Best Auto Repair Software for Small Business

How Many Auto Repair Software Products Does G2 Track?

Total Products under this Category: 344

Category Stats (Nov 2026)

  • Average Rating: 4.33/5 (↑0.03 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Autorox (+2.87%) - Among all products in this category, Autorox recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Auto Repair Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 2,600+ Authentic Reviews
  • 344+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Auto Repair Software

G2 Grid® for Auto Repair Software plotting products by satisfaction and market presence

Highlighted products: Tekmetric, AutoLeap, ARI (Auto Repair Software), Alldata, Shopmonkey, Tractable, PartsTech, and Identifix Direct-Hit.

Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-repair/grids.json?focus%5B%5D=tekmetric&focus%5B%5D=autoleap&focus%5B%5D=ari-auto-repair-software&focus%5B%5D=alldata&focus%5B%5D=shopmonkey&focus%5B%5D=tractable&focus%5B%5D=partstech-partstech&focus%5B%5D=identifix-direct-hit&segment=small-business)

Tekmetric

Tekmetric is the all-in-one auto repair shop software that brings shop management, payments, and marketing together in one platform. More than 16,000 automotive shops in the United States and Canada run on Tekmetric to repair more cars, make more money, work more efficiently, and deliver a better customer experience. Who uses Tekmetric Shop owners, service advisors, and technicians at single-location shops and multi-shop operations (MSOs), including general repair shops, mobile repair businesses, and tire shops. Why shops choose Tekmetric A former shop owner built Tekmetric, and that perspective still shapes every release. Customers submit and vote on ideas through a public suggestions board, and the product team ships against it. The results show up on the repair order: shops using digital vehicle inspections (DVIs) average $741 per repair order, and shops that add MotoVisuals videos push that figure closer to $800. Support and training Tekmetric provides 24/7 U.S.-based support, personalized onboarding, Tekmetric Academy training, and Tekmetric User Group, a community of shops helping each other get more from the platform. Pricing Tekmetric is priced per shop, not per user, and offers month-to-month agreements. Tekmetric offers four pricing options with all plans including unlimited users, unlimited support, and no hidden fees. Shop management features - Digital vehicle inspections with photo and video capture - Estimates that flow directly into repair orders - Smart Jobs that cut repetitive data entry - Integrated parts ordering and inventory tracking - Real-time financial and technician productivity reporting Tekmetric Payments features - Credit card, Apple Pay, Google Pay, and Text-to-Pay processing - Digital invoice sharing via email or text. - Buy Now, Pay Later financing through Affirm, Klarna, and Sunbit - Automated reconciliation and QuickBooks integration - Fraud protection powered by Stripe Radar Tekmetric Marketing features - 24/7 online appointment scheduling, including Book Online with Google - Automated appointment reminders and declined-work follow-ups - Two-way texting - SEO-optimized shop websites - Reviews management with Google review requests Multi-shop management features - One login across every location - Shared customer profiles and service history - Shop-wide reporting that updates in real time - Standardized pricing, inspections, and workflows - Priced per shop, not per user Tire Suite features - Automated DOT registration - In-app tire ordering with real-time fitment data - Tire inventory tracking - Quote, order, and sell tires from the repair order

Average Rating: 4.9/5.0

Total Reviews: 530

How Do G2 Users Rate Tekmetric?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 8.6/10)
  • Quality of Support: 9.5/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Tekmetric?

  • Seller: Sparkplug Studios
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Houston, Texas
  • LinkedIn® Page: www.linkedin.com
    371 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Service Advisor
  • Top Industries: Automotive
  • Company Size: 89% Small, 6% Medium

What Do G2 Reviewers Say About Tekmetric?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Tekmetric, noting its user-friendly design and efficient organizational features.
  • Users love Tekmetric's seamless integrations, enhancing workflow efficiency with easy part lookups and streamlined communication.
  • Users love Tekmetric for its user-friendly organization, efficient flow, and powerful analytics features.
  • Users appreciate the responsive customer support of Tekmetric, ensuring help is readily available when needed.
  • Users commend Tekmetric for its super easy setup, enhancing organization and efficiency in their repair processes.
Cons
  • Users find the missing features in Tekmetric frustrating, particularly in accounting and technician time management.
  • Users express concern over limited parts management features, affecting employee permissions and integration capabilities.
  • Users find limited functionality in Tekmetric, particularly in technician time management and employee permissions for estimates.
  • Users find integration issues with Tekmetric hinder advanced automation and make inventory management cumbersome.
  • Users express frustration over the limited customization options in Tekmetric, particularly regarding permissions and workflow enhancements.

