# Rasayel Reviews **Vendor:** Rasayel, Inc. **Category:** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 44 ## About Rasayel Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more. ## Rasayel Pros & Cons **What users like:** - Users find Rasayel to be **super intuitive and easy to use** , enhancing their overall experience and efficiency. (22 reviews) - Users commend the **responsive and helpful customer support** of Rasayel, ensuring quick resolutions and excellent service. (13 reviews) - Users commend the **helpful support team** of Rasayel for their quick responses and friendly service. (11 reviews) - Users highlight the **intuitive interface** of Rasayel, making daily communication and deployment seamless and efficient. (10 reviews) - Users praise the **straightforward and user-friendly interface** of Rasayel, enhancing overall interaction and experience. (10 reviews) - Users appreciate the **efficiency** of Rasayel, thanks to its user-friendly interface and seamless automation features. (9 reviews) - Intuitive (9 reviews) - Automation (7 reviews) - Communication (7 reviews) - Simple (7 reviews) **What users dislike:** - Users find the **limited features** of Rasayel, like the short outreach period and lack of group creation, frustrating. (7 reviews) - Users find **missing features** frustrating, such as the inability to send direct messages or create customer groups. (5 reviews) - Users find the **navigation cumbersome** in Rasayel, citing difficulties in using dashboards and filters effectively. (4 reviews) - Users find the **limited outreach time and lack of group chat** functionality frustrating, affecting their engagement with clients. (3 reviews) - Users find the pricing of Rasayel to be **expensive** and challenging for budgeting with minimum team size requirements. (3 reviews) - Integration Issues (3 reviews) - Lack of Integrations (3 reviews) - Users find the **inability to merge chats** and limited analytics options a significant drawback for their needs. (3 reviews) - Users find the **limited integration** with other platforms to be a significant drawback for their business needs. (3 reviews) - Poor UI (3 reviews) ## Rasayel Reviews ### 1. Outstanding support from Rasayel! **Rating:** 5.0/5.0 stars **Reviewed by:** Nouran A. | Sales coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Rasayel?** I recently encountered an issue reconnecting my WhatsApp number to Rasayel after removing it, and it was a bit stressful at first. Thankfully, I reached out to Rasayel’s customer service, and I couldn’t be more impressed. The support rep, Alexandra, was incredibly clear, patient, and walked me through every step of the process without rushing or overcomplicating things. She made a potentially frustrating situation feel easy and manageable. Truly appreciate the professionalism and support, this kind of service makes a huge difference. Keep up the great work! **What do you dislike about Rasayel?** The only downside would just be the duplicate numbers or duplicate chats that appear when sending a campaign to a very large number of clients, **What problems is Rasayel solving and how is that benefiting you?** Anything chat related and Meta/channels related. It helped me reconnect my channel after a week of not being able to talk with costumers Only to realize i should have reached out to the support earlier, they fixed the issue within just a couple of hours ### 2. A mixture of value and simplicity, with tons of potential ahead! **Rating:** 4.0/5.0 stars **Reviewed by:** Moemen A. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Rasayel?** The HubSpot integration makes it easier for me and my team, and of course the continuous support from the Customer Experience team. Reem has been handling my issues seamlessly for the longest time, and Alexandra has also been a huge help for myself and my co-workers. **What do you dislike about Rasayel?** Exporting the kind of data that I want, from a chatbot or a report for example. I also can't create a custom report if I wanted to. On another note, we don't get Meta's "appointment requests", so it's like we're ignoring people sometimes. **What problems is Rasayel solving and how is that benefiting you?** Offering ease of use and being an omnichannel for multiple sources of inbound messages, and of course the chatbots are a real life-saver sometimes. ### 3. Experience of using Rasayel **Rating:** 4.0/5.0 stars **Reviewed by:** Clifford K. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Rasayel?** Rasayel has been quite a helpful tool for me because its monthly cost is reasonably affordable, and the IT support is fairly responsive. Its API is also user-friendly for integration with our CRM, and there are many customization options available **What do you dislike about Rasayel?** probably the live support chat, which is not available 24/7. This means I have to wait outside of my office hours if an issue arises, since I live in Indonesia **What problems is Rasayel solving and how is that benefiting you?** Mostly, Rasayel helps me manage multiple WhatsApp Business accounts on a single platform, making it accessible to multiple users ### 4. Rasayel is an excellent choice for businesses heavily reliant on WhatsApp for customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Hashim E. | Development manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Rasayel?