--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 493 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 493 scale: '5' date_modified: '2026-08-07' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 493 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. Sooooo much better then RO Writer **Rating:** 5.0/5.0 stars **Reviewed by:** Leah O. | Sales, Marketing, Customer care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** Tekmetrics is definitely living in the 21 century. the program is user-friendly, fast, and support is always available by phone or chat to help with any issues you may have. **What do you dislike about Tekmetric?** I don't like that it doesn't remind techs to clock out of jobs if they have been clocked in overnight. If it could send out an email the way it does for the timeclock that would be stellar. **What problems is Tekmetric solving and how is that benefiting you?** We haven't had any problems with tekmetric so far besides the few hours the parts tech server failed. the benefits are that support is a click away and they are quick to reply and problem solve. the program is consistently being updated to become the most robust POS platform. ### 2. Great Shop Software **Rating:** 5.0/5.0 stars **Reviewed by:** Angel V. | Shop Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** Our customers love the inspections and texting features. It sets us apart from other auto shops especially dealerships. I personally love how fast I can make estimates with this system. **What do you dislike about Tekmetric?** Reporting, the background financial reports could be better. **Recommendations to others considering Tekmetric:** If you are the kind of place that wants your customers to have the most information at their disposal while estimating efficiently, this is the best way to go. **What problems is Tekmetric solving and how is that benefiting you?** Time consumption in searching for parts and labor times has been significantly reduced. Our guests love the fact that they can choose what jobs they would like done right from a text. No need to play phone tag anymore to explain repairs and cost. ### 3. Awesome software **Rating:** 5.0/5.0 stars **Reviewed by:** Robin F. | Owner-Auto Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** Customer service. Always available, always take care of any issue. I could not ask for a better team!! Software is easy to use, self-explanatory. Interfaces with most all parts stores, transfers part numbers and prices directly into the repair order, creates purchase orders. Prevents issues losing or not charging for parts. Customers love the texting or emailing, estimates and invoices They are constantly adding new features and improving the software **What do you dislike about Tekmetric?** Theres not much to dislike. have been a very few down times-but it is web based-and it was taken care of very quickly **Recommendations to others considering Tekmetric:** Try out Tekmetic, you wont be disappointed **What problems is Tekmetric solving and how is that benefiting you?** Have gone paperless, work flow thru shop has improved. Parts ordering has improved ### 4. Tekmetric. You'll wonder why you didn't change sooner. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian B. | Shop Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Customer Service is hands down the best. Period. Product is easy to use, easy to learn. The Tekmetric team is always working to improve the product, boith in making what's there work better and by adding to the features. Good partnerships with third party integrations. **What do you dislike about Tekmetric?** Multi technicians assigned to same jobs is not yet operational. The is no linear sliding pricing scale. **What problems is Tekmetric solving and how is that benefiting you?** Saves time. More efficient write-up process. Being able to access ROs on my phone while out of the shop. **Official Response from Mary Payton:** > Mr. Byler I thank you for the amazing review. As one of our very first shops that came onboard it means a great deal to the Tekmetric team to hear such kind feedback from a shop that has been with us through various enhancements. Regarding the multiple technicians on jobs, I want to reassure you that we hear you and it is something that our product team has slated to research and investigate for feasibility. Thank you again for taking the time to review Tekmetric! ### 5. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy F. | general manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** By far the best support team, they are always listening to our shops and tech and upgrading to the shop's needs. If there is an issue, they answer the phone or email. **What do you dislike about Tekmetric?** The reports are very vague, and some of the accounting reports are hard to maneuver; you have to use excel. **Recommendations to others considering Tekmetric:** give this program a try, you will be amazed how good the support team is. **What problems is Tekmetric solving and how is that benefiting you?** We were just waiting for updates with reporting. The benefit is how well it works with communication with our techs and our clients. ### 6. Best Automotive Point of Sale Platform EVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Keith S. | IT Director, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** We love the ease of use and built-in digital inspections that we can easily share with our customers and the built-in payment system that digitally stores the customer signatures. **What do you dislike about Tekmetric?** For a multi-shop chain, we need an enterprise reporting dashboard so that we can see all of the reports for all 15 locations. **What problems is Tekmetric solving and how is that benefiting you?