--- title: Customerly Reviews meta\_title: 'Customerly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 38 reviews by the users' company size, role or industry to find out how Customerly works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 38 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Customerly Reviews & Product Details Visit Website Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right. * * * Product Website Customerly Seller [Customerly](https://www.g2.com/sellers/customerly) Discussions [Customerly Community](https://www.g2.com/products/customerly/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Overview by Luca Micheli (Aiutiamo SaaS Founders a Supportare, Interagire e Ottenere Feedback dai propri clienti.) Show More ## Pricing Pricing provided by Customerly. ### Core $19.00 1 SEATS Per Month [ View More Pricing Information ](https://www.g2.com/products/customerly/pricing) ## Customerly Integrations (13) What do users say about integrations? Verified by Customerly [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook Messenger ](https://www.g2.com/products/facebook-messenger/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot ](https://www.g2.com/products/webdew-hubspot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") iOS SDK ](https://www.g2.com/products/ios-sdk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Next.js ](https://www.g2.com/products/next-js/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ReACT ](https://www.g2.com/products/react/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe ](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress ](https://www.g2.com/products/moduet-wordpress/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wordpress ](https://www.g2.com/products/broadcom-wordpress/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk ](https://www.g2.com/products/zendesk-zendesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Vincent I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent I.") VI Vincent I. Developer Small-Business (50 or fewer emp.) 1/31/2025 "Great integration with our product. Bad experience with your support. Bugs in notifications." 3.5/5 What do you like best about Customerly? Easy chatbox to integrate, simple to use for us and for our client. Review collected by and hosted on G2.com. What do you dislike about Customerly? There are a few bugs in your product: missing notifications in mention , infinite skeletons in some settings page. I already reported 3 bugs, still waiting for a fix. During this period I receive new updates from your product and new features. I don't want a new IA feature, I only want the bugs to be fixed. Every times I tried to contact you, it takes around 3-5 days to have a feedback. It's very long. Also the response were not good: I talk about a bug in notifications, I receive an explanation how to enable notifications. Honestly for us, the main bug is the notifications issue. I do not receive any notification when someone mention me in a ticket. It is very annoying and we lose a lot of times to contact our colleague. Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? Replacing Intercom with a EU solution. Review collected by and hosted on G2.com. Show More 2/24/2025 Current UserValidated ReviewerSource: Organic ![Francisco D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francisco D.") FD Francisco D. Social Media manager & e-Reputation assistant Mid-Market (51-1000 emp.) 2/17/2025 "Agile, intuitive solution with impeccable customer service" 5/5 What do you like best about Customerly? We were coming from a similar provider, although larger in size, and honestly one of the reasons why our company (AnyTech365) was looking for a new solution was the lack of transparency when it came to billing. We felt ignored while no one from the previous business bothered to address our inquiries, and the price kept going up and up. After some time searching, we found Customerly, where Luca was always willing to listen to us and even implement certain features so that Customerly could adapt 100% to our needs. For me, customer service is a 10, and a service that has nothing to envy from what other companies that have been in the market longer offer, along with a more than competitive price. Review collected by and hosted on G2.com. What do you dislike about Customerly? In my case, every month I have to prepare a report on the surveys we conduct at Customerly, and well, the date format is not the easiest to use. You learn, no problem, but this definitely slows down my procedures a bit. Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? So far, I haven't found any problem with Customerly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Alberto C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alberto C.") AC Alberto C. Business Developer / Innovation Manager Non-Profit Organization Management Small-Business (50 or fewer emp.) 2/12/2025 "It changed our way to support clients" 4.5/5 What do you like best about Customerly? We greatly appreciate Customerly for the ease with which we can manage customer relations and, at the same time, communication among colleagues in the background. The functionality of having everything channeled into a single tool is also excellent (for now only chatbot and email, but we look forward to updates!) Review collected by and hosted on G2.com. What do you dislike about Customerly? Currently, the AI (Aura) is giving us some headaches because we are not managing to train it as we would like. However, we are confident that we will succeed shortly, with the valuable support of Luca and the Customerly Team (always punctual in their responses and assistance). The new mobile app has just been released and is a good step forward compared to before: there is still something to improve, but, also on this front, we remain confident. Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? Customerly has made our customer support more effective. The ability to exchange information between colleagues without having to use other channels is fantastic. Previously, we had to bounce support requests back and forth using various channels, leading to inevitable dispersion of information and reduced effectiveness. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrei M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrei M.") AM Andrei M. Head of Support Small-Business (50 or fewer emp.) 2/17/2025 "A great app that grew a lot during the years" 4.5/5 What do you like best about Customerly? I like the fact that it's very easy to setup and navigate. You can leave notes to discussions, group them by teams and users and also how easy it is to setup the knowledge base.Their reporting is nice and insightful, it gives you clear understanding of what your users are looking for and the pressure level of the support team. Review collected by and hosted on G2.com. What do you dislike about Customerly? I would love a custom option for when operators aren't available and although it's a trend, I wouldn't relly on AI for user help. You can't beat a live person, even if they reply after a couple of hours. Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? It allows us to create a Knowledge base for our users to use and learn more about our app. We use it for marketing to send our users notifications and emails that would benefit them. And we use it for customer support for live chats. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jamie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie W.") JW Jamie W. Customer Service Manager Mid-Market (51-1000 emp.) 1/31/2025 "Better than Intercom" 5/5 What do you like best about Customerly? I have been using Customerly for the past few months, using it every day, and I can honestly say it has revolutionized the way I manage customer interactions. The platform is incredibly user-friendly, making it easy to set up and customize to fit our business needs. Customerly’s support team is also top-notch. They are always quick to respond and provide solutions, ensuring everything runs smoothly. Overall, Customerly has been a fantastic addition to our customer support toolkit, and I highly recommend it to any business. We came from Intercom since we moved to Customelywe wouldnt look back. Review collected by and hosted on G2.com. What do you dislike about Customerly? would be good to have stats on how many people have read a popup post, how many converstions your Ai has handdled, may be there, but cant find it, Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? The live chat and automation features allow us to engage with customers in real time, we have only just started to use the Ai, but it looks promising. Customerly saves us valuable time and enables us to focus on delivering a better customer experience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lucia B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucia B.") LB Lucia B. Customer Success Specialist Small-Business (50 or fewer emp.) 2/21/2025 "Trustworthy app for small and medium-sized enterprises" 4.5/5 What do you like best about Customerly? The mobile app is simple and easy to use, and has improved a lot since the last update. Customerly allows us to intuitively create and send newsletters to our customers and create our product guides. Review collected by and hosted on G2.com. What do you dislike about Customerly? Contact lists are a bit complicated to prepare because of the not very intuitive filters that one has to enter. Moreover, it is not possible to search for a contact name via the search bar directly within a list. Which would be very convenient to have instead. Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? Customerly allows me to be notified of a user requiring support and thus respond quickly. In addition, it facilitates the creation of emails for customer communications and sending them out using customised lists. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Thomas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas B.") TB Thomas B. Manager Information Technology and Services Small-Business (50 or fewer emp.) 12/10/2024 "Outstanding Service and Exceptional Quality!" 5/5 What do you like best about Customerly? Aura AI Chatbot has been a transformative addition to our business operations. Its exceptional ability to handle high volumes of customer service inquiries has significantly reduced our team's workload. The platform's extensive customization options allowed us to tailor chatflows precisely to our needs, ensuring a seamless and personalized customer experience. Whenever we faced challenges, the support team was prompt and effective in providing solutions, demonstrating their commitment to our success. Aura AI Chatbot has not only enhanced our efficiency but also elevated our customer satisfaction levels. I highly recommend it to any business seeking to optimize their customer service operations. Review collected by and hosted on G2.com. What do you dislike about Customerly? While my overall experience with the company has been positive, there’s always room for improvement in any organization. I believe continuous growth and adaptation are key, and I’m confident they are committed to refining their services even further. Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? Customerly helps manage high customer service loads with AI chatbots, provides customizable chatflows to match business needs, and optimizes resources by automating routine tasks. This improves efficiency and enhances customer satisfaction. Review collected by and hosted on G2.com. Show More 12/11/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") CA Verified User in Apparel & Fashion Enterprise (\> 1000 emp.) 2/11/2025 "Game-Changer for AI-Powered Customer Support" 5/5 What do you like best about Customerly? Switching to Customerly was a game-changer for us. We were struggling to keep up with support requests, but with Aura AI, we’ve automated 68% of them—without sacrificing quality. The real magic? Aura Companion. Our team now saves 50% of their time using the AI expansion feature, turning quick inputs into full responses in seconds. And the results speak for themselves—CSAT jumped by 25%, with AI outperforming even our human agents. All of this at a fraction of the cost of Intercom. We’d never look back. Review collected by and hosted on G2.com. What do you dislike about Customerly? The only thing missing is WhatsApp integration, but the team reassured us it’s coming soon. Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? Customerly is solving our biggest challenge: scaling customer support without increasing costs. With Aura AI, we’ve automated 68% of support requests, cutting response times and reducing the workload on our team. The Aura Companion helps agents craft replies 50% faster, and the Advanced Missions + REST API ensure smooth automation for complex tickets. The result? Higher CSAT (+25%), faster resolutions, and massive time savings—all at a fraction of the cost compared to our previous solution (Intercom). Customerly is making AI-powered support actually work. Review collected by and hosted on G2.com. Show More 2/17/2025 Current UserValidated ReviewerSource: Organic ![Az. Agricola M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Az. Agricola M.") AM Az. Agricola M. Owner Small-Business (50 or fewer emp.) 2/6/2025 "All features in a single CRM" 5/5 What do you like best about Customerly? The advantage of Customerly is being able to have various features integrated into the usual platform. For our business, we use the support chat on our website, contact management and segmentation, and email sending. Moreover, it is possible to set up automations according to different criteria. Very simple and intuitive to use. Customer service responds promptly. Review collected by and hosted on G2.com. What do you dislike about Customerly? If I have to find a flaw, the chats on the new app do not allow selecting and copying text (although it is possible to send a transcript on the fly). Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? With Customerly, I can manage my relationships with clients and contacts on a single platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Teemu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teemu K.") TK Teemu K. CEO Small-Business (50 or fewer emp.) 2/3/2025 "Flexible multi-use software with affordable pricing" 4.5/5 What do you like best about Customerly? I like how it combines CRM and outbound emails with customer support chat and chatflow and popups. It is really easy for us to send notifications and updates to our customers with Customerly. Review collected by and hosted on G2.com. What do you dislike about Customerly? Some of the stuff is still work in progress, but the software is developing rapidly and fixes and updates are coming up fast. Review collected by and hosted on G2.com. What problems is Customerly solving and how is that benefiting you? Customerly is our number one customer front and we are using it for customer support as well as marketing and informing our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Customerly? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Customerly ](https://www.g2.com/products/customerly/discussions/new) GU Guest User • Last activity over 1 year ago What is Customerly used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-customerly-used-for) [ View all Discussions ](https://www.g2.com/products/customerly/discuss) ## Pricing Options Pricing provided by Customerly. ### Core $19.00 1 SEATS Per Month ### Ultimate Starting at $99.00 1 SEATS Per Month ### Growth Starting at $69.00 1 SEATS Per Month [ View More Pricing Information ](https://www.g2.com/products/customerly/pricing) Customerly Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/customerly-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image") Crisp 4.5/5(200) [ Compare Now ](https://www.g2.com/compare/crisp-vs-customerly) ##### ##### Customerly Features Email Marketing Email and Mobile Preview Manage Email Lists Building and Personalizing Emails Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/customerly/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Freshchat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshchat") Freshchat 4.4/5(500) ](https://www.g2.com/products/freshworks-freshchat/reviews) [ View All Alternatives ](https://www.g2.com/products/customerly/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Email Marketing](https://www.g2.com/categories/email-marketing)[Email Template Builder](https://www.g2.com/categories/email-template-builder) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most reliable digital communications governance platforms based on reviews from financial services compliance officers?](https://www.g2.com/discussions/what-are-the-most-reliable-digital-communications-governance-platforms-based-on-reviews-from-financial-services-compliance-officers)[What identity resolution tools are the most accurate at connecting offline point-of-sale data with online customer behavior for a retailer running both channels?](https://www.g2.com/discussions/what-identity-resolution-tools-are-the-most-accurate-at-connecting-offline-point-of-sale-data-with-online-customer-behavior-for-a-retailer-running-both-channels)[We're choosing between TrueContext, Poka.io and Dozuki, has anyone actually rolled one of these out across multiple plants and can speak to frontline adoption?](https://www.g2.com/discussions/we-re-choosing-between-truecontext-poka-io-and-dozuki-has-anyone-actually-rolled-one-of-these-out-across-multiple-plants-and-can-speak-to-frontline-adoption) [Most popular influencer marketing platform among startups](https://www.g2.com/discussions/most-popular-influencer-marketing-platform-among-startups)[Top-rated AI business agents for productivity improvement](https://www.g2.com/discussions/what-are-the-top-rated-ai-business-agents-for-productivity-improvement)[Pros and Cons Details](https://www.g2.com/products/customerly/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)