** - Unlike many other platforms that spread their focus across multiple channels, Rasayel prioritizes WhatsApp. This focus allows them to deliver a seamless experience for sales and support teams using this channel. -The shared inbox feature makes it incredibly easy for teams to collaborate and respond to customer queries efficiently. - I appreciate how accessible it is to create and deploy chatbots without needing technical expertise. This feature saves time and resources. - The ability to integrate with other tools and platforms is a significant plus, ensuring it fits into existing workflows. - The Rasayel Inbox mobile app is handy for staying connected on the go, ensuring teams can respond promptly to customer inquiries. **What do you dislike about Rasayel?** - the focus on WhatsApp is great, it might not suit businesses looking for a broader omnichannel approach. - The pricing structure isn’t as clear upfront as I’d prefer, which can make it challenging for businesses to budget effectively. Since you can't pay for less than 10 members in your team. - There’s room for improvement in terms of customization options for workflows and user interfaces to better match unique business needs. Anyway these downside are nothing compared to how the platform helped me to save time and provide a great experiece for our customer support team. **What problems is Rasayel solving and how is that benefiting you?** Disorganized Communication Channels, Lack of Automation in Customer Support, Limited Insights into Customer Interactions ### 5. Amazing Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed H. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Rasayel?** The level of responsiveness shown by their WhatsApp support team is admirable. The speed, the politeness and behaviour and even following up to make sure that the issue has been resolved is exactly what you'd want from a partner. **What do you dislike about Rasayel?** There are some missing features that I would prefer if they had, but the team listens and hopefully these features will be available soon. **What problems is Rasayel solving and how is that benefiting you?** Previous tools used were not intuitive, nor reliable at all and their support was very slow. That's the main reason we were looking for alternatives and landed upon Rasayel ### 6. **Rasayel Customer Service** **Rating:** 4.5/5.0 stars **Reviewed by:** Viola N. | Legal Business Consultant/Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Rasayel?** I like it because Rasayel, especially the customer service, answers my questions when I have difficulty operating Rasayel. Rasayel is also easy to use by my office team. **What do you dislike about Rasayel?** Sending files to the message recipient through Rasayel is quite difficult because you have to send each file one by one, and you cannot send multiple files at once. **What problems is Rasayel solving and how is that benefiting you?** There is a new update from Rasayel, and the feature I usually use, which is Export Contacts, has changed a bit after the update. As a result, I became confused on how to use it. However, after I asked Rasayel directly, the customer service helped me resolve the issue by consulting with their internal team. ### 7. Good experience using Rasayel for work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Rasayel?** Simplify the flow to handle all conversations with customers and allow up to 10 users at one time. This is the best solution to increase efficiency at work. **What do you dislike about Rasayel?** Guide book for users only in English and Arabic, sometimes the documentation unclear, so we have make it clear with rasayel team. **What problems is Rasayel solving and how is that benefiting you?** Communication flows; with Rasayel, I can monitor how my team handles each conversation with our customers. With Rasayel, I can monitor all chat that my team handle, so if any miss communication I can mention them quickly. ### 8. The best conversational CRM for WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Eric A. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2024 **What do you like best about Rasayel?** Easy to connect with WhatsApp. The interface is user-friendly and the robust features, such as automatic responses and detailed analytics, have significantly improved our customer service operations. Additionally, the support team responds quickly. Another fundamental aspect is that through its APIs (it has 2, one GraphQL and one REST) and webhooks, it is easily integrable with other platforms. **What do you dislike about Rasayel?** Some advanced features may require an adaptation period to make the most of them. The native reports could be a bit more detailed. **What problems is Rasayel solving and how is that benefiting you?** Rasayel has significantly improved our communication with customers through WhatsApp, allowing us to implement low-touch initiatives to manage all contacts via WhatsApp through mass sending campaigns. Additionally, the ability to automate responses and track conversation history has enabled us to offer a more consistent and personalized service effortlessly. ### 9. Boosting Efficiency and Engagement with Rasayel **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Rasayel?