report active. Review collected by and hosted on G2.com.

I like that myClinicalExchange by HealthStream lets me request more information, accept or deny requests, and know who's coming and when, on what days. It's very useful in giving the opportunity for orientation of students and lets them see and answer questions before they arrive. Review collected by and hosted on G2.com.

I think the buttons could be more user friendly. Maybe having a small dropdown under the Clinical Reference Number would help so we can see more information than what's initially presented. I feel there's room for improvement to make it more user friendly. Review collected by and hosted on G2.com.

It helps keep all students’ clinical compliance documents and hospital requirements in one place, which makes them easier to manage and track. Review collected by and hosted on G2.com.

The main downside is that the platform can experience occasional outages and, at times, it feels slow. Review collected by and hosted on G2.com.