
AI chatbots are software products that use artificial intelligence, primarily Natural Language Understanding (NLU) and Large Language Models (LLM) to conduct human-like, conversational interactions via text or voice. Unlike scripted or purely rule-based bots, AI chatbots infer user intent, maintain context, and generate or retrieve responses dynamically.
Central to the functioning of AI chatbots is the use of advanced machine learning (ML) models known as LLMs. They use patterns in the data they have been trained on to predict the most appropriate response. The sophistication of these LLMs sets AI chatbots apart from their predecessors, enabling more nuanced understanding and generation of language. It also supports multi-turn reasoning and the use of Retrieval-Augmented Generation (RAG), tool/API calls, structured prompts, or lightweight in-session flows to complete the current request.
Although similar to other automation and productivity solutions, AI chatbots differ in critical ways. As opposed to chatbot software and productivity bots software, AI chatbots are product solutions that can operate independently and/or be embedded via widgets, Software Development Kits (SDKs), or integrations. That being said, some solutions allow for connections and integrations to proprietary business data and systems.
To qualify for inclusion in the AI Chatbot category, a product must:
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
This description is provided by the seller.
Claude, by Anthropic, is a family of advanced AI assistants and Large Language Models (LLMs) designed for safe, helpful, and natural conversation, excelling at tasks like writing, coding, summarizing, reasoning, and data analysis, with features like multimodality (text, image, audio input) and large context windows for handling complex documents, all guided by Anthropic's Constitutional AI principles for ethical behavior
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Dashworks is the AI search and answer assistant for teams. Unify all your company apps and knowledge bases to get accurate AI-powered answers for all your team's questions.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
We don’t sell you another chat app. We help you sell more with AI sales assistant. No time to answer customer questions 24/7? Let Chatty AI chatbot handle it with live chat & helpdesk. Powered by advanced AI model, it answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Tess AI is the Agentic AI platform for the future of work. Create AI agents that collaborate, communicate, and drive productivity across your organization - integrated with over 150 AI Models
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Thareja AI is a unified AI workspace that powers chatbots and team tools for writing, coding, design, project & team management. Use GPT-5, Claude, Gemini, Grok, and 50+ latest AI models under one subscription — seamlessly switch between models without losing context or paying for multiple tools. Thareja AI also includes a Global Worker Management Platform, purpose-built to help modern businesses hire, manage, and pay remote teams—with speed, trust, and transparency. Unlike traditional solutions that force companies to stitch together multiple tools for recruiting, tracking work, managing projects, and sending payments, Thareja AI offers a seamless, AI-powered alternative. It enables companies to source top global talent, vet them with automated interviews and skill tests, manage ongoing performance, and pay them compliantly in over 120+ countries—on a single platform. With deep roots in distributed team building, Thareja AI is designed for startups, agencies, and enterprise teams who want to operate globally without giving up control, visibility, or compliance. Key Features of Thareja AI AI-Powered Hiring & Interviews: Thareja AI accelerates the hiring process with intelligent candidate shortlisting, automated video interviews, and custom test workflows. Hiring managers get actionable insights that go far beyond resumes—drastically reducing time-to-hire. Proof-of-Work + Analytics: Every team member’s time, activity level, project progress, and output is tracked in real-time. With built-in timesheets, productivity heatmaps, and profitability dashboards, managers get a full picture of what’s working—and what’s not. Global Payroll & Compliance: The platform includes Contractor of Record (COR) services in the US, India, and Brazil, plus automated tax documentation, built-in cybersecurity and harassment training, and background checks via Checkr. Payments are sent in local currencies with full transparency and compliance. Smart Incentives: Thareja AI is built for virality. Clients and workers alike are rewarded with 1% commissions for referrals—compounding growth for all parties. Transparent Pricing: Unlike competitors like Deel or Upwork that charge 20–40%, Thareja AI’s pricing is simple and affordable: just 4.5% + $1 per transaction. No setup fees. No hidden margins. And no monthly fees like Hubstaff, Asana etc Why Thareja AI? For companies tired of disconnected workflows, invisible productivity, and bloated contractor markups, Thareja AI offers a refreshing, unified approach. It’s not just a hiring platform or time tracker—it’s the operating system for global work. Backed by real-time insights, AI-enhanced workflows, and a global-first mindset, Thareja AI ensures remote work isn’t just possible—it’s profitable, protected, and scalable.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
