G2

Alberto C.

Business Developer / Innovation Manager

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/12/2025

"It changed our way to support clients"

4.5/5

What do you like best about Customerly?

We greatly appreciate Customerly for the ease with which we can manage customer relations and, at the same time, communication among colleagues in the background. The functionality of having everything channeled into a single tool is also excellent (for now only chatbot and email, but we look forward to updates!) Review collected by and hosted on G2.com.

What do you dislike about Customerly?

Currently, the AI (Aura) is giving us some headaches because we are not managing to train it as we would like. However, we are confident that we will succeed shortly, with the valuable support of Luca and the Customerly Team (always punctual in their responses and assistance). The new mobile app has just been released and is a good step forward compared to before: there is still something to improve, but, also on this front, we remain confident. Review collected by and hosted on G2.com.

What problems is Customerly solving and how is that benefiting you?

Customerly has made our customer support more effective. The ability to exchange information between colleagues without having to use other channels is fantastic. Previously, we had to bounce support requests back and forth using various channels, leading to inevitable dispersion of information and reduced effectiveness. Review collected by and hosted on G2.com.