** Ease of use helps with our new employees to be able to quickly create an estimate, source parts and provide our customers with quick estimates. ### 7. Amazing Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Nila C. | Automotive Service Manager Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** I love how organized the system is and if I ever have an issue, customer service is always quick to help and resolve my problem. **What do you dislike about Tekmetric?** There isn't anything I dislike about Tekmetric because anytime there was an issue they fixed it. **Recommendations to others considering Tekmetric:** Amazing Organization! Easy to use! **What problems is Tekmetric solving and how is that benefiting you?** Keeping Tekmetric linked to the Worldpac website when there was an update, I spoke with Tekmetric and figured out the problem and now everything works as it should. **Official Response from Mary Payton:** > Hey Nila! Thank you for reviewing Tekmetric. We are thrilled to hear that our Customer Success team is providing quick responses and are able to resolve your problems so you can spend your time making money for your shop. Thank you again for reviewing Tekmetric! ### 8. Amazing complete streamlined software and service **Rating:** 5.0/5.0 stars **Reviewed by:** Jared C. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Clean design. Easy usability. Amazing Customer service. They respond persoanlly to bug tickets and get them straightened out quickly. Quote sharing. **What do you dislike about Tekmetric?** I can only message my customers one way, vs two. **What problems is Tekmetric solving and how is that benefiting you?** It integrates into our bookwork system. Our Technicians can quote in real-time With ease. We have our techs Quote out jobs and support them in part finding if need be, so that we can focus the front office on customer service first ### 9. We love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** I was new to the industry and our shop had just switched to Tekmetric. I had no idea about labor times and specs, or anything really. Tekmetric made everything so simple for me. It's very user-friendly. I feel like I learn new tricks all the time too. **What do you dislike about Tekmetric?** There's a lot of "copying and pasting," but if I had more vendors integrated it would be better. As for integrations, I've had issues. The only one I can get to work is Worldpac. **What problems is Tekmetric solving and how is that benefiting you?** Canned jobs makes making estimates so much faster and in this industry, time is of the essence! I have also enjoyed the new labor times and maintenance schedules. **Official Response from Mary Payton:** > Hey there! Thank you for reviewing Tekmetric! I am happy to hear that the software allowed your transition into the shop easy. Since you find value you in our canned jobs feature, I wanted to make sure you aware of our new release that allows you to tie canned jobs to inspection tasks. We have found that our shops are utilizing this new feature to increase efficiency when building repair orders. To learn more about this feature check out our knowledge base or contact our customer success team at support@tekmetric.com. Thank you again for reviewing Tekmetric! ### 10. Easy to use, easy to teach, easy to follow. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** I love the ability to see the business and the numbers from various angles to ensure the company is running smoothly and in areas that need attention. **What do you dislike about Tekmetric?** Our shop would like to see an active line graph on bay and tech effeciancy. Our technicians believe a line graph will allow them to have a visual estimate of how quickly or slowly they are working and look for areas of improvement. **What problems is Tekmetric solving and how is that benefiting you?** We are currently looking and solving profit margins on parts, GPM, and areas that need attention. Using the tools in Tekmetric, we can look at our percentages, numbers and see whats going on. ### 11. Great Shop Management System for shops of all sizes! **Rating:** 4.5/5.0 stars **Reviewed by:** Candice B. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Tekmetric?** The support is fantastic. Direct access to someone through the help feature and answers very quickly! **What do you dislike about Tekmetric?** The amount of updates is hard to keep up with! Just about the time I get the hang of all the features, there is something new to learn. Definitely a great scenario to be a part of. **What problems is Tekmetric solving and how is that benefiting you?** My reporting and number tracking have always been lacking. With Tekmetric my reports are easy to find and understand. ### 12. Wonderful program **Rating:** 5.0/5.0 stars **Reviewed by:** Jackson H. | service writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** I like how the Tekmetrick team is very subscriber involved. They have an open panel that allows them to see what the community desires to make their program better. Too cool! **What do you dislike about Tekmetric?** The only thing I could really think about is the lack of some labor guide jobs not having a guide for certain jobs **Recommendations to others considering Tekmetric:** Fantastic, responsive team. These guys are great! **What problems is Tekmetric solving and how is that benefiting you?** The text for estimate has been revolutionary for our customers. They love it! ### 13. review **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler M. | service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** I like that you can contact your customers and send estimate sheets to them as well. looks pretty straightforward and has a lot of tools to help you complete your job **What do you dislike about Tekmetric?