Workflow management and text to customers

I really like the online digital experience that Shopmonkey provides to our customers. It's smooth and allows for setting appointments easily. Customers can see in real-time what status their vehicle is in, which is a big game changer for us. We can send them text message updates about their vehicle's status, which our customers love. The digital vehicle inspections and the ability to communicate through text message make the whole process much easier and more efficient. This keeps our customers up to date, which has been a great experience.

1.0. We started using them in 2019. After the disaster of what they called the 2.0 update, we moved all of our locations to a competitor.