What Are Recent G2 Reviews of Tekmetric?

What Are G2 Users Discussing About Tekmetric?

AutoLeap

AutoLeap is an award-winning cloud-based software transforming auto repair and tire shops. As a leader in the industry, we are committed to staying ahead of the curve by constantly innovating and delivering features that redefine shop management. Customer feedback is at the heart of everything we do, driving our relentless pursuit of excellence and empowering shops to achieve remarkable results. With AutoLeap, you're not just keeping up with the industry—you’re changing the game.

Average Rating: 4.8/5.0

Total Reviews: 782

How Do G2 Users Rate AutoLeap?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 8.6/10)
  • Quality of Support: 9.8/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind AutoLeap?

  • Seller: AutoLeap
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Toronto, CA
  • LinkedIn® Page: www.linkedin.com
    198 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Automotive, Mechanical or Industrial Engineering
  • Company Size: 94% Small, 2% Medium

What Do G2 Reviewers Say About AutoLeap?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of AutoLeap, highlighting its intuitive design and responsive support during onboarding.
  • Users value the responsive customer support of AutoLeap, which enhances their setup and overall experience.
  • Users value AutoLeap's effective communication and support, enabling swift issue resolution and enhancing overall efficiency.
  • Users value the seamless integrations of AutoLeap, enhancing efficiency by consolidating multiple tools into one platform.
  • Users appreciate the convenient part lookup and pricing features of AutoLeap, streamlining their purchasing process.
Cons
  • Users find the parts management process convoluted, requiring extra steps for manual entry and updates.
  • Users find the lack of scheduling and scanning features in AutoLeap limits efficiency and complicates workflow.
  • Users find limited customization in AutoLeap, making inputting parts and labor more complicated than expected.
  • Users find the difficult learning process of AutoLeap challenging, requiring significant time and effort to master.
  • Users express concern over limited functionality, citing issues with export options and integration with other software.

What Are Recent G2 Reviews of AutoLeap?

What Are G2 Users Discussing About AutoLeap?

ARI (Auto Repair Software)

ARI (Auto Repair Software) is a comprehensive shop management solution designed to assist auto repair shops and mobile mechanics in streamlining their operations. This software caters to both start-up and established auto care businesses, providing a centralized platform that encompasses all essential features necessary for effective shop management. The target audience for ARI includes independent mechanics, small auto repair shops, and larger automotive service centers. By offering a suite of tools tailored to the unique needs of these users, ARI enables mechanics to manage their daily tasks more efficiently. The software's capabilities extend to invoicing, quote generation, vehicle inspections, and VIN lookup, making it a versatile choice for various auto repair scenarios. Additionally, it supports mobile mechanics who require on-the-go access to essential features, enhancing their ability to serve customers effectively. Key features of ARI include AI data extraction, work order management, a client portal, and license plate recognition. These functionalities not only simplify mechanics' workflows but also improve customer interaction. For instance, the client portal allows customers to view their service history and upcoming maintenance needs, fostering transparency and trust. The software also includes robust accounting and reporting tools, enabling shop owners to track their financial performance and make informed business decisions. ARI stands out in the auto repair software category by continuously evolving based on user feedback. This commitment to improvement ensures that the platform remains relevant and effective in addressing the challenges faced by auto repair professionals. By integrating features that save time and enhance profitability, ARI empowers users to focus on what they do best—providing high-quality automotive services while keeping their customers satisfied.

Average Rating: 4.6/5.0

Total Reviews: 163

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How Do G2 Users Rate ARI (Auto Repair Software)?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 8.6/10)
  • Quality of Support: 9.2/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ARI (Auto Repair Software)?

