I use Shopmonkey for everything to do with my shop, from intaking appointments to collecting reviews and everything in between. I no longer need to call multiple vendors, and I love the clear layout of my schedule. I really like the work request form and the fact that I can attach it to my website so customers can fill it out themselves. The initial setup was very easy, and Sebastian made it a breeze—he still helps me out to this day. Review collected by and hosted on G2.com.

I don't like dealing with duplicate customers and I wish the internal user notes could show up on all of the customer work orders. Review collected by and hosted on G2.com.

I really like the online digital experience that Shopmonkey provides to our customers. It's smooth and allows for setting appointments easily. Customers can see in real-time what status their vehicle is in, which is a big game changer for us. We can send them text message updates about their vehicle's status, which our customers love. The digital vehicle inspections and the ability to communicate through text message make the whole process much easier and more efficient. This keeps our customers up to date, which has been a great experience. Review collected by and hosted on G2.com.

I'm having a bit of trouble on the payroll side. We have technicians that are paid based on hourly and flag hour, so being able to customize the aspects of how we do payroll would help make the numbers a little more accurate. The same goes for our front personnel, who are paid on a commission and hourly. The system doesn't log it correctly. But that's minor compared to the big stuff the system does for us. Also, setting up was a bit difficult at first. We integrated with QuickBooks, and while that part was simple, we had to set up a lot of things on our own, like inspections and rules. It took us about thirty to sixty days to narrow it down and get it working the way we wanted. Review collected by and hosted on G2.com.

Organization and customer communications through the shopmonkey platform. Review collected by and hosted on G2.com.

Customer Contacts when there are multiple contacts for said customer or fleet Review collected by and hosted on G2.com.

My favourite feature is probably the ability to text customers and how easy it is to send and explain invoices/quotes to customers. Review collected by and hosted on G2.com.

there's really not much to complain about, I guess my only suggestion would be to have internal team messaging be on par with messaging customers. Review collected by and hosted on G2.com.

1.0. We started using them in 2019. After the disaster of what they called the 2.0 update, we moved all of our locations to a competitor. Review collected by and hosted on G2.com.

Everything feels so clunky. It seems like they tried to squeeze too much into it now, and it just doesn’t flow the way it used to. If it ain’t broke, don’t fix it! Review collected by and hosted on G2.com.

Workflow management and text to customers Review collected by and hosted on G2.com.

No barcode printing, no multiple price fields , no sale price and then revert back to normal price on specific date. Review collected by and hosted on G2.com.

Shopmonkey 1.0 was great.... the best word I can muster to describe Shopmonkey 2.0 is "regression" added key strokes and worse functionality....CUSTOMER SERVICE is a JOKE Review collected by and hosted on G2.com.

Shopmonkey 2.0 added a few nice features... but mostly increased the hardship of using the software...within first 2 hours of using the new software I had a conversation with Judy ( which has since vanished from the face of the earth apparently) and I mentioned no less than 10 glitches/bugs/functionality problems.... roughly 2 months ago...since then.... NOT A SINGLE THING HAS BEEN RECTIFIED.

Let's read what Google has to say about it after compiling data from the net...

The "Shopmonkey 2.0 switch over" refers to Shopmonkey's transition from its original platform to a completely revamped 2.0 version, which involved significant data migration and a complete redesign of the user experience for auto repair shops. Shopmonkey facilitated this by using a platform called Arcade to guide users, provide training, and offer a way to test new features without affecting their live data. While Shopmonkey aimed to provide a better platform, some users found the 2.0 version complex and migrated to alternative software like Fieldd or Shift Industry.

What is the Shopmonkey 2.0 Switch Over?

Re-platforming Effort:

Shopmonkey undertook a major project to re-platform its entire cloud-based management system, creating a new version known as 2.0.

Data Migration:

The switch involved migrating all existing user data from the older platform to the new 2.0 system.

User Experience Overhaul:

A new, redesigned system and user interface was introduced to improve functionality and management for auto repair shops.

How Shopmonkey Handled the Transition

Arcade Software: Shopmonkey partnered with Arcade Software to manage the transition.

Guided Onboarding: The platform helped onboard users to the new system and introduced them to the full range of new features.

Safe Environment for Testing: Users could experience and test the new features in a safe environment provided by Arcade, allowing them to understand the benefits without impacting their live shop operations.

User Experiences and Alternatives

Challenges for Some Users:

While the aim was to improve the platform, some users reported significant issues and difficulties with the 2.0 version, finding it complex and a steep learning curve, according to this Reddit thread.

Migrating to Other Software:

Frustrated users, faced with learning a new system, decided to migrate to alternative shop management software such as Fieldd or Shift Industry.

Looks like my path starts with investigating Fieldd or Shift Industry now.... I recommend you do the same !! Review collected by and hosted on G2.com.

Shopmonkey is straightforward and easy to use. The tech and customer support are excellent, and using it every week has made entering data for vehicle inspections much more convenient. Review collected by and hosted on G2.com.

At first, it can be challenging to learn how to use, but once you understand how it functions, it becomes much easier to make it work for you. Review collected by and hosted on G2.com.

I dont like anything about the platform. Review collected by and hosted on G2.com.

Down time, freezing, app errors happening frequently Review collected by and hosted on G2.com.

I only use Shopmonky as a customer of the shop using it. Review collected by and hosted on G2.com.

I am a customer of a detailer in Orlando that used Shopmonkey. They decided to move to different software and Shopmonkey gave their text number to a direct competitor in town called Empire Auto Spa. I texted my original detailer to get a couple of projects scheduled and got a response quickly. Nowhere in the response did Empire communicate who they were. They pretended to be my detailer and never identified themselves anywhere in the thread. I figured it out when I got some calls from Empire, that I did not answer, and then got an email summary of the text communications. The point is if you do business with Shopmonkey just know that when you leave they are going to route your customer inquiries to a direct competitor. If that's not illegal it should be. Review collected by and hosted on G2.com.