** I wish there were an option for building an estimate without opening a repair order **What problems is Tekmetric solving and how is that benefiting you?** being able to handle multiple car at once and categorize them throughout the day ### 14. Customers love it, transparency where customers are involved in decision making **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Texting, digital inspection estimate sharing methods **What do you dislike about Tekmetric?** Space for second name. Should be able to have two techs on one job. **Recommendations to others considering Tekmetric:** It will increase your sales if you use all of the sales, estimates, DVI, CANNED. Sharing images and estimates and having clients decline the work, they will return to perform the declined, and you can remind them on their next visit. **What problems is Tekmetric solving and how is that benefiting you?** Customers can review estimates via text, email, they can approve and resolves miscommunication, and pictures shows the issue where customer understands repairs must be done; hence sales increased and the closing ratio increased. ### 15. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** stephen g. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** The integration of labor and parts, also the quick filter guide **What do you dislike about Tekmetric?** customer history can be difficult to navigate at time and print **Recommendations to others considering Tekmetric:** Takes hours to become familiar not weeks or months like most shop operating systems **What problems is Tekmetric solving and how is that benefiting you?** SPEED. I can build a ticket with documentation in 5 mins versus the 30 mins plus it used to take ### 16. Excellent software, easy to use , web based server allows you to access information anywhere! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Tekmetric?** Tekmetric is straightforward to use with tons of great features. The fact declined jobs are stored and available to view upon writing the next R.o is a great reminder. Adding a previous or previously declined job to a current R.o with just the click of a button. Being in a high flow, large customer-based, and high-end shop can be a little stressful at times, and having Tekmetric makes managing my day easy, and that in itself makes Tekmetric a great asset for our shop to have. **What do you dislike about Tekmetric?** There are very few downsides i have found using Tekmetric. They are great and always improving. **What problems is Tekmetric solving and how is that benefiting you?** Record keeping has never been easier. History of work orders and previously completed work is one click away. ### 17. Satisfied user - Bookkeepeer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Tekmetric?** It is quite easy to navigate and the support is very accessible and helpful. The featureboard is a place you can put in requests for enhancements and vote on other requests already placed there. Their team is always trying to improve to meet the customer's needs. **What do you dislike about Tekmetric?** Printing reports and timesheets from their site. Some have to be downloaded to an excel file. They are currently working on improvements. **What problems is Tekmetric solving and how is that benefiting you?** Being cloud based and not having to purchase licenses, I can access the program from my computer when I need to verify information for my daily bookkeeping tasks. ### 18. Love the program and the support **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse K. | Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Tekmetric?** Anytime we have a support issue we have gotten support immediatly. Updates and recommendations are taken and developed quickly. **What do you dislike about Tekmetric?** Cannot sell parts or make quotes without creating a repair order. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for attendance and tracking of training vehicles. **Official Response from Mary Payton:** > Hey Jesse! Thank you for providing the kind feedback around our support and development team. We are happy to provide exceptional service in a timely fashion anytime you need us. I also appreciate your note about counter sales and want to reassure you that this has been communicated to our product team. Please feel free to follow this feature request on our Feature Request Board so you can receive updates via email. Thank you again for your review! ### 19. Tekmetric has been excellent for my business and still hasn't let me down! **Rating:** 5.0/5.0 stars **Reviewed by:** USMAN A. | GENERAL MANAGER., Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Parts integration systems along with built-in motor guide. **What do you dislike about Tekmetric?** I wish the integration of the parts Vendors with parts tech could allow more vendor add ons than just 5. **What problems is Tekmetric solving and how is that benefiting you?** Workflow and work order time management! ### 20. Excellent software, missing a few key features **Rating:** 3.5/5.0 stars **Reviewed by:** Neil D. | Shop Manager **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** No real technical issues and great industry leading features **What do you dislike about Tekmetric?** a few really important features are missing. Their approval process is not legal to use in California and it doesn't document the dollars approved by the customer well enough. Also would like a way to manage workflow through the shop - they are so close to this **What problems is Tekmetric solving and how is that benefiting you?