** HeyChat has been a proud partner of Rasayel since 2023. We’ve implemented their APIs, chatbot, campaign tools, and reporting features to gain deep insights into our team’s and clients workload and performance, automate workflows, and streamline lead qualification. The Rasayel team has been incredibly supportive and responsive, always ready to assist us in maximizing the platform’s potential. Rasayel has significantly shortened our sales cycle, saved us valuable time, and boosted engagement with our clients. Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth. We highly recommend Rasayel to any organization looking to enhance their operational capabilities and drive business success. **What do you dislike about Rasayel?** While Rasayel offers excellent features and support, we’ve noticed that some tools could benefit from enhancements to fully unlock their potential. Additionally, some advanced features could use more detailed documentation to help users make the most of them. **What problems is Rasayel solving and how is that benefiting you?** Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management. This has significantly reduced our manual workload, allowing our team to focus on higher-value tasks. The insights from their reporting tools have also enabled us to make data-driven decisions, leading to increased efficiency and better engagement with our clients. Overall, Rasayel has been a key factor in enhancing our operational efficiency and driving business growth. ### 10. Using Rasayel Took our Quality of Service to a whole new level. **Rating:** 5.0/5.0 stars **Reviewed by:** Nader Z. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Rasayel?** What I really like about Rasayel is how it brings all your messages—whether it’s from WhatsApp, Messenger, or other platforms—into one place. It makes it so much easier to keep track of conversations and reply quickly, so customers get a smooth experience. The automation tools, like pre-set messages and auto-replies, save a lot of time. Moreover, the integration between Rasayel and Shopify via MESA, changed the automation game for us, we now send customers order notifications, and surveys, straight to their WhatsApp, aside from the beneficial campaigns module that allows us to send targeted campaigns. **What do you dislike about Rasayel?** More advanced analytics that takes into consideration our working hours and maybe TikTok messenger integration. Aside from that, everything is smooth. **What problems is Rasayel solving and how is that benefiting you?** Its allowing us to better manage our chats to make sure that no chat goes un-noticed. Also a great benefit is sending post purchase mini surveys. ### 11. Zapier > TikTok Lead > Rasayel Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa A. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Rasayel?** The flexibility and the real life use case scenarios that could help in maximizing revenue. Its easy to use and to implement - self explanatory **What do you dislike about Rasayel?** Focus on B2C and enhancing methods for B2C **What problems is Rasayel solving and how is that benefiting you?** Sales Management and how to manage leads ### 12. Excellent software and service **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus R. | Senior Chalet Specialist - Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Rasayel?** Love the ease of use, it's a great software, support is reposnive and efficient. **What do you dislike about Rasayel?** It's still in its infancy, so needs more features. **What problems is Rasayel solving and how is that benefiting you?** Communication with our clients by WhatsApp. ### 13. Rasayel's utility in latin america (Brazil) **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeca P. | Sales Development Representative Senior, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Rasayel?** The best part about Rasayel is the fast communication between the user and the clients, it's easy to use, to manage and to speak with customers **What do you dislike about Rasayel?** The is nothing wrong with Rasayel. In Brazil is very likeable and everybody in my team uses very often **What problems is Rasayel solving and how is that benefiting you?** Rasayel is helping us avoid problems with the law, especially about LGPD that it's one of the largest problems in Brazil because the contact with our client must not be availiable for everyone to see, so, it's helping us communicate without breaking any laws ### 14. Intuitive and Easy to Use, but with Little Progress Data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Rasayel?** I really like the platform for its intuition and ease of finding the settings. It is very easy to navigate and locate what I need, which makes the user experience very pleasant. **What do you dislike about Rasayel?** I don't think there is enough data to measure progress. I miss having more information and metrics that could help better assess performance and progress over time. **What problems is Rasayel solving and how is that benefiting you?