DigitalOcean is a cloud computing platform designed to assist businesses and developers in creating, deploying, and scaling applications efficiently. This infrastructure-as-a-service (IaaS) solution caters primarily to startups and growing digital enterprises, providing them with the essential tools and resources needed to establish a robust digital presence or develop innovative software products. By focusing on simplicity and user-friendliness, DigitalOcean enables users to navigate the complexities of cloud computing with ease. The target audience for DigitalOcean includes developers, entrepreneurs, and small to medium-sized businesses seeking reliable cloud solutions without the overhead of managing intricate infrastructure. The platform is particularly beneficial for those who prioritize rapid deployment and scalability, allowing them to focus on their core competencies—building and enhancing their applications. DigitalOcean's offerings are tailored to meet the needs of users at various stages of their development journey, from initial project setup to full-scale production environments. Key features of DigitalOcean include its straightforward user interface, which simplifies the process of launching virtual servers, known as Droplets. Users can choose from a variety of pre-configured images, including popular programming languages and frameworks, to expedite their development process. Additionally, DigitalOcean provides managed services such as databases and Kubernetes, allowing users to offload operational tasks and concentrate on application development. The platform also emphasizes security, offering features like automated backups, monitoring, and firewalls to protect user data and applications. Another significant benefit of DigitalOcean is its strong community support and extensive documentation. Users can access a wealth of tutorials, guides, and forums that facilitate knowledge sharing and problem-solving. This community-driven approach not only enhances the user experience but also fosters collaboration among developers, enabling them to learn from one another and share best practices. By combining powerful infrastructure with a supportive ecosystem, DigitalOcean stands out as a valuable resource for those looking to innovate in the digital landscape.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout greets every visitor like it already knows them: Breakout instantly recognizes who’s on your site—based on UTM, company, or behavior—and kicks off a smart, friendly conversation using AI that actually sounds human. 2\ Breakout handles every question instantly and keeps the lead warm - The AI SDR chats with your buyers 24/7, answers their questions, and gently nudges them toward conversion—so no one slips through the cracks. 3\ Breakout gives live, personalized demos—on the spot - Whether it’s a quick voice walkthrough or a custom slide deck, Breakout shows buyers exactly what they need, right when they need it. 4\ Breakout books the right meeting, even after hours - It finds the right rep, checks calendars, and schedules the meeting—so your team wakes up to new pipeline every day.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Letter AI is a unified revenue enablement platform built natively with AI. All in one easy-to-use platform Letter not only is a Content Management System and Learning Management System, our AI workflows and generative AI capabilities create content and AI-powered training and role play in minutes. Being AI-native means our Deal Pursuit capabilities, like AI Sales Rooms and end-to-end RFP automation, are deeply connected to your enablement capabilities. Letter AI empowers your enablement teams to supercharge the revenue journey. Some of the key features of the Letter AI platform include: AI-Powered Training & Coaching: Quickly deliver rich training and onboarding experiences using AI-coached interactive learning, video-based sessions, and certification pathways. Content Creation & Management: Utilize AI to create, manage, and personalize content effectively, enabling the creation of assets such as FAQ documents and competitor battle cards in minutes. Letter AI Co-Pilot: Real-time knowledge retrieval with our Co-Pilot that provides personalized responses based on your content, available in 15 languages to support global enablement. Deal Pursuit & Buyer Engagement: Accelerate the sales cycle with features like an AI Sales Room for interactive customer engagement and end-to-end RFP automation, driving efficiency and effective customer interaction. Security & Privacy: Letter AI emphasizes top-tier security and privacy standards, ensuring customer data protection through certified frameworks like SOC 2 Type II.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Assembled AI is an AI-powered support automation and agent-assist platform built to help customer service teams deliver faster, more consistent, and more reliable support. It provides fully autonomous AI agents as well as real-time assistance for human agents, allowing teams to handle inquiries across chat, email, and phone. With Assembled AI, organizations can automate complete customer conversations or enhance agent workflow with intelligent suggestions and one-click actions. The product is designed to fit directly into existing processes, following your workflows, policies, and brand guidelines to ensure high-quality, on-brand customer experiences.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes. Joule is designed to free teams from busy work and helps them work more efficiently with simple, natural language requests. Employees receive a continuous AI experience that connects data and workflows across SAP and third-party systems. Joule aims to enable faster, data-driven decisions with immediate, context-rich insights and automates multi-step workflows with a system of collaborative AI agents.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