  • Seller: ARI
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Block Island, US
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Automotive
  • Company Size: 91% Small, 2% Medium

What Do G2 Reviewers Say About ARI (Auto Repair Software)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ARI, making business management simple and efficient for service advisors.
  • Users value the easy invoicing process in ARI, enhancing customer confidence and streamlining shop operations.
  • Users value the robust and user-friendly features of ARI, making it an indispensable tool for auto repair.
  • Users commend the smooth initial setup of ARI, appreciating its hassle-free transition and easy functionality.
  • Users value the efficient communication tools in ARI, enhancing their ability to send invoices and estimates promptly.
Cons
  • Users express concerns about the missing features, such as direct payments and intuitive navigation for new users.
  • Users struggle with poor navigation in ARI, particularly due to lack of keyboard shortcuts and unintuitive back button placement.
  • Users experience slow performance with ARI, causing frustration and disruptions when managing invoices and records.
  • Users report navigation issues with ARI, citing difficulty in functions and a frustrating layout impacting usability.
  • Users experience invoicing issues with ARI, including poor report accuracy and difficulties in integrating with QuickBooks.

What Are Recent G2 Reviews of ARI (Auto Repair Software)?

What Are G2 Users Discussing About ARI (Auto Repair Software)?

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Alldata

ALLDATA is a provider of unedited OEM automotive repair and diagnostic information, trusted by over 400,000 technicians in more than 115,000 shops worldwide. Their comprehensive suite of products includes ALLDATA Repair®, ALLDATA Collision®, ALLDATA Diagnostics®, and ALLDATA Shop Manager Pro, designed to streamline repair processes and enhance shop efficiency. Key Features and Functionality: - ALLDATA Repair®: Offers up-to-date OEM mechanical repair information and procedures for over 44,000 engine-specific vehicles, covering 95% of vehicles on the road today. It includes repair and maintenance procedures, diagnostic information, technical service bulletins (TSBs), diagnostic trouble codes (DTCs), and more than 300,000 interactive wiring diagrams. - ALLDATA Collision®: Provides unedited OEM collision repair information, delivering regularly updated data for structural repairs, mechanical, and diagnostic information. - ALLDATA Diagnostics®: Transforms a tablet into a professional-level scan tool, integrating seamlessly with ALLDATA Repair® or ALLDATA Collision®. It offers unlimited pre- and post-scans, retrieves and clears manufacturer codes, reads live sensor data, and provides bi-directional component control. - ALLDATA Shop Manager Pro: A comprehensive shop management platform that integrates with ALLDATA Repair®, allowing management of jobs, parts, technicians, and customers. Features include attachable photos and videos, two-way texting, automated parts and labor lookups, work-in-progress tracking, time reporting, and inventory management. Primary Value and Solutions: ALLDATA's products empower automotive repair professionals by providing direct access to unedited OEM information, ensuring accurate and efficient repairs. By integrating repair information with diagnostic tools and shop management software, ALLDATA enhances workflow efficiency, reduces repair times, and improves customer satisfaction. Their solutions address the need for reliable, up-to-date repair data and efficient shop operations, ultimately contributing to the success and growth of automotive repair businesses.

Average Rating: 4.1/5.0

Total Reviews: 24

How Do G2 Users Rate Alldata?

  • Has the product been a good partner in doing business?: 6.5/10 (Category avg: 8.7/10)
  • Ease of Use: 8.1/10 (Category avg: 8.6/10)
  • Quality of Support: 7.4/10 (Category avg: 8.4/10)
  • Ease of Admin: 7.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Alldata?

  • Seller: Alldata
  • Year Founded: 1986
  • HQ Location: Elk Grove, CA
  • LinkedIn® Page: www.linkedin.com
    707 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 67% Small, 29% Medium

What Do G2 Reviewers Say About Alldata?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alldata, which makes their lives simpler and more efficient.
  • Users find Alldata to be efficient and user-friendly, significantly simplifying their tasks and enhancing productivity.
  • Users find Alldata easy to use, making their tasks simpler and life easier.
  • Users find Alldata to be a time-saving tool that simplifies their work processes efficiently.
Cons
  • Users report access limitations due to poor support and difficulties cancelling their contracts within the trial period.
  • Users report experiencing delayed services and difficulties with account management, leading to frustration and dissatisfaction.
  • Users find Alldata to be expensive and frustrating, especially with costly contracts and poor support experiences.
  • Users report frustrating payment issues with Alldata, especially during cancellation attempts within the trial period.
  • Users report poor customer support, facing issues with cancellation and account management that complicate their experience.

What Are Recent G2 Reviews of Alldata?

What Are G2 Users Discussing About Alldata?