** Rasayel is solving the problem of complexity in configuration and communication management. The platform is intuitive and easy to use, allowing me to quickly find the settings I need. This is benefiting my work by saving time and reducing the effort needed to manage communications, improving daily efficiency and productivity. ### 15. Rasayel - whatsapp business provider - automation - AI chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Farhan K. | CRM Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Rasayel?** The support team is amazing in resolving the queries. The product is continuously improving. AI chatbot feature is amazing, very easy to train and implemet to improve productivity of the support team. **What do you dislike about Rasayel?** The interface is not user-friendly and feels cluttered Native integration with HubSpot only displays basic info, would love to see additional analytics without the need for tools like make/ zapier **What problems is Rasayel solving and how is that benefiting you?** Rasayel helps us with reaching out to clients that are not available via phone and most of our customers prefer whatsapp channel for quick communication. ### 16. Perfect Solution for Whatsapp Business **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos S. | Senior Revenue Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Rasayel?** We just launched a trial with Rasayel some weeks ago and everything is looking great so far. The tool interface is intuitive and well organised and they include plenty of interesting fonctionalities as flows and automations. We were accompanied from a reactive and really nice team who helped us through all the process. Easy to use and to imlement. **What do you dislike about Rasayel?** The obligation of using templates to start outbound conversations. **What problems is Rasayel solving and how is that benefiting you?** Centralizing all whatsapp conversation in our CRM to gain on prospection visibility ### 17. Best WhatsApp for business platform out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Rasayel?** Rasayel's UI is amazing. So easy to use. Supports all native WhatsApp stuff like voice notes, reactions, replies. These things are important to our customers. The bot builder was easy to set up. Once I got the hang of it, I spent about an hour building a new flow for my team, and that was enough. We're also testing the automated follow ups right now (it's called sequences I think), and that's helped us manage our pipeline so much better. We use both HubSpot and Salesforce, so I'm looking forward to the new Salesforce integration 🤞 **What do you dislike about Rasayel?** There are some properties in my CRM that I wish I could have two-way sync for. It's not a dealbreaker, and I was told they're releasing a new version next month that does exactly this. Hoping it's what we're looking for. (Right now we sync this part ourselves using Zapier, which Rasayel supports). **What problems is Rasayel solving and how is that benefiting you?** - Managing our sales pipeline better. Most of our customers use WhatsApp to talk to us, and it was hard to keep track of everything when the team was using their personal devices and numbers. - Preventing lost deals. Having all of our sales deals and chats in one place really helped make sure we don't drop the ball. - CRM sync and context. This was a huge selling point for us. It's hard to keep on copy/pasting data to and from our CRM and WhatsApp. Now it's pretty much automatic. - Chatbots. This just made it easier for the team to qualify leads, and it was easy to put together. ### 18. Incredible support **Rating:** 5.0/5.0 stars **Reviewed by:** Luca B. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Rasayel?** WhatsApp's Campaign automation and chatbot **What do you dislike about Rasayel?** It's a startup and they have the opportunity to grow up and solve all the problems of the platform **What problems is Rasayel solving and how is that benefiting you?** Automation ### 19. Amazing app for whastapp **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús M. | Full Stack Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Rasayel?** I like to send message from rasayel to any costumer all the time. Is easy to understand, and have great UI/UX design. **What do you dislike about Rasayel?** Actually. I don't have any request to update rasayel, i like it. **What problems is Rasayel solving and how is that benefiting you?** The way that i can recieve the messages from My costumers. ### 20. Love the potential. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Rasayel?** The GUI of the platform is amazing, and the simplicity of automation is definitely something that makes rasayel special. The integration of many social media platforms in one place saved us a great hassle. **What do you dislike about Rasayel?** Something that I would like to add to rasayel is being able to turn off read receipts on instagram/whatsapp. I also believe the AI customer support might need further development in the long run. Other than that, perfect :) **What problems is Rasayel solving and how is that benefiting you?** Integration of many social media platforms. Saved us a great hassle! So much potential for Rasayel, and I'm excited to see further development ### 21. Great support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Rasayel?