StackAI is an enterprise-grade no-code platform designed to facilitate the building and deployment of secure AI agents. This innovative solution is tailored for IT teams and operations leaders, enabling organizations to automate complex workflows, enhance internal knowledge management, and streamline document processing through the use of large language models (LLMs). With StackAI, businesses can maintain full control over their data, governance, and compliance, ensuring that their AI initiatives align with organizational standards and regulations. The platform is particularly beneficial for a diverse range of industries, including finance, healthcare, insurance, manufacturing, and the public sector. StackAI allows enterprises to visually orchestrate AI workflows using an intuitive drag-and-drop builder, making it accessible to both technical and non-technical users. By integrating seamlessly with critical systems such as SharePoint, Salesforce, SAP, Snowflake, and Workday, organizations can deploy production-ready Retrieval-Augmented Generation (RAG) systems quickly and efficiently. Use cases are varied, from developing internal copilots and chatbots to automating investment memo generation and IT ticket processing. One of the standout features of StackAI is its no-code AI workflow builder, which empowers users to create and launch AI agents without the need for extensive programming knowledge. The platform includes prebuilt connectors and tools that simplify AI function calling, while built-in interfaces such as chat, forms, and batch processing enable users to interact with AI agents effortlessly. For advanced teams, StackAI offers the flexibility of custom tools, API integrations, and on-premise deployments, catering to organizations with strict data residency and security requirements. Security and governance are integral to StackAI's design. The platform is compliant with SOC 2 Type II, HIPAA, and GDPR standards, with ISO 27001 certification in progress. Enterprise customers benefit from robust features such as role-based access control (RBAC), single sign-on (SSO), audit logs, and version control. Administrators have the ability to approve workflows prior to launch, monitor agent usage in real-time, and ensure adherence to internal policies, thereby fostering a secure environment for AI deployment. Additionally, StackAI provides enterprise support through co-building sessions, technical advisory from forward-deployed engineers, and quarterly business reviews. This comprehensive support structure ensures that organizations can confidently build their first AI applications or scale generative AI initiatives across departments. By leveraging StackAI, enterprises can drive their GenAI transformation, creating secure, scalable, and intelligent internal tools that enhance operational efficiency and innovation.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant™ for Conversational AI Platforms. Competitive differentiators #1: We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years (or never). #2: We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers. #3: We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on. #4: We have the tools and platform to empower our customer's existing teams to be able to develop and deliver their conversational AI solution. Technical features of our platform #1: Hybrid AI Flexibility Combining multilingual, fine-tuned NLP and LLMs for AI Agent orchestration and dialogue management. #2: User friendly UI for non-technical builders Intuitive builder enabling non-technical teams to confidently design and deploy AI Agents in days. #3: Enterprise security and collaboration Guardrails, PII masking, role-based access, staging, audit trails, approval and testing pipelines. #4: Persona-based Automated Test Studio Persona-based testing simulating real-world dialogues at scale to validate AI Agent performance. #5: Specialized features for regulated industries Fine-tuned AI models, use case libraries, and integrations for banking, insurance, and public sector.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Turn visitors into loyal customers with our all-in-one platform. Automate conversations with an AI-powered chatbot, support customers instantly with live chat, and showcase reviews to build trust, all from one simple dashboard.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
AI chatbots vary significantly in response accuracy and speed. For instance, ChatGPT has a high accuracy rating of 4.7/5, with users noting its quick response times, while Drift scores 4.5/5 for accuracy and is praised for its rapid interactions. Intercom, on the other hand, has a slightly lower accuracy rating of 4.3/5 but is recognized for its speed in delivering responses. Overall, while all three platforms perform well, ChatGPT leads in accuracy, and Drift excels in speed.
Common challenges faced during AI chatbot implementation include integration with existing systems, which 32% of users reported as a significant hurdle, and ensuring accurate natural language processing, cited by 29% of users. Additionally, 25% of users highlighted difficulties in training the chatbot effectively to handle diverse queries. User feedback also indicates that ongoing maintenance and updates are crucial, with 22% noting that keeping the chatbot relevant and functional over time poses a challenge.