** no tech issues anymore **Official Response from Mary Payton:** > Hey Neil! Thank you for reviewing Tekmetric. Our team would like to help you in identifying a good workflow inside of Tekmetric for your shop. Additionally, we would be happy to assist with California specific approvals and even have a Customer Success team member who is based out of California that I think can provide assistance in this area! Please reach out to our team at support@tekmetric.com so we can get you squared away. Thank you again for reviewing Tekmetric! ### 21. Best in class **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Fast and intuitive interface. Tekmetric are constantly introducing new functionality. **What do you dislike about Tekmetric?** Updates should be more thoroughly tested prior to go-live. **What problems is Tekmetric solving and how is that benefiting you?** Vehicle specifics (wiper blade sizes, oil filter number, battery group-size, torque specs, belt diagram, firing order, oil viscosities, etc.), labor guide, license plate generates VIN, customer addresses auto-complete, canned jobs are created very quickly. **Official Response from Mary Payton:** > Hey there! Thank you for reviewing Tekmetric! I am happy to hear that the system is fast and intuitive for you and your team. It is our goal to make your shop more efficient by using the software and it sounds like that is exactly what is happening in your shop! I also want to let you know that we just grew our Quality Assurance team by an additional person and this is allowing us to dive into testing more before pushing out releases to our users. Thank you again for reviewing Tekmetric! ### 22. Tekmetric Review **Rating:** 5.0/5.0 stars **Reviewed by:** Trenton V. | SERVICE MANAGER, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Ease of adding customers. Quick to add parts **What do you dislike about Tekmetric?** Network drops. It also can take awhile to figure out a parts invoice **Recommendations to others considering Tekmetric:** TEKMETRIC IS A GREAT TOOL. STUDY IT, AND IT WILL DO WONDERS FOR YOUR BUSINESS **What problems is Tekmetric solving and how is that benefiting you?** The parts tech integration is a huge help with doing estimates ### 23. Great POS system! **Rating:** 5.0/5.0 stars **Reviewed by:** SHAUN M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Easy of use in creating professional service orders, with media integration. **What do you dislike about Tekmetric?** Inability to quickly issue a refund if needed. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves the problem of communicating to busy professionals not be able to speak directly during the workday about repairs. Texting or emailing estimates helps tremendously. **Official Response from Mary Payton:** > Hey Shaun! Thank you for reviewing Tekmetric! I am happy to hear that you find our estimates, repair orders, and invoices professional because that takes the expense of professional letterhead off your plate! I am also delighted to hear that you are maximizing the ability to use the platform for share these items with your customers in order to make your shop more efficient. Regarding your concerns around issuing refunds, you should be able to do this with just the click of a button. Please reach out to our Customer Success team and they can show you how to complete this on the payment tab of your repair order. Thank you again for reviewing Tekmetric! ### 24. User friendly and a step above. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** The Tekmetric interface is easy to use and learn. Cuts down alot of our steps over previous systems we have used and everything is right in front of you in the system. **What do you dislike about Tekmetric?** Nothing to complain of as yet. Been great for our company! **What problems is Tekmetric solving and how is that benefiting you?** The system has brought our DIV's all to one place and text/pay integration is smooth. ### 25. EVERYTHING HAS WENT ALMOST FLAWLESS LOVE TEKMETRIC **Rating:** 5.0/5.0 stars **Reviewed by:** Garrin E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Tekmetric?** the text to pay works great with no contact to cust. **What do you dislike about Tekmetric?** THAT THERE ARE NO ACCOUNTS PAYABLE TOR OTHER THINGS BUT PARTS. I.E.SUBSCRIPTION FEES UNIFORM CLEANING, UTILITIES. **What problems is Tekmetric solving and how is that benefiting you?** paying with no contact. **Official Response from Jordan Dean Morales:** > Garrin, thank you for your kind words! We're happy to see the touchless pay is...paying off during the age of Covid. We'll continue to provide and improve for your shop! ### 26. Tech support spot on as usual **Rating:** 4.5/5.0 stars **Reviewed by:** John B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Tekmetric?** Tekmetric is very easy to use . There is easy progression from RO creation through all phases to completion. Reporting is straight forward for most things and requires little or no interpretation. I find that most of my issues come from not catching little things. I especially like the responsiveness of the support team; they usually have an answer of fix right away, but when it is not apparent they can help me get to a solution quickly. I also like the way they keep improving how things work or how they are addressed, very customer orieinted. **What do you dislike about Tekmetric?** I do not know a way to create my own custom reports. Most reports are adequate. but occasionally there is info that I want that I don't know how to find. Support has been helpful in the past, but I hate to ask for one offs. **What problems is Tekmetric solving and how is that benefiting you?