Shopmonkey

Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube

Average Rating: 4.6/5.0

Total Reviews: 411

How Do G2 Users Rate Shopmonkey?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 8.6/10)
  • Quality of Support: 8.9/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Shopmonkey?

  • Seller: Shopmonkey
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Morgan Hill, California
  • LinkedIn® Page: www.linkedin.com
    230 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Automotive, Transportation/Trucking/Railroad
  • Company Size: 97% Small, 2% Medium

What Do G2 Reviewers Say About Shopmonkey?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Shopmonkey, enhancing data entry and streamlining communication effectively.
  • Users value the effective communication within Shopmonkey, enhancing collaboration among management, technicians, and customers.
  • Users commend the excellent customer support of Shopmonkey, highlighting its helpfulness and efficiency during inquiries.
  • Users value the effective customer communication features of Shopmonkey, enhancing interaction and streamlining workflows effectively.
  • Users value the efficiency improvements of Shopmonkey, enhancing workflow and streamlining communication across their shops.
Cons
  • Users express frustration over limited functionality in Shopmonkey, citing slow loading and lack of new features.
  • Users express disappointment over missing features, noting a lack of updates and functionality that meet their needs.
  • Users report syncing issues with QuickBooks that complicate inventory management and hinder efficiency in their tasks.
  • Users experience slow performance issues with Shopmonkey, leading to frustration and consideration of alternative software.
  • Users frequently face inaccurate information in estimations and inventory management, impacting their overall experience with Shopmonkey.

What Are Recent G2 Reviews of Shopmonkey?

What Are G2 Users Discussing About Shopmonkey?

Tractable

The speed and accuracy of AI. Now applied to visual assessment. Tap into the power of visual AI to help assess, repair and protect cars and homes.

Average Rating: 4.4/5.0

Total Reviews: 53

How Do G2 Users Rate Tractable?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 8.6/10)
  • Quality of Support: 8.8/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Tractable?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Automotive
  • Company Size: 57% Small, 30% Medium

What Are Recent G2 Reviews of Tractable?

PartsTech

PartsTech is a free total parts procurement platform for automotive repair shops that enables you to find the right aftermarket parts, OE parts, and tires — fast. With PartsTech, one search shows live inventory and wholesale pricing from all your suppliers in one lookup. Easily add the parts and tires you need from multiple suppliers to a single cart and click once to order them all. The PartsTech catalog consists of more than 15 million parts and tires from more than 5,000 brands. With PartsTech, you have 30,000 supplier locations and 50+ tire suppliers at your fingertips in one place. Connect to an unlimited number of your preferred parts suppliers for free. PartsTech can be used as a standalone web-based platform or can be integrated with your existing shop management system. We’ve partnered with 35+ shop management systems in the automotive industry to create seamless software integration experiences.

Average Rating: 4.7/5.0

Total Reviews: 14

How Do G2 Users Rate PartsTech?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 8.6/10)
  • Quality of Support: 8.7/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.3/10 (Category avg: 8.5/10)

Who Is the Company Behind PartsTech?

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About PartsTech?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of PartsTech, simplifying vendor comparisons and enhancing workflow efficiency.
  • Users value the easy integrations of PartsTech, enhancing speed and efficiency in managing vendor comparisons and orders.
  • Users love the consolidated vendor view in PartsTech, making navigation effortless and efficient.
  • Users appreciate the setup ease of PartsTech, finding integration quick and seamless with existing platforms.
  • Users value the time-saving efficiency of PartsTech, significantly streamlining price and delivery comparisons with vendors.
Cons
  • Users find the parts availability inconsistent, making it difficult to locate specific items without additional effort.
  • Users often face insufficient information on PartsTech, requiring them to visit vendor pages for correct parts.
  • Users experience payment issues with PartsTech, especially regarding costs for tires and difficulty finding specific parts.
  • Users experience occasional server downtime, but prompt tech support helps mitigate the inconvenience effectively.

What Are Recent G2 Reviews of PartsTech?

Identifix Direct-Hit

Identifix Direct-Hit is automotive diagnostic and repair software trusted by professional technicians and repair shops across North America. Search 3M+ technician-confirmed fixes by vehicle and symptom or DTC to pinpoint the right fix fast. Access OEM service manuals, TSBs, interactive wiring diagrams, and MOTOR/Chilton labor guides-plus live ASE Master Tech hotline support. Diagnose faster, reduce comebacks, and boost shop productivity and profitability.