AI chatbots offer varying degrees of customization to meet specific business needs. For instance, products like Intercom and Drift allow extensive customization options, including personalized workflows and tailored responses, with user ratings highlighting their flexibility. Conversely, platforms such as Tidio and Chatfuel provide more limited customization, focusing on ease of use over extensive personalization. Overall, user feedback indicates that while many chatbots support customization, the level of flexibility can differ significantly across different solutions.
To measure chatbot performance, track metrics such as user engagement rate, resolution time, customer satisfaction score, and fallback rate. User engagement rate indicates how often users interact with the chatbot, while resolution time measures the efficiency of issue handling. Customer satisfaction score reflects user sentiment post-interaction, and fallback rate shows how often the chatbot fails to understand user queries. These metrics are critical for assessing effectiveness and improving user experience.
AI chatbots enhance user experience on websites by providing instant responses, which 70% of users find crucial for engagement. They streamline customer support, reducing response times by up to 80%, and improve user satisfaction ratings, with many chatbots achieving over 90% positive feedback. Features like 24/7 availability and personalized interactions lead to increased user retention, with some platforms reporting a 30% boost in return visits. Additionally, chatbots can handle multiple inquiries simultaneously, significantly improving efficiency and user experience.
AI chatbot vendors typically offer varying levels of customer support, with many providing 24/7 support options. For instance, products like Intercom and Drift are noted for their robust customer service, including live chat and extensive knowledge bases. Conversely, some vendors may offer limited support hours or primarily self-service options. User reviews indicate that satisfaction with customer support can significantly influence overall product ratings, highlighting the importance of responsive and effective support in this category.
AI chatbots prioritize customer data protection through various features. Many platforms, such as Intercom, Drift, and Zendesk, offer robust encryption methods and compliance with regulations like GDPR and CCPA. User reviews highlight that these chatbots provide customizable privacy settings, allowing businesses to manage data retention and user consent effectively. Additionally, platforms like Tidio and LivePerson emphasize transparency in data handling practices, ensuring users are informed about data usage. Overall, the focus on security and compliance is a common theme across leading AI chatbot solutions.
AI chatbots are commonly used across various industries for customer support, lead generation, and engagement. In e-commerce, they assist with order tracking and product recommendations. In healthcare, they provide appointment scheduling and patient inquiries. The finance sector utilizes chatbots for transaction queries and account management. In education, they facilitate student support and course inquiries. Additionally, in travel, chatbots help with booking and itinerary management, showcasing their versatility in enhancing user experience and operational efficiency.
AI chatbots are highly scalable for growing businesses, with many users reporting that platforms like Intercom, Drift, and Zendesk Chat effectively handle increased user interactions without compromising performance. These solutions offer features such as automated responses and integration capabilities that adapt to growing customer bases. For instance, users have noted that Intercom's ability to manage multiple conversations simultaneously supports scalability, while Drift's customization options allow businesses to tailor their chatbots as they expand. Overall, the flexibility and automation provided by these tools make them suitable for businesses of varying sizes.
The average pricing model for AI chatbots typically includes subscription-based plans, with monthly fees ranging from $15 to $300 per month depending on features and usage. Some vendors also offer tiered pricing based on the number of users or interactions, while others may provide pay-as-you-go options. For instance, products like Drift and Intercom have pricing structures that reflect these models, with entry-level plans starting around $50 per month and advanced features available at higher tiers.
AI chatbots integrate with existing software systems primarily through APIs, allowing seamless data exchange and functionality enhancement. Popular products like Intercom and Drift are noted for their robust integration capabilities, supporting connections with CRM systems, marketing tools, and customer support platforms. Users frequently highlight the ease of integration with tools such as Salesforce and HubSpot, which enhances workflow efficiency. Additionally, platforms like Zendesk and LivePerson offer pre-built integrations, making it easier for businesses to implement chatbots without extensive technical resources.
Key features to look for in AI chatbots include natural language processing for understanding user intent, integration capabilities with existing systems, customizable conversation flows, analytics for performance tracking, and multi-channel support to engage users across various platforms. Additionally, look for features like machine learning for continuous improvement, user-friendly interfaces for easy setup, and robust security measures to protect user data. These features are consistently highlighted in user reviews and ratings across various chatbot solutions.