** We have the information for inspections, estimates and approved work readily at hand in one place. It is accessible to our team and can be sent to our customers for review and approval. I has certainly helped in our dealing with customers. **Official Response from Jordan Dean Morales:** > From the entire Tekmetric support team - THANK YOU! John, we thrive on the feedback and we greatly appreciate yours! We will continue to improve and support your shop. ### 27. service advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** ease of use very user friendly not a big learning curve **What do you dislike about Tekmetric?** returns need to be a little easier to track/find in the system **What problems is Tekmetric solving and how is that benefiting you?** its easy to use is faster then other POS systems I have used but could be faster ### 28. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** It is so easy to keep track of all parts ordered and returned. **What do you dislike about Tekmetric?** I honestly can't find something I dislike about this program. It is the best! **Recommendations to others considering Tekmetric:** It takes a little to get used to, but after that, it is very smooth sailing. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves the problems of disorganization. Everything is easily accessible. ### 29. The experience with Tekmetric for the last 1 1/2 yr has been great. Very customer oriented company. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Constant development that Tekmetric is doing **What do you dislike about Tekmetric?** Glitches at the most unconvient time. Seems to always happen at our busy timing. **Recommendations to others considering Tekmetric:** Stop thinking about it and do it. **What problems is Tekmetric solving and how is that benefiting you?** Serving our customers better. **Official Response from Mary Payton:** > Hey there! First and foremost, thank you for reviewing Tekmetric! We are happy to hear that you are enjoying the Feature Request Board and that Tekmetric is allowing your shop to serve your customers better. Customer service is at the core of our company and I want you to know that we are constantly advancing the product and working to push out these releases as quickly as possible to provide the best experience for our shops. Thanks again for reviewing Tekmetric! ### 30. Love this software! **Rating:** 5.0/5.0 stars **Reviewed by:** A.J. P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Tekmetric?** All in one. It has everything I need in one place **What do you dislike about Tekmetric?** Can be click heavy, the digital inspections could use some fine tuning **What problems is Tekmetric solving and how is that benefiting you?** I haven't had any. Benefits is the custom feel and ability to be clear and open to my customers ### 31. Tekmetric works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** I like that we can log in anywhere to process the repair orders. **What do you dislike about Tekmetric?** There could be an easier way to look up ordered parts. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is very fast and easy to use. I like that we can access it on any device. ### 32. Best Program for Auto Repair Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Bill W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** Cloud based! Easy to use and able to have alll techs use it. **What do you dislike about Tekmetric?** Labor is not always accurate and sometimes is not available for the particular job **What problems is Tekmetric solving and how is that benefiting you?** Day to day functions of reporting are incredible. Keeps track of everything involved with repair ### 33. It’s Not “A Solution”, It’s “The Solution” **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2020 **What do you like best about Tekmetric?** Simple, intuitive, common sense operation. Easily picked up by Technicians, Parts and Service Advisors. With an exceptional customer presentation interface, and that really differentiates your shop from others. This is the solution that you have been searching for. As a shop owner for 35 years, running a very progressive organization, we’ve had software since 1985 in our business. Over the years we’ve used and discarded many shop management systems. I can truly say that this product has been a game changer for us and our business. It’s cloud-based, so it’s removed the need for a server, and the attendant costs. Because it’s cloud based, My team can log onto it from any location in the world, I could logon from vacation, from my car, or from the beach. **What do you dislike about Tekmetric?** Actually, very little. It’s such a night and day difference from any other products out there on the market, and any shortcomings are quite insignificant and very quickly addressed by a dynamic and engaged customer support team. I appreciate that the owner and his team are very proactive in listening to users, and providing response and system updates, that just keep making the product better and better. In fact what really sold me on the product was the engagement of the owner, who personally did a demo for us, after business hours, and on his own time, such with his commitment to excellence and customer care. **Recommendations to others considering Tekmetric:** Very simple, run don’t walk. This is the answer that you’ve been looking for, and this is a customer service that you and your business need and deserve. **What problems is Tekmetric solving and how is that benefiting you?