Average Rating: 4.4/5.0

Total Reviews: 18

How Do G2 Users Rate Identifix Direct-Hit?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
  • Ease of Use: 8.5/10 (Category avg: 8.6/10)
  • Quality of Support: 9.1/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Identifix Direct-Hit?

  • Seller: Solera
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Westlake, US
  • LinkedIn® Page: www.linkedin.com
    4,184 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 72% Small, 28% Medium

What Are Recent G2 Reviews of Identifix Direct-Hit?

What Are G2 Users Discussing About Identifix Direct-Hit?

AutoRepair Cloud

AutoRepair Cloud is a cloud-based multi-platform software system for running your auto shop business. It gives small and midsize businesses complete control over the auto shop business processes; It helps to manage customers and inventory, repair orders, workflow tracking, inspections and invoicing with ease and keep track of the annual/monthly budge allowing to run the business like a fine-tuned machine. Techs can see all important data arranged in one place and complete each order fast and smooth. Key features: - Cloud-based solution, no need to install the software. - It works online and on devices: Tablet/iPads and cell phones/iPhones apps - Easy vehicle and customer management - Appointment scheduling, including: email reminders, arrangement for technicians and equipment - Repair Order, including: invoice customization, discount and fee calculators, grouping, etc. - Integration with other systems: CARFAX, Salesforces, accounting systems, etc. - Inspection and invoices templates. - VIN code scanner/decoder - Mobile application to share workflow with the customer - Customer payments, including: Credit card readers for PayPal, Stripe and Square - Repair manuals, wiring diagrams, TSB, maintenance and other repair documentation - Labor time estimate - Auto parts management, including express and electronic purchases, inventory and parts return - Inspection check list and OBD2 diagnostic - Communication with Customers tool, including: IM, SMS, WhatsApp and emails - Integration with Accounting systems: QBO, Xero, Sage - Data and Analytics, including: customizable reports, graphs, import and export data - CRM & Marketing, including: website, customer apps, direct emails, loyalty program, google ads and maps There is free trial and promotion available if you provide code G2ARC before subscription

Average Rating: 4.8/5.0

Total Reviews: 101

How Do G2 Users Rate AutoRepair Cloud?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.7/10)
  • Ease of Use: 9.7/10 (Category avg: 8.6/10)
  • Quality of Support: 9.2/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind AutoRepair Cloud?

  • Seller: InterTAD
  • Year Founded: 2005
  • HQ Location: Danville, US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Business Owner
  • Top Industries: Automotive
  • Company Size: 109% Small, 1% Large

What Do G2 Reviewers Say About AutoRepair Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the robust inventory management and integration features of AutoRepair Cloud for streamlined operations.
  • Users praise the ease of use of AutoRepair Cloud, enjoying its compatibility with various devices and templates.
  • Users value the easy VIN and license plate decoding and quick access to maintenance and labor estimates.
  • Users appreciate the integration capabilities of AutoRepair Cloud, enhancing their workflow and vehicle management efficiency.
  • Users value the robust reporting capabilities of AutoRepair Cloud, enhancing their management of appointments and finances.
Cons
  • Users find insufficient information in AutoRepair Cloud, struggling with unclear instructions and missing service manuals for some vehicles.
  • Users are frustrated by missing features like invoice creation and unclear instructions, impacting their experience with AutoRepair Cloud.
  • Users often face performance issues and data import difficulties with AutoRepair Cloud, affecting efficiency and usability.
  • Users experience slow performance with AutoRepair Cloud, which affects usability and efficiency during important tasks.
  • Users report limited customization options with AutoRepair Cloud, affecting multilocation functionality and appointment configurations.

What Are Recent G2 Reviews of AutoRepair Cloud?

What Are G2 Users Discussing About AutoRepair Cloud?

Mitchell 1 Automotive Repair

Mitchell 1 Automotive Repair is an auto repairing and garage management software. It helps for analyzing, shop management,and marketing.

Average Rating: 3.8/5.0

Total Reviews: 20

How Do G2 Users Rate Mitchell 1 Automotive Repair?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.7/10)
  • Ease of Use: 8.2/10 (Category avg: 8.6/10)
  • Quality of Support: 7.6/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Mitchell 1 Automotive Repair?

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Automotive
  • Company Size: 86% Small, 14% Medium

What Do G2 Reviewers Say About Mitchell 1 Automotive Repair?

