1. [Home](https://www.g2.com/) 2. ... 3. [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) 4. [Shopmonkey Discussions](https://www.g2.com/products/shopmonkey/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_61d39d7cfbdc4f5cbc80c3708025dcf4/shopmonkey.jpg "Product Avatar Image") ![Reward for good Shopmonkey reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good Shopmonkey reviews") ](/products/shopmonkey/reviews) [ Shopmonkey ](/products/shopmonkey/reviews) (410)4.6/5 Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube Show More * * * ### 72.0 Nps Score Already have Shopmonkey? ### All Shopmonkey Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Shopmonkey used for? ](/discussions/what-is-shopmonkey-used-for) What is Shopmonkey used for? [ Auto Repair Software ](https://www.g2.com/tags/auto-repair-software)[ Heavy-Duty Repair Software ](https://www.g2.com/tags/heavy-duty-repair-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Shopmonkey+questions+and+get+answers+from+expert+users+in+our+Shopmonkey+Discussions+section.&title=Shopmonkey+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Shopmonkey+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Shopmonkey+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss%0aAsk+Shopmonkey+questions+and+get+answers+from+expert+users+in+our+Shopmonkey+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Shopmonkey+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss%0aAsk+Shopmonkey+questions+and+get+answers+from+expert+users+in+our+Shopmonkey+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") IG Loading... [Ivey G.](https://www.g2.com/users/d18bfbbc-9b0c-431b-983c-bc4d3219c5a8 "Ivey G.") • over 4 years ago Business Developent Manager Business Developent Manager More Options - [ # How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions? ](/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) [ Auto Repair Software ](https://www.g2.com/tags/auto-repair-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Shopmonkey+questions+and+get+answers+from+expert+users+in+our+Shopmonkey+Discussions+section.&title=Shopmonkey+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Shopmonkey+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Shopmonkey+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss%0aAsk+Shopmonkey+questions+and+get+answers+from+expert+users+in+our+Shopmonkey+Discussions+section.) 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[CHRIS L.](https://www.g2.com/users/1f90322e-087d-4d64-86c5-d2b199342eff "CHRIS L.") • over 4 years ago OWNER OWNER More Options - [ # Fleet billing ](/discussions/fleet-billing) Do you bill fleet companies from shop monkey or use quickbooks [ Auto Repair Software ](https://www.g2.com/tags/auto-repair-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Shopmonkey+questions+and+get+answers+from+expert+users+in+our+Shopmonkey+Discussions+section.&title=Shopmonkey+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Shopmonkey+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Shopmonkey+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss%0aAsk+Shopmonkey+questions+and+get+answers+from+expert+users+in+our+Shopmonkey+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Shopmonkey+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss%0aAsk+Shopmonkey+questions+and+get+answers+from+expert+users+in+our+Shopmonkey+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/shopmonkey/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/6b6a173e7dd0cd21446c70176e2a46a0/shopmonkey.svg "Product Avatar Image") ### Have you used Shopmonkey before? Answer a few questions to help the Shopmonkey community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fshopmonkey%2Fdiscuss%3Fsmall_ask%3Dshopmonkey) No ## Top Contributors in Shopmonkey 1 ![Jenn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenn A.") JA Loading... ### [Jenn A.](https://www.g2.com/users/c0ea9fce-68ed-4aba-bb26-e2d17544b6ab "Jenn A.") Customer Success Coordinator 1 pt 2 IG Loading... ### [Ivey G.](https://www.g2.com/users/d18bfbbc-9b0c-431b-983c-bc4d3219c5a8 "Ivey G.") Business Developent Manager 1 pt 3 CL Loading... ### [CHRIS L.](https://www.g2.com/users/1f90322e-087d-4d64-86c5-d2b199342eff "CHRIS L.") OWNER 1 pt