Customerly Reviews & Product Details

Customerly provide affordable software for business. We can used live chat support software for our buying customer to solve their problems and filled up customer feed back for our services after the service. It is good way to solve our customer services and improve communication between customers. Customerly gives advance email option to create a beautiful email for customer in few minutes. We can choose pre develop responsive email templates to sending emails about services and product information. Customer support team of Customerly is professional to solve software issues. Review collected by and hosted on G2.com.

No issue in using Customerly software for business website. Customerly software is secure for business and we can integrate with out website development team. It is fast and good for business. Review collected by and hosted on G2.com.

Customerly is a procedural application, which is extremely elaborate in conducting surveys. Furthermore, Customerly increases the authenticity of the results that we have. Review collected by and hosted on G2.com.

Customerly requires a well improved live chat box, and with this, I am certain most of the challenges facing customers will have solutions that are ending. Review collected by and hosted on G2.com.

The customer profile is certainly on the top marks for taking notes about the customer and return customers, but setting it up on any website it's just great. Very simple to use and a great tool to get the conversation going with customers Review collected by and hosted on G2.com.

Very few dislikes here, maybe one feature they could improve is on creating advanced automatic responses. Review collected by and hosted on G2.com.

I like the way Customerly integrates the web chat, email campaigns and surveys into one tool. Installation was easy and painless - both for setting up the web chat and importing the contacts list. Review collected by and hosted on G2.com.

I wish the web chat had some bot-like auto-answering capabilities in addition to the live chat feature. Currently, I can only receive messages and auto-assign them to a specific agent. I would like to be able to send some auto-responses based on keywords while still maintaining the personal response ability. (I have other tools that will do the auto-response, but they don't handle the live chat as well as Customerly.) Review collected by and hosted on G2.com.

It is cheap compared to other options

Its easy to use complete with all features

Easy integration and intuitive UI

The template builder is highly customizable which helps in delivering appropriate messages

Support of surveys to specific users which can help in getting feedback or complains Review collected by and hosted on G2.com.

The survey builder is quite okay,but could do with a little improvement

You can not show survey to all your visitors

The customer support also needs improvement, not quick enough

The chat icon is fixed and you can not change it with your own branding Review collected by and hosted on G2.com.

The app sends me notifications, easy to use both online and in the app, can see the page someone last visited, picks up email address and when offline can be emailed, options for feedback and survey forms, easy to communicate with support Review collected by and hosted on G2.com.

Nothing so far, I've only used the app for a month and it's all worked perfectly Review collected by and hosted on G2.com.

What I adore about Customerly is that it has 3 distinct modules: live chat, pamphlet/email mechanization and review spring up. I just utilize the two first thus far it's been extraordinary. The live chat gadget looks smooth and works fine and dandy and I'm now making some email arrangements to computerize pamphlets and pipes for individuals who buy in through my site. Review collected by and hosted on G2.com.

The main thing I don't care for is that individuals don't present their subtleties specifically to Customerly, so I need to import messages occasionally, yet it is anything but a major ordeal. Review collected by and hosted on G2.com.

The combination of chat, emails, CRM, marketing & surveys with NPM score. Single sign on portal for all the mentioned tools which can be helpful for any startup company. Review collected by and hosted on G2.com.

It's sometimes little buggy & need to check twice to get some options to work. Their chat icon is fixed and can't change it with our own branding. Review collected by and hosted on G2.com.

Customerly application is very useful application to create live chats. Manage relationship with the client by interacting. The application is very user friendly and very effective. Review collected by and hosted on G2.com.

Till now i have not faced any problem in this application. Review collected by and hosted on G2.com.

I got the application sumo bargain. I preferred the visit it's so natural. I mean in 10 minutes you can have it on your site. I didn't utilize the email parcel. Review collected by and hosted on G2.com.

When I would go to google chrome to login it would reliably fail and invigorate at regular intervals. Mozilla worked and it appears as this never got fixed. Review collected by and hosted on G2.com.

I am highly impressed by its integration of multiple marketing tools into one.It has instant chat tool which can be integrated with your website. It has email marketing functionality with automation feature. Over and above of that it has customer survey feature also. That's very innovative and incredible. Review collected by and hosted on G2.com.

In email marketing feature it has drag and drop editing tool but that tool doesn't have advance features. It has very limited functionality to edit a design. I was disappointed by the unavailability of UNDO feature in drag and drop. Review collected by and hosted on G2.com.