** What are the most significant problems we need to solve his automotive professionals, is the presentation of service needs to our clients. This needs to be done in a clear, concise and cogent way for a successful outcome.In fact what really sold me on the product was the engagement of the owner, who personally did a demo for us, after business hours, and on his own time, such with his commitment to excellence and customer care. With Tekmetric, and it’s comprehensive digital vehicle inspection, this is simple. We’ve achieved over an 80% close rate, thanks to the Digital Vehicle Inspection Process built right into the software. I like especially the intuitive reporting system, giving me business operations and statistics at a glance, either in a number or a colored graph format. It makes it easy to understand, as well to share and present to our team. **Official Response from Jordan Dean Morales:** > WOW! We thank you so much, Bruce! We're ecstatic to hear Tekmetric has been THE solution for your shop. We'll continue to build and provide support. ### 34. Excellent Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jim D. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** User friendly, constantly updated, responsive to customer feedback. **What do you dislike about Tekmetric?** Tire data fields could use some improving **What problems is Tekmetric solving and how is that benefiting you?** Instant updated and ease of access to daily KPI's **Official Response from Mary Payton:** > Hey Jim! I am happy to hear you are able to easily review your KPI's for your shop! One of our biggest goals is helping shops run more efficiently and ensuring they can impact their bottom line. I also would like to learn more about the tire data fields you would like to see as this is something our product and development team is currently reviewing. Please reach out to our team to make sure these requests are properly documented at support@tekmetric.com. Thank you again for reviewing Tekmetric! ### 35. Fantastic Product & Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Stephane G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Tekmetric?** I like how intuitive it is for every member of the team. I like the responsiveness of the support staff. They are constantly asking for feedback from the users and acting on them. **What do you dislike about Tekmetric?** This is tough, because I like the system better than any other product I've ever used before. **Recommendations to others considering Tekmetric:** If you are on the fence about using it, join the TUG (Tekmetric User Group) on Facebook, there you'll find many current users who are willing to share their experiences. **What problems is Tekmetric solving and how is that benefiting you?** The ability to write up a car from the parking lot with any mobile device. No more writing down the licence plate number or VIN & mileage. I just go out to the car with my IPAD and type it all in right from there. We created a service writer check in inspection where the advisor can take photos of the four corners of the car, we can take photos of the signed repair order to make it easy to submit to warranty companies. We take screenshots from our diagnostics tools, save them as .jpg and upload it as part of the technician inspection. Saves us a alot of time of having to write it down for future reference. With having the customers authorize the repairs from their end. There is never a question about how much the bill is or what work was authorized because they are the ones who authorized it. I feel this is especially invaluable for female clients as this literally puts them in control of the experience. **Official Response from Jordan Dean Morales:** > Much appreciated, Stephane! We live for feedback and will continue to improve for your shop! ### 36. By far the best auto shop management software available! **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Tekmetric?** Its a cloud/web based software that eliminates the need for in house servers, all I need is an internet connection. Clean lay out, ease of use. Complete of all the features I need to run my multi-location repair shops remotely and efficiently. The service and customer support staff is excellent, and focus on improving the systems to best fit the needs of the modern auto repair shop from vehicle repair process, digital inspections, digital customer communications, third party integrations and more. Tekmetric gets better and better. They listen to their clients and improve their systems from their client base needs. I have used several other systems before and by far tekmetric is the best I’ve found. **What do you dislike about Tekmetric?** Nothing I dislike but there are always improvements to be made. They have a improvement/enhancement suggestions box where i expressed my suggestions and few have been addressed in short amount of time. **Recommendations to others considering Tekmetric:** It is a great system that works for us. I would recommend for you to demo and see how it works and how it can improve Your business. They have great support. **What problems is Tekmetric solving and how is that benefiting you?** Efficient and productivity is a big deal especially when we are running a lean operation. Having a system that makes our process seamless and time efficient give us the flexibility to run our shops with fewer support employees thus increasing our productivity and our bottom line. **Official Response from Jordan Dean Morales:** > Tristan, we thank you for choosing Tekmetric. We will continue to improve and provide for your shops! ### 37. Modernized shop Management with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Austin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Tekmetric?** Tekmetric has made a shop owner's life a breeze when it comes to stressing about shop management. The simplicity of Tekmetric is unparallel! I utilized every feature that Tekmetric offers. From text to pay, paperless inspections and even tracking my employee's hours. The time and money I have saved using this system are incredible! I look forward to any future betas that Tekmetric utilizes and is willing to give my feedback in any way fit. **What do you dislike about Tekmetric?** Not requiring emails when closing tickets. That is truly it. **What problems is Tekmetric solving and how is that benefiting you?** Payments, tracking hours, cores and returns! **Official Response from Jordan Dean Morales:** > Wow! Austin, thank you for the kind words. We're so happy to hear you're getting the most out of Tekmetric. We will continue to improve and provide for your shop! ### 38. Tekmetric offers a great product and is always improving! **Rating:** 4.5/5.0 stars **Reviewed by:** Philip L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Tekmetric?** ease of use, and they are always improving **What do you dislike about Tekmetric?** multi store features., Inventory is weak **Recommendations to others considering Tekmetric:** Tekmetric offers a great product and their team is great! the system is easy to use and they are constantly adding new features. There is tons of integrations that help with store efficiency if you are a multi location operation there are some features you may be looking for that are still in development, or they do not have yet ( as of 8/2020). Overall I would recommend tekmetric to anyone looking for a new shop management system. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric has helped improve our shops work flow in a lot of ways. **Official Response from Jordan Dean Morales:** > Philip, we appreciate your kind words! We will continue to improve and be there for your shops! ### 39. Innovative product that's easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Tekmetric?** The ease of use for staff. My team picked up 90% of the program in under 30 minutes. **What do you dislike about Tekmetric?** I always have a wish list of new features, however, I know Tekmetric will get them added! **Recommendations to others considering Tekmetric:** A great product that will continue to improve. I highly recommend making the switch. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric has increased our teams efficiency, helped land more jobs, and given us a current picture of how we are doing. **Official Response from Jordan Dean Morales:** > Thank you, Ashleigh! We're happy Tekmetric was simple enough for your team to pick up! We will continue to add features and continue to provide for your shop. ### 40. Outstanding POS for Automotive repair shops with multi store locations. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Tekmetric?** I can keep track of both stores easily and the site never goes down **What do you dislike about Tekmetric?** integration of kukui scheduling with the POS calendar **Recommendations to others considering Tekmetric:** Its the one stop shop, once they get the two way texting capabilities down. **What problems is Tekmetric solving and how is that benefiting you?** digital inspections, able to take photos and attach to invoice **Official Response from Jordan Dean Morales:** > Chris, thank you for your kind words! We will continue to provide for ALL your shops! ### 41. Tekmetric is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Tekmetric?** Remote access to the system when I’m out of town. Plus the reporting is just getting better. **What do you dislike about Tekmetric?** Nothing really / the TM Team I s very responsive. **Recommendations to others considering Tekmetric:** Try it **What problems is Tekmetric solving and how is that benefiting you?** So many ways I’ve been able to review and drill down on simple metrics. Access to detailed info is the biggest benefit. **Official Response from Jordan Dean Morales:** > Thank you, Kevin! We're ecstatic you're taking full advantage of our cloud-based system. We'll keep improving and making sure your shop is taken care of. ### 42. login issue **Rating:** 4.5/5.0 stars **Reviewed by:** rob f. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Tekmetric?** super easy to naviagate and quick response **What do you dislike about Tekmetric?** nothing it was quick and easy wish more issues could get answered that fast **What problems is Tekmetric solving and how is that benefiting you?** i had a login issue , was sent a invite and i missed the log in time frame **Official Response from Jordan Dean Morales:** > Rob, thank you for your kind words! We thrive off the feedback and we will continue to improve for your shop. ### 43. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Tekmetric?** From start to finish the Team at Tekmetric were there. The program was easy to set up and straight forward to use. **What do you dislike about Tekmetric?** hummmmm.....nothing! Ease of use and set up....what is there NOT to like? ! **Recommendations to others considering Tekmetric:** Set up was easy to do, Training available for every topic. Product is easy to learn...and Customer Service was amazing! **What problems is Tekmetric solving and how is that benefiting you?** Updated a few can jobs to allow consistency when completing tasks on invoices. **Official Response from Jordan Dean Morales:** > From the entire Tekmetric team - THANK YOU! We will continue to improve and provide for your shop! ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?page=24§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+12%3A23%3A41+-0500&secure%5Bsession_id%5D=81930ef0-0c4d-4168-b3b2-925f31cbc0ae&secure%5Btoken%5D=4ac7d39837b43f528f2a20081d4fa14bc91f31c240368a5aa7147d44db66358d&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) ## Tekmetric Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (745 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)