** The support team is very helpful and friendly They are always open to hearing your opinions and feedback Improving the product The UI and it is straightforward to use **What do you dislike about Rasayel?** The reporting part needs more enhancement More dashboards needed Limitations of filters make it so hard to navigate easily The search bar does not always work properly **What problems is Rasayel solving and how is that benefiting you?** Enhancing the product ### 22. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Rose G. | Health Navigator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Rasayel?** Ver easy to use and great interaction- "Whatsapp" **What do you dislike about Rasayel?** Great tool but the time period for outreach-24 hrs, is too short and I can not re initiate a conversation with a cliet **What problems is Rasayel solving and how is that benefiting you?** Engagement is higher while using as opposed to responses via other Apps/emails etc Mass deployment of campaigns ### 23. Nice customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Rasayel?** Customer support is always available and Rasayel releases new updates every month **What do you dislike about Rasayel?** A bit limited in tag conversation, creation of bots and export of reports about the conversations **What problems is Rasayel solving and how is that benefiting you?** Customer support directly in Whatsapp ### 24. Rasayel is a great tool to connect to your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Rasayel?** The user interface of Rasayel is based on WhatsApp which everyone is familiar with. This makes the experience very easy to perceive and to use on a daily basis to connect with the customers. You can also categorize your chats based on the lead type. **What do you dislike about Rasayel?** As for today you cannot create a group with your customers. **What problems is Rasayel solving and how is that benefiting you?** Customer communication is challenging and reaching to customers is not easy. Rasayel fills this gap and brings you close to your customers. ### 25. Excellent Service and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Rasayel?** Product works well Service and turnaround is excellent Whenever I have a question, they respond quickly and efficiently **What do you dislike about Rasayel?** Not a lot to dislike about Rasayel Pretty much 100% happy **What problems is Rasayel solving and how is that benefiting you?** We use the platform to centralizing WhatsApp support with our international guests ### 26. Rasayel: A Reliable Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Rasayel?** We’ve been using Rasayel at my company for approximately two years. Overall, I’ve found the program to be comfortable and user-friendly. The mobile application is also quite good. I appreciate Rasayel’s commitment to user feedback and continuous improvement. While there was one update I initially disliked, they actively listened and made positive changes based on user input. **What do you dislike about Rasayel?** One notable limitation of Rasayel is its inability to merge two chats. And while Rasayel serves well for business communication, it lacks robust options for extracting analytics and metrics. **What problems is Rasayel solving and how is that benefiting you?** Mobile App Convenience: The mobile application allows users to stay connected on the go. It’s particularly useful for managing urgent messages and maintaining responsiveness. ### 27. Very efficient software, perfect for customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad K. | Customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Rasayel?** Its features that make it easy to collaborate between colleagues. **What do you dislike about Rasayel?** UX on the phone can use some updates, it may glitch sometimes. **What problems is Rasayel solving and how is that benefiting you?** Its helping with intense customer service work ### 28. Rasayel is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Rasayel?** Ease of deployment, has great features and is customizable. **What do you dislike about Rasayel?** There is nothing to dislike about Rasayel. It has made my job a lot easier and most importantly, more fun. **What problems is Rasayel solving and how is that benefiting you?** Instead of having to have a phone call with a dozen customers every single day, we keep in touch with our clients 24/7 thanks to rasayel and that really boosts our reputation and services. ### 29. Little intuitive and customizable, it became an operational burden that solves 100% of channel problems **Rating:** 1.5/5.0 stars **Reviewed by:** Pedro Victor d. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Rasayel?** Customization, channels, history, and indicators **What do you dislike about Rasayel?** Layout, low customization, visual.... **What problems is Rasayel solving and how is that benefiting you?** The messages cycled well through the channel relationship, many customers were left in limbo. ### 30. Great experience with Whatsapp chat, but we really need Instagram in same chat plataform **Rating:** 3.5/5.0 stars **Reviewed by:** Francisco M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Rasayel?** The features of Whatsapp chat, with all the resources provided. **What do you dislike about Rasayel?