AI-generated summary from verified user reviews

Pros
  • Users praise the reliability of Mitchell 1 Automotive Repair, enhancing their confidence in using the software.
Cons
  • Users find the payment issues with Mitchell 1 Automotive Repair frustrating, citing problematic billing and poor customer service.
  • Users note the poor service management with billing issues and unhelpful customer support affecting their experience.

What Are Recent G2 Reviews of Mitchell 1 Automotive Repair?

What Are G2 Users Discussing About Mitchell 1 Automotive Repair?

Shop-Ware

Shop-Ware is complete shop management software for independent repair shops and multi-shop organizations, built around one idea: customer experience is the product, and technology is what makes that experience possible. Instead of stitching together a texting app, a separate inspection tool, a spreadsheet for parts, and a bolt-on CRM, Shop-Ware brings the repair order, customer communication, parts, payments, analytics, and marketing into a single system. Independent shops don't lose business because they lack tools. They lose it because customers can't see what's happening to their vehicle, technicians spend time on paperwork instead of the car in front of them, and advisors are stretched thin managing calls, texts, and walk-ins at once. Shop-Ware is built around those real moments on the shop floor, not around a features list, and around four ideas that shape every part of the platform: intuitive by design, transparency that builds trust, a partnership that evolves with the shop, and innovation with a clear purpose behind it. Shop-Ware is where clarity meets innovation. The platform is intuitive by design and human at every step, built to help the industry raise its standard for what a modern repair experience can be, without asking a shop to become a different kind of business just to use it. Give customers a reason to trust the estimate Research shows 77% of DIFM (Do-It-For-Me) customers agree or strongly agree that they value an explanation of the services their shop is providing. Shop-Ware's Digital Vehicle Experience (DVX) delivers that explanation automatically. Technicians capture photos, videos, and notes directly on the repair order, and customers see exactly what the advisor sees, on their own phone, before they're asked to approve anything. One customer summed up why that matters: pulling up a video and saying "here, this is your mechanic wiggling the wheel on your car" makes people feel more comfortable approving work they can't see in person. Messenger keeps that conversation going with live chat and text-based approvals, so a customer can say yes to a job without a phone call. An AI Receptionist answers the calls a busy front desk would otherwise send to voicemail, and the Online Service Scheduler lets customers book their own appointment without waiting for someone to pick up. That same photo and video documentation protects the shop as much as it reassures the customer. In sensitive or higher-stakes repairs, having a clear visual record of what was found and what was done gives both the technician and the customer something concrete to point back to if a question comes up later. Let the team spend more time on the car The TechApp gives technicians a fast way to log findings and photos without stepping away from the vehicle, and that work is visible to the rest of the team in real time. AutoWrite helps advisors and technicians turn shorthand notes into clear, customer-ready language in seconds, instead of retyping the same explanation for every job. Employee Management and Shop-Ware's digital workflow keep the whole team, front desk to bay, working off the same information instead of sticky notes and verbal handoffs. When a technician finishes a job, the advisor doesn't need to walk to the bay to find out. It's already visible on the repair order. Protect the margin on every job Parts pricing mistakes are one of the quietest ways a shop loses profit. AI Parts Matrix keeps pricing on target automatically, so margin doesn't depend on whoever happens to be building that day's estimate. The Native Parts Catalog and Parts Inventory tools keep sourcing, stock, and pricing information inside the same system as the repair order, instead of a second login or a spreadsheet nobody remembers to update. That matters most on the days a shop is busiest, when an advisor building an estimate over the phone doesn't have time to cross-check three different vendor sites for a price. See the business as clearly as the repair order Shop-Ware's Estimating tools help advisors build accurate quotes and get them approved faster. Business