The chatbots created with the help of ChatSpark have helped to decrease our customer service load. They do first level calls for simple questions and initial problems, which relieves my team members from such tasks. Review collected by and hosted on G2.com.

I think that the options for analytics are somewhat limited. It does not provide information about sentiments of the customers or fields that might be problematic for the chatbots. Review collected by and hosted on G2.com.