I like how helpful Navu is for our customers and how clear it is. We have customers with medical needs, so we need to provide education without crossing into medical advice, and Navu has done that beautifully. I love getting more value because it repurposes our SEO-loaded blogs for education. Navu has reduced our customer service volume by answering questions about compression and helping match people with the right product. It sends customers to medically reviewed blogs if they have a matching condition, which builds trust in our brand. Navu also uses the website information for its answers, and that makes me feel good knowing it's indexing content we've worked hard on.

In our experience to date, chatbots have been notoriously challenging to program, then launch. The tech provided by Navu has been super easy to integrate within the site and launch because it ONLY scapes the site. So no one has to program it, create a workflow to show if this, then that - nothing! It just works out of the box. Customer support has also been incredible. We always get a response within a day, which we deeply appreciate.

It's super easy to install which makes life easier. It has a ton of out of the box training/guardrails in place that help create solid outputs users get value from. I have played with other web agents and they take way more training. It's priced really well and delivers 10x the value. The recent releases have made it clear to us that Navu does one thing and is planning on sticking to it, which we like. Customer support has been perfect.