Analytics turns everyday shop data, technician productivity, job profitability, effective labor rate, into decisions an owner can actually act on, without waiting for a bookkeeper to pull a report. Capacity Management and Fleet Management extend that same visibility to specialty work and fleet accounts, and Integrated Payments lets customers pay directly from their invoice, on their own device, closing the loop from first inspection to final payment inside the same workflow. Built for one shop or many Multishop (MSO) Solutions bring every location's data into one place, so an owner or regional manager can see performance across the group the same way they'd see it for a single shop. Shop-Ware's ideal customer isn't defined by shop count or revenue. It's defined by how the shop operates: growth-minded owners who treat technology as a strategic investment, value standardized workflows, and want the kind of operational discipline that makes a business easier to run and easier to trust. Integrations that eliminate double entry Shop-Ware connects natively with the tools shops already rely on, including Accounting Link, PartsTech, Worldpac, MOTOR, and CARFAX, so parts ordering, labor guides, and vehicle history stay inside the same workflow instead of requiring a second login or a re-typed number. That connection matters more than it sounds. Every manual re-entry is a place where a price, a part number, or a repair detail can drift from what the technician actually found. Getting started without losing momentum Shop-Ware supports data migration from more than 150 shop management systems, and most shops fully onboard within about 30 days. Every shop gets a dedicated Customer Success Specialist who builds a training plan around the team's schedule, whether that's one-on-one sessions or self-paced learning through Shop-Ware's content library. Any additional costs, including data migration or accounting integration fees, are disclosed upfront rather than surfacing after signup. Switching shop management systems is a real disruption for a busy shop, and Shop-Ware's onboarding process is built around minimizing that disruption rather than treating it as a one-time hurdle to get past. Pricing that scales with the shop Shop-Ware offers tiered, per-location pricing, from a Startup plan built for a single shop moving off paper, up through Ultimate+ for shops that want a full CRM, marketing tools, and website built into the same platform. Plans run month-to-month with no long-term contract required, and multi-shop organizations can get a tailored quote built around their footprint. What customers say The Garage MKG describes Shop-Ware as "the iPhone of the SMS world." Cougar Tire & Auto says the platform is "more like a partner than a tool," a description tied directly to the team behind the product, not just the software itself. One shop owner put it simply: full-functionality adoption of Shop-Ware was tied to a 15 to 20 percent increase in monthly sales. Shops that switch to Shop-Ware are usually retiring two or three separate tools they had stitched together to cover gaps that Shop-Ware already closes in one system. Everything in one system Digital Vehicle Experience (DVX): photos, videos, and notes the customer can see directly AI Parts Matrix: parts pricing that stays on target automatically AutoWrite: faster, clearer customer and technician notes AI Receptionist: no missed calls at the front desk Shop-Ware CRM: every customer interaction in the same system as the repair order Online Service Scheduler: customer-driven appointment booking Integrated Payments: checkout without leaving the platform Business Analytics: technician productivity, job profitability, and shop performance Capacity Management and Fleet Management: visibility into specialty and fleet work Multishop (MSO) Solutions: one view across every location TechApp and Employee Management: a connected team from front desk to bay Shop-Ware was founded in 2013 by Carolyn Coquillette, a former shop owner who built the platform to solve the workflow problems she lived with firsthand. That history still shapes the product: Shop-Ware isn't built to have the longest feature list, it's built to help create better repair businesses. Shop-Ware is proudly driven by Vehlo, one of the automotive industry's software providers. Request a demo to see how Shop-Ware's workflow, inspections, and customer communication tools can increase your average ticket and improve technician efficiency, without adding a second system to manage. A 15-minute walkthrough with a product specialist is usually enough to see whether Shop-Ware fits how your shop actually runs.

