Chatway is an all-in-one live chat, AI chatbot, customer service, and customer communication platform that helps businesses support customers, automate conversations, manage multiple channels, and connect support workflows with AI agents and external tools.
Businesses can add a customizable live chat widget to their website in minutes and communicate with visitors in real time. Chatway works with virtually any website and offers integrations for platforms such as WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more.
Chatway combines human support, AI-powered customer service, automation, omnichannel messaging, ecommerce data, mobile apps, team collaboration, and powerful developer tools in one platform.
### AI Support Agent
Chatway includes an AI Support Agent that can automatically answer customer questions 24/7.
Businesses can train the AI using website content, Help Center articles, knowledge base content, FAQs, and other relevant information. The AI can answer common questions, provide support in multiple languages, and reduce the number of conversations that require a human agent.
When human assistance is needed, the conversation can be handed over to the support team.
Chatway includes AI credits so businesses can start using the AI Support Agent and scale usage as their support volume grows.
### MCP for AI agents
Chatway supports the Model Context Protocol, or MCP, making it easy to connect Chatway with AI assistants and AI agents.
Through MCP, compatible AI tools can securely access Chatway and work with customer service data using natural language.
AI agents can perform actions such as:
- Find and review conversations
- Summarize customer conversations
- Search contacts
- Find unresolved conversations
- Reply to customers
- Assign conversations
- Add tags
- Add private notes
- Update custom data
- Resolve or reopen conversations
- Help triage support requests
Chatway can be connected with MCP-compatible tools such as ChatGPT, Claude, Cursor, Codex, Gemini, Grok, Cline, Devin, Manus, Goose, OpenCode, and other AI agents and MCP clients.
MCP access is permission-based, so businesses can control what an AI agent is allowed to access and do.
This makes Chatway especially useful for companies building AI agents, internal AI assistants, automated support workflows, and AI-powered customer service systems.
### REST API and Webhooks
Chatway includes a REST API and Webhooks for businesses that want to build custom integrations and automations.
The API allows external apps and AI agents to interact with Chatway conversations, messages, contacts, assignments, tags, custom data, and other support workflows.
Webhooks can notify external systems when important events happen in Chatway, such as:
- A customer sends a message
- A new conversation is created
- A conversation is resolved
- An agent is assigned
- A contact form is submitted
- Other customer or conversation events occur
MCP, API, and Webhooks can also be combined to create advanced workflows.
For example:
Customer sends a message → Chatway Webhook → AI agent or external system → Chatway API → customer receives a response.
This makes Chatway flexible enough for both simple live chat setups and advanced AI customer service infrastructure.
### Omnichannel customer service
Chatway helps businesses manage customer conversations from multiple channels in one place.
Supported communication channels include website live chat, WhatsApp, Facebook Messenger, Instagram, email, and other connected channels.
Support agents can manage conversations from a centralized inbox while customers continue communicating through the channels they prefer.
Businesses can also add contact buttons such as WhatsApp, Messenger, Instagram, Telegram, phone, SMS, email, and custom links directly to the chat widget.
### Automations and workflows
Chatway includes automation tools that help businesses reduce repetitive work and engage visitors at the right time.
Automations can be triggered based on visitor behavior, pages visited, working hours, conversation activity, tags, custom data, and other conditions.
Businesses can use automations to:
- Send automatic greetings
- Send targeted messages
- Route conversations
- Assign agents or teams
- Add tags
- Update custom data
- Add private notes
- Create reminders
- Send post-chat surveys
- Send messages based on working hours
- Automatically resolve conversations
- Trigger workflows based on customer behavior
These tools help support teams save time while maintaining a personal customer experience.
### Teams and collaboration
Chatway supports both individual users and growing customer service teams.
Businesses can invite multiple agents, organize agents into teams, assign conversations, and route customers to the right department or support group.
Teams can be created for areas such as sales, technical support, billing, customer success, or specific products.
Agents can use private notes to collaborate internally without customers seeing the discussion.
Roles and permissions help businesses control what different users can access.
### Multiple inboxes and widgets
Businesses managing multiple brands, websites, products, or departments can create multiple inboxes and chat widgets inside Chatway.
Each widget can have its own appearance, settings, automations, agents, and customer experience.
This makes Chatway suitable for SaaS companies, ecommerce businesses, agencies, hosting companies, and organizations that manage several websites or products.
### Ecommerce integrations
Chatway integrates with ecommerce platforms such as Shopify and WooCommerce.
Support agents can access useful customer and store information while chatting, reducing the need to switch between multiple systems.
Depending on the integration, agents can see information such as:
- Customer details
- Orders
- Order status
- Cart contents
- Cart value
- Products
- Purchase information
Agents can also share relevant products, order information, and discount coupons during conversations.
Having ecommerce information directly alongside the customer conversation helps agents answer questions faster and provide better support.
### Help Center and knowledge base
Chatway includes a customizable Help Center that businesses can use to create a self-service knowledge base.
Businesses can publish articles, FAQs, product documentation, policies, troubleshooting guides, and other support content.
Customers can search for answers themselves and move into live chat or the AI Support Agent when they need additional help.
The Help Center can be customized to match the business's brand.
### Live translation and multilingual support
Chatway helps businesses support customers around the world.
Incoming customer messages can be translated in real time into the agent's preferred language.
Businesses can also customize and translate the chat widget for different audiences.
The AI Support Agent can communicate in multiple languages, making Chatway useful for international customer service teams.
### Customizable live chat widget
The Chatway widget can be customized to match a business's website and branding.
Businesses can customize the appearance, colors, text, position, forms, FAQs, social buttons, languages, availability, and other settings.
The widget can also be shown or hidden based on conditions such as pages, domains, countries, schedules, dates, and other targeting rules.
Pre-chat forms and custom fields can be used to collect useful visitor information.
### Visitor information and customer context
Chatway gives agents useful context about website visitors and customers.
Agents can see relevant information such as the page a visitor is viewing and other available customer details.
Tags, custom data, customer information, and conversation history help support teams provide more personalized assistance.
### iOS and Android mobile apps
Chatway includes native mobile apps for iOS and Android.
Agents can receive push notifications, reply to customers, manage conversations, and provide customer service directly from their phones.
This is especially useful for small businesses, distributed teams, and support teams that need to remain available while away from their computers.
### Productivity tools
Chatway includes a wide range of tools designed to make customer service faster and easier, including:
- Canned responses
- FAQs
- Conversation assignments
- Teams
- Private notes
- Reminders
- Scheduled messages
- Tags
- Custom visitor data
- Conversation segments
- File and image sharing
- Chat transcripts
- Customer blocking
- Push and email notifications
- Post-chat surveys
- Agent availability
- Conversation history
- Advanced search and filters
### Easy installation
Chatway can be installed quickly on almost any website.
Dedicated integrations are available for popular platforms including WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and others.
Businesses can manage multiple websites and customer service operations from the same Chatway account.
### Human support, AI support, and custom AI agents in one platform
One of Chatway's biggest strengths is its flexibility.
Businesses can use human agents for traditional live chat, automate common support questions with the Chatway AI Support Agent, or connect their own AI agents using MCP, API, and Webhooks.
This allows a business to start with simple live chat and gradually move toward more advanced automation and AI-powered customer service without replacing its customer communication platform.
Chatway brings together live chat, AI chatbot capabilities, AI Support Agent, omnichannel messaging, automations, teams, mobile apps, ecommerce integrations, Help Center, live translation, multiple inboxes, multiple widgets, MCP, REST API, and Webhooks in one customer service platform.
Average Rating: 4.9/5.0
Total Reviews: 91
How Do G2 Users Rate Chatway Live Chat?
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Ease of Use: 9.8/10 (Category avg: 9.1/10)
Who Is the Company Behind Chatway Live Chat?
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Seller: Chatway
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Year Founded: 2014
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HQ Location: Tel Aviv, IL
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Twitter: @chatway_inc
12 Twitter followers
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LinkedIn® Page: www.linkedin.com
2 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: Owner, Founder
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Top Industries: Leisure, Travel & Tourism, Retail
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Company Size: 91% Small, 3% Medium
What Do G2 Reviewers Say About Chatway Live Chat?
AI-generated summary from verified user reviews
Pros
- Users love the ease of use of Chatway Live Chat, seamlessly integrating it into their e-commerce platforms.
- Users rave about the outstanding customer support provided by Chatway Live Chat, making their experience seamless and efficient.
- Users find the easy setup of Chatway Live Chat to be a significant time-saver for their communication needs.
- Users love the simplicity and ease of use of Chatway Live Chat, making it perfect for their needs.
- Users value the easy communication facilitated by Chatway Live Chat, enabling quick responses and seamless interaction.
Cons
- Users desire more customization options for the chat widget design and conversation management, seeking enhanced control.
- Users find Chatway Live Chat to be expensive, especially with a flat rate that lacks user scaling options.
- Users find it disappointing that Chatway's free version has limited user access and chat history, affecting usability.
- Users find the lack of chatbot functionality limiting, affecting automated customer interactions outside business hours.
- Users express a desire for improved integration options, as flexibility with design is somewhat limited.