** I really miss the Instagram plataform, we understand the focus on Whatsapp, but for our business is essential has the Instagram integration. **What problems is Rasayel solving and how is that benefiting you?** Good Resources on Whatsapp chat with customer ### 31. Excellent App for Business WhatsApp and More **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Rasayel?** Ease of setup, integration, and use, with omni channel communications all in one place. **What do you dislike about Rasayel?** There is nothing to dislike about Rasayel. **What problems is Rasayel solving and how is that benefiting you?** The ability for multiple employees to have access to communications all at the same time. Bringing mutliple communications/social media channels all under one roof. ### 32. You have to give us a short message send directly to the customer **Rating:** 5.0/5.0 stars **Reviewed by:** Saleh A. | HR support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Rasayel?** Ease to ues , customer suppoert , Ease of Implementation **What do you dislike about Rasayel?** can't send first message directly without using marketing templates **What problems is Rasayel solving and how is that benefiting you?** The difficulty of reaching customer and there is no form chats. ### 33. It was a good experience, it has a good appearance and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed M. | Customer support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Rasayel?** The tools that makes us enhance our customers experience **What do you dislike about Rasayel?** Should add more filters to be able to go to specific data **What problems is Rasayel solving and how is that benefiting you?** To make all the conversations in one place ### 34. Good and serves the purpose **Rating:** 4.0/5.0 stars **Reviewed by:** Khader S. | Senior CRM/Digital marketing Manager & Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Rasayel?** Easy to use - Arabic support - Local support **What do you dislike about Rasayel?** The sales team is focused on selling you the enteripse package desipte your need is a startup need **What problems is Rasayel solving and how is that benefiting you?** chatbot - whatsapp - Arabic support ### 35. Easy to use and great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Rasayel?** Rasayel is a very easy to use platform once you get to know how it works. Their customer support is great and always ready to help and give you real answers to your questions. Integration with Hubspot was super easy. We use Rasayel on a daily basis, and we dont have any issues with it so far. **What do you dislike about Rasayel?** Reaching out to customers ia templates is not ideal, and some templates gets rejected by Meta (nothing to do with rasayel platform). **What problems is Rasayel solving and how is that benefiting you?** We couldnt find a platform that integrates with Hubspot easily, and the ability of our staff to use a platform with an admin view to management. ### 36. Using WhatsApp to grow your business via Rasayel **Rating:** 3.5/5.0 stars **Reviewed by:** Satakshi S. | GENERAL MANAGER of IT at MS PRIDE ODISHA FEMININE PRODUCTS ( LOVISSA )., Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Rasayel?** I use Rasayel as a Plugin and supoort app to grow my buissness on whatsapp. It helps me get individual and team performances and manage everything from a single dashboard **What do you dislike about Rasayel?** The User Interface of Rasayel is a bit hard to understand for new users and difficult to navigate. I dislike the fact that the Rasayel dashboard is quite clutered and hard to overview **What problems is Rasayel solving and how is that benefiting you?** I use Rsayel to run multiple campaigns and to large number of contacts and it helps me sell products faster and keep track of evrything from a single dashboard. It shows helpfull metrics like response and resolution time ### 37. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Rasayel?** Rasayel is a super intuitive tool, practical and easy of use. The team is super friendly and always listens to our feedback. We have integrate it with our CRM to have a tracking of all the conversation that we have with our customers. **What do you dislike about Rasayel?** The platform is pretty recent so there are some features that are missing, but this is largely compensate by the fact that the team is always improving the tool **What problems is Rasayel solving and how is that benefiting you?** Thnaks to Rasayel we can easely contact all our prospects and customers in 3 diferent markets super easely. Saving our teams a lot of time and energy ### 38. Easy communication and efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Naimish P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Rasayel?** I use this app for sales, customer support, and engagement also I can send messages and can do communication, launch campaigns, create workflows, and build chatbots with Rasayel. **What do you dislike about Rasayel?** I don't like it's pricing and integration with other platforms is limited. **What problems is Rasayel solving and how is that benefiting you?** Communication with customer is easy now like sending messages to the contacts individually or in bulk, using templates or custom content is beast and great future of this app ### 39. Just for fast millenial support **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián S. | Founder and Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Rasayel?