Average Rating: 4.9/5.0

Total Reviews: 40

How Do G2 Users Rate Shop-Ware?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.8/10 (Category avg: 8.6/10)
  • Quality of Support: 9.8/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Shop-Ware?

  • Seller: Shop-Ware
  • Year Founded: 2013
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Automotive
  • Company Size: 88% Small, 7% Medium

What Are Recent G2 Reviews of Shop-Ware?

What Are G2 Users Discussing About Shop-Ware?

Torque360

Torque 360 is a SaaS-based auto repair shop software built to streamline repair shops, garages, independent shops, and all repair businesses. From scheduling jobs and creating digital inspections to generating invoices and accepting payments, Torque360 keeps your shop running smoothly. With features like QuickBooks, Twilio, Carfax, NHTSA, and PartsTech integration, marketing automation, reporting tools, and TorquePay, shops can improve customer trust and grow revenue.

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Torque360?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.2/10 (Category avg: 8.6/10)
  • Quality of Support: 9.5/10 (Category avg: 8.4/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Torque360?

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 94% Small, 6% Medium

What Do G2 Reviewers Say About Torque360?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Torque360, streamlining operations and enhancing customer interactions effortlessly.
  • Users value the efficient estimate creation in Torque360, enhancing organization and speeding up customer interactions.
  • Users appreciate the effective communication features of Torque360, streamlining interactions and enhancing customer service.
  • Users find the digital inspections of Torque360 enhance customer engagement by enabling easy approval of needed work remotely.
  • Users find the invoicing feature of Torque360 efficient, streamlining customer interactions and saving valuable time.

What Are Recent G2 Reviews of Torque360?

Autoflow

Since 2012, thousands of shop owners, technicians, and advisors have said goodbye to entry-level tools and prefer our best-in-class digital vehicle inspection and 2-way text messaging platform to pair perfectly with their shop management software.

Average Rating: 4.8/5.0

Total Reviews: 16

How Do G2 Users Rate Autoflow?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 8.6/10)
  • Quality of Support: 9.6/10 (Category avg: 8.4/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Autoflow?

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 100% Small

What Do G2 Reviewers Say About Autoflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the enhanced communication capabilities of Autoflow, allowing for better customer engagement.
  • Users appreciate the detailed digital inspections of Autoflow, which aid in accurately referencing pre-existing damages.
  • Users value the customer communication capabilities of Autoflow, enhancing their engagement with clients effectively.
  • Users value the clear communication features of Autoflow, enhancing interactions about vehicle needs effectively.
Cons
  • Users face a difficult learning process to fully utilize Autoflow's capabilities, impacting their overall experience.
  • Users report integration issues with Autoflow and their POS systems, affecting overall performance and satisfaction.

What Are Recent G2 Reviews of Autoflow?

What Are G2 Users Discussing About Autoflow?

GaragePlug

GaragePlug is a next-gen garage software equipped with the most powerful features to streamline auto repair, auto detailing workshop, auto tuning, auto body shop, auto dealer, operations and business growth. It comes with a FREE Trial, No lock-in contracts or commitments. It has modules such as job-cards with digital signatures, inventory control, barcode/VIN scanning, service feedback, reminders, appointments, accounting, inspection, business reports, and much more.

Average Rating: 4.9/5.0

Total Reviews: 35

How Do G2 Users Rate GaragePlug?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.7/10 (Category avg: 8.6/10)
  • Quality of Support: 9.9/10 (Category avg: 8.4/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind GaragePlug?

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 92% Small, 8% Medium

What Are Recent G2 Reviews of GaragePlug?

What Are G2 Users Discussing About GaragePlug?

AutoVitals

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include industry-leading digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. See how AutoVitals solutions can help your shop sell more recommended jobs, manage a greater car count, and maintain your highest standard of customer service.

Average Rating: 4.2/5.0

Total Reviews: 12

How Do G2 Users Rate AutoVitals?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.0/10 (Category avg: 8.6/10)
  • Quality of Support: 8.7/10 (Category avg: 8.4/10)
  • Ease of Admin: 7.7/10 (Category avg: 8.5/10)

Who Is the Company Behind AutoVitals?

  • Seller: Autovitals
  • Year Founded: 2009
  • HQ Location: San Diego, California
  • LinkedIn® Page: www.linkedin.com
    70 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 92% Small, 8% Medium

What Do G2 Reviewers Say About AutoVitals?

AI-generated summary from verified user reviews

Pros
  • Users value the time-saving automation features of AutoVitals, enhancing efficiency and reducing operational costs.
  • Users find AutoVitals to be incredibly affordable, providing excellent value for small businesses seeking budget-friendly solutions.
  • Users appreciate the affordability and value of AutoVitals, enhancing profitability through time and cost savings.
  • Users find AutoVitals exceptionally easy to use, streamlining operations and saving time and money effortlessly.
  • Users value the efficiency improvement from AutoVitals, enjoying streamlined operations and time-saving automation.
Cons
  • Users experience a difficult learning process as some employees struggle to grasp AutoVitals' features quickly.
  • Users face a steep learning curve, with some employees taking longer to master AutoVitals' features than expected.
  • Users find limited customization in AutoVitals, particularly with setting reminders for declined services.
  • Users report notification issues with AutoVitals, particularly failing to set reminders for declined services, causing frustration.

What Are Recent G2 Reviews of AutoVitals?

What Are G2 Users Discussing About AutoVitals?

Neya Kumaresan
NK
Researched and written by Neya Kumaresan
Updated