Best AI Chatbots Software - Page 2

How Many AI Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,082

Category Stats (Aug 2026)

  • Average Rating: 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

Last updated: August 04, 2026

How Does G2 Rank AI Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 67,500+ Authentic Reviews
  • 1,082+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Chatbots Software

G2 Grid® for AI Chatbots Software plotting products by satisfaction and market presence

Highlighted products: ChatGPT, Notion, Claude, Gemini, Perplexity, Zapier, 1min.AI, and ClickUp.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-chatbots/grids.json?focus%5B%5D=chatgpt&focus%5B%5D=notion&focus%5B%5D=claude-2025-12-11&focus%5B%5D=google-gemini&focus%5B%5D=perplexity&focus%5B%5D=zapier&focus%5B%5D=1min-ai&focus%5B%5D=clickup)

Sponsored

Gemini

Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data.

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Breakout

Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout greets every visitor like it already knows them: Breakout instantly recognizes who’s on your site—based on UTM, company, or behavior—and kicks off a smart, friendly conversation using AI that actually sounds human. 2\ Breakout handles every question instantly and keeps the lead warm - The AI SDR chats with your buyers 24/7, answers their questions, and gently nudges them toward conversion—so no one slips through the cracks. 3\ Breakout gives live, personalized demos—on the spot - Whether it’s a quick voice walkthrough or a custom slide deck, Breakout shows buyers exactly what they need, right when they need it. 4\ Breakout books the right meeting, even after hours - It finds the right rep, checks calendars, and schedules the meeting—so your team wakes up to new pipeline every day.

Average Rating: 5.0/5.0

Total Reviews: 28

How Do G2 Users Rate Breakout?

  • Understanding: 9.8/10 (Category avg: 8.8/10)
  • Ease of Use: 10.0/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 9.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Breakout?

  • Seller: Breakout
  • Year Founded: 2024
  • HQ Location: San Francisco Bay Area, US
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 61% Small, 35% Medium

What Do G2 Reviewers Say About Breakout?

AI-generated summary from verified user reviews

Pros
  • Users value the time-saving capabilities of Breakout, facilitating efficient scheduling and engaging conversations effortlessly.
  • Users enjoy the ease of use of Breakout, appreciating its quick installation and intuitive dashboard.
  • Users value the efficient implementation and seamless integrations of Breakout, which enhance user engagement and streamline processes.
  • Users value the seamless integrations of Breakout, enhancing real-time engagement and automating inbound pipelines efficiently.
  • Users commend the easy setup of Breakout, allowing for quick installation and seamless integration into workflows.
Cons
  • Users find the feature complexity of Breakout can overwhelm non-technical teams during initial setup and configuration.
  • Users seek limited analytics in Breakout, desiring deeper insights to enhance their configuration and performance analysis.
  • Users note a lack of advanced features in Breakout, requiring more templates and deeper analytics for effective use.
  • Users note AI's limitations in handling complex conversations, requiring human intervention for optimal results in certain industries.
  • Users report buggy software issues in Breakout, which can hinder performance and require human intervention for complex tasks.

What Are Recent G2 Reviews of Breakout?

Thareja AI

Thareja is an AI customer support platform that lets businesses build custom AI agents trained on their own content — websites, help centers, docs, PDFs, and internal knowledge bases. Unlike generic chatbots, Thareja agents deliver accurate, company-specific answers around the clock across web chat, email, Zendesk, WhatsApp, Slack, Instagram, and more. When the AI can't resolve an issue, it automatically creates a support ticket for your team. Thareja includes a built-in project and task management platform with time tracking and live productivity analytics, so teams can manage escalations, track workload, and measure performance in one place. Thareja also offers marketing tools like MagicReel, which helps teams create short-form video content for social channels. From automating support and qualifying leads to managing tickets and producing marketing content, Thareja gives growing teams a unified platform to handle more without hiring more.

Average Rating: 4.9/5.0

Total Reviews: 28

How Do G2 Users Rate Thareja AI?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Thareja AI?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 89% Small, 7% Medium

What Do G2 Reviewers Say About Thareja AI?

AI-generated summary from verified user reviews

Pros
  • Users value the effective time tracking and streamlined management of Thareja AI for effortless invoicing and payments.
  • Users love the time-saving capabilities of Thareja AI, greatly enhancing efficiency and simplifying workflows for teams.
  • Users appreciate the simplicity and efficiency of Thareja AI, enjoying seamless project management and timely payments.
  • Users love the automation features of Thareja AI, streamlining compliance, time tracking, and payments for enhanced efficiency.
  • Users find Thareja AI to be exceptionally easy to use, streamlining project management and enhancing efficiency.
Cons
  • Users experience a small learning curve initially, but adaptability improves their familiarity with Thareja AI over time.
  • Users experience a steep learning curve with Thareja AI, requiring time to navigate its complex features effectively.
  • Users report display issues with Thareja AI, noting slow project switching and a need for UI improvements.
  • Users note the limited features of Thareja AI, wishing for more customization and integrations available on mobile.
  • Users face a learning curve and integration issues with Thareja AI, though performance improves with familiarity.

What Are Recent G2 Reviews of Thareja AI?

Joule

Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes. Joule is designed to free teams from busy work and helps them work more efficiently with simple, natural language requests. Employees receive a continuous AI experience that connects data and workflows across SAP and third-party systems. Joule aims to enable faster, data-driven decisions with immediate, context-rich insights and automates multi-step workflows with a system of collaborative AI agents.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Joule?

  • Understanding: 8.0/10 (Category avg: 8.8/10)
  • Ease of Use: 8.7/10 (Category avg: 9.1/10)
  • Reliability: 7.9/10 (Category avg: 8.8/10)
  • Error Learning: 5.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Joule?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    141,955 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 28% Large, 28% Small

What Do G2 Reviewers Say About Joule?

AI-generated summary from verified user reviews

Pros
  • Users find Joule's ease of use exceptional, benefiting from its intuitive interface and straightforward setup process.
  • Users value Joule for its efficient automation and quick insights, greatly enhancing decision-making and workflow.
  • Users find Joule's automation and seamless integration within SAP apps invaluable for enhancing productivity and streamlining workflows.
  • Users find Joule's time-saving automation features invaluable, greatly enhancing efficiency and decision-making across business operations.
  • Users commend Joule for its automation capabilities, significantly improving efficiency and simplifying complex SAP tasks without technical training.
Cons
  • Users notice that Joule can deliver generic or incomplete answers, requiring manual checks for accurate information.
  • Users find usage limitations in Joule, needing deeper integration and manual refinements for complex tasks.
  • Users encounter inaccuracies in Joule's responses, often leading to generic information that lacks necessary detail and context.
  • Users find Joule's context understanding lacking, leading to generic advice that may not fit specific needs effectively.
  • Users face integration issues with Joule, leading to limited workflow efficiency and occasional manual steps.

What Are Recent G2 Reviews of Joule?

Discord

Discord is a versatile communication platform that enables users to connect through voice calls, video calls, text messaging, and media sharing. It supports both private conversations and community interactions within virtual spaces known as "servers." Accessible on Windows, macOS, Android, iOS, iPadOS, Linux, and web browsers, Discord caters to a wide range of users seeking seamless and interactive communication experiences. Key Features and Functionality: - Voice and Video Communication: Engage in high-quality voice and video calls with low latency, suitable for both one-on-one and group interactions. - Text Messaging and Media Sharing: Exchange messages, images, videos, and other media files in real-time across various channels. - Servers and Channels: Create or join servers, which are organized into text and voice channels, facilitating structured and topic-specific discussions. - Cross-Platform Availability: Use Discord seamlessly across multiple devices and operating systems, ensuring consistent communication. - Integration with Other Services: Connect Discord with various gaming platforms and applications to enhance the user experience. Primary Value and User Solutions: Discord addresses the need for a unified communication platform that combines voice, video, and text capabilities, making it ideal for gamers, communities, and professional teams. By offering organized servers and channels, it simplifies collaboration and social interaction, reducing the reliance on multiple disparate tools. Its cross-platform support ensures users stay connected regardless of their device, fostering a cohesive and engaged community environment.

Average Rating: 4.6/5.0

Total Reviews: 39

How Do G2 Users Rate Discord?

  • Understanding: 9.4/10 (Category avg: 8.8/10)
  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Reliability: 8.6/10 (Category avg: 8.8/10)
  • Error Learning: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Discord?

Who Uses This Product?

  • Top Industries: Computer Games, Computer Software
  • Company Size: 74% Small, 13% Medium

What Do G2 Reviewers Say About Discord?

AI-generated summary from verified user reviews

Pros
  • Users love the versatile communication options in Discord, including text channels and voice rooms for seamless interaction.
  • Users love the ease of use in Discord, finding it simple to communicate and collaborate in channels.
  • Users love the versatile features of Discord, enabling seamless interaction for various activities like gaming and streaming.
  • Users love the feature-rich and lightweight interface of Discord, perfect for interaction and collaboration.
  • Users love the feature-rich and lightweight design of Discord, facilitating easy interaction and access control.
Cons
  • Users experience connection issues that disrupt their sessions and lead to frustrations with channel visibility and logins.
  • Users express concern over data collection practices by Discord, raising privacy issues amidst connectivity problems.
  • Users find the search functionality lacking compared to more robust options like Teams or Slack.
  • Users find Discord has usage limitations for formal workflows, especially lacking in search functionality compared to other platforms.
  • Users feel the UI navigation could be improved, as direct messaging is often cumbersome during channel chats.

What Are Recent G2 Reviews of Discord?

Letter AI

Letter AI is a unified revenue enablement platform built natively with AI. All in one easy-to-use platform Letter not only is a Content Management System and Learning Management System, our AI workflows and generative AI capabilities create content and AI-powered training and role play in minutes. Being AI-native means our Deal Pursuit capabilities, like AI Sales Rooms and end-to-end RFP automation, are deeply connected to your enablement capabilities. Letter AI empowers your enablement teams to supercharge the revenue journey. Some of the key features of the Letter AI platform include: AI-Powered Training & Coaching: Quickly deliver rich training and onboarding experiences using AI-coached interactive learning, video-based sessions, and certification pathways. Content Creation & Management: Utilize AI to create, manage, and personalize content effectively, enabling the creation of assets such as FAQ documents and competitor battle cards in minutes. Letter AI Co-Pilot: Real-time knowledge retrieval with our Co-Pilot that provides personalized responses based on your content, available in 15 languages to support global enablement. Deal Pursuit & Buyer Engagement: Accelerate the sales cycle with features like an AI Sales Room for interactive customer engagement and end-to-end RFP automation, driving efficiency and effective customer interaction. Security & Privacy: Letter AI emphasizes top-tier security and privacy standards, ensuring customer data protection through certified frameworks like SOC 2 Type II.

Average Rating: 4.9/5.0

Total Reviews: 78

How Do G2 Users Rate Letter AI?

  • Understanding: 9.1/10 (Category avg: 8.8/10)
  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Reliability: 9.3/10 (Category avg: 8.8/10)
  • Error Learning: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Letter AI?

  • Seller: Letter AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Chicago, IL
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Medium, 27% Large

What Do G2 Reviewers Say About Letter AI?

AI-generated summary from verified user reviews

Pros
  • Users admire the ease of use of Letter AI, praising its user-friendly interface and streamlined training process.
  • Users value the stellar customer support of Letter AI, noting rapid responses and a collaborative partnership.
  • Users appreciate the exceptional support and collaboration from the Letter AI team, enhancing their overall experience and efficiency.
  • Users praise the time-saving capabilities of Letter AI, allowing them to focus on critical tasks efficiently.
  • Users appreciate the customized AI training of Letter AI, enabling accurate, on-brand content generation from existing communications.
Cons
  • Users find the usage limitations of Letter AI frustrating, impacting learning pathways and user analytics effectiveness.
  • Users note the limited features of Letter AI, particularly missing manual controls and specific functionalities like deck creation.
  • Users find missing features in Letter AI, like enhanced analytics and deck creation, limiting their overall experience.
  • Users experience update issues with frequent changes, which can challenge legacy adopters and require adjustments.
  • Users experience integration issues with Letter AI, finding setup challenging and seeking better documentation and understanding.

What Are Recent G2 Reviews of Letter AI?

Vendasta AI Platform

From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. Visit our Trust Center at trust.vendasta.com for security documentation, compliance certifications, and data privacy details.

Average Rating: 4.5/5.0

Total Reviews: 535

How Do G2 Users Rate Vendasta AI Platform?

  • Ease of Use: 8.5/10 (Category avg: 9.1/10)

Who Is the Company Behind Vendasta AI Platform?

  • Seller: Vendasta
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Saskatchewan
  • Twitter: @Vendasta
    3,930 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    745 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Management Consulting
  • Company Size: 84% Small, 10% Medium

What Do G2 Reviewers Say About Vendasta AI Platform?

AI-generated summary from verified user reviews

Pros
  • Users commend the intuitive design and outstanding support of the Vendasta AI Platform, enhancing service delivery and client satisfaction.
  • Users value the outstanding customer support team at Vendasta, ensuring responsive and knowledgeable assistance for their needs.
  • Users find the ease of use of the Vendasta AI Platform enhances efficiency and client engagement effortlessly.
  • Users value the all-in-one dashboard of Vendasta AI Platform, making management of SEO and marketing tools seamless.
  • Users admire the efficiency of Vendasta AI Platform, significantly reducing manual tasks and enhancing productivity.
Cons
  • Users find the learning curve steep, with complexities in integrations and automations that hinder easier usage.
  • Users find Vendasta AI Platform has limited features and complicated onboarding, making it hard to fully utilize.
  • Users find the difficult learning curve challenging, particularly with integrations that can be overwhelming and complex.
  • Users express frustration over missing features, such as improved proposals and effective project management within the Vendasta AI Platform.
  • Users find the complexity of integrations and automations frustrating, leading to challenges in setup and execution.

What Are Recent G2 Reviews of Vendasta AI Platform?

What Are G2 Users Discussing About Vendasta AI Platform?

Assembled AI

Assembled AI is an AI-powered customer support automation and workforce management platform built for modern support and contact center teams. It enables organizations to deploy AI agents across chat, email, and voice while equipping human agents with real-time AI assistance to improve speed, quality, and operational efficiency. As a support automation platform, Assembled AI allows teams to launch autonomous AI agents that can fully resolve customer inquiries end to end. These AI agents answer questions, execute account-level actions, follow complex workflows, and adhere to brand voice and compliance guardrails. This helps organizations increase deflection, reduce average handle time (AHT), and scale support without proportionally increasing headcount. For conversations that require human involvement, Assembled AI provides AI agent assist capabilities directly within existing ticketing and CRM systems. The platform surfaces knowledge, drafts responses, recommends next-best actions, and enables one-click task execution. This improves first-contact resolution, accelerates new agent ramp time, and increases overall customer satisfaction (CSAT). Unlike standalone chatbots or generic AI tools, Assembled AI integrates directly into existing support operations. It is designed to work alongside established processes, policies, and escalation paths rather than replacing them. In addition to AI automation, Assembled offers workforce management features including AI-powered forecasting, scheduling, and performance visibility across both AI agent and human support channels. This unified approach gives support leaders a comprehensive view of capacity, automation impact, and cost optimization. Assembled AI helps support organizations automate phone, chat, and email support, improve service quality, and operate more efficiently as customer volume and complexity grow.

Average Rating: 4.8/5.0

Total Reviews: 25

How Do G2 Users Rate Assembled AI?

  • Ease of Use: 8.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Assembled AI?

  • Seller: Assembled
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • Twitter: @assembledhq
    372 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    133 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Assembled AI?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Assembled AI, making it simple to learn and implement swiftly.
  • Users value the exceptional customer support from Assembled AI, enhancing collaboration and satisfaction throughout the development process.
  • Users commend Assembled AI for its responsive customer support and deep collaboration, enhancing their customer service experience.
  • Users appreciate the helpful support from Assembled AI, enhancing customer service with effective collaboration and responsiveness.
  • Users value the deep partnership and customization from Assembled AI, enhancing their customer support efficiency and reliability.
Cons
  • Users face integration issues with Assembled AI, particularly when syncing with Salesforce and Zendesk limitations.
  • Users experience slow loading times with Assembled AI, affecting the responsiveness during tasks like drafting emails.
  • Users experience occasional slow performance with Assembled AI, impacting response times and overall user experience.
  • Users note the need for improvements in nuanced handling and integration flexibility to enhance Assembled AI's effectiveness.
  • Users find a steep learning curve with Assembled AI, especially related to the QA UI and automation training.

What Are Recent G2 Reviews of Assembled AI?

Dashworks

Dashworks is the AI search and answer assistant for teams. Unify all your company apps and knowledge bases to get accurate AI-powered answers for all your team's questions.

Average Rating: 4.5/5.0

Total Reviews: 71

How Do G2 Users Rate Dashworks?

  • Understanding: 8.6/10 (Category avg: 8.8/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Reliability: 8.6/10 (Category avg: 8.8/10)
  • Error Learning: 7.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Dashworks?

  • Seller: HubSpot
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12,158 employees on LinkedIn®
  • Ownership: NYSE:HUBS

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 28% Small

What Do G2 Reviewers Say About Dashworks?

AI-generated summary from verified user reviews

Pros
  • Users praise the amazing search results of Dashworks, enhancing information retrieval and troubleshooting within Google Workspace.
  • Users find Dashworks incredibly helpful for streamlining processes and improving customer satisfaction within support operations.
  • Users praise the easy integrations of Dashworks, simplifying operations and enhancing workflow efficiency across platforms.
  • Users highlight the seamless integrations of Dashworks, enhancing workflow efficiency and data accessibility across platforms.
  • Users praise Dashworks for its time-saving capabilities, enhancing workflow efficiency and quick access to information.
Cons
  • Users note that the search functionality can be imprecise, leading to irrelevant results and some manual effort required.
  • Users often experience slow performance with Dashworks, leading to frustrating delays in query responses and data retrieval.
  • Users experience inefficient search functionality in Dashworks, often retrieving unrelated results and lacking prompt updates from improvements.
  • Users find the AI limitations in Dashworks frustrating, especially with slow responses and repetitive answers to queries.
  • Users report editing issues with Dashworks, requiring significant proofreading and lacking functionality for easier content management.

What Are Recent G2 Reviews of Dashworks?

Sobot Omnichannel Suite

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

Average Rating: 4.9/5.0

Total Reviews: 43

How Do G2 Users Rate Sobot Omnichannel Suite?

  • Understanding: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 9.8/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Sobot Omnichannel Suite?

  • Seller: Sobot
  • Company Website:
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    101 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Retail
  • Company Size: 59% Medium, 46% Small

What Do G2 Reviewers Say About Sobot Omnichannel Suite?

AI-generated summary from verified user reviews

Pros
  • Users find Sobot's helpful organization of client conversations enhances responsiveness and clarity in managing multiple channels.
  • Users love the seamless multi-channel integration of Sobot, allowing efficient management of interactions and team visibility.
  • Users appreciate the ease of use of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
  • Users praise the efficiency of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications.
  • Users appreciate the efficient customer support provided by Sobot, enabling seamless management across multiple communication channels.
Cons
  • Users find limited customization challenging as advanced workflows and reports require significant initial setup effort.
  • Users desire more built-in templates for seasonal retail campaigns to reduce manual creation time and improve efficiency.
  • Users experience a challenging learning curve initially, requiring adjustments for optimal performance before the system becomes reliable.
  • Users find the limited features challenging for advanced workflows and custom reports without dedicated support.
  • Users face a steep learning curve with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed.

What Are Recent G2 Reviews of Sobot Omnichannel Suite?

Alhena AI

Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue. Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines. Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses. Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence. The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes. Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce. Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI. At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI. Key features and capabilities include: - Conversational product discovery and guided selling for ecommerce storefronts - Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints - AI powered automation of customer support queries - AI visibility optimization (AEO/GEO) for improved presence in AI search experiences - Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses - Omnichannel deployment across web, messaging platforms, and social channels - Agent assist tools that help support teams deliver faster and more consistent responses - Analytics and reporting to track performance, customer interactions, and operational efficiency Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context. Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences. Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands.

Average Rating: 4.9/5.0

Total Reviews: 35

How Do G2 Users Rate Alhena AI?

  • Understanding: 9.4/10 (Category avg: 8.8/10)
  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Reliability: 9.4/10 (Category avg: 8.8/10)
  • Error Learning: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Alhena AI?

  • Seller: Alhena AI
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Pleasanton, US
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 66% Small, 37% Medium

What Do G2 Reviewers Say About Alhena AI?

AI-generated summary from verified user reviews

Pros
  • Users admire the responsive customer support of Alhena AI, enhancing their overall experience and satisfaction.
  • Users praise the ease of use of Alhena AI, making implementation and training a straightforward process.
  • Users appreciate the easy setup of Alhena AI, enabling swift implementation and effective training.
  • Users value the simplicity of the UX and effective support, enhancing their experience with Alhena AI.
  • Users love the intuitive design of Alhena AI, making training and monitoring seamless for everyone.
Cons
  • Users desire a deeper level of analysis in Alhena AI, seeking enhanced connection insights in conversations.

What Are Recent G2 Reviews of Alhena AI?

Apollo.io

Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs.

Average Rating: 4.7/5.0

Total Reviews: 9,369

How Do G2 Users Rate Apollo.io?

  • Understanding: 7.5/10 (Category avg: 8.8/10)
  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Reliability: 9.2/10 (Category avg: 8.8/10)
  • Error Learning: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Apollo.io?

  • Seller: Apollo.io
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 67% Small, 29% Medium

What Do G2 Reviewers Say About Apollo.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Apollo.io, enjoying a simple interface that streamlines their workflow.
  • Users highlight Apollo.io for its streamlined lead generation, enhancing accessibility and efficiency in sales prospecting.
  • Users value the comprehensive database and seamless automation of Apollo.io for efficient prospecting and support.
  • Users appreciate the mass automation and personalization features of Apollo.io, significantly enhancing their outreach efficiency.
  • Users value the time-saving automation of Apollo.io, streamlining outreach and enhancing overall productivity.
Cons
  • Users find the limited CRM integration options frustrating, wishing for more features in the basic plan.
  • Users experience inaccurate data on Apollo.io, requiring manual verification and leading to unreliable contact information.
  • Users find the learning curve steep and the UI clunky, making effective navigation challenging.
  • Users find Apollo.io's limited features restrictive, particularly regarding CRM integrations and sequence allowances in cheaper plans.
  • Users experience data inaccuracy with Apollo.io, finding outdated or incorrect contact information hampers effective outreach efforts.

What Are Recent G2 Reviews of Apollo.io?

What Are G2 Users Discussing About Apollo.io?

Decagon

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.

Average Rating: 4.7/5.0

Total Reviews: 24

How Do G2 Users Rate Decagon?

  • Understanding: 8.7/10 (Category avg: 8.8/10)
  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Reliability: 8.9/10 (Category avg: 8.8/10)
  • Error Learning: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Decagon?

  • Seller: Decagon
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    421 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Medium, 19% Large

What Do G2 Reviewers Say About Decagon?

AI-generated summary from verified user reviews

Pros
  • Users commend Decagon for its intuitive functionality and effective workflow management, enhancing team collaboration and productivity.
  • Users commend the implementation ease of Decagon, appreciating its intuitive setup and low maintenance requirements.
  • Users value Decagon for its best-in-class AI integration, enhancing data evaluation and streamlining workflows effectively.
  • Users value the reliable and flexible customer satisfaction provided by Decagon's exceptional AI performance and support.
  • Users praise Decagon for its exceptional support and collaboration, streamlining processes and enhancing overall effectiveness.
Cons
  • Users note the missing features in Decagon, including user roles and audit logs, which need further development.
  • Users find the limited customization frustrating, as it hinders effective navigation and information retrieval.
  • Users find the learning curve challenging, requiring close monitoring and adaptation to fully utilize Decagon's potential.
  • Users face usage limitations with Decagon, including static filters and overwhelming conversation displays, affecting efficiency.
  • Users are frustrated by access restrictions, missing basic features like "Agent Assist" currently limited to Zendesk.

What Are Recent G2 Reviews of Decagon?

Quiq

Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: * AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. * AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. * A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. * AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. * AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options.

Average Rating: 4.7/5.0

Total Reviews: 45

How Do G2 Users Rate Quiq?

  • Ease of Use: 9.1/10 (Category avg: 9.1/10)

Who Is the Company Behind Quiq?

  • Seller: Quiq, Inc.
  • Year Founded: 2015
  • HQ Location: Bozeman, MT
  • Twitter: @goquiq
    199 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    106 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 49% Medium, 31% Small

What Do G2 Reviewers Say About Quiq?

AI-generated summary from verified user reviews

Pros
  • Users praise Quiq for its fast and effective customer support, making interactions seamless across multiple channels.
  • Users appreciate the ease of use of Quiq, simplifying customer support and saving valuable time.
  • Users commend Quiq for its exceptional support and responsiveness, leading to improved customer and agent experiences.
  • Users appreciate the flexible capabilities of Quiq's AI, benefiting from comprehensive reporting and seamless integration.
  • Users commend Quiq for its exceptional customer satisfaction, highlighting responsiveness and seamless omnichannel messaging capabilities.
Cons
  • Users note that delays in ticket processing and execution times can impact their overall experience with Quiq.
  • Users note a slight learning curve for advanced features in Quiq, which can challenge new business users.
  • Users find the learning curve steep for advanced features of Quiq, especially for business-related tasks.
  • Users find the usage limitations of Quiq frustrating, especially regarding reporting and the lack of CRM integration.
  • Users have noticed delayed responses from Quiq, although some see improvements in processing times over time.

What Are Recent G2 Reviews of Quiq?

What Are G2 Users Discussing About Quiq?

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.6/5.0

Total Reviews: 111

How Do G2 Users Rate Voiceflow?

  • Understanding: 8.6/10 (Category avg: 8.8/10)
  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Reliability: 8.5/10 (Category avg: 8.8/10)
  • Error Learning: 7.4/10 (Category avg: 8.1/10)

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    88 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Voiceflow, facilitating intuitive design and seamless integration without coding.
  • Users love the user-friendly no-code building of Voiceflow, making it easy to create and customize AI agents.
  • Users praise the easy integrations of Voiceflow, allowing seamless connections with apps and enhancing overall functionality.
  • Users praise Voiceflow's intuitive interface and powerful integration capabilities, making AI bot creation seamless and efficient.
  • Users love the easy integration features of Voiceflow, making connections and customizations simple and intuitive.
Cons
  • Users find the limited features of Voiceflow restrictive, noting difficulties with integration and setup guidance.
  • Users find integration issues with Voiceflow, requiring more accessible guidance and improved connection processes for a smoother experience.
  • Users find the missing features in Voiceflow's dashboard limiting, affecting both functionality and user experience.
  • Users face usage limitations due to restricted integrations, hosting options, and reliance on built-in AI credits.
  • Users suggest that improvements in onboarding and debugging would enhance their experience with Voiceflow significantly.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

scite.ai

scite is an award-winning research tool that helps users better discover, understand, and evaluate research through Smart Citations. Smart Citations display the context of the citation and describe whether the article provides supporting or contrasting evidence.

Average Rating: 4.7/5.0

Total Reviews: 27

How Do G2 Users Rate scite.ai?

  • Understanding: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind scite.ai?

  • Seller: scite.ai
  • Year Founded: 2018
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Research, Higher Education
  • Company Size: 52% Small, 11% Medium

What Do G2 Reviewers Say About scite.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the extensive database and visualization tools of scite.ai, making literature reviews efficient and insightful.
  • Users find scite.ai to be incredibly easy to use, enhancing their research efficiency and literature review process.
  • Users appreciate the high accuracy of scite.ai's citation summaries, providing confidence and reliability in research findings.
  • Users find scite.ai significantly boosts efficiency in literature reviews, streamlining research and enhancing the writing process.
  • Users find scite.ai to be a valuable personal research assistant, enhancing their literature review process with reliable references.
Cons
  • Users experience slow performance with scite.ai, which can interrupt workflow and hinder user experience.
  • Users experience response speed issues with scite.ai's interface, limiting its overall effectiveness and user satisfaction.
  • Users experience context understanding issues as scite.ai often provides generic or loosely related responses instead of targeted information.
  • Users experience poor response quality with scite.ai, often receiving redundant and generic answers that disrupt workflows.
  • Users find the repetitive content in scite.ai frustrating, as it often leads to irrelevant and overly broad responses.

What Are Recent G2 Reviews of scite.ai?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026