** If you understand at least the basics of any Whatsapp Business implementation, self-onboarding will be a piece of cake. We added 2 Whatsapp support numbers, chats from Instagram and Facebook, and the profiles of our partners, so if you are a Customer Succes agency, this is the dope. The other cool thing is that we are experimenting with Google Business chat, and we are selling a lot using this channel! Almost nobody knows, but it is a jewel that we are taking advantage of. **What do you dislike about Rasayel?** The lack of dashboard, but we are solving this with the OpenGraph API, so is not a big deal. **What problems is Rasayel solving and how is that benefiting you?** Fast and opportunistic support for our clients. Features like hyperlinks, connections with Hubspot, keep some kind of anchor with the most important messages, and talk with our customers as we were on the actual platform (Whatsapp, Instagram, etc.) ### 40. The perfect omnichanel platform to talk to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara P. | Comunicación, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Rasayel?** The great thing is that it is a platform that is very easy to use, very intuitive and maintains the organic characteristics of the original network, for example, you can send audio, multimedia on Whatsapp. On the other hand, whenever we have any doubts, the support people answer you right away and follow up on you. That it can be integrated with Hubspot and Shopify also makes it much easier to access certain information. And finally, one of the things that I love about the platform is that in the time I've been using it, you can see the evolution in its functionalities, the constant improvements and that the people behind it are very attentive to the user experience. **What do you dislike about Rasayel?** Capable of lack of information such as a report with data but I imagine it will arrive soon **What problems is Rasayel solving and how is that benefiting you?** Basically we received many messages from Instagram, Facebook, Google, mainly and it was a mess to keep track of who responded to those requests, with Rasayel we have that fully organized, we leave internal notes between people on the team with the necessary information and we can give a much faster and more efficient response in a timely manner. ### 41. Solid and robust software **Rating:** 5.0/5.0 stars **Reviewed by:** Omer G. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Rasayel?** The user interface is friendly, especially that its use by customer service and sales team, so it helps them to be more efficient **What do you dislike about Rasayel?** automatic registration of contacts in hubspot **What problems is Rasayel solving and how is that benefiting you?** Integrating chats with hubspot, sending whatsapp campaigns and interacting with the clients in fast and effective manner ### 42. Best WhatsApp, FB, Insta, Google Messagetool **Rating:** 5.0/5.0 stars **Reviewed by:** Georg S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Rasayel?** 100% stable, no slowdowns, perfect support in 1:1 zoom! **What do you dislike about Rasayel?** nothing this is a nearly perfect software **What problems is Rasayel solving and how is that benefiting you?** CustomerMessaging ### 43. Great product and amazing team ! **Rating:** 5.0/5.0 stars **Reviewed by:** Bensouda Y. | Global Offer Manager - HVAC & Sensors, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Rasayel?** Easy and fast setup, it took us less than 10 mins to get it up and running. **What do you dislike about Rasayel?** It didn't integrate with our CRM from the get go, however we managed to do it manually via API **What problems is Rasayel solving and how is that benefiting you?** It helped us manage and centralize our client communication using a simple and intuitive dashboard. ### 44. Super useful product that is straightforward and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Rasayel?** Easy to manage multiple channels at the same time. Setup takes a couple of hours tops. **What do you dislike about Rasayel?** . The product is relatively new, but the team is very much on top of all the fixes and new improvements. **What problems is Rasayel solving and how is that benefiting you?** Be able to communicate and manage my customers through all channels from one platform. - [View Rasayel pricing details and edition comparison](https://www.g2.com/products/rasayel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A35%3A52+-0500&secure%5Bsession_id%5D=9461ee66-c180-4cd6-b849-39065d7114d0&secure%5Btoken%5D=80b03b65d4cbe51cfb12f882b744890fadfc4a553d34942623b4db598d459552&format=llm_user) ## Rasayel Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## Rasayel Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Data** - Reliability - Data Security **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI** - AI Text Generation **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Rasayel Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (461 reviews) - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 4